Costa Coffee in Bedford

Shop closes at 530pm went in at 520pm and told it shuts at 5pm, not what it states on their website very poor response to me when I went in and challenged why I couldn't get served

Not the best Costa in the area. Service is okay, however, the woman (manager maybe) can come across as very stand offish. The Atmosphere quite loud. Edited (20.06.24). Things have seemed to have changed. Very good experience.

Very relaxing afternoon in Costa. Staff very friendly

Was made to leave when I was sitting quietly doing some work. Wish the staff been polite and friendly

I enjoyed a really friendly chat with the staff while being served today….Very nice people!

Great toilet, nice coffee thanks

You never have any gluten free food in any of your stores which in this day and age is ridiculous. People with intolerances get hungry to you know and a packet of crisps or a flapjack isn't the answer!

Coffee was cold and over priced

Great place and helpful staff, recommended!

Good range of products, nice food/drinks, friendly staff, lovely atmosphere for a chat with friends

Lovely place to meet up and have a catch up BUT it’s always very loud. Don’t let that put you off.

Absolutely disgusting I ordered cheese and tomato toastie and they gave me ham and bacon when i am vegetarian

£5.10 for an iced frappe. Went up in price over night. Disappointed, I can go without

Great coffee and very nice cakes.

Excellent service, warm and welcoming. Nice and clean

Rude staff would not recommend shouting at customers including me and staring at me

My father celebrated his 101st birthday, the team made a real fuss of him with free coffee and cake, they even made him a poster and sang happy birthday. Wonderful team

Nice to in for a drink and sit and chat.

Popped in there while waiting for the missus. Coffee was OK but I seemed to have timed my visit during their tea break. Lots of giggling, noise and raised emotions behind the counter. Not a problem for me personally but older people might frown on the boisterous atmosphere.

It's Costa, and it's done well. Staff all seem chipper and are eager to help in any way they can, even the trainee baristas tackle their tasks with infectious enthusiasm and good humour. All coffees, hot chocolates, smoothies and iced drinks are on point, and their selection of food, both savory and sweet, is always brilliant. Gluten-free options are also often available. The facilities on the whole are kept in pristine condition, including the toilets. The general aesthetic of the café is also brighter and more cheerful than some other branches and has pretty themed artwork adorning the walls. Good coffee, good food and good service, as a branch of Costa should be. See you all again soon, guys. ☕️

Just way too noisy, where ever you sit Staff pretty miserable barely spoke to each other let alone me

Very enjoyable coffee and tasty sandwich as usual

Popped into Costa Kempston for a Chia Latte, waited a good 10mins before taking my order wasn’t particularly busy! Placed my order, got the impression the staff did not want to be there, made my order missing the cinnamon sprinkles, I asked if I could have some? Abrupt response “we don’t do cinnamon”… alrighty then! Drink was alright..lame service. They need to sort their fly problem too.

Best customer service experience from Cara very welcoming, kind and offered seasonal hot drinks with an option if it wasn’t to my taste she would swap it for the regular drink. Thank you so much Cara you’re definitely an asset to Costa 😃

A Costa like all Costa's. Things are relatively expensive, but drinks were hot and seating inside was suitable for meeting up with friends.

Staff are polite, and do a great job. They always look rushed off there feet, and there doesn't seem to be enough staff for the place. The girls/ladies have great knowledge on their drinks and food, the place is nearly always tidy and inviting. I hope these workers get a good Christmas bonus or at least recognised for their hard work!

Iced peach tea and croissant, sounds great the reality not so. Luke warm drink and hard pastry. Not much to recommend.

Staff here are so friendly, great service and good to offer suggestions.

Ok so I love this shop and the staff here anyway but just had a lovely encounter with Peter and another lady working today(Sunday) he definitely deserves a mention great service give him a promotion :)

Good service staff welcoming and chatty nice relax atmosphere

Staff are very friendly, great atmosphere

Ordered from her via Uber eats. They sent me raw sausages. Luckily I opened the bap to check it as I am pregnant and this could have made me and my baby very ill. If I could give 0 stars I would. Tried to call the restaurant to explain and no answer. Will not be ordering from here again!

Staff really friendly and polite... service with a smile!!

Very good service good cake and drinks and lunch always good service

Friendly staff and good service

We had a lovely flat white coffee and bacon roll. Staff friendly.

The team was very supportive of my needs.

Unfortunately been in two days in a row and not one single vegan option available, even though they have posters advertising. Disappointed, every Costa I have been too in Scotland always has at least one option on offer. Coffee was good though

Worst costa ever, you’ll always get a burned milk , extremely hot that you cannot even taste the coffe in the first 20’min because of the hotness, avoid this costa

As all ways staff were very good and very helpful

Great service and consistently great coffee. Social distancing well managed

it is OK I had hot chocolate but it was cold

After the initial hiccup that I had with this store, which was totally my own fault, I feel relaxed and enjoy every visit, the staff are very understanding as well as polite and also courteous...thanks from someone who Bipolar.

Don't use a table unless it has been cleared. I cleared the table by adding the stuff to another table. Most of it was still there when we left an hour later. The coffee wasn't very hot. Not up to their usual high standards I'm afraid

I have been here many times and each time I have been amazed at how polite and friendly the staff are. Even during the pandemic the staff have still given the same friendly courteous service. Recently my daughter and a friend visited and a particular member of staff made the 1st trip out for the girls memorable. I believe her name is Kirsty. I truly believe Kirsty is an asset to the costa team. Well done Kirsty for making all customers feel welcome and during this pandemic bringing a smile to two young girls faces.

The service was excellent and staff were helpful 👍

Nice coffee and pretty staff. What more do you require?

Takeaway only but still good coffee

Very dissatisfied with the service in that store.

Amazing place to have coffee with lovely and friendly people.

Staff are lovely. Managed to get a seat indoors today which is quite unusual here. Excellent coffee🙂

love this place, great food and drinks.

Opening time Till 5:00pm 4:50pm door still open Sorry we are closed 10 min left until closing time, Or close the door so don’t let customers going inside and no serving!

Love their coffee and hot chocolate with marshmallows and whipped cream with chocolate sprinkles on them. The cakes are also really nice!

Love this place the coffee taist much better now that coka cola owns the company keep it up great love it.

One of the best Costa I keep visiting. Good service excellent staff.

Coffee horrible and only just about warm service was poor not recommended

The staff were very busy, so they mess up a couple of orders, which the waiting time started to be long. The food was okay, except the muffin I ate it wasn't so fresh. It looks like it wasn't from the previous day.

What is there not to like about Costa. 😁👌

Nice coffee, lovely people, I'll be back.

Always is a pleasure have a coffee in this shop... love it!

Este o cafenea nemaipomenita!!! O recomand cu incredere !!!

They serve coffee! Sweet glorious coffee! Nectar of the Gods....

Always happy and helpful staff always good coffee

I visit often with my service user and we are always greeted with a smile, always made to feel welcome. we like the homely and realxing atmosphere. all the staff members are very professional and friendly. good food and value for money.

Excellent customer service, nice cakes & drinks. Highly recommend.

Always go here, love this Costa.

Costa is basically my second home so can't complain 👍

Usual good service from the kempston branch post bribe hot chocolate after dentist visit for little lady.

It's popular but not the nicest place to sit outside

Lovely coffee shop. I don't even need to place my order now, they just know it! Really helpful staff. Only downside is the door to leave is pull only 😂 bit tricky when carrying drinks, but I guess that's not up to them.

not bad, nice friendly staff and fast service

Friendly staff and great coffee

Great place to relax whilst you enjoy your coffee

Is what it is love the coffee sometimes not warm enough for me. Asked for warmer was told they couldn't. My only other issue is coffee machine always looks dirty beans all over everywhere. May be I should go in earlier before the lunch rush! Not after.

Great really good staff and hot chocolate love it

Great service and friendly staff

A real find (even though I've been aware of it without noticing it for years!) as there's nothing much in the way of cafés etc in Kempston. This Costa as good as the nicest ones I frequent.

Great coffee as usual and tasty treats the young lady that served us ( timera) was very polite and helpful

Need to sort out the staffing...

Always good service from the friendly staff at this location

Very nice shop friendly staff quick service

Friendly service with happy staff

Excellent as always. Brilliant service and a very convenient location. No fuss using my own cup, the ladies were very helpful

Fast service great coffee & great staff

Good place to escape for half an hour

İt was amazing like always... Coffee always brilliant..

Nice a quick service. Very clean as most Costa coffee are

I love this place, go there every day after work for a coffee, all the staff are absolutely lovely.

Great service but lots of little flies, very annoying

Similar to all other Casta coffee shops.

It's a Costa, so if you like Costa you'll like it here

Well worth a visit. Friendly staff, lovely latte and very clean.

this store is at the end of the parade of shops in the saxon centre car parking is by the underground car park by the sainsbury's store some lifts and travelators are available along with stairs located at several points around the square . selling the usual costa fair a small seating area is also outside the storefront .toilets are at the rear of the building.friendly staff and a clean interior.

The coffee is first class and the staff is the best I've seen at a Costa so far

Great staff, friendly and polite, make excellent coffee

Wouldent go there again Rip off prices ☹

Really nice atmosphere and lovely staff, a big improvement from Wilbur's

I watched the manager deal with a really obnoxious and aggressive client, well done for not losing your cool

Good friendly and helpful. Lovely mocha and warm almond croissant. Thank you.