Costa Coffee in North Lanarkshire

Nice and clean Costa great service

Very busy costa but attentive and great staff made it an enjoyable visit. Well worth a stop off at

It's Costa, the coffee is good. I like coffee, see where this is going? The place is clean, and the staff are nice and efficient. I would like to try the food as well as the croissants look brill.

No complaints at all...never do with Costa

I feel that this place has become very expensive I bought a tea a bottle of apple juice small bottle, caramel shortcake, cookie came to£970 only kidding was £10.50 think go to greggs next time service quicker to took ages cause of drive through to.

Nice and peaceful and well maintained. Good service.

Over priced and coffee was not a hot coffee over 15 quid for 2 drinks and a brownie

We left the staff are as slow as treacle only focus on the drive through

Very friendly staff and quick service

A decent coffee shop, although fairly busy when I visited.

My son was so silly and spilt his boiling hot coffee on himself It was totally his fault but he loved the gingerbread man he got😘🍷✌️

Excellent coffee as usual and nice atmosphere and handy location with plenty of parking

A busy place with friendly staff

I popped into this establishment as I had time to pass whilst waiting for my train. Sat,9th March 2024 @4:15 pm the place was quite and i was the only customer at the counter waiting to be served. Terrible experience, was my first and last wouldn't recommend. There was 4 members of staff all where behind the counter one was serving at the drive through, two of witch where cleaning work surfaces but not checking the siroundings accosnlny to see if there was any customers at the counter waiting to be served. What came across was the conversation they where having was more important. The other person sweeping the floor who was also behind the counter,stopped looked at me spoke in an earpiece no ward of "hello" or "some one will be with you shortly to serve" they then contued to sweeping the floor. I understand cleaning is important part in the job description,but each customer who comes through your door should be acknowledged and welcomed. Perhaps they should look into brushing up on there customers service training in the establishment.

Almost 15 min wait at a drive thru 'off peak' (9.30am) is the longest I've waited at any drive thru for a coffee. For reference the Darnley one is pretty quick, they were always reliably open during Covid (outside lockdown) & seem to have their drive thru & sit-in ops fairly slick. The waiting times here must be normal as no-one acknowledged the wait time or the silence at the order point for several minutes. Also sceeen not working so you just have to trust the order has been taken correctly. The toastie had crispy black charcoal chunks on it so grill not been cleaned properly from other food? Would it have been quicker parking up and going in? Who knows I was in a queue of at least 10 cars by then.. Avoid unless you have time and fuel to spare!

Went for a coffee at 19:00 on Saturday night, only to be met at the door by a young lady saying that they were shutting! According to the sign on the door and the opening times on the website they didn’t actually shut for another hour! Place was relatively busy about 6-8 people inside, who were being told that they were shutting too! Could see the point if the place was empty, but can see no reason why they were shutting early! Disappointing!

Drive-through customer service is very poor today morning Pacific the Blondie girl that espresso machine.

Good customer service but was very disappointed by my white hot chocolate. It was pretty watered down and not very nice.

Nice staff, speedy service. Only issue, toilet wasn't the cleanest and could be better.

Opening and closing times are wrong and business closes at 8 pm and opens 30 minutes later than started

Im a big fan of costa coffee. However I was highly disappointed with my visit here. I placed my order and received the wrong drink. I understand mistakes happen however when I spoke to the lady who served me, she was rather rude. She went on to tell me what I ordered. I had no issue with her checking this, however even after that I had to ask her to replace my drink as I was given a hot chocolate not a latte. She snached the drink and said fine I will change it. Im not sure if she was new staff but I wont be returning to this costa coffe.

Sunday morning:: Busy. One poor young girl having to make all the coffee while the other older staff gossip to their friends as the queue grows increasingly longer... Young coffee girl starts to get the orders wrong under the pressure, but receives no help, just tuts and head shakes. The staff need retrained. Could/should be good but whoever should be in control...isn't.

VERY BUSY. LOVELY STAFF XXXXXX ❤️

Typical Costa. You get exactly what you expect, great coffee and reasonable food.

Nice alternative in Coatbridge to go for a tea or coffee. Nice friendly staff and clean surroundings. Makes a wee change from the other places in town.

It was a busy wee place but we managed to get a seat at the window and enjoyed our drinks.

Beware of Costas that are franchise ,much more expensive than ordinary Costa's ......was ignored by 3 servers despite me waiting patiently at counter,eventually I had to speak up to get attention

First time in this store and have to say the staff were lovely, nothing was too much trouble. The facilities were clean and tidy.

Go early on the weekend to get a seat/table otherwise you'll be eating/drinking in your vehicle

Quick service and everything was as ordered. Definitely a better experience than most in the local area.

There is a wide variety of drinks and snacks you can get. Most of the things there are really yummy too. I rated it a 4 because they usually have a strong coffee smell ( which i know i cant control since its a coffee shop ) but it makes me feel a bit light headed. Overall its a very good shop for drinks like coffee ☕

8am too early for an appointment I'm going too ,went into shop was greeted by friendly staff member who saw I was using crutches ,she took payment then told me to take a seat and brought my coffee and cake over to me with a smile ,great start to the day great customer service.

All pretty good and as you would expect. Really good location and coffee house.

Absolutely awful. Walked in Isabella on till ignored me had to wait until she eventually engaged no people skills. Never said hello just tilted her head as if to say what do you want. Staff couldnt care less they watched as I picked up the cleaning solution to clean one of many tables that were filthy. £15 for 2 sandwiches and coffee. Not cheap. Should have got on house and clearly the staff dont care!!!! Not welcoming at all!!!

Friendly, local Costa Coffee Cafe, cheery staff and very clean and quick service.

come here regularly and for long periods of time and always the most friendliest staff in shop and on the drive thru, clean, good coffee and amazing playlist!! 10/10

Tables too close to each other, ac turned up and not cheap for food

Service slow only one person serving hot chocolate lukewarm

Finding all the Costa shops to be getting very expensive whilst the cleanliness is on the decrease. Costa and Starbucks are taking their eye of the ball in my opinion now, profit over quality and presentation

Messy and chaotic when we went. Staff were too busy to clear tables so customers had to do it. Clearly understaffed and mismanaged. Everything else was fine though.

Place is in need of a serious clean. Can't fault the staff who were friendly and efficient but not sure the place has had a proper clean since it opened, crumbs on floor, embedded into the corners of the chairs and about an inch of dust on the lights!

Have used the drive in a few times, but order never correct. Have sat in a few times, but never come across a place where the staff are so rude and unhelpful. The staff member I spoke to today should not be allowed to work with the public.

We went at night when it was quiet so we’re served quickly and had no problems getting a table. I know there can be a bit of a wait during busier times. The music was really loud so we struggled to have a conversation and when it came to closing time the employee was really abrupt in telling us they were shut.

Cafe was busy, so placed an order via app. It said 5 to 10 minutes. 15 minutes later still no coffee. Approached the till, to ask if coffee would be any longer. Staff bluntly told me that " no they haven't got it they are busy" Nothing about when it would likely be ready. Absolutely appalling customer service.

Great coffee stop daily at the end of a long day at work! Excited that the new Christmas range is in...Toblerone Latte is amazing!!

Stopped off for a quick coffee as a treat. Absolutely love the fact that gingerbread latte is back. Only have Costa a 2 or 3 times a year as treat so I really enjoyed it 😊

Layout as usually. To get your table clean you need to ask. But staff helpful and pleasant. Nice coffee and cakes

This Costa I like..Staff friendly.. Premises new and very clean.. Soon my visit,s to Costa will cease as they have become way too expensive in my opinion..

Nice wee Costa for a catch up with friends/family or the drive through is good for quickness.

This place was a huge disappointment. Upon entry to the Coatbridge establishment, we were met with unpleasant conditions. The floors were festering in week-old crumbs and all empty tables were occupied with piles of trays and rubbish AND everything was sticky... The atmosphere in this establishment was absolutely ghastly. The food was overpriced and poor quality. We couldn't even get a bowl for our soup! rendering us to consuming soup out of a hot, melting plastic tub AND don't get me started on the chai lattes (just warm milk)! Maybe it was just a bad day... but I don't think I could bare to return.

large costas with drive through. very spacious with comfortable air con. very friendly staff and as always a great coffee.

Great Costa. The service was fab, the baristas were polite and friendly. The cafe was very clean and it was nice and cool inside. Only downside I’d say is that there’s a big no entry and bollard in front of the drive thru entrance. I ended up just going into the cafe to order but then saw that someone else had driven round the bollard 🤷🏻‍♀️ So maybe there needs to be a sign saying “drive thru open”.

Really good coffee shop. Friendly service and a nice environment overall.

On this occasion very bad .. which is not like them .. no boiling water so my wife could not get tea.. next choice hot chocolate.. but didn't have whipped cream.. so my wife didn't enjoy... my coffee and toastie was good .. they also had workmen in with stepladder in middle of shop .looked like changing aircon filters im not sure .. and just to finish of 5 tables had empty cups etc on them and by tie we left there was 7.. this was approximately 4pm Wednesday... my first time in this one probably my last..

Very clean store exceptional staff and coffee is pretty good as well

Super Kawiarnia Costa z miejscami parkingowymi wokoło. Można zamówić przez okienko z samochodu lub w środku gdzie jest bardzo ładny i przyjemny wystrój. Kawa, gorąca czekolada, ciastko, wafelki, cukierki lub kanapka, każdy znajdzie coś co lubi. Miły i przyjazny personel który pomoże wybrać ulubioną kawe.

Had to wait over 20 minutes before we were served, no other customers waiting, once served had to wait for our coffee to be made, customer behind us served first. Latte was 1/2 froth, they looked closed, shelves cleared, fridge light off and covered, this was at 18:00. Staff chatting instead of concentrating on serving customers, kept walking past us, no communication at all, worst service ever. I use Costa alot on different area and am well know, but this one I would not recommend.

Car Park layout for drive thru is horrible, seating inside is limited also however its a nice small Costa and service/coffee is still at the usual Costa standard

Good Costa. Bright and airy inside.

Love this shop the staff are so welcoming friendly and always smiling the food is good and service is excellent

Very dirty. Tables not cleared. I had to move previous customer’s dishes. Over priced. Very unpleasant staff. This was my first and last visit. A lesson on hygiene standards and customer service should be implemented immediately.

Newer Costa Coffee shop in Coatbridge, situated on the same peice of land as B&Q and using the same entrance for cars.

Comfortable cafe good coffee, parking

Very quick and enjoyed my coffee

Always quick bit a couple of times the order has been wrong very polite and will rectify but reason for 4 star not 5

Great when it opened at first but like many Costa places the standards quickly fall.

We have just went through the drive through there and had some of the best service we have ever had in any Costa! I believe it was Mick who served us, he was very friendly! Our daughter loves coming to Costa for a babychino with marshmallows which she calls mishmallows. Mick must of overheard her calling for them and he delivered!! It's the little things that can make your day and this made ours!

Great new place to enjoy Costa with friends and family.

Always love coming here, staff are amazing and cheer you up! Lovely man always at the window as well who has so much energy

Great staff run really well top marks to there boss in store

Sat in, disgusted - the place was filthy. Tables not been cleared, floor badly needing swept. This is not unusual for here. Coffee was slightly cold as girl couldn't understand what I was wanting & kept asking me same question. Bad time all round.

Excellent quality and excellent value for money staff very helpful

Sat in for the first time here. Staff were very helpful and very pleasant. Would recommend thus one. Great as usual.

Very nice place well layed out and friendly staff

Food was good coffee was nice but way too many dirty tables and no where to sit.

Super friendly staff on the drive thru. Was a nice experience for such a dull task. A++++ to the staff for friendliness.

Popped in Friday morning 10ish Car park had lots of space. Clean. Plenty of tables. Toastie and flat white. Nice!

Fast friendly service, only downside the tray at the drive thru is very awkward to get drinks off

This place is fabulous, great staff and choice of menu, just love Costa Coffee, what more can I say fabulous.

I love the place. Very quick and easy to get what you want. All the staff i have encountered are extremly polite and attentive!

Some times good service sometimes hit or miss

Friendly staff Food was fresh and there was a variety to choose from. Disabled toilet was, unfortunately, at the time of use, rather untidy. Toilet paper on the floor and floor was wet too from obviously people splashing water from their hands when shaking them. The antiseptic dispenser in the restaurant was empty. But it may be more convenient if it was placed closer to the entrance for customers to find. Overall, it was a lovely cafe.

staff in a bit of rush to get order even though only 2 customers in front of us otherwise happy with service

Love Casta Coffee so it's 5Stars from me.The staff was nice the place was clean.

Good coffee and resonably priced. Good customer Service. Can get quite noisy at times

Every single time I go through the drive thru the staff are always so polite and friendly and today a lovely member of staff made me smile when I really didn't feel like smiling so thankyou for that. I wish I caught the ladies name ❤

Meals were great service fast Reilly good prices will be eating her again

Spotless, excellent service and lovely staff. So glad to be able to sit inside again.

Brilliant...staff are a delight

Fantastic staff!!! The coffee is good too

Really bad service got my order wrong

Unfortunately not good service. Ordered through the app and went to drive through over half an hour to be told wait at the front. 50 minutes later still there.... so left... very disappointed 😞

Enjoyed the experience of getting a 50p coffee with up to 3 extras for their 50th anniversary. Love a good bargain.

Love this place, the staff a lovely 😍

This is the third time and we will not be back first time coffees were cold not even luke warm and did not have extra shot added second time hot chocolates again not even lukewarm and very weak then today coffee was wrong and hot chocolate was cold even asking for it to be made extra hot will not be back to this one

The speed of drive thru is unacceptable!! I wasted a long time for getting a coffee. Never again...

First time visiting today, staff member who served us was very welcoming and such a cheery person will be back again x

Great to finally have a local drive thru at last! Inside is spotless and very modern. Great coffee as usual and the staff are great