Costa Coffee in City of London, Westminster

Subject: Chilly Experience at Costa 37 Melcombe St, London NW1 6AG Dear Costa, I am writing to express my concern about the consistently cold temperature inside your [Branch Name] location. While I enjoy visiting your coffee shops, the excessively cold air conditioning has made my recent visits quite uncomfortable. I understand the importance of maintaining a pleasant environment, but the current temperature seems to be significantly lower than what is comfortable for most customers. It would be greatly appreciated if you could consider adjusting the air conditioning settings to a more moderate level. Thank you for your time and attention to this matter. Sincerely, K/h

Amazing, polite wonderful and helping kind staff with their best drinks...

Small and had no toilet. Staff are friendly.

Very nice and polite lady at the till this morning. Pastry was amazing!

Plus points: Good coffee, good snacks and nice to be able to sit outside on a sunny day. Minus points: only serve coffee in takeaway cups even when you're sitting in. No customer toilets - is that even legal?

Good wheelchair access but unsure if there was an accessible toilet and the nearest would be Marylebone station

No toilet facilities for customers

Decent enough, no real cups though, even though the store has seating. Barista put chocolate on my cappuccino even though I said I didn't want it, so pay attention to what they're doing to your drink 😆

the staff is so unprofessional and uncultured, they want to kick out the customers on a rainy day when a person wants to get a hot coffee or tea and they run air conditioners to cold air, I asked them to turn them off or switch to warm but they told me they were sorry and they won't do it because their refrigerators will break, given that it's 10 degrees outside, it was crazy to argue with them, that's why I would never come back here again or recommend it to a friend.

Great coffee, nice and fast service. You can read a book in silence, with nice music in the background. I recommend to everyone.

While I was in London I went every morning for a good coffee and tried their Christmas specials. I recommend them. They are also very friendly and it is a cozy place to have breakfast or spend some time.

Very friendly and quick serve from Ana and Iuliana.

No toilet. Unbelievable. Not practical for a group just arrived by train

Generally they follows the instructions, but today out of surprise, I ordered latte with whole milk, I can see she is using semi skimmed milk in front of me, and when I asked, I ordered whole milk, she lied on your face,"I use whole milk" , I mean I am having my coffee with blue milk every single day from Costa, I know what it tastes like, and I clearly see you are using semi skimmed milk, but still you can lie to customer, so not Costa customer service, don't know her name but she really needs a proper training!

Nice Costa coffee, very conveniently located 1 block from London Marylebone station. Great coffee, as always!

Nice staff, good coffee, relatively spacious, and with the option to sit outside, which was really nice in today's sun

I didn’t get the chance to scan my costa card, and there are no toilets.

Good experience nice and clean. Good coffee.

I should get a VIP card because I have had so many coffees here ;) Great staff. Typical, nice Costa with friendly atmosphere. No toilets may be a surprise and a problem for many but I liked the place a lot.

Great coffee, cakes and staff but NO TOILET!?!?!? We were not the only customers at this visit who were caught short.

Freundlich, schnell und hilfsbereit. Wie immer top Service wir hatten nichts zu meckern. Mama als Kaffeetrinkerin ist dann auf hot chocolate umgestiegen da sie die noch besser fand 😅

Great food, efficient service and comfortable seats.

Was there while waiting for the Harry Potter Bus

Told us they closed in 15 minutes AFTER taking payment, then told us to leave only 5 minutes later so we had to rush our drinks.

costar cafet mycket kostar kafet mycket farfar skämt AHHHHHHHHHHAHAHAAHAHAHhhahhhhhhhhhhhhhhhhhhhahhhhaahhhhhhhhhhhhhhhhhaaaaaaaaaaaahahhhhhhhhaahahhahahah

Amazing. Rachel is so nice & beautiful, she was lovely to me and my daughter. Will definitely be coming back in agaian.

Great place. Only downside is that there are no toilets. It's a shame that I had to give up my table just to use the toilet elsewhere.

Close to Marylebone Station and Baker Street station

No toilet, no sink to wash hands, no wet napkins provided. Hand sanitiser is not a hand wash

Costa is always the best for me

Very small but handily placed meet up for the town hall. There are no toilets available so beware. I thought it was mandatory for restaurants but apparently not. Coffee was normal standard as was service.

Staff are rude and discriminating. Every time I've been here the staff ask most customers, "Eat-in or takeaway?" I've never been asked, I'm always given a to-go cup. I don't know if it's the way I'm dressed or the way I look but I notice this happens specifically at Costa, a lot.

Like any other Costa coffee. Nice similar to others. clean and nothing special

The best cappuccino you can have served by Zine . We are a coffee lover and we keep coming to this branch because the good customer service and a good quality coffee. Thank you

Nice coffee shop close to baker st.

Didn't rate the food as did not have any. Great service.

Im a vegan . So limited options.. Coffee is okiesh.. Friendly staff.

I was walking and just wanted a snack. Went for the ginger biscuits! So good. You could really taste the ginger. Service was pleasant and quick. I stopped literally for 2 minutes. Looks like a small branch. Product range was limited.

Friendliest service ever!!!! Thank you 👏🏻

Skilled staff and a good range of refreshments

The staff are so friendly. Legitimately brighten my morning, each morning. No matter the day they are always so upbeat.

Καλός καφές και ευγενικό προσωπικό

Nice cafe and friendly baristas. My favorite coffee shop in this area.

Lovely customer service, you can sit outside as well

nice service, good coffee, nice vibe

Isabella, Joanna, and Luigi, always have a smile on their face,

Not open at the moment due to COVID-19

Around corner from Baker Street but quiet and clean for a Friday morning.

Would be a five but no option for glass mugs to drink in causing unnecessary waste in paper cups.

Breakfast bap deal makes it good value!

It's Costa - the shops don't really vary; it's pricey okay-ish coffee. If you want good coffee its 3/5, if you want to sit in a Costa its 4/5. The shop is smaller than a regular one, and the seating is irregular with a few high tables and other seating lining the windows. If you want to sit down, I would go to the nearby Pret.

Excellent service but anti expensive

A cosy little cafe in between Baker St and Marylebone stations.

Coffee was cold , uncomfortable chairs

Petite pause rapide début décembre 2019. Boisson chaude très correct. Personnel agréable vu qu'il son que 2 à tout gérer !

Always a pleasure to have a breakfast at Costa Coffee!!

No toilet, not recommended at all.

No proper cups for drinking in. What a waste of cardboard. Shame on you Costa.

Nagyon kedves pincérlányok. Hangulatos kávézó.

Llegó a esta Costa antes de partir de la estación de Marylebone. Nos cobraron 14 por dos ofertas de comida a pesar de ser después de las 11 am para la oferta de comida (5 cada uno). Entonces notamos que la unidad de aire acondicionado tenía fugas. Fui al mostrador para notificar al personal sobre esto, y me miraba sin decir una palabra. Regresé a mi asiento y vi que el empleado que le dije miraba la unidad de aire acondicionado y se alejaba sin volver a hacer nada. Otro empleado se puso de pie y reabasteció los sándwiches de espaldas al aire acondicionado, casi fingiendo que no lo había visto, antes de finalmente ajustar las aletas de la unidad (todavía estaba goteando a pesar de esto). La comida era buena, pero el personal parece un poco vago y no está listo para resolver un problema, y mucho menos decir una palabra después de notificárselo.

Filter coffee was nice but no toilet

The best place to get daily the coffee,nice staff ,very frendly ,polite,welcoming They are very quick and not waiting 20mn for a coffee like in some other place which i have been. And very clean place to stay if u wanna stay there For me i think the are the best . Thank you 😘💋

Nice spot to stop and have a coffee

Bueno, fue encantador sentarse allí disfrutando de un buen pastel y café mirando hacia la plaza. Estaba de espaldas a la tienda, así que me sorprendió mucho cuando me di la vuelta con la intención de ir al baño. La cola estaba afuera de la puerta y casi nadie se sentaba adentro. Pronto me dediqué a lo que ocurre, serán los guías turísticos que están afuera en el camino, aconsejando a los turistas dónde encontrar un baño. Ninguno de ellos estaba parado allí con un café, no puedo culparlos, pero es molesto para los clientes, pero al menos ahora sabes a dónde ir con urgencia.

A much needed newly decorated premises, a vast improvement.... Warm an welcoming now!!

Całkiem miłe miejsce. Tuż obok przystanków autobusowych przy Baker Street odjeżdzających na lotniska Luton i Stansted. Odjąłem punkty za brak toalety.

Great place to escape the office and have a quick coffee. Great staff, super helpful and friendly

Obviamente, una Costa es una Costa y esta era tan buena como cualquier otra, pero lo que realmente nos gustó fue la pequeña área exterior donde podíamos sentarnos 'afuera' a pesar de que hay un techo en el edificio. Fue muy agradable y realmente nos gustó aquí, además el pastel siempre es bueno.

Very noisy. Got my coffee in a to go cup for no reason. Nice views.

As always, the best coffee on town

Great place to pick up a coffee.

Hay's畫廊內的連鎖咖啡店。花了4.95英鎊，享用了指定自選午市套餐：冷/熱飲料+三明治+水果。選擇了健怡可樂+火腿芝士硬包+薯片(因水果已賣完)，化算和味道不過不失的平宜午市套餐。

Good cafe, decent food and drinks offering, but lacks restroom and chairs were rather uncomfortable.

Nice small branch, lovely staff. Just to let people know, this branch doesn't have public restrooms.

Wonderful egg muffin (big fan of mushrooms) and salted caramel latte, nice view outside. Love this Costa ;)

Popped in after the cup final, okay for a place to go for a quiet drink and a snack.

It's just a coffee shop ,what do you expect from me to say

Great coffee, just can be abit expensive if you want to sit in

Standard Costa. Good coffee for a chain. Can be difficult to get a seat since it is usually very busy. Also noisy so not a good place for laptop work better to go to one of the small independent cafes in the area if you want to eat.g. have a business meeting or get some work done.

I had a pleasent experience here . Their is a large selection of beverages and very nice sandwiches. The staff are cheerful and they helped me with my tray, bringing me my food. I will revisit.

Bel posto.... Il caffè espresso non si può bere per un italiano è orribile ma in compenso il cappuccino è da urlo e da litro. La selezione per colazione è molto vasta e di buona qualità

Nothing special. The coffee was basically water!

Milky coffee.. can't test the coffee

A nice place to wait for my coach.

Droga kawa ale bardzo dobrze podana

Quick and easy. Flat whites are pretty decent too! Friendly staff!

Very good costa store in an excellent location

Onde se pode beber um bom café.

Whoever might say that the superlative service of this little shop's staff is not up to expectations has clearly not sat in front of a mirror for an intense self analysis. I proved, by crowning myself as the average customer, that if you truly understand the essence of your desire it is possible to come up with a way of expressing and describing the nature of what you really want. If you address this specific description in the form of a request to one of the members of the staff (I found out that the English language is the best way to communicate in this environment), you will end up receiving the exact essence of your first desire. I wanted a medium cappuccino and a medium cappuccino is exactly what I got. Do not blame the staff if you don't get what you want. It is all up to you. Any critic should be directed to your personal insecurities and your complete ignorance toward your personal taste. Also great playlist.

The cashier and the barista had a row the whole time when making my drink; the barista didn't hesitate to project her angle onto me by almost throwing the drink on the serving station. What a fun morning with this duo.

Very nice services and kind waiters😊

One of my favourite coffee shops in the area, with wonderful and kind staff and beautiful view towards the sunset. Today, I had the pleasure to be served by Joanna, one of Costa's employees who was very friendly and quick with my order.

Busy little Costa branch but a bit too cramped at times. Could do with more space and a customer toilet

Typical city branch of Costa serving usual Costa stuff. The staff of these London branches seem a bit more harassed than the ones I us usually visit in suburbs. But still ok.

Good place for drinks and snacks

Great place for a meeting, in-between Marylebone and Baker St.

Nice location, coffee is fine as usual in COSTA, a bit noisy , and no toilet for customers :(

Good clean busy Costa Coffee shop.

Always a pleasure to drink such a good coffee. ☕ Parola d'Italiana!

Typical Costa if it wasn't for the Chiara either high stools or baby stools