Costa Coffee in Bolton

I went by to pick up my mobile order 7th November 10.45am and gave them 10 minutes to prepare it before I rocked up. As I work in a coffee shop at a drive thru myself and hate to be that person who shows up straight away after placing the mobile order. For one my toasties wasn't even toasted but mainly it was the customer service that I was angered by. A middle-aged man took my order, to which I said I have a mobile order to collect. He said "Well usually ypu have to come in to the store". To which I said right I didn't know, I'd never heard of Costa not giving it mobile orders at drive-thru. When everywhere else I've been does, and it makes sense to. I drove round and challenged it to the man and the older lady who passed me my order (that was ready). I asked if I had my 1 year old child asleep in the back seat, they're telling me I'd had to carry him in, waking him up in the process? They said yes... the guy then popped his head round and asked the older lady "she's got her order?". The woman said "yeah" and he replied "no problem then" and she gave me a dirty glare. So I gave them both the daggers and drove off. I'm appalled by the way they went about it altogether. They didn't state its company policy, they just said "yeah you'd have to come in". Now, as a parent I can admit that I struggled sometimes looking after myself as I put all my energy into making sure my son is happy, rested, clean and fed. So drive thru's I highly rely on when I'm on the go to somewhere to grab something to atleast line my stomach. * So let's say Costa does make people come in to pick up their order if they're in a similar situation like me, especially seen as my toddler likes to sleep in the car, as do many. You're saying we'd have to bring our kids in just to grab a bag off the counter and wake them? *What about disabled or older people who use the drive-thru to remain safe inside their vehicle? Like this time of year its very icy or chucking it down with rain. You'd make them come in? *What about those who don't like being around others, and use the drive thru for discretion to not cause attention to themselves, you'd make them come in? These are just a handful of valid reasons,

Seems to be a very popular Costa but this doesn't detract from the service or time spent waiting.

Service is always unreal super nice staff especially Nyle always super lovely and friendly

No explanation for why it was over an hour late. Bacon roll and coffee were stone cold on arrival!

Food was wrong and drink was wrong

Slow service at the drive through. Seemed more bothered about taking orders than serving customers.

The guy serving this Thursday and friday around 7am is always friendly, professional and efficient. Thank you

Was served quickly. No waiting despite other customers. Drinks were made quickly and were hot. Staff did well.

I love this Costa. The staff are the most friendly and courteous. Perfect Mocha every time.

ordered at 9:20, came at 10:55. 1hr 35mins for a coffee order that was estimated to arrive at 9:45 at the time of ordering. no customer service options to help in real time

Amazing place, great staff But as a life long COSTA customers, unfortunately on three separate occasions the coffee wasn’t up to Costa standard. Flat white is not great. Twice was too hot almost got burnt , once too frothy. Seems like the entire team needs retraining.

Usually quick service unless it's morning when you go

went through the drive through at 11.30 ish today, First time for a long time but very impressed two very lovely staff, friendly, full hot cup of coffee in my own cup, excellent service. Thank you

Costa coffee at fourlane ends. Not very impressed with this one at the moment. Personally this place is usually good. But at the moment I'm not impressed. There is a Asian lady works there that prepares your drinks she serve your drinks to quickly you can hardly keep up with her.up to now every time I've ordered a latte it's never hot enough its always on the cool side and have to take it back to be heated to temperature. She seems to miss out heating the cup first hence a not very hot coffee. Also her foot wear is very grubby and looks like they need a good clean. I love costa coffee but this outlet isn't in my opinion on form

Great pleasant staff,i always get a laugh

Love the coffee and the free treats are Great

We come to this costa regularly and always get great service. Everyone's friendly but Nyle is superb and goes the extra mile for customers. Thanks!

Really great service and coffee, thank you!

great coffee both sit in and drive through pleasant staff nice and clean not good if you are in a wheelchair and need toilet as tables to close together

It’s a Costa in a lay-by. What do you expect?

Just had a flat white. It was perfect. Family had bacon barms. Not much bacon inside. Overall, the place was clean and tidy.

Really friendly easy to order my usual hot chocolate

Good coffee as always, usually have the carrot cake but had the Victoria sandwich which was just as good, always love a Costa

A good location to stop for a brew.

wrong closing times on google. on Saturday was supposed to close at 18:30 i was there 18:03 and it was closed.

Nice place to have coffee after walk round cutacre park

Was with my Brother eldest Son And my daughter in law, we had a really enjoyable time. Martin

Used the drive-through today on Sat morning before a trip from Manchester to the lakes. The lady who answered was really upbeat and easy to make the order with. The 4 drink order was made quickly and drinks all high Costa standards. On our way Happy.

Time shows 6.30pm closed banner applied at 6.05pm… customer service 7/10

Brews were decent but the barista didn't give me the correct amount of "beans" on my Costa app for the reusable cups.

Please ask your staff to improve their hands hygiene. Older woman who was at the drive through till on 2/9/2023 had the dirties hands I have ever seen. Dirt under her nails knocked me sick. This people serving our food and drink!!!! This is disgusting

all off the stars are for dave who works at the counter!!

I went through the drive through today (22/7/23) and ordered 2 regular latte and 2 cinnamon swirls. When I got to the window to to pay the lady serving was too busy finishing off her conversation with her colleague and then I noticed it, her hands and finger nails were absolutely disgusting, they were dirty and the amount of dirt under her nails was enough to plant potatoes in, her fingers were also covered in yellow nicotine stains. When we drove off I started thinking about it and thought that this woman probably does not even was her hands after the toilet, well the latte and cinnamon swirls went In the bin. This woman needs to either wear food gloves or pulled up on her hygiene.

Slow service lady on till with a strong smell of BO

Called of for a coffee after shopping. They were quite busy as the weather was hot. Ordered 2 cappuccino and 2 cakes. The coffee was nice but the cake was very dry.

Plenty of car parking spaces. Shop is clean and staff are pleasant and professional. Drink and food was top class. Definitely recommend this shop.

Absolutely disgusting. Disabled toilet locked as they closed in 7 mins and refused to open it for a wheel chair user to use. This was at 17.15 when its advertised at closing at 8p. Staff rude and obnoxious.

Usual costa coffee, you know what your getting

My recent visit to Costa Coffee was a delightful experience. The store was clean and tidy, and the staff were very friendly and welcoming. They made me feel comfortable and provided excellent service throughout my visit. I ordered a large cappuccino with oat milk, and it was prepared perfectly.The atmosphere of the store was relaxed and cozy, making it the perfect spot to catch up with friends or work remotely. Overall, my visit to Costa Coffee was enjoyable.

It's Costa I love it I knocked off one star only because the staff do tend to finish off their conversation with colleagues as they open the window on the drive through. Sometimes it's a bit confusing who they are talking to (not to mention bad manners). Once you get their attention though they're friendly and helpful.

Always nice and clean when we visit. Tables cleaned and always stocked up. Worth a ride out to visit this Costa.

Service was slow but only because there wasn't enough staff. 1 on drive thru, 1 on the counter & 1 making drinks for both! The staff on shift were really welcoming and friendly.

Nice coffee before a work meeting

Always nice and this one has very friend staff

Very nice little place for a catch up with friends, ideal location

Breakfast food I think good test all coffee

Awful staff, kids messing about behind the counter with nobody in charge....dirty and noisy🤯💩

Love their hot toasties Frappachino are my fav along side their coffees. Can't beat a cupcake with them

Great customer service from Nina, nothing too much trouble when she helped me with the app on my phone, all the staff are friendly and it’s great to see in this day and age, service with a smile brilliant❤️

Costa is Costa always, good quality... Good staffs ..

Although the place was extremely busy, we managed to get a seat and have our Costa date 😍

Visited today was served by livvy,nicest customer service I've had for a while. The toasted sandwiches were perfect, and I know they are done in the little oven but other costa's burn them and there dry. Had the black forest hot chocolate, oh my the guy that made them was a perfectionist. Thanks 😉

Always good for me need to keep tge Terry's choc orange all tear

Great coffee great service which includes drive through the 🙂

Really good service and staff are really friendly aswell creating a great atmosphere all round 👍🏻

Nice a Costa light and airy downside it is on the smaller side so to sit in can be an issue able to sit in once out of 4 times we visited and we had to clear table.

Tried the Toblerone hot chocolate today it was lovely 😍

Staff friendly , lovely latte ,food very nice .

Limited amount of food options but fast and friendly service

Regular visitor very handy off the motorway, coffee is ok, food nice but not cheap, but always friendly staff!!

Lovely staff, they must have been busy as lots of tables were full of empty cups, they still gave good friendly helpful service

Easy to visit and nice friendly service. Pleasant coffee shop.

Great place to sit outside and relax. Dog-friendly.

Fantastic as always. Best Coffee ever.

Just my afternoon fix. A flat white.

No chocolate frostini, No WiFi working

No wifi + signal. Never have what I order.

Handy place for a quick coffee.

This particular COSTA started off quite slowly when first opened. The focus was on the drive-through. It is situated on a 'clean' industrial estate and near a large ALDI supermarket. Now, however, the number of sit-in customers has increased and the coffee shop has a pleasing buzz about it. Be aware, though, that walkers often leave their cars in the smallish car park while they stroll off. On occasion this can mean a restricted number of places available. The staff have been friendly and welcoming on the several occasions we have called in. They are also committed to serving you quickly so that waiting times are relatively short even on busy days. 4 stars overall would be 5 if the car park had a larger capacity.

We use to go every weekend. Coffe is ok, but staff is the best of this place. They're always nice and helpful.

Really nice costa, lovely staff. Always treat my dog to their homemade biscuits which they sell for charity.

Very easy to access and quick drive through service

Drink served warm after asking for extra hot.

The best coffee place ever! Lovely staff. Great coffee :)

Visited for a quick coffee. Service was efficient and friendly. Coffee was delicious as always.

Love there coffee freindly staff .

Worth a visit when out walking on the Cutacre country ark

Geeta......a pillar of Costa. Always smiling. Always polite Always have good banter with her especially.

A nice quiet place with great customer service.

It's paying over the top for something you could make at home for next to nowt innit.

Lovely coffees as usual and one extra happy doggy!

Surprisingly enjoyed it, mind you i did not foot the bill, clean staff buzzing around.

I love this Costa. Go through the drive thru at least twice or three times a week. Staff are so lovely. After shopping around at different Costa's this one is by far the BEST. Hot choc here is to die for especially when Sophie makes it. Really chocolatey just how I like it. In some other Costa shops its just like hot or warm milk. Well done Sophie you are my star!!! I travel 6 miles to go here and wont go to any other now. Love Costa its the best. X

Always a brilliant service with a smile. The drinks are delicious and Sophie makes the most chocolatey hot chocolates!

My wife and I called in yesterday and this morning l realised that l had lost my credit card and my driving licence. I called back this morning on chance and as l entered the assistant waved to me to tell me they had found it.what a relief!! Many thanks to the staff and management.

Lovely staff, fast service. The shop was very busy and noisy so be mindful if you are unable to tolerate that kind of environment.

Great team, has to be one of the busiest costas but they keep on delivering swiftly. Had an issue this morning which was super efficiently solved, fantabulous work guys.

Staff clearly can't be bothered to make the Christmas coffees like the pictures they advertise if you want coffee served by someone who looks like they don't want to be there this is the place. Next time I'll drive straight past and to a independent coffee shop

Nice place. Good coffee, amazing staff.

I love this place. Middle of nowhere (almost) No busy shopping centre or crowds. Just perfect for that quiet afternoooon coffee.

Coffee & staff are great, but can't always get brown toast though. 😎

It's a place where you can have a coffee and relax

Ease of service great to sit outside with the dog staff even provided dog with bowl of water

Great location with ample parking. Never seems too busy and they offer outdoor seating too. Nice and modern inside.

Drive thru employee didn't put the lid on my drink properly resulting in the entire cup of coffee spilling all over my car. Not only did i lose £4 on my drink, the car will need a valet to sort out the mess.

Nice cozy atmosphere inside, friendly staff, nice place to sit outside too. Plenty of parking as well

Amazing service friendly staff amazing experience

Coffee as expected and quite nice eating in experience. Would go again if in the area.

Latte was awful. Had better from the free machine at work.

As always good coffee, fast service, friendly staff and loyalty program makes it slightly cheaper.