Costa Coffee in Newtownabbey

Ordered a medium iced caramel latte , a small was set out , usually I would never say anything as I don’t like confrontation but their small is very small and I did pay for a medium, when I said to the worker she didn’t even bother to say sorry or anything there was no customer service she took my cup poured it into a medium cup right infront of me and then just filled the rest of it up with milk. I work in customer service and am aware of hard days etc but that was plain rude and very uncalled for as I was very apologetic when asking if I could get a medium .

I witnessed a great Barista (Thomas) interact so positively and in such a caring way with a young man, clearly with social needs, who was ordering, paying for and waiting to collect the coffees. The staff member’s gentleness and kindness towards this vulnerable customer, who was clearly unsure of the experience, was really touching. So much so, that I asked his name. I hope Thomas serves you the next time you visit - he’s a star ⭐️

I am a regular visitor to Costa . But want to make people aware of an incident that happened with a member of staff on the 29/10/203 . I was waiting for my drinks after paying . Was standing with other people in front of me waiting . I heard a really loud shout from behind the counter . It was the barista asking did I want milk . He was so aggressive his eyes were literally popping in his head . He shouted really loudly again was so intimidating. I had previously said to the cashier when ordering I wanted milk . I was really shocked by how aggressive this employee was to the fact I felt I should call the police . I done nothing to justify his actions . I felt very shaken and was in tears . He continued to be really patronising and said there’s your wee coffee there’s your wee tea . . I asked one of the other employees could I please speak to the manager but there wasn’t one on . This nasty individual then started shouting saying here I will get you the email and you can complain . He followed me and my son down to the seat and threw it at us . I was very shaken . My son and I frequently visit Costa because he is so unwell and no quality of life . Getting out for an hour just helps lift us both . I have never came across this before the staff are usually nice . It was a horrific experience. Also when I got home I realised I was charged twice . So instead of £16 I was charged £32 . Please be aware of this guy if you visit he obviously has issues and to me the behaviour was very irrational , His eyes were so aggressive it was quite scary

Should have Zero stars but minimum is one 😤 This has got to be worst Costa coffee ever the place is FILTHY from carpet,wooden floor,seats need recovered and coffee stains up the walls. The staff has little to zero customer service attributes with wrong people on particular roles .Two years ago another reviewer said it needed facelift obviously nothing been done. This place should be closed, refurbished and new staff that want to be there 😞😞😞

This Costa definitely needs a good clean and atmosphere change. Bathrooms are in bad need of a repair and clean. Tables, chairs and floors dirty. Customer service also needs and improvement.