Costa in Belfast

I always get my regular large chai latte, but I don't know what I got it was the worst drinks I've ever had from anywhere!! And the food was cold never again!!!

Tried to use a £5 gift card in Antrim but apparently a UK Costa gift card is unacceptable as this is Costa Ireland??? I was told that I couldn’t use my voucher!

Chocolate caliente frío, mesas de tierra porque el personal está teniendo una reunión. Las tazas se apilan a nuestro alrededor. No está bien.

jet lag y necesitando café, Costa dio en el clavo después de una caminata rápida. No tengo quejas, solo buen café

Estaba de tan mal humor cuando llegué a Costa Wellington, pero un barista llamado Hannah me saludó. Ella era muy amigable y en realidad convirtió mi mal humor en un buen humor. Fue muy fácil hablar con Hannah mientras hacía mi chocolate caliente. ¡Y debo decir que fue uno de los chocolates más sabrosos que he probado en mi vida! No puedo esperar para volver y obtener más bombones calientes, incluso podría preguntar si Hannah puede hacerlo de nuevo por mí. Muy contento con el servicio al cliente y cómo sabía mi chocolate caliente. Definitivamente recomendaré a mis amigos aquí:)!

We had a short break from shopping. The place was quiet, although it was crowded, so we could relax. The coffee and tea was good. The staff was polite and helpful.

I met here with some Irish friends this morning and had a very pleasant experience. The mocha coffee comes highly recommended and with some cream it's almost a liquid party cake.

Can't believe they were happy to give us hot water in a pot... But not if we were going to drink it! Against company policy aapparebtly. Shocking generally, but this was unbelievable! This was Belfast City Airport

Visit the boucher rd location in belfast about once a fortnight. The staff are really nice and try hard to do a good job, with a smile, which is quite rare. The food, the cakes and the coffee are all a standard above the other chains in my opinion. Store very well kept. It's always a pleasant experience

位於市中心維多利亞廣場內的連鎖咖啡廳，座 位多、環境廣闊。點選的熱拿鐵和卡布諾奇咖啡味偏淡，牛奶放太多。

Situated on the first floor of the Victoria Square Shopping Mall, the facility suffers from a lack of interested staff. With just two persons serving, another on break and a fourth staff member clearing and preparing, queues stretched to 14 customers at times, giving a waiting time of 10 minutes. No apology from staff for the wait and no smiles; just automatons doing their job. With an absence of any customer service, nearby facilities offer a welcome alternative for drinks and snacks.

I called into my local Costa Coffee store in ballymena today as I had received a voucher for a free drink. As a regular here who enjoys their coffee I looked forward to this. However when I presented the voucher I was told that this was for Costa UK and not Costa Ireland...! N. Ireland is in the UK I said only to be told it's not my fault! Unbelievable! So it seems Costa needs a geography lesson. In any event untill such time as they recognise N. Ireland as part of the UK I have destroyed my loyalty card as I will no longer drink at any of their stores.

Visiting Belfast and was informed my costa card was a UK card not Irish, now as far as I know Belfast is in the UK.

Cheap coffee and a great service from abby. Much better then the starbucks a few meters down the road!

Good to find consistency in the service and taste of Costa Chocolate - felt very relaxed in the coffee shop with polite and helpful staff.

Not too busy when we visited. We didn’t have any issues with either the food or drinks and we had s pleasant visit.

On Sat 21st April I met my son for coffee in this place.

Medium prices. Quiet a busy coffee shop. Ok staff. The coffee and tea had a weird taste. The cups and spoons felt sticky. Toilets were disgusting. I would not recommend.

This costa does a great soya latte, and it’s great that they have options for people who don’t consume dairy

tem um bom chocolate quente o qual pode ser acompanhado por boa pastelaria ou pequenos pães. Aconselho um lanche ajantarado.

Called on xmas eve and ordered two drinks but girl at till was too busy chatting to ge workmates to hear. Drinks were burnt and really bad. Latte was thrown onto tray half of it spilling and hot chocolate was like dirty water really disapointed.

I want to try all other cafes but 1 thing I got habits is to comeback to Costa best Italian coffee... excellent

Stopped in for a quick lunch while in the mall. Super friendly staff. Greeted us with a huge smile. Coffee and a sandwich did the trick.

Fuimos a por un café y inmediatamente noté que 2 miembros del personal tenían pelo largo muy cuidado no estaba lejos de las bebidas. Como resultado, haciendo perder parte de nuestro deseo de una taza de café. Además, decidimos coger un bollo que ya empaquetados para ser tostado, pero para nuestra decepción no me molestaron para hacerlo hasta que le pedimos que directamente y alegaron que ellos no tostadas pero Costa fueron los que recomendaron a tostar café. Por otra parte, cuando el tostado magdalena llegó finalmente a nuestra mesa el personal literalmente chocaron a la mesa. Francamente, esta tienda no está a la altura de las normas comparado con otras tiendas café Costa como el de Holywood final donde el personal es muy amable y dispuesto a ayudar. No recomendaría esta tienda de café en el centro de la ciudad intenta Caffe Nero a la vuelta de la esquina de aquí usted puede tener una mejor experiencia. . .

Shopping trip with my wife. Called into costa for a quick lunh. Quite busy but good service, sandwich x 2 coffee . Sat at the window and people watched, Reasonable cost though limited in terms of food. Will be back

After a sleepless night in Ten Square a flat white from Costa in Victoria square hit the spot. The staff were welcoming and made a perfect flat white and latte.

Mucho mejor lugar que Starbuck's café para tener un bien servido. Prueba las tartas y galletas con chocolate belga original! !

No puedo dar lejos de café. Pero cuando voy por café es en su mayoría de la costa. . Uno de mis favoritos de zanahoria pasteles sirve en Costa. . . Me encanta. . .

Visitado recientemente muy limpio, rápido y eficiente servicio, sándwiches calientes entregado rápidamente y café caliente! Muy limpio y espacioso un agradable ambiente para tomar un relajante café.

We visited Costa in Victoria Square for the first time this week. The employees were very friendly and the coffee/tea was amazing. My mom kept saying this is the best coffee she's ever had.

Visited on Friday night (7th April) for a quick coffee after dinner. The Barista came over to me without prompt and replaced my drink as she wasn't satisfied with it. Excellent service.

So many Costa coffee shops, but this one stands out because of the service. Pleasant, friendly yet efficient service, and really good coffee. The perfect combination.

Came here with my mum and sister for brunch, and we had a very pleasant experience. The staff were friendly and helpful. The food was tasty and good value.

Arrived during a busy period. The staff coped exceptionally well. Very functional café serving the usual fare, coffee very good.

My husband and I entered an extremely busy shop . Well it's boxing day after all. I waited so long but got served by a girl very colourful hair she was very pleasant. The variety of vegiterain sandwich was down to cheese not much there i ened up with a muffin which was beautiful fresh. While paying for my drink the guy with white hair very slowly put his finger to and around his nose the tip of his finger went in. Then instead of using a hankie wipes his nose!! The girl putting plate on tray wiped hers with her hand then pushed another tray onto mine and spills the milk over my tray.So gets a new tray and plates lifts my muffin wipes the bottom of it with her hand and place it back on my plate !!A lot of tables did need cleared I felt bad for the 1 guy having to do it all on his own.Will I come back for a visit not too sure after that

Called in here for a quick stop hot chocolate-no chocolate flake or marshmallows.I asked if they could not give us a small cookie/gingerbread man or small shortbread hence the missing items. No ,but I could purchase a packet of Xmas shortbread bits-No Thanks! Eventually admitted we could have some mini Xmas marshmallows which looked good but didn't melt. I thought considering the price this has to be the Grinch of my Christmas day out!! Costa ,you need to buck up the ideas as so many to choose about the area.

We went here to put a bit of time in. They did not have green tea which was disappointing. The tea wasn't very hot either. Pretty disappointed

Great place and options to have breakfast! Spacious, clean, good ambiance, good service and products!

Visited this Costa to relax with a nice hot chocolate. While I got a hot chocolate, it wasn't very good due to a lack of cream. The staff aren't very interested in their work as the girl making the hot drinks had to be prompted by another staff member five times to make it. Not Impressed.

Fuimos en pareja por la tarde sobre las 6. El personal comiendo tras el mostrador. Un latte y un solo doble. Las fotos hablan por sí solas de la elaboración. El late es un vaso de leche con un café mal hecho (5-6) segundos tirado literalmente encima. El café solo doble... Una carga, en taza grande y más largo simplemente... Taza sucia, con restos de todo el café quemado que tenía el porta...La persona que hizo estos cafés lleva un uniforme que dice "Barista "; deberían en Costa cuidar estos de detalles y mantener unos standars de calidad y elaboración.Del estado de la cafetera, jarras, molinillos y paños mejor prefiero no opinar por vergüenza ajena.

Have been using this particular coffee dock for some period of time - generally quite good for a coffee and snack - but have complained in the past about general tidiness and the tardiness in clearing tables. Experiences since have shown a marked improvement in this area. So it was interesting to see what improvements have been made with the recent refurbishment project. Initial impressions very favourable - subtle changes to decor and chairs/settees re-vamped adding to a very relaxed atmosphere. Coffee still good.On a more general note about Costa coffee shops,I am not sure if they are franchises or one group- but there is quite a variance in the individual cafes. Victoria Square is very acceptable, as previously stated, Lisburn Road (opposite M&S) has an unique Chelsea feel butttt!!!! Lisburn Bow Street needs to be rubbed out and start all over again - untidy, dirty tables, staff issues etc.

Just had a flat white after sending first one back. Worst flat white ever. Will not be back. Costa in Boucher Road opposite Homebase.

Have been eating here since it first opened but only now doing a review. Called today for a lunchtime visit with my wife. Both had toasted sandwiches which were very tasty. Coffee as ever was excellent as was the caramel crisp for afters.

During my time vacationing in Belfast, one thing I really missed was good coffee. Something called "Americano" is sold as coffee. However, once I found Costa my withdrawal symptoms disappeared!

Treated myself to a grand decaf Americano and a mozzarella, tomato and basil panini Just a typical Cafe Costa busy and buzzin

A pleasant modern Coffee shop in the centre of town, great service, you are not rushed into leaving your table giving you time to enjoy your Coffee and snack in peace.

After staying in the queue for about 15 minutes in a Sunday afternoon I've been told with no respect whatsoever that their cream had finished and when I wanted to change my order into something else I've been told on a very rude and ugly tone that the chocolate sauce had finished too so...most of the people in the queue had to order tea or plain coffee! No manners!! No social skills!!! No respect and no stock, keeping in mind it was only 2 o'clock in the afternoon! I'll never come here again and would tell all my friends about this awful experience!!!!

We have been using this Costa Branch since it opened and always found the staff to be exceptionally efficient, friendly and of course they served a Super Cappuccino.Over the past few weeks we have noticed a Terrible Decline in the Service and Quality of the Cappuccinos, in fact on Thursday my Husband received a Cappuccino with No Coffee in it, just Hot Milk and mine had to be Returned also.Today 4th June 2016 was an "Utter Disaster" as the staff were "Running Around Like Headless Chickens" and the Manager was Nowhere to Be Seen. One of the Female Barista Maestros tried to make a Frothy Cappuccino Three Times Without Success, so in the end we left and certainly will Not Be Returning. As a matter of interest we were not the only ones complaining as quite a few in the queue were having problems with their orders.This is very sad to see as we normally use Costa at Victoria Square approx. 3/4 times per week - Café Nero here we come.

Been in here 3 times in the last few months and each time I'm made to feel like a burden. Staff are always rushing about without making eye contact and the tone in their voices says it all really. For example on one occasion I paid with a note and the guy was so determined to get to take the next order he closed the till and walked away without giving me my change. I asked another member of staff and when the guy was called back he looked at me as if I was trying to con him, gave me my change without saying anything and walked away again.When it's not a one off occupance you've got a problem,

This applies to the Boucher road branch. Imagine annoyance when discovered no toilet paper. I complained to a member of staff who commented that "Can't expect all the time". Further when I asked to speak to a manager the staff member laughed and said you can't be serious. At least manager was gracious. But really basic huger is a requirement not a luxury. Please do better.

Nice enviroment, friendly for all ages. Tasty coffees, delicious desserts, tray bakes and treats but it is a bit expensive.

Ordered a cappuccino and it came in a soup bowl. Service was ok, quite busy. The coffees are quite good as well as the sweets

There are times in the day after a night on the black stuff when you just need caffeine. Costa hit the spot, fast efficient service in a clean environment. They do what they say on the label.

It is in the ground floor of Victoria Square, just opposite Hollister and Superdry. Great place to people watch. Variety of seating. Service, food etc all excellent

Sfeer is gemoedelijk, wat studenten, maar ook veel oudere lokale gasten. Denk dat het een soort van Bagel en beans type koffiebar is, gezien het publiek en personeel.

Lovely coffee shop placed in the heart of belfast, in a beautiful shopping mall Victoria square. Food was lovely in here & teas + hot chocolates are good stuff!

We visited this cafe in the Victoria Square shopping complex and you get what it says on the packet with Costa. We had a panini and toasted sandwich, a muffin and a gluten free brownie. The coffee and tea were as expected.Always worth a visit.

As I was queuing for coffee on Tuesday, 4th August I noticed some small flies on the little cakes. When I quietly mentioned this to the barista she said she knew, that they were having trouble with flies and did I want one from the back!No, I didn't.What else can I say?

De todas as coffee shops que já fui o Costa é a que na minha opinião tem o melhor café. Pena é que neste estabelecimento não estavam a servir os pedidos em chávenas, apenas nos copos de plástico.

I frequent Costa coffee a lot. It is by far the best coffee. I love the chocolate bites which are similar to bounty bars. For breakfast, the crossisant filled with ham and cheese is really nice. Costa do a bonus card which earns you points each time you buy coffee. The points can then be used the next time you visit and can be used to pay for your purchase.

Visited Costa for a caramel latte and as usual was not dissapointed nice friendly welcoming staff and clean and tidy cafe bar area.

After a busy shopping trip with my husband it was definitely time to take the weight of my feet and grab a coffee. We decided on costa, well after standing 10 mins in the que I got served by a very pleasant young guy. It did seem to take so long after that to get my drinks, the girl making the tropical cooler seemed peved that she had to do yet another one was said.I got my coffee in a paper cup even though I had said I was sitting in ( could have went to Starbucks for that) it really didn't taste the same. We did have a lemon muffin I have to say was beautiful, tasty and very moreish. I feel with costa the prices are rather expensive, maybe the hint is in the name, gunna costa bit more in here !! Who knowsin all yes I will be back and definitely recommend it to people but please put my coffee in a proper cup :)

Decided to try here for lunch instead of starbucks and we were greatly impressed. Had a mexican chicken panini for lunch and a caramel square for lunch which were reasonably priced and to my surprise very tasty! will def. be back

Met a friend at Costa Castlecourt. Got served very quickly. Both our Lattes were hot and tasty and reasonably priced. So two very happy customers. Keep it up!!

Had a cappuccino along with a bacon and brie panini for breakfast yesterday morning and I must say it was just what the doctor ordered after a long car journey. Service was very quick, staff were very helpful and prices fairly reasonable for an airport, I was quite impressed.

Arrived at 1745 and was served promptly. Sitting at the doors was a poor choice as the sensors picked up every movement outside the coffee shop resulting in the constant opening and closing of the doors. 3rd friend arrived at 1815. Leila, staff member was busy mopping & dragging furniture from the time we entered. After a while Leila was now checking the sandwich stock for what I can assume was the removal of best before date items off the shelf by placing in a brown paper bag. I am glad we didn't purchase any of this 30 mins earlier.The toilets were closed due to a leak with no alternative. My Italian friend is unfamiliar with Victoria Square. I am, so we decided to leave for her to use other facilities. My other friend went up to the counter and asked for a customer comment form to be told that there was none. I took a picture (as I always do to tweet when out). Leila approach me to ask, why are you taking a picture? and asked what the problem was? My friend explained about the persistent dragging of furniture for the duration of our visit and the lack of toilet facilities...Her response: it was a deep clean 'I am sure you have deep cleaned after Christmas' and if we had asked her to stop, she would have, She clicked her fingers as she was saying this!The toilets were closed because it was leaking into another store below. When I suggested that a notice would have been useful to customers on entry - her response: 'so you wouldn't have got coffee if you couldn't have a wee wee' (totally inappropriate)I explained that firstly from a customer view we should not have had to ask for the dragging to stop as this should have been something staff should consider when customers are still present and thanked her (Leila) for coming to talk to us.Her response: I look forward to hearing about your visit... IMy friends and I shall not set foot into Costa Coffee in Victoria Square ever again and we will tell all our friends.

Can't fault the comfortable seating and spacious establishment.I get the impression with only 30minutes wifi on freetime that costa want customers to have a rush hour.It only encourages costa punters to go into another coffee shop which offers continuous free WiFi.A fault at Costa Victoria Square is that customers shiver with the cold draft the sliding doors let in when the public outside walk past the entrance door.I've heard folk sitting close to door being so cold they go somewhere else that s warmer.costa has its good points,but it's definitely average.

It took ten minutes to be served in a small queue even though there was 5 staff behind servery. If staff would carryon less with each other and concentrate on customers orders. Some staff training definitely required.

Visited Costa at Victoria Square just about a week after it opened and as expected, it was packed! A queue had formed, (with about 10 people in front of us), but after waiting 30 minutes, (yes, 30 minutes!), we eventually got coffee and a table near the door. The coffee was ok, (not worth the 30 min wait), but the problem was the main set of doors were automatic. This meant every time someone walked past outside, the doors opened and, as you would imagine, this resulted in us freezing in the draught. Anyway, we put it down to teething problems and decided not to write it off at that stage.So, on Saturday past, after a hectic afternoon Christmas shopping, we decided to venture back at around 5pm for a hot, relaxing coffee, (or so we thought). The queue didn't look too bad, (around 8 people), so I joined it and decided to order the gingerbread cream lattes (we needed 2 of those for my mum and myself, and an orange hot chocolate for my 13 year old daughter). Once again however the queue moved really slowly, (there were 2 guys making the hot drinks, 1 on the till, also serving cakes, 1 doing hot food and 1 girl clearing tables - definitely not enough for a busy coffee shop on a Saturday afternoon, never mind the day after Black Friday!) The staff were doing their best, but it just wasn't going to happen! Eventually it was my turn. I ordered and paid for the drinks and then waited. The guys were completely frazzled and handed me an ok looking orange hot chocolate and 2 gingerbread lattes WITHOUT the cream, ginger sprinkles or mini gingerbread men! They had even forgotten to put the ginger syrup in one of them! When asked, they told me they had run out of everything, but didn't offer any alternative, or a partial refund. What I had paid £3.30 for, was actually no more than a normal latte, costing £2.20. It really wasn't so much about the rip off price, but the fact no one had taken the time to tell customers they had run out of things and allow them to choose an alternative. I was not impressed, but couldn't even complain because the staff were so rushed off their feet there was no one to complain to!So come on Costa, get your act together - Employ more staff and make sure you've ordered enough supplies, especially during the busiest time of the year! I'll not be back to find out, but at least don't let other customers have to put up with such dire service.

When you are outside Italy and you really need an Espresso or something similar you can go to Costa, do not expect a coffee like in your favourite bar in the south of Italy and do not expect to pay 80 cents... just enjoy your Espresso or some creative variation. Gluten Free cakes available.

I called into Costa - Victoria Square for breakfast the other week. The café was very spacious & clean with only a few customers sitting-in but lots taking away. Good range of sandwiches/paninis on offer. The staff were friendly & brought my cheese & tomato toastie over when it was heated – which tasted really good. I have to say that Costa's Strawberry & Lime Cooler is delicious & I highly recommend it – the lime gives a real zing to the drink!My only problem with this Costa is the automatic doors! They are quite sensitive & open up whenever a shopper is browsing passed (they don't need to be walking that close to the doors either). As there is a large amount of shoppers walking through Victoria Square you can imagine how many times the doors open. I was tortured with the sound not to mention the draughts! I would advise if sitting-in that you choose a seat at the far left side of the café unless it is a very warm day & you need some air!

I am a regular user of Costa coffee,not for the coffee but for the buns. Went to Costa in the Abbey center today and found the whole experience a sham. Wanted a green tea but no they had no green tea ,despite having a full stock room green tea was not in there. Then they didn't have the chocolate tea cakes that i love. Three male staff on and none of them knew the words PLEASE or THANK YOU. The tables and chairs where dirty and the floor looked like it hadn't seen a hoover in quiet sometime. When they where bringing heated food out to people they had no clue where to find the people as they didn't bother giving any off the customers a number. So staff walking around aimlessly with hot food until it was cold.

Walked in for a quick coffee and the atmosphere was great, fab service and amazing coffee! I don't think the prices are too bad as I don't mind paying a bit more for the brill experience and quick service!

Love Costa coffee, the little cakes and buns are great as are the sandwiches.I prefer the taste of Costas coffee to that of most other chain cafes, Costa maintain a high standard of quality and the Belfast Victoria Sq cafe is equally good.

Always a great atmosphere and good drinks. All of the sweet foods I have tried are lovely and the specialality drinks, such as Fruit Coolers, are delicious! Well worth a visit wherever you are. We are never disappointed!

Had lunch here yesterday. Costa has moved downstairs near Carphone warehouse. Lovely shop with friendliest staff ever. Beautiful cappuccino. Probably best ever tasted. Cannot recommend this coffee shop enough. Service is best I've had in Belfast but what stands out is how kind every member of staff is.

Great fast service plenty of seating available. Good selection of food. Tried one of the carrot cakes it was delicious very filling so shared it. Great location

visited this shop Friday nite at 8pm, we were aware that the shop closed at 9pm.The staff were cleaning the shop and most of the seated area was already closed only leaving a couple of tables free - not a relaxing comfortable experience!!!I appreciate the staff wanted to get finished up - but 1 hr before closing!

It has moved to a lower level, the café is bigger and I think it is a lovely location. The food is lovely. The coffee is brilliant and the service can be slow at times, but it's worth the wait. Lovely for a relaxing chat and a cup of coffee. Craving right now!!

Called into Costa to grab a quick sandwich and coffee before an appointment. Some of the staff were very friendly. The shop wasn't overly busy but I had difficulty in finding a clean table. I had to clean the table myself and wipe with a napkin before sitting down. Another lady beside me said she had to do the same thing. Not sure I would return to this particular branch again.

I love Costa for several reasons. Firstly their coffee is delicious. It is my little treat to take my daughter there, sit down with a caramel latte and a sweet bun and relax for a while watching the world go by. As a breastfeeding mum, the staff are always very accommodating and make me feel very comfortable on their premises. I also once left a purse behind with a large sum of money inside and the staff were very honest and kept it safe for me. The prices aren't too bad, the food is high quality (I recommend the low-fat chicken flat bread...yum!) and their loyalty card means free coffees every so often. Always had a lovely experience here.

Was passing through Belfast City Airport today (5/4/14) when I noticed the Costa in the front atrium. Knowing that the coffee is hard to beat I decided to call in. What can I say?! The experience from start to finish was excellent! I was greeted with a smile by a young girl and my order was taken quickly. The quality of the flat white that the barista made was second to none. He gave me my drink, asked if I needed anything else and smiled throughout. The manager seems to have a great group of staff here. I would recommend it to anyone!

Great coffee, reasonable prices and comfortable venue, and right where you can see the person picking you up, who needs more?

We ate at Costa in the Jurys Inn where we were staying. The Irish stew was a very small portion, not particularly nice and a very hefty £8+. I chose the chicken curry and rice at £9. 95 again a tiny portion in an oversized wide rimmed dish. It lacked in taste and the chicken curry was bulked out with potatoes! I won't be eating there again. There is an excellent upstairs bistro opposite which serves tastier food at a better price, better sized portion and in a better ambience. One to avoid!

Popped in for a quick toastie and a cup of tea at your Victoria Square.Greeted by a friendly barista with blonde hair; about the highlight of my visit. Toastie was ok, ham verging on the rubbery but served piping hot at an advantage.The interior was very cold and I felt I couldn't relax. Definitely needed the temperature turning up on the thermostat considering what a cold day it was.The staff are very chatty and very immature I've found on my visit. The female barista left momentarily to go outside and was followed by another male barista who muttered several lovely expletives underneath is breath. I wasn't very impressed by this.

Food and service is fantastic. Can be pricey but definitely worth it. Go here all the time when in Belfast. My recent visit for a graduation meal, the staff put tables together for us to have our meal which was nice.

I like coffee at GBP2.50 and good service-Costa Belfast delivers even when busy at Christmas. Well done all at Costa-much better than Frankie & Bennies (see other review!).

Standard cup of Costa coffee but the place was filthy. Dirty plates and cups on the tables. Not a smile to be had from any member of staff...clearly not enjoying their jobs!Coffee hit the spot though, can't really go wrong with Costa coffee in that respect.

Always call into Costa when we visit Vic Square and never fail to be impressed by the staff. Always really efficient and wonderfully pleasant. We were visiting Belfast for weekend and called in Sat & Sun both times serves by a lovely girl named Karen. I noticed how good she was on the Saturday and decided to look at her name tag on Sunday so we could send a comment. She definitely made a really good impression and Costa should be very proud of how well they train their staff.

I am a big coffee drinker. I used to always go to Starbucks, but in order to get a great tasting coffee & not just watery froth you have to ask for extra shots.Now I only go to Costa Coffee, no shots required for a great tasting coffee, serviced by friendly, helpfull people.

Love their coffee no matter where i go!! The staff are always friendly & their food is delish for a quick snack..

Decided to go for a quick cup of coffee and a snack. The place, inside and out was filthy. The tables, most were covered I used cups and plates and food. Our table was dirty and sticky, and the seats were the same. We watched one other lady walk around for ages trying to find a clean table, and there were only about 6 people in the whole restaurant.The staff were very slowly(only 2 to be seen in the whole shop), and seemed distracted. It was a total disgrace...in the end I didn't actually eat anything...couldn't wait to, leave...NOT a good image for Victoria Square or Belfast.

Great Coffee here; I use this place to meet up with friends and have a chinwag; for a quick burst of energy or when I'm in town by myself and need a good Lunch. Great service and not too pricy (unlike some coffee chains)

Decided to have a Chicken and Bacon Club heated sandwich today. After a few bites a realised something was not what it should be. I opened the sandwich to see, yes, some small slices of chicken, but also a reddish/pinkish paste type fine mince...with hard bits which I realise now was probably bacon grizzle.The taste and texture was disgusting. Certainly not value for money. Will never get it again. And will think twice about going to Costa again.

Costa - Belfast City Airport. As expected, good coffee. But, not as expected, terrible service – slow, wrong orders given to customers and, tables left piled with dirty cups and dishes. Not a lot of seats, and many taken up with folk “working” or even holding meetings. Extra seats available up a rather tight stairway which is not good for older or even mildly incapacitated customers, attempting to carry cups of hot liquid. My advice – bypass this COSTA and use the larger, more user friendly café’s through security airside

Costa is another chain, but it is a good alternative to Insomnia and Starbucks. Its coffee is a little bitter for me, but there is a decent selection of snacks. Not cheap but handy place to go for a snack and a coffee.

I recently went into a Costa purely because it was the only coffee shop around as I usually use independent coffee shops. Situated on the Boucher Road in Belfast, it's perfectly located for shoppers as there is no competition within walking distance, so I had no choice. It was a Sunday morning and since they open earlier than the retailers, I was left with little option but to go in. I didn't regret it though as I was pleasantly surprised by how friendly the staff were and there were none of the pretentious customers and staff I've witnessed on previous occasions in various coffee houses. I must just mention the lemon drizzle cake, it was amazing! I might just go back, simply to have another slice! Well done Costa, and your staff.

Visited a very busy Costa Abbeycentre three times over Christmas. Despite being so busy the staff where extremely pleasant and more than willing to help. My older daughter asked for something not on the menu and they where more than willing to oblige.

I'm a costa regular so went there on my trip to Belfast. It was as good as any other costa apart from the fact that not only did they not take my loyalty card, there was no sign about this on the window or in any kind of obvious way elsewhere. I know this is maybe a picky point, but I wasn't happy about it.

Having come from an Italian background I can tell you that good coffee is hard to find in Belfast. My drink of choice is caffe doppio macchiato. Believe me, getting a place that actually knows how to make it is not easy. Just because they say they sell it does not by any means mean they know how to make it. I have found that even for a chain, Costa Coffee are the best place in Belfast for a macchiato and that is what I set my standard by.