Costa Coffee in South Lakeland

Staff absolutely no idea about customer service, 3 of them stood talking people waiting to be served, girls chatting and ordering themselves food rather than serving the people in front of them.and then disappeared into the back. One lad left on his own to do everything.

Expensive hot drinks with little resemblance to coffee

I had to shout to get the staff members attention as she was engrossed with her mobile phone. Once she came to she made a coffee and I has some Citrus Cake that repeated on me for the rest of my journey.

It was very early that I was there, so not many people around, atmosphere was not possible to say.. Never had any food.. But as always coffee ☕ is good and was really needed..

A standard Costa Coffee outlet. My visit was on Christmas Day therefore staffing and availability of items was understandably limited.

Just another Costa apart from the staff being friendly and helpful

Just had the worst and i think the last ever coffee at M6 north Burton in Kendal Costa. Made with water and milk first then espresso added.... no crema and looked like water coffee . They said that's what it always is. I disagreed and never had it served like that before from costa that I have always preferred. They offered it the other way round as I asked ie Double espresso first. However that still too difficult as water in first then espresso tossed in and II added milk. . Not a hint of la crema, looked and tasted like watery coffee all for £3.40. Shocking and I will change to Pret or Cafe Nero for a decent coffee

Expensive as you would expect on the M6. Over £4 for a medium latte. Contactless payment is undermined by the machine inviting a contribution to Moto charities that you have to accept or decline by pressing a fiddly little button. You think you have scanned and paid when you have not and then you have to mess about to complete the transaction. Charity is laudable but this delays and confuses customers. Find another way. Contactless should not entail locating little buttons and going through extra stages.

Place was emry as it was early but lovely little stop off place

What’s the problem with paying for small Americano and having it in a smaller cup with less water at the extortionate price of £3.35 - and the cup fits in my cup holder in the car - apparently your rude girl behind the counter thinks it is a problem - not a problem ever before !

Purchase quite possibly the most revolting cappuccino ever produced from here. Managed to make it taste incredibly bitter and have a weird funky taste to it (are your coffee beans ok?). Sadly it was take out, and we were back on the M6 before I found out. Lady who served me was lovely though.

LUCY - Blonde hair blue eyes Man at the WHSmith (elderly with glasses) wasnt the nicest to be confronted by after a 5 hour journey but the beautiful young lady at Costa (Lucy - blonde hair blue eyes) brought my experience back hence the 5 stars - the perfect example of a welcoming and comforting service of a long journey break station. Ordered drinks and food made to perfection Lucy really demonstrated the best service aswell as the pride in her work. Well done and thankyou Lucy! <3 From the 2 coach drivers who attended 07062023 xx

Dreadful coffee, the young man needs sacking or retraining

Very poor service, very slow. Had to clean a table before I could sit down!

It's bad enough paying £3.25 for a flat white, since the price increase, but charging £3.95 just because its in a service station is just ridiculous!

Great service and friendly staff, just a bit overpriced but that's motorway service stations for you. Nice to take a break with a nice coffee though.

Great drinks but have just called in at 22:30 to be told they are just closing?? Suggest updating your opening hours as it states 24hrs

The coffee is always good, you can rely on it

Same as most Costa. Nice staff. Roomy. Just wish all Costa could make "dry" latte

I’m all for donating to charity but I would like to be asked first. When I asked what the 25p donate was for I was told charity. I pointed out that maybe you should ask first. I was then asked if I would like to donate, of course I said yes but come on at least ask me first.

Always a superb cup of coffee, worth the wait.

just a stop off point on way to the lakes.only thing is i had a Gregg's coffee at the services.

Great prepared coffee, friendly staff.

£2.95 for this!!! I just bought a 25 pack of bottles for £3.99 in home bargain. This is unacceptable.

Not very friendly. A number of empty locations on the food display, including only one muffin. When I asked if there were more, she replied in a nippy tone, "Only what's on display." This was at 10:30am and I cannot believe that the food on display was expected to do an entire day. Also, the prices are higher than elsewhere.

The coffee toast was not the best way

Happy serving lady, even though she was left on her own. Most expensive coffee was £3.95....I thought that included a flight to Columbia to pick your own beans!

Open till late, staff is polite.

Today is the first time in don't know how many years have been turned down for my/our coffee to be 180degrees and only can do 160 and said health and safety!, they lost a sale at this shop when so may have done their very best.. Yes we know text book milk burns at bla bla bla but we like it HOT and most staff very obliging. Very dissapointed 😠

Great coffee, friendly staff. Prices are slightly higher than on the high street. Plenty of seating inside and out.

Standard Costa Coffee outlet. It's on the motorway service so expect high prices. . The coffee is good though and staff are always friendly

Quite expensive and long queue.

Not a fan of the coffee, but the frappucinos are great

expensive. Probably cos they charge more on motorways but why should they be allowed to do this. £4.35 for a coffee. I walked out as its nothing special

Staff were very unpleasant and unwelcoming. When I kindly requested them to alter my drink they made grunting noises as if they were some sort of animal. I hope they are ok.

Nice hot choccie and bacon roll in the morning