Costa Coffee in Sandwell

Shame fab staff here except one negative girl who really shouldn't be working in customer service

Just got my first Black Forest hot chocolate of the year and was served by a lovely gent at the drive thru! Thank you for the kind and cheerful service Matt! Made my day! 😃😃

Nick, the customer service I received has been the best I’ve never received that great customer service and care from any store ever! I live in london and I was driving through to see family, I couldn’t believe how great he was! Thank you for such a great experience!

Brilliant service pleasant staff

Lovely friendly staff, great selection of food and drinks available

Cannot rate them due to their political stance.

Thank you for my order and that little note thank you. It really helps when you are not feeling great 🤩😍 can I just say a big thank you for my little extra treat. I really appreciate it

Excellent as always! Really enjoy my breakfast.

Never been in Aldi or Cost anyway!!!! So why this,?

Nice place, good coffee great food and service.

Only had coffee no food but it all looked really tasty the coffee was good must be new staff the guy who served us was great made us feel very welcome

Costa app not working for 2 drinks for £6. Staff had no idea what was going on

Good standard as usual. Lovely atmosphere, I enjoyed my large cappuccino and cheese toasty, just the boost I needed for today's shopping

Served by Brodie, absolutely fantastic customer service. Was the most helpful barista I have ever been served by.

Hit and miss with this place. Drinks either have no flavour or they are way too sweet. Only a handful of times have I had one that tasted as it should. Gave 4 stars as they always make sure the food is tasty and the Asian guy with the glasses that works there is quite cute.

A nice clean Costa, not too busy.

Costa Coffee, with its drive-thru option, provides a convenient and accessible way to enjoy their popular beverages and snacks. As of my last knowledge update in January 2022, I'll provide a general review based on the brand's reputation up to that point. **Convenience of Drive-Thru:** The introduction of the drive-thru option at Costa Coffee adds a new level of convenience for customers on the go. It allows patrons to enjoy their favorite coffees and treats without leaving the comfort of their vehicles, making it a time-efficient choice for those with busy schedules. **Beverage Quality:** Costa Coffee is widely recognized for its commitment to delivering high-quality coffee. The drive-thru menu typically features a variety of hot and cold beverages, including an assortment of espresso-based drinks, teas, and cold brews. The consistent quality of Costa's coffee is a positive aspect that keeps customers coming back. **Food Options:** In addition to beverages, Costa's drive-thru often offers a selection of snacks, sandwiches, and pastries. The variety caters to different tastes, providing a quick and satisfying option for a snack or light meal. **Service Speed and Efficiency:** One of the key expectations with a drive-thru service is a prompt and efficient experience. Costa Coffee's drive-thru is generally designed to streamline the ordering and pickup process, ensuring minimal wait times for customers in their vehicles. **Staff Friendliness:** Customer service is a crucial aspect of any coffee shop experience. Costa Coffee staff members are typically known for their friendliness and attentiveness, creating a positive interaction for customers at the drive-thru window. **Ambiance and Branding:** While the drive-thru experience doesn't provide the traditional coffee shop ambiance, Costa Coffee maintains its brand identity through consistent branding and packaging. The familiar logo and packaging design contribute to a sense of continuity for customers who appreciate the Costa Coffee brand. **Digital Ordering and Rewards:** Costa Coffee often integrates digital ordering options and loyalty programs, allowing customers to place orders via mobile apps or online platforms. This can enhance the overall customer experience, providing added convenience and rewards for regular patrons. **Community Feedback:** To get the most accurate and recent information, it's advisable to check online reviews and community feedback specific to the Costa Coffee drive-thru location you plan to visit. Experiences can vary, and real-world feedback can offer valuable insights. In conclusion, Costa Coffee's drive-thru service is a convenient and efficient way for coffee enthusiasts to enjoy their favorite beverages and snacks on the go. With a commitment to quality and service, Costa Coffee's drive-thru option is likely to appeal to customers seeking a quick and enjoyable coffee experience.

Oldbury Green Costa …An excellent store managed extremely well by Sharon and her team.. simply the best

Super nice breakfast this morning. My mum doesn't talk English but Ellie made the effort to understand and always with smile. Good vibes and service needs to be praised more often 😊

Another good Costa, consistent coffee and snacks, perfect after a shop at IKEA

Staff always polite and friendly. We go every Wednesday and I also use the drive thru. Always clean and tidy ❤️

Apart from the confusing drive thru that gets me nearly everytime this is my favourite Costa. Always great service, especially off a lovely lady named Kirsty. Good job! 👍🏼

Great place to grab a quick coffee, or you could sit in and have a relaxing bite to eat, or if you're passing through, you could use the drive-through

Good selection of food excellent coffee service was excellent store was very clean staff friendly and helpful.

Poor customer service. Felt like I didn’t exist.

Really friendly staff great coffee

Reallllllly slow service. Only 2 people in front of me ordering, 4 staff, yet waited 15 minutes for 2 drinks. We sat in and it wasn't busy at all (4pm), but the service was awful. Not even a hint of apology for the delays.

Asked for hot mocha, served warm, replaced it but not much better, it was weak and insipid, no top, took a few sips and left shop without further comment. Had mocha with my wife at Knowle yesterday = 5 stars.

Wonderful staff, really efficient and so polite

Giving this one star because I don't have a option to give none. The service is slow, forgetful and painful to experience. Drinks are not up to par with normal Costa standard. Avoid if possible.

And yet again, im left disappointed... My flat white (take out) is sooo damn hot that the flavour is ruined... Part of your training is to get the temperature right when you steam the milk, yet just lately youre doing them too hot, and so in turn they taste like junk!!.. I'd bring it back, but im stuck in an office and ask our driver to pick one up for me. Im sure you dont know the frustration this makes me feel... I may as well just stick to a Nescafe instant, because what youre making of late is inferior in comparison... Regular customer to your shop, but maybe i just need to give up!!!

Always seem to be some sort of delay last few time with the drive through, not sure what the hold up is because inside the shop seemed pretty empty too.

Visited earlier today with my grandmother. The girl who served us Rhianna/Rhianon, was very patient with us and helped us with our selections dispite it being very busy and appearing to be on her own. Great Service, couldn't fault the coffee, would definitely come again.

Customer service non-existent; the drinks weren’t up to the usual Costa standard, they were more so watered down milk, as opposed to regular lattes. They also did not provide a refund for changing our drinks as oat milk was unavailable. Avoid this Costa!

Great coffee shop lovely staff.

I always use the drive through and the service has always been quick and pleasant

Really friendly staff, but manager standing talking whilst staff running around trying to keep the massive queue down. And whoever designs the layout obviously doesn't work in one. Took 20 mins to get served.

Opens at 5:30am in the week 7:00am on the weekend. Kirsty was super lovely, great service!

Clean store, friendly staff and delicious food and drinks as you would expect from Costa. No designated parking as on a busy highstreet but large accessible store.

On my visit to Costa drive through, the person who was working on the till was trying to do their job. Another colleague was constantly rabbiting in her ear preventing her from doing her job properly, resulting in poor service. From what I could hear, the conversation was not anywhere near related to the task at hand or the job they were there to do. The colleague was loud enough I could hear the conversation in the car, it must have been hard for the the person on the till to block her out and concentrate on what she was doing. It caused the drinks order to be wrong, we were not asked if we wanted our points for the rewards card, they didn't offer us a receipt which would have been a useful thing to have as the order was wrong. I paid for a product and for a service. Neither of those were right, infact significantly hindered by another. Had one of them been done properly I wouldn't be writing this review.

Celine was very helpful today, made our experience a great one thank you 😊

Had the mocha coffee, itwas really nice,decided on a cold sandwich,had the egg mayo.The bread was rock hard,and it was actually up on the same day,not very appetising, Staff were friendly.

Hot chocolate was a bit weak as they used water instead of milk like I've had other years. Plus the car park is a bit of a state. Ended up getting a flat tyre from a screw but there was boxes littering the sides of the car park.

Hot chocolate was the worst I have ever had took it back and the "fresh" one was worse would give minus stars if I could

Went through the drive thru today, most of my order was OK, however when we got home, we were missing a bacon bap. Hadn't time to go back for it so I guess the Costa bin will get it! Also why is there never any decaff coffee.

Had issue with my payment! the ladies serving on the drive-thru was amazing, best customer service in a long time big thumbs up 👍🏻 thank you..

I always love Costa ..very friendly environment

rude at the order post, rude at the window, and the cold brew was terrible. tasted like no caramel and that the cold brew was watered down. cooler was too frothy as well (if that’s even possible). the only good thing is the food :((

Great coffee...great customer service

Excellent staff and good service always btime to make you smile

Fantastic service from Dan! We came in at 9pm as he was putting the barrier across, explained that we would appreciate him if we could just get one coffee and even though he didn’t have too, he still went the extra mile and got one made. So thank you for the amazing service.

Online app is terrible for order and collect misleading to say the least, when going to pick was advised few items were missing either had to choose something else under pressure or request for a refund through the website. When i was just about to eat my salted caramel brownie it was split into two and half the caramel was missing. Sigh!

Organised chaos. Rules for one but not for all. Staff inconsistent.

Amazing customer service from a great team!

Relaxing friendly staff,better than Brum.

Popped in today, staff on door were impolite . Very few customers were wearing masks while waiting. Staff were having a go at customers about social distancing yet brushing past . Worst Costa I have been to and would not recommend. No team work or leadership. Just over bossy staff.

Buena atención y sus productos muy buenos

The nicest place to visit at One Stop Shopping Centre. Immaculately clean, such polite and professional staff.

Great coffee and friendly staff but always found the food is way over priced which doesn't bother me as only ever go for coffee anyway

Great to have Costa open again so I can drink the black gold

Nice and clean and the best coffee

Went 2 weeks ago, they charged me for 3.30 for a large hot chocolate. Went earlier today for a medium hot chocolate and just noticed they’ve charged me 3.95? Feel a little mugged off to be fair..

Amazing coffee. Food available should have more variety of vegetarian and vegan.

I love this cafe chain. Every day when I go to work, I buy a Costa Cafe. Of course, during the breakfast break and at lunchtime too. I highly recommend Costa. There is always very nice and helpful staff. A cafe for the whole family. Everyone knows there is something for everyone there because they have a very large selection of hot and cold drinks and many sweets. Once again, I honestly recommend it to everyone. Thank you Costa 😁 ☕

Cappuccino wasnt very hot, and food a bit over priced. But very clean and tidy, with polite staff.

Just another Costa Coffee franchise with a Drive Thru. Nothing special.

Great coffee onlg wish i had shares 😉

Prijemne posedenie pri dobrej káve.

Friendly staff, who had a fa tastic and helpful service brilliant disabled fasillaties

Preferred original cafe that was there

quick coffee break that suits everybody needs, pockets and time.

Always a great experience driving through. Friendly efficient staff providing rapid service with accurate preparation of your drinks