Costa Coffee in Edinburgh, City of

This Costa seems to have had a change of management recently which has seen an incredible swing on the emphasis of customer service. Until recently there wasn't any real engagement from the crew and the whole customer experience lacked luster but now you actually feel welcomed and that your custom is important. The store itself is spacious, light and importantly clean. Tables are cleared away quickly. Without a doubt it is now one of the best Costa coffee shops to visit in Scotland.

Loja incrível, atendimento agradável, comida saborosa e bebidas excelentes. Recomendo!

Very excellent. I had the vanilla latte.

There's nothing wrong with Costa in general, and the staff here are mostly great. However, there is one women, with dark hair and tattoos who really should not be in the job. She is extremely unpleasant, rude and frankly does not have the right attitude for the service industry. And the way she treated one of the other staff who was training....wow! There was simply no need. It actually made me angry enough to write this review after seeing her speak to a staff member who was clearly in training. There are lots of Costas in Edinburgh city centre and I would recommend them all, just not this one because of the rude, hostile female member of staff.

Typical chain coffee place that left a lot to be desired. It was clean and orderly but the coffee was not great and the staff member making the coffee had noticeably dirty hands. I wouldn't go back.

The moustache man that served me was very nice and welcoming, recommending a Cortado which was also very nice! Highly recommended and service was fast and efficient

All of the staff were brilliant except some guy with a moustache. Passed my franchise discount card to a colleague who was lovely and took my order (still training) and was unsure what to do - for reference I visit this store most mornings and never had an issue until now - told that they don’t accept it by this moustache guy who didn’t take any time to explain this nonsensical comment even when I highlighted it’s still valid and was just given to me a few weeks ago - he then said nah we don’t take it im going to have to check and put through a discount anyway? He didn’t take the time to help teach his training employee about the situation or the card for future reference and instead turned away and rolled his eyes Really quite shocking to be honest - I’ve worked for over a decade in the services industry and never have I treated someone with such contempt for no reason I’ll reiterate everyone else was brilliant and the trainee has a fantastic manner towards customers and is attentive- he made a mistake with my order but you know what it didn’t even bother me because he was so nice Moustache on the other hand, has a chip on his shoulder Think I’ll startrt going to Nero for my regular coffees from now on

ريحة المكان ريحة خ …. راء حرفيا

As always, a great coffee from Costa!

I ordered a frappe with Decaff coffee, oat milk I asked for cream and chocolate sauce. Whatever that is I don’t know. Tried to call store and no answer. Half of it missing.

As per usual lovely coffee and lemon tart ,the staff were so helpful a very enjoyable experience

Really nice, pleasant, and helpful staff. Don't understand some of these negative reviews. There's nothing wrong with staff talking to each other on shift - people have to stay sane at work!

Great atmosphere-nice place and we'll situated, coffees as per the chain standards. Staff was friendly but busier talking to each other than assisting. This on both occasions... Food choice is limited and what I had wasn't great... I'll come back for the place and a coffee tho

Nice friendly clean coffee shop.

We were staying at the Premier Inn hub next door to this Costa. On the way back to the hotel we stopped in for a cuppa. We decided to treat ourselves to something sweet to boost energy levels to find the sweet counter desimated! I realised why when I opened my app and realised it was Friday treat day and you could get a cake for £1. I managed to get one of the last Sicilian lemon muffins which we shared and it was delicious. Moist, sweet and just the right amount of tangy. My tea cup was pre warmed without asking and I was given extra milk when asked without question. The staff were very polite, service was quick and efficient. The tables were all cleared and floors cleaned. No complaints from this customer. Thankyou!

I ordered a toastie, which was burnt inside & out, crammed into a panini box which had caused it to completely fall apart. Definitely not worth the money, definitely won't be back.

Great Coffee, shame about customer service - this branch is staffed by the most miserable and sullen barista's in the city. No one likes the morning shift, but the phrase, "start the day with a smile..." has not appeared in a staff memo at this branch of Costa

It is a pleasure that the waitress (Emily) attends me with such a beautiful smile and such kindness.The products, as always when you go to a franchise, leave a lot to be desired.But just for the service it is worth going to this Costa cafe and not another.

Loads of space, loads of seats, almost no one in (went during the fringe, this place was empty every time). Pretty standard Costa things to eat. Nice staff.

Usual Costa, friendly, bright & airy . Pretty big , nice.

Near my hotel. The ice cappuccino is amazing. I also enjoyed the bean toast. It was tasty

Super vriendelijk en lekkere koffie

Used this branch a couple of times for breakfast as it's handy when staying at the adjoining Premier Inn. Very spacious and usually quite quiet. My only gripe really was about their pre 11am breakfast deals advertised on a screen behind the counter where you could not actually read the small print! The first time we hadn't seen these until we were sitting down and it appeared if we had ordered medium coffees instead of small we would have paid only about £6 instead of £17. The second time we paid £12 instead of £6 and can only think that was because we paid for the two breakfasts together so probably only one counted as a deal? We should probably have paid separately. On both occasions we felt the staff could have mentioned that if we ordered slightly differently we would pay a lot less. Otherwise very good.

Staff were polite and very helpful.

Great coffee & relaxing surroundings

Really spacious in this particular Costa. Find a corner and enjoy the peace ✌️

On two occasions now I’ve heard the staff gossiping about customers. Coffee ok. Staff rude and insincere.

As always amazing coffee and the staff always helpful. Dimitra make's the difference with her smile and additude.

Order and charged correctly but the person making the coffee got our order wrong for both coffees ordered. We did not complain but very disappointed.

I'm not sure what's up with the opening hours. At 4 pm, I attempted to get coffee with a friend here, but it was closed! Despite the fact that Google stated that it was open till 6 pm. It is quite inconvenient.

Pretty much like other Costa places though this one may have had a bad drain nearby to account for the wafts of sulphur compounds where we sat.

Clean and comfortable. Coffee okay to good. Just not that exciting - no "vibe". Although to be fair quiet time of day.

Friendly staff and good coffee. Generally quiet on the morning but can get busy with staff from the council offices over the road.

Usual Costa service. Usual Costa coffee etc. Large open seated area. You get what a Costa shop does. Nothing terribly welcoming.

Great location, well laid out with friendly staff. Good meeting place

Szkoda, że na uboczu. Duży lokal, mało ludzi. A tak praktycznie: miło, czysto, dużo wolnych miejsc do wyboru.

Gets your order wrong even though you’ve ordered through the app and they have clear instructions. Putting the wrong milk in someone’s drink is not taken seriously enough people can have severe allergic reactions!

Always a nice atmosphere in this Costa with very friendly staff.

Okay, so I know Costa is everywhere but I am obsessed with this place. It’s so spacious, airy, clean toilets, nice seating areas, and a great location. Would recommend for quiet meeting places or first date coffees. It’s also in a good location if you’re visiting and need a place close by your hotel for a morning coffee. Staff could be a little nicer but overall it’s a nicely done Costa.

WiFi isn't very reliable if you are trying to do some work there, iced coffee was delicious though especially in this heat!

Comfortable, good coffee. Nice easy breakfast rolls and coffee, great way to start the day.

Covid coping measures all in place, staff pleasant and decent coffee.

Enough space to socially distance

Good coffee and hot chocolate. White hot chocolate wasn’t available that day though. And the options of cakes and sandwiches were quite limited (perhaps a rush earlier and they hadn’t managed to restock yet?). Spacious with lots of tables, many with blocked off seats to enforce distancing. Hand sanitiser was provided and posters everywhere with QR codes to ‘check in’ for the track and trace scheme — it does mean you need a smartphone to use (though they asked you to do it at the till, so they might be able to help if you aren’t able to scan a QR code or have no phone). The bathrooms were easy to find and clean and tidy.

Good. Covid precautions well observed

V spacious and relaxing. That early 2000s concrete chic about it.

Wonderfully helpful and cheery staff, had a very early lunch today and found that I can order ahead, win win for quick lunch breaks! Panini was so good it was gone before I could get a photo...

Nice coffee, chai latte and pastry; comfortable seating too for reading a book or for a chat

Bright and spacious. Very clean. Friendly atmosphere.

Good quiet place for a massive coffee and quite a lot of work!

Went here for a quick coffee. The interior is large and comfortable in a modern building.

Great costa with very friendly staff. The best part about this costa is the amount of space it has and with great views of the Balmoral and the North bridge 👍

Pleasant & friendly staff. Had a cheese & ham toastie. Very tasty! And my usual caramel latte. Just perfect!

Nice cozy environment and friendly staff

Very friendly staff, and good service.

Just discoverd how beautiful Cortado is!

Always friendly, nice open space too

Seems understaffed and dirty dishes often on vacant tables.

Nice and spacious, staff were nice and polite.

Kaffee ( Latte +Cappuccino ) okay, Bedienung auch in Ordnung. Wasmich allerdings abschreckt: Kaffeeautomat tital schmuddelig, und benutze Milchkanne zum Aufschäumen verschmiert, schmutzig... Macht keinen guten Eindruck

Always greeted with a smile, impeccably served

Really friendly and helpful staff, plenty of seating and prompt service.

One of the best coffee experiences. The place is huge with a wide selection of choices. If you are looking for something similar to south Indian filter coffee try the Flat White. Trust me. You will not be disappointed. Enjoy your stay in Edinburgh.

East mart street is certainly one of the more beautiful Costas in Edinburgh

This Costa house was not full when I went there on passing. The coffee was great as per normal. The place however was larger than most and facilities were very clean and modern. I would go back.

Typical Costa,good coffee,nice to get away from the crowds in the Edinburgh mile.

Generic coffee from a generic coffee place.

Czyste i przejrzyste wnętrze, super obsługa , polecam , Polska obsługa. Bardzo miła.

Huge choice, great coffee and tea, really friendly staff and nice atmosphere. Doors are a little heavy for disabled.

Its costa. Sells coffee and is better than the tax avoiding Starbucks. So fire in you want a hot drink.

Great Cortados and clean toilets

Staff are friendly, helpful. They pay attention to the little details when making your coffee. Service is normally pretty quick too.

Nice place, very clean, amazing staff however terrible coffee......

I visited this branch of Costa Coffee on a cold winters morning and was served by a very friendly member of staff. I decided on a Luxury Caramel which is part of the 2018 Winter seasonal drinks menu. It was made quickly and was perfect. I noticed the store was clean and tidy and all the cakes and drinks were laid out nicely.

Great ambience suspiciously common golden retriever puppy.

It is a Costa. The staff are all very friendly and helpful.

Χαλαρά για καφεδάκι η ένα σνακ!

Friendly place lots of choice and seats to relax and enjoy coffee. :)x

Good coffee and friendly service

Very nice experience. We sat for a while as our group grew from 4 to 10, and the staff was great throughout. Thank you for your patience!

Good place for a coffee and work

Rubbish coffee, but what do you expect

Friendly staff, nice food and good coffee

The employees are very nice and good at their job. The drinks are amazing and so is the food.

Different Costa for me today, same great service and quality

Good service Large seating area Clean and tidy

Lovely coffee, made how I asked for it, they kindly bought it over to the table as I had the baby with me. This Costa was clean and comfortable.

Friendly staff. Quick service. Clean and comfortable.

Bright and open Costa with plenty of tables and friendly staff. Close to the centre but just out of the way enough to not be too busy.

A modern and busy Costa right in the heart of Edinburgh. The location is great and the staff are friendly and quick. Well worth a visit if you happen to be passing.

Good venue with real coffee and friendly service

El Costa es un lugar estupendo para hacer un parón en la visita a la ciudad, tomar un café y reponer fuerzas.

Great Baristas at the Market Street branch. They are always happy to help, even when I spy a new recipe on there menu after I've already placed my order.

Nice place with good coffee and friendly staff

This place is great, big space, a lot of natural light and good service.

Warm place,standard decent costa, good sense of community. Would help if occasional sweep around happened for large amount of debris.

Relaxing and clean. Very friendly staff, good coffee

Sehr freundlich und guter Service! Leckerer Kaffee und Heiße Schokolade.

Decent Costa, dog friendly which is always good.

Questo costa mi è piaciuto particolarmente (e credetemi sono stato in altri 10 Costa durante le vie vacanze nel Regno Unito), in particolare lo staff davvero gentile. Bagni e tavolini pulitissimi.