Costa Coffee in Suffolk Coastal

I ordered the sausage bap and got a bacon bap. It’s still good but not what I ordered.

Being a regular customer I can say this is hands down the BEST Costa shop in Ipswich. The staff are always super friendly , especially Jo (I hope I’ve got his name right, dark long hair and beard) Breanna and Alex. They have plenty of food options, shop always clean , tables regularly cleared straight away and overall a great atmosphere. My coffee is always spot on, I think I have only had one bad experience but that’s only because the guy was new so didn’t quite know how to make a decent latte. Keep it up guys ! :)

These guys really need to up their game with their coffee making skills! At almost £4 a pop, I don’t expect to have to throw my flat white straight down the sink when I get to work! For the record guys, a flat white isn’t just a latte served in a smaller cup!

Bit of a wait as busy time but normal Costa experience

Good location efficient staff. However I visit at least once a week on different days and the food offering is always much smaller than any other Costa I visit

Nice coffee shop. Plenty of seating available.

Due to lack of staff service was slow but they were as quick an helpful as possible. The staff were unable to perform as good as they would have liked and keep tables clear.

it wasn't delivered. it said prepping courier in restaurant for over 2 hours till the restaurant shut I'm furious they have taken over £ 16 from my bank .

We had an amazing experience at Costa, Ipswich, when we were served by Joe! He couldn't do enough for was and was honesty just so so friendly! So kind that we felt we wanted to leave a review! Costas lucky to have you! Thanks Joe! Pippa & Paul

Waited 15 minutes for one staff to serve one customer a coffee and cake🙄😳 After waiting so long another staff decided to serve me, abit in the slow take got there in the end. Staff was friendly and polite. Not sure visit again due to speed considering they weren’t busy.

only delivered the drink, all the food was missing

This is my go-to Costa as the coffee and customer service is always great (the friendliest Costa I've ever visited).

Dirty toilets as always...Customer service not very welcoming...

for some reason i got a free pan au chocolat so thanks to the worker that gave that to me 👍

Lovely place with a lovely stuff

Thank you for the incredible service with a smile, Breana and Alex! Made my Monday morning significantly easier ☺️

Visited martlesham heath costa yesterday, and we were served by a young lady by the name of Breanna, wow how good at her job is this young lady, her personality shone through, bubbly, welcoming and just awesome at her job, management material if ever I seen it , it was an absolute pleasure to be served by her, a credit to the company 👍

Generally have very good service here, but some of the servers can be cold and rude, however coffee is always perfect

Went in today to get a hot chocolate and a babychino. I believe the man who served me was called Jo. He was so lovely and very polite! He asked how my day was going which hasn’t been great as my pup was going to heaven today. Jo shared his condolences and was really sweet! He made the babychino the right temperature and I can’t thank him enough for being such a lovely human being. I just want him to know that I’m thankful and I believe he will go far. My pup also thanks Jo for his babychino🫶

Order was 2hrs past original window

Staff are extremely friendly and happy

The girl serving us on the till was amazing and very polite however the Barista Maestro on shift clearly lacked the people skills required to lead members of staff. He was disrespectful to the girl serving us and put her down in front of customers. This was disappointing to see as the young girl who served us was doing an incredible job and had great customer service skills.

Really disappointed with the service I witnessed today (27/04/2024). The girl on the till was very polite and accommodating, of whom I didn’t catch their name. However the blatant disrespect I witnessed from one of the barista maestro’s towards their colleagues left me feeling very uncomfortable as a customer. Personally I feel, they could do with some customer training, learn how to work in a team and treat their colleagues with some respect. Won’t be returning

Very busy but definitely a visit.

Baristas vary and so does the quality of the coffee making.

I enjoyed visiting Costa at Martlesham, last week. Staff are always very pleasant and friendly. Food and drinks - lovely. Thank you☺️

Very busy tables full used. Crockery

Had a Capachino what was nice flavour however was cold. Loads of kids being loud knocking things over as well, so if like screaming kids go for it. On a Fridag midday.

Great hot chocolate. Great staff. I'm happy.

I have now been back a second time and the main reason was still there. A beautiful guy called Alex, from the very start he made the experience , such a happy welcome , just to order and from then on I would have gone round again and again. He was was so friendly and cheerful, he made my day. The coffee was good too. We drove 20 miles just to go to the best Costa (drive in) thanx to Alex.

Well.... what can I say! Give the VERY nice VERY handsome chap 😉 with the "B Cups" a raise IMMEDIATELY! What a refreshing change to be greeted so chirpily on the intercom... I expected a full brass band and west end show to burst out of the service door after his wonderful welcome! Service with a smile and a laugh is just what we need in this world. The staff I've encountered twice this week here especially the young man with blond highlights in his hair that I speak of here, have been second to none.... Dont ever stop being amazing and putting your own twist into your work because it works... you certainly made our day and possibly week to be honest 😁 Oh I should add the drinks were spot on but the service is really the talking point here 👌

Friendly staff, ample parking and clean dining area

Moody staff who cant even be bothered to ask if you want to drink in or carry out! Chap went ahead and read my mind and put everything in China cups and plates. I didnt notice until the end so told him I wanted the order to go and he looked a bit put out. Why not ask first? You work in a coffee shop, not me.

Always takes really long getting through this. Despite being the only ones in the queue the girl dithered taking our order and after taking our money she started putting crockery away instead of getting our coffees. I said I’ll sit down and come back for them, to which she said she’d bring them over. Anyway another 5-10 mins later a spotty bloke behind the counter announced “2 lattes” and I had to get them myself anyway. Complete dithery and no sense of urgency from the staff. Reading other reviews I can see others have experienced the same.

Really great staff, always a pleasure to visit

Good Costa at Martlesham, always get the orders right, always good happy service and they seem to follow procedures well for alternative milks and cooking vegan options. Glad it's just down the road, loving this BOSH collaboration for Veganuary!

I dine I'm here a couple times a week at 8 30 I have never had any issues and always had a calm pleasant morning coffee

Sadly one of the slowest drive through Costas in the country. Always out of items and down to one machine. Well staffed and fairly new/modern but let down by service. Also, bring back cinnamon... it's not mined from moon minerals!

Just been through the drive through at this Costa and wanted to comment that the lady who took our order and the guy who gave us our order were so friendly and provided an excellent service. Lovely to see this time of year when things can be so busy!

Great coffee, quick service couldn't really ask for more when you're in a hurry

Had take away- lovely coffees and very friendly service.

Drove through on Sunday 5th Nov at 9am and the girls at the drive through window were so lovely, super friendly and chatting to our daughter. Such a nice start to the day.

Friendly staff. Good Costa with a decent range of food available too.

Hopeless. As soon as it is a little busy they can't get the drink orders right.

Always happy smiley serving staff in here ✨️

Left something in the cafe - but when I rang got Costa Costa customers services which was as usefull as a chocolate teapot. Now I'll have to visit in person to find out if they even have it. Not impressed.

Went in for my lunch with mum, had a 50% off voucher to use. Their WIFI never works so couldn't load it. However once i loaded it i went back up and asked if i could please pay again but with my voucher. Then a female employee who i shan't name, straight up lied to my face and said there was no way she could do this as there isn't a way to. The funny thing is, i actually worked at costa for 2 years after quitting last year, so i knew she could in fact do that. You refund my payment and then put it through again but with the voucher. I don't appreciate being lied to, she obviously didn't know that i am an ex employee, but maybe think twice before lying? That's the only negativity i have from this experience. And please fix the WIFI.

Feel like all Costa’s are declining in the area but this one especially. Food is mediocre, drinks are not the standard you’d expect. Got an iced latte and it was borderline warm not ‘iced’ at all you could make better at home and save your money. The place is dirty; tables rarely cleaned unless you ask, floors and chairs full of crumbs and dirty patches clearly haven’t been cleaned In a while. Flies are a huge issue too. Very hard to relax and enjoy anything in here won’t be returning, costa are definitely not closing the gap between them and Starbucks I’d genuinely drive the other side of town just to go to Starbucks instead. Service is okay the people friendly enough just not on it with cleaning and making up to scratch drinks unfortunately, they were also not busy so this isn’t the reason. But in any case I’d rather wait a bit longer for a decent drink and to be able to sit at a clean table/area.

Before I was diagnosed with gluten intolerance this would have 5 stars as I could have cakes pastry ect but now it's come to my attention that if you have a gluten intolerance which isn't a choice you have about 2 bars in wrappers as options if you decide you are vegan which is a choice you can eat virtually every as vegans are catered for hmmm thats not very good. Also makes me laugh that vegans want to have vegan sausage rolls vegan burgers vegan mince. Don't want to eat meat but want to eat something that represents meat.

Absolutely appalling service the girl on the speaker has an attitude problem and seriously needs to change her tone with customers my drink the blueberry bubble frappe made with coconut milk was so runny and clearly the container it was made with hadn’t been cleaned as I now have stomach issues due to being allergic to milk I’ve had the mango in the past made with the coconut milk and it wasn’t like water so disgusted it’s untrue the only good point was the lady at the window was a different person to the one on the speaker and she was lovely however the person I was with was so upset by the way she was spoken to she didn’t want to go back to fix my drink which I understand I most certainly won’t be returning

Poor drive thru experience. I visited a couple of weeks back and the drink I purchased was £3.80. It was then showing £4 on the board less than a week later...I waited 10mins from driving in to get my order at the window (there were only 2 cars in front of me) I was then told my drink was actually now £4.30?! I said ‘it’s showing £4 on your board?’ To which I was informed all the prices had gone up…yet the board is still showing £4…It’s now made me think they could say it’s any price they like at the window? I felt stupid for questioning it and even more stupid for paying £4.30 for ‘whipped’ air in a plastic cup. I could’ve done it for free at home. I won’t be visiting again. I will add those who had served me up to and including my last visit were very pleasant.

Went for a coffee today in martlesham near ipswich, i was bursting for the toilet and both the toilets were out of order so not ideal at all, hopefully they will get them fixed very soon.

Only posted 3 starts for food as there is nothing for an allergy person to eat!

Great coffee. Full price for two mouthfuls of a lemon drizzle, no bigger than 8mm. Not very satisfying. A bit disappointing. Don’t go for lemon drizzle. Very mean portions!

The staff in here are very rude, do not make any effort to assist with the menu options despite asking. One of them stares blankly at you as she whispers in to the headset smirking. Expensive, rude staff, not what I have come to expect from costa coffee. Perhaps have the serving staff retrained in customer service.

Great coffee and lovely cake , easy access

The hot chockolate was just like warm milk

Very busy but Megan I think that was the young lady's name was very helpful a credit to you your a shining star 🌟

Usual Costa. Friendly staff. Getting a bit pricey!

First time in Costa for as while as I really don't like your new soya milk☹️ we got given a voucher so went in and had a toastie with a cold drink😕 I really miss my coffee at Costa, staff were lovely

Hygiene is a concern, why I waited to order I had to let staff know there were little bugs all I’ve the brownies and caramel shortbreads, the tables are all dirty and there are a worrying amount of flies in here. Luckily service was ok

Bit slow in there today. Staff were more interested in talking to each other rather than serving the customers

Been a while since I have eaten at Costa , nice cinnamon roll which can be heated unlike Starbucks who refuse to heat cinnamon buns

Nearly the kill me I asked for decaf and they gave me normal Caffe

Pleasant atmosphere I would go back in next time I am in the area

Okay. Though often takes a long time to process even the smallest of queues.

Lovely place, smiley and very helpful staff. Always happy to help and always go an extra mile for their customers !

The tabl s were dirty with coffee stains and food. The used cups were piled on a table , no one interested in clearing. The staff had poor customer awareness. A bad experience.

Called in for a quick coffee, prices slightly above average but nothing special. Staff appeared very friendly.

Clean and comfortable Costa, quick and efficient service, but only takeaway cups available on this visit.

I love Costa Coffee but sometimes people turn away because they wait so long, caused by not enough staff.

Lovely friendy place for coffee and food

My favourite morning place for a coffee to relax in and to have a breakfast snack. Only set back is the 2hour parking restriction which man people have fallen foul of not knowing that the landlords of the carpark have recently imposed this having reduced this from a 4hour stay recently. Quite frankly a 2 hour limit is totally Inadequate if you want to shop and have a relaxing coffee.

Coffee not that hot and very slow service, both indoor and drive through.

Hot chocolate was absolutely lovely. Great atmosphere and excellent service

Popped into Next & as there was a table free thought we'd have a coffee ☕ There were only 2 staff, 1 serving & 1 trying to clear away tables & stack washer & had run out of clean cups! Very long wait & wish we hadn't bothered really. Lots of crumbs etc on floor at 11.30 already, so how was lunchtime going to go??? Both the staff were run rackered & looked totally shattered. Surely they could have someone just to do the tables, sweep up & stack the washer????

Coffee and service is good, needs cleaning tables and floors are just dirty, we went in about 2.30pm table looked like it hadn't been cleaned all day sofa full of stains

Cant fault the staff very friendly and polite but the prices are extortionate.

If I could give 0 stars I would. Queued for 20 mins, had to clear the trays of old food from the last guest and wipe my own table, and then the order was wrong. Never again

Great coffee ,but the place looked a bit run down , needs a bit of TLC.

Freezing cold, as the front door was open "due to Government covid guidelines". But if they are following covid guidelines why are all the tables so close together and dirty.

Very good, nice coffee and they obeyed all the Covid rules.

Terrible service! Queued for ages, not enough staff and only one till open. Got there and ordered two toffee penny lattes to takeaway, one with soya milk, the barista made one in a normal glass put cream on and then poured it into a takeaway cup. He then also made the other one with regular milk which I asked for with soya milk, we waited over 10 minutes for the drinks to be made and didn't even get a toffee penny until we asked for them. Very disappointing for £7.90.

Toasted teacake tasted stale. The display indicates that butter and jam are included in pricing, however on inspection of my receipt I was charged 50p for the jam. Staff are all pleasant, however felt a little disorganized this morning. Not the usual service I have had here.

Nice latte reasonable price friendly staff

Use three for times drive through excellent customer service

Good coffee and snacks, somewhat overpriced but very popular. One thing guys clear tables and clean more regularly

This Costa is located inside “Next” Costa have improved their performance at this location and today gave the best performance that I have ever experienced in a Costa Coffee Bar. Well done this young team. You were working very hard and to the maximum ability of the machines. Other Costas certainly need to up their game to match you guys. Well done the young ones.

Excellent service, everything nice and clean, more people should have been wearing masks.

Staff always happy to serve you, clean, tidy restaurant, good amount of seating both inside and out. Disabled accessable entry and parking. One of the best Costas in Ipswich.

Quality coffee and pleasant service

Fantastic Fast efficient service

Service was a bit slow, seems they prioritise the drive thru, better to do that than walk in. Spacious and quiet though.

Quite cramped to many chairs and tables. My wife is in a wheelchair which made it difficult to get through .

Visited yesterday and most customers still wearing masks but not staff!! Noticed no table cleaning between customers, they need to improve on their hygiene rules for the sake of the public. Nice coffee and lunch otherwise.

Hygiene tables not being cleared up, costa is getting a reputation for dirty tables. Even before covid ( no excuse ). coffee great ! White house, Ipswich seems to be well run worth going there if you like good hygiene except it closes 5pm

They giggled at my order for extra peachy peach ice tea and were very smiley so hats off! 😊

All the luxury of a Costa coffee from the convenience of your car. So 5 stars! Staff is great as well. And till the covid situation settles, this might be the way forward for a decent coffee.

Used the drive through. The lady taking our order interupted us repeatedly before we finished and had to say our order over again a few times to make sure she got it right. When we got our order which was 2 of exactly the same with oat milk, just different sizes. One came as ordered and the other with normal milk which I can't drink. We didn't have enough time to go back and get it changed but if she didn't keep cutting us off she might have got the order right. Good thing I'm not allergic and it's just an intolerance as I didn't know until I took a sip.

Staff really not friendly. A have made order on till you and again in the dispatch. Never see like that in the Costa. That's no their standard service