Costa Coffee in Sutton

I arrived at an excellent time, there was virtually no queue and I had great service. Plenty of choice of where to sit. I was offered a choice of hot or cold pastry, I chose cold. My drink was a little longer to prepare so they offered to bring it to my table which they did and offered to get sugar if needed. I didn't.

Went to this costa twice today once early and once later on and spoke to the same lovely barista she's very sweet although I didn't quite catch her name but would like to thank her nonetheless she is very relatable and friendly

I ordered a brownies and a medium golden caramel latte with oat milk, but instead, I received a macchiato served in a babyccino cup. This is far from what I ordered, and I'm extremely disappointed. Considering I paid £5.20, it's unacceptable to receive the wrong drink in such a small cup. I expect better quality and accuracy for the price I paid. Just Eat refused to compensate instead sent me generic email

I hope you can assist me with an issue I encountered today. I ordered a medium golden caramel latte with oat milk, but instead, I received a macchiato served in a babyccino cup. This is far from what I ordered, and I’m extremely disappointed. Considering I paid £5.20, it’s unacceptable to receive the wrong drink in such a small cup. I expect better quality and accuracy for the price I paid. I need a refund!!!

I love using the rose hill Costa. they do great hot and cold drinks. I won't get them anywhere else. thank you again

Great coffee, especially the white chocolate whipped latte. However, it is extremely unprofessional to argue in front of customers. The woman that was working as of today threatened to cut the other works shifts- totally uncalled for. Do that in the back at least.

Got lost cold when arrived following map

Didn’t receive order, driver never delivered it

The customer service from Eisha it was extremely excellent. The coffee was perfect and tasty, and she was alone to serve a lot of customers. We understand a business needs to earn money, but she is supposed to get paid double for the great greeting and superb service we received.

Won't be ordering from this Costa again. Both bacon baps were as tough as boot leather as were the chicken & bacon toasties. The white hot chocolate was cold. Basically, our whole order was terrible!

Food was hot and fresh. There could have been more bacon in the brie and bacon panini but I enjoyed them.

my coffee was half full when i paid for a large

Great service. The ladies at front desk are so polite and welcoming. Coffee was amazing as usual. Lots of seating. Wifi and warm and cozy.

All damaged and spilt . I had to provide cleaning supplies for the courier’s bag. He has submitted photos

Usually very good and normally arrives in 20 minutes but today it took over 50 minutes to deliver and food and coffee were Cold. I watched courier on tracking and it looked like he was making other stops possibly 2 or 3 others before coming to me wich would explain being late and everything being cold. Hopefully a one off as usually they are very quick

For the coffee you made I wouldn’t even give 1 star please learn how to make coffee the food was too crusty went to bun disgusting !!!!

Frothy coffee quick delivery perfect

Fast delvery they didn't have a mince tart so gave me a replacement cake plus an extra lemon muffin to say sorry that's great customer service. I always love ordering from here for a nice morning treat of coffee and bacon or sausage roll. Even my cappuccino had Froth. Thanks again

Very good service and staff helpful. Mr Ali is nice person and cooperative.

Excellent service again frothy cappuccino hot bacon roll all good and it's so nice having costa delvery at home in the morning delvery was quick as he came on a bycycle in the rain bless him

Super quick delvery driver always pleasant and polite My only gripe this tien I had no froth on my coffee and it looked half full possible because the froth had gone but my last 4 orders were frothy coffee it didn't spoil my enjoyment of the coffee and its just one of those things . I was surprised the last 4 orders had frothy coffee its quite nice when you get it. I will def order again no problems

Quick dwlvery courier friendly very good service

Nice quick efficient service from the two ladies serving.

Iced latter had no ice, it was warm and had no whipped cream. Just a warm cup of coffee

Hello lovely’s 🌹, I love Costa coffee, fresh laate and hot cheese and tomato toastie grilled, young guy who served me was polite, service with a smile, very hygienically clean and well presented coffee shop, quick service 💖🌹💯☕️☕️

Good delivery as usual nice hot coffee and sausage bap I'm always amazed how they get my cappuccino to me with froth still on top . Always a pleasure ordering from here so I can have a nice breakfast treat in morning amd very quick delivery I'd say on average 10-15 mins from ordering

I have caught up this shop twice closing before 5 pm. Today I went there at 16:50

Super quick delivery all was still hot tasty and driver was very polite thanks

First time tried costa delvery and was impressed coffee and bacon roll arrived hot so happy thanks

Food cooked well and tasty. Drinks hot and filled to the top. Perfect!

Staff are always lovely at this branch. This is a Nice and spacious and comfy costa.

It was all great but I asked for a Rasperry and Almond slice and received a Millionaires shortbread instead

Divine mango berry bubble tea was so nice and refreshing in a heatwave 🥵😎😋

Amazing coffee and amazing service every time!!

They brought not what I ordered. This is not the fault of the delivery man. But the fault of the restaurant.

uncocked Cheese & Tomato Toastie (V) on one side, under-cocked Mozzarella and Tomato Panini (V), Costa Caramel Swirl Frappé was missing from delivery and the Latte was half a tub of vanilla. The only thing they got right was the bottle of coke.

Divine the strawberry lemonade is so nice 😋

Only chose Costa as it was the one coffee shop the app had to offer me. Very good delivery time, pleasant and happy delivery man.

Was sent wrong item in order. No call from Costa to inform me of an item change. No phone number to call the store to request a refund. It's shocking, yesterday nothing wrong with my orders. Today, order is wrong. Terrible.

Could have been a bit hotter but not too bad overall 😉

Service was okay, was up sold but the general tidiness of the place is poor. The toilet was messy with liquid on the floor, low supplies in there aswell. The table I sat at was constantly rocking and was extremely sticky, as was the one next to mine. I noticed other people received their orders slowly. Not a great experience compared to other costas

I can see that some reviews comment on service, but today I found the two staff there friendly and polite. My coffee tasted up to usual Costa standards too. Unfortunately it always seems untidy and unclean: floor, tables, and particularly the bathroom always seems to be in an awful state: liquid all over the floor, sometimes out of toilet roll, seat wet... Quite grim.

Thank you Mr Ali for Great Coffee

Great service . Shame it’s so expensive for delivery

Professional, welcoming and friendly service.

Really nice staff. Great Service. NB: Buy you Costa here rather than St Hellier hospital as the hospital concession does not award points....

Terrible customer service, a lady named Mariya was extremely rude to me and I won’t be returning costa have lost a customer

Ordered oat drink, dietary restriction not acknowledged, & Delivered milk drink to someone with serious allergy to lactose

Full 6 stars for the last order of 2022, big thank you to all the ladies at Costa Rose Hill for the excellent food/ hot chocolate I get from there on a regular basis. The ladies are kind, friendly yet very professional and a credit to the Costa company. See you next week for 2023 ordering! Happy new year :)

Missing items put things in a bag I don’t want. Maybe ring the customer in future before assuming they want that

Delivery driver didn't bring the majority of my order which was put into 2 bags. He only brought the drink. Had to go to Costa to pick up the food myself. Costa were amazing about the mistake, even though they weren't to blame at all. Driver needs to check he's got the full order properly.

Dropped in for coffee. Service was good. Nice and quite.

A lovely and welcome cup of (capucino) coffee on a cold December afternoon certainly helps to brighten the day.

Thanks to Costa for waiting a few extra minutes for the delivery driver to arrive :)

Thanks for the note explaining the grill is broken and also for the kind and generous chocolate muffin substitute :)

The food we ordered turned up still in pack and uncooked The cake we ordered crushed Drinks were half full Easily the worse costa in the area

They didn’t cook the toastie. Was in the wrapper. No point ordering If have to cook yourself. Also driver got lost for 15 odd mins so drink was cold. Mess of an order.

Excellent Costa in Carshalton High Street. Busy but a seat can usually be found. Some outside seating.

New young black gentleman, Elfin I think his name has amazing charisma and energy.

Hot chocolate is nice but not hot they need to make it more hot

I ordered two salted caramel frappes. 1 with soya milk. 1 semi skimmed milk. Both frappes tasted just like coffee frappes no salted caramel taste in either frappe. Bitter, no cream on top, couldn’t taste the difference in milk and soya. And no contact number for the costa restaurant. I am very disappointed and unhappy with my order.

Same issue as user below so must be Saturday staff. Ordered two salted caramel coffee fraps but absolutely zero caramel taste. Just very bland. No cream nor crunchy bits on top this time either. Very disappointing.

Excellent service, price ok , unfortunately seating not very good for disabled persons .

If my wife says it was the best hot chocolate she's ever had then that's praise enough

Coffee was ok but they gave me the wrong crisps, I ordered the vegan lentil crisps and they gave me cheddar and onion which I can’t eat because it has dairy in it. I ordered vegan crisps on purpose. Frustrating.

Coffee and toasted sandwich were good. Ordered 2 pieces of chocolate cake but store swapped for a lemon cake which had some nuts on the top, would not of minded but I am allergic to any kind nut. Perhaps a refund would have been better if they did not have the product available. A wasted £6.50 as it is going in the bin.

Went in today about 3 o'clock. There was one guy, Asian fella, best coffee I've had at this Costa. 10/10 customer service skills. Store manager, hire more people like that guy! Less like the others.

There were no bubbles in the mango bubble frappe. Which was the whole reason for buying a bubble frappe.

Brilliant customer service from a lovely guy called Ali, he was very friendly and was always smiling. Very impressed .

Meh..Its OK. Staff aren't as welcoming or well trained as one would normally find in other branches of Costa

Nice place for a cup of coffee etc. Price is reasonable for this kind of place. Toilet available and place is nice and clean

Piping hot and tasty. Thank you

Arrived with coffee when I said no

Items where missing. Coffee wasn't even made correct was missing the milk and food was out of date!!

Really lovely place, nice staff, great for meetings :)

Friendly customer service took my Vodafone £1 Costa coffe voucher no problems and decent coffe but very lazy staff and the cafe shows this, nearly all the tables were dirty full of trays, dirty cups and rubbish but all 3 of the staff were busy having a catch up and a cigarette outside. Doesn't look good. Must be nice and easy to work at Costa.

Nice little Costa near to Rosehill roundabout. Had a coffee, about a dozen tables, a couple at the front with single sofas. Toilet at the rear. Standard fare. On street parking available. This is the only coffee shop on the street.

Friendly staff, nice atmosphere and delicious coffees as usual.

Bad experience with the delivery part of it not a good service missed most of my order and wouldn’t go back for it

Clean, tidy and half empty on my visit, staff polite and helpful.

Though the coffee arrived late it was in great condition-it hadn’t spilt and it was still hot. I was very happy with the coffee.

Large latte cup only 2 thirds filled. This particular establishment always fails to ignore requests for 2 sugars. Why ask? Toastie was the consistency of cardboard. Plenty of tomato but no taste of the alleged cheese.

Nice and clean and friendly staff. The loo was tidy as well.

Won’t be ordering here on weekends anymore. Both only 1/2 full and the one coffee was so strong it’s not drinkable so money wasted. No vanilla syrup as paid for either.

Amazing staff. They were very friendly and had great customer service. Made it feel like home. I came during rush hour and they managed to keep all the customers happy.

Just another Costa. Nothing more than that.

Excellent service, friendly staff, made to feel very welcome 🙂

Love coming here. Friendly staff and place is kept clean most of the times, especially the loo.

Coffee was great Cakes overpriced and not much flavour

Good place to have a good coffee. And chill out 👍

I placed an order. They gave me the wrong coffee. What a waste of time.

Latte made without a care in the world, however, clean and quite...

Need to stop ordering from here. Asked for a hot caramel latte but a cold one arrived. Nice but not what we ordered. Not sure how they keep messing up lately as before it was the best Costa to order from.

Drinks were tipped over and spilled.

There was nothing left of my drink, the hot and cold drinks were in the same bag. The lids hasn’t been secured and had spilt on the journey. When the delivery lady tried handing what was left to me the whole bag crumbled and the drinks went flying. We both got covered in hot coffee. It made a huge mess on my doorstep. I love this Costa but was really disappointed today. Neither of my drinks were consumable

Normally can rely on this place but today both drinks weren’t hot at all and one was only half full and missing the vanilla shot requested.

Lovely coffee shop, and the staff was amicable and helpful

As always fantastic service! Drinks full to the top, food piping hot and tasty.

Ordered a VEGAN ham and cheese toastie. Got real ham and real cheese. I have special dietary needs and real cheese causes me severe pain!!!

The driver was really friendly 💯💯💯💯💯💯