Costa in Dudley

Slow and unprofessional staff as compared to inside Costa

Great coffee, ample seating and parking.

New costa lower mall next to Primark. Their opening day! 😄 Excellent service and such lovely staff. Manager on duty was amazing and came and said hello too. I couldn't believe how helpful and friendly they all were. Coffee was perfect. See pics. Left feeling like I was a preferential customer and it's only a coffee shop. Thank you

A bright and clean shop with very good staff, makes for a good atmosphere in which to enjoy your coffee.

Lovely staff serving, friendly but professional

My mother and I went in and ordered the pre 11 AM breakfast deal, flat white and croissant. They offered the Almond Croissant as a substitute to the regular croissant as they had ran out, failing to mention that this wasn’t part of the breakfast deal. When we checked the bill we questioned it at the till and they said they didn’t know and it wasn’t their problem. To make matters worse, the croissant was dry and replaced with a further stale one. Very disappointing experience, staff were rude and unapologetic.

Drinks and food were absolutely fine. The service was so so slow 🐌 it was ridiculous. Wednesday mid morning and two staff working. One server taking orders, using the oven and till. Other server drinks. Tables not cleared or wiped. Only visit this branch if desperate.

I’ve been having breakfast and a coffee here every Thursday for near enough the last 2 years, staff are always super friendly and helpful, food tastes lovely and coffee is always delicious

Cool and pleasent place....no crowd just u can hand out there with ur loved one

Overall it's just a caffe. Clean and spacious. Service seems to be a bit slow

Comfortable seats, nice coffee and lovely muffins!

Great coffee, lots of care and time given to produce a quality drink. Service friendly and efficient. Tables were clean and tidy. Very good experience.

Very helpful staff also pleasant staff

Lift out of order for the second week visiting. Disappointed no disability access. Normally love this Costa and visit regularly.

Ordered hot chocolate it was cold asked for the server to make again still cold . Tables full dirty cups ,plates . Staff miserable

Had one of the Christmas special hot chocolates. Service was quick, really friendly staff especially Anna, made us feel very welcome and comfortable, would definitely come again.

Lovely staff members, especially one of the trainees Paige. She made me and my partner feel very welcome and just seems like a lovely girl.

Service was absolutely disgusting. Anna needs a food safety course. Constantly touching her mouth and hair - flicking it around where there is uncovered sandwiches waiting to be plated. Nobody has a clue what they are doing. Massive queue for no reason. Just seems the Batista's are shouting alot and not actually grasping what's going on. Multiple - over 10 tables dirty and not being cleaned between collecting the dirty trays. I would recommend going to another Costa or Starbucks down the road. Let's next down!

Warm drinks one staff on counter sticky tables just upgraded those prob would be a 5

Bank holiday Monday 28th August and this Costa coffee has been open since 6.30am shop empty , people don't realise it's open so I had the shop to myself. Very friendly staff and happy to help

Always enjoy me costa and cheese and tomato toasty.

Great friendly staff and nice product, only gripe is could be cheaper

Nice space and plenty of seating. Drinks were okay, I've had better but not bad. Could've been a lot cleaner. All under the table was crumbs and all seats were a little dirty.

Atmosphere is nice, food is good but service could be better - Retail park in merry hill the barista’s try to make conversation & this store should follow their lead as it can make someone’s day just that little bit better!

Comfortable, great food and the best coffee...

Shame on Costa coffee! I had to wait for 25 mins to be served and clean off a table MYSELF before sitting. The 2 girls that were working there were run off their feet they were having to do everything non stop on the go. Cannot fault the girls just the management for not putting enough staff in the cafe to accommodate the customers. Myself I'd call that slave labour, felt really sorry for them I find it very difficult to stand for very long and did not expect to wait 25 mins to be served due to lack of staff! Disgraceful will not be returning ever!

Nice place to meet and drink coffee. staff are fantastic

Good place for a hot chocolate can be quite noisy at time especially when kids aren't at school otherwise great atmosphere

Great coffee and good food lovely staff.

First time coming here. Was very quiet. Not a lot of cakes on display. I didn't order a drink but it smelt really nice.

Very slow service staff wondering around with no management organisation.

Nice atmosphere good staff Excellent sausage baps toast is lovely and goes well with a medium Americano

Love this little piece of heaven.its very wheelchair friendly and quiet. Not many screaming children are there when I go in. Love it

Great service by Charlotte! Friendly staff that have lots of patience.

Slowest service in any coffee shop.... EVER

Very quiet when we went, but the festive hot chocolate was abysmal.

Was busy and were training new staff but everyone has to learn so hopping better next time

Not too busy when I went in Good coffee

Staff friendly but queues arr frequent especially at busy times.

First visit for some time had coffee with some friends. Very friendly helpful staff thank you.

The best coffee in the big shopping area. Plenty space to park near by. 👍

Consistent quality, the morning bartenders are friendly and make top quality coffee.

Why is costa coffee closed at 20:15 when it says 21:00 online. Came to merry hill late just for costa coffee and it’s shut? I will be writing in a complaint and expecting great compensation. Why does it not say online that it shuts a lot earlier than 21:00

Went out with my friend. I ordered a white coffee and she ordered the one with protein and oats milk. It was served cold, had to ask to warm it up. Once warmed it tasted better. The place Wasn’t too clean. It had empty tables needed clean up! Staff was helpful on the tills. Not sure if I will go again , hence 3/5

If I could give less than 1 star I would, I have just ordered to large hot chocolates and I might have well asked for 2 large hot milks, literally n9 chocolate in the drinks at all, tried raising the issue with the guy making the drinks and was ignored. Give this Costa a wide berth would be my advice.

As Costa's go this one is really disappointing. Dark and dingy and always looks so dirty behind the counter.

To the really lovely young girl that really kindly helped me today witn my diabetc mother that urgently needed a sweet drink. Didn't get chance to thank you and I didn't catch your name. Grat care and service.

Had a latte & cake on Sunday 16th Jan . Megan made our latte realy good had a nice smile for all her customers

Happy staff, good service, food very enjoyable

Always good coffee of course! Nice food and clean tables.

Very busy when we arrived. Took me 15mins to get served but otherwise, everything else was ok Edit - 2 years later and the staff are still slow. Arrived at 9am, store was quiet but they were all chatting before serving me.

All staff covid 19 trained well done .

Fab as usual black Forest hot choc to die for

It's Costa. A bit slow in service and not that hygienic. (too many fingers inside cups and dirty cloths for wiping the steam tube.)

Very fast an brilliant customer service thankq

Some of the stuff is expensive but you pay for quality

Had a lovely hot chocolate with all the toppings would recommend yummy 😋😋

Nice Coffee tad expensive......... but is it worth the wait, long queue will not wait in queue again.

Love it here, staff very friendly

My favourite little Costa cafe! Comfortable clean and friendly with the perfect coffee and choice of food!

Went there for a quick lunch break. Had mac and cheese, hot chocolate and baby chino. My mate ordered iced latte and mac and cheese. Was good friendly service. Enjoyed our time. Clean atmosphere and friendly staff. Will visit soon.

Lovely coffee great cake 🎂 what can I say 5star x

Nice place, pleasant staff, some comfy chairs if you're lucky and, of course, bestest coffee! 😀

Always the place I go to pick up my coffee even though its a little further out than my local. Friendly staff and always super quick service even when it's busy. Always ready when I place a last minute click and collect order too 👍😁

Good friendly service, we sat inside and was very clean. Chose not to sit outside as lots of cigarette butt's not been cleaned up.. Coffee ☕ was fab!

Waited in 20min queue only to be they hadn't got what I wanted, offered no alternative and moved to next customer before I'd finished talking!

Glass around seating area in Costa in next is dirty and hasn't been cleaned in months. ! NEEDS DEALING WITH ! !

A smaller than usual costa , excellent customer service

Really slow service today. No clean tables but drinks were OK.

Lovely staff, who put up with me working for ages and spilling my drink everywhere! They made me a new one and were very friendly :)

Was eating in today at this costa it was brilliant clean well heavy on coronavirus restrictions ie clean tables seating separated so six foot apart if people blocked doors etc guys serving ask them to move over. We felt well safe brilliant service well done to all the guys working there especially to guy behind till with ponytail. Highly recommend

Go staff and lovely surroundings

A little cool but they was working on the air conditioning. Great staff and quick service

Friendly, clean and safety precautions put in place

Helpful staff. Customer focus. Opens early on a Sunday. Bit dark inside.

Lovely Coffee ☕ and Sausage Baguette

Very friendly service. Recommended.

Good customer service friendly staff

Great place to grab a coffee Good covid restrictions in place Might take a bit longer to get served But they are putting the customers safety 1st

I was very disappointed with the service I had done a click and collect to minimise contact and waiting, when I arrived it wasn’t clear where to collect drinks from so I waited in the queue I eventually go to speak to some who pointed to a shelving unit where the click and collect, no new drink had gone to this shelf whilst I was there, I went over to the drinks and they didn’t feel that warm so to barista saying they weren’t very warm and he never offered to remake them, the staff said they had put them ready but because it wasn’t very clear where the drinks or click and collect items were and waited in the queue for while I wasn’t happy and the drinks weren’t very warm

My favourite Costa of all time. Such friendly staff, and drinks are always fab! Not too strong and extra hot just as ordered

Always good coffee. Length of the queue this morning disappointing

Disappointing when staff say they can't clean tables theres only 2 staff on

Always great, friendly service and in a safe environment. Coffee and food always to a high standard. We always use this Costa for the above reasons!

Good service, tables cleaned as soon as a customer leaves, plenty of seating available even with social distancing

Friendly staff with excellent service!! Great place for a meet-up with friends and family while at the Merry Hill shopping centre

Quick service, relaxed environment,

Best Costa in Merry Hill staff great always know what I want. Today's were great full of cheer and it must be hard being on your feet all day but the loyal customers appreciate it xx

Not a drive thru at merry Hill which is what I asked Google for nice coffee though

3pm on a Monday and no filter coffee left! Offered an Americano as a replacement but charged full price with no apology. Had to clear and clean my own table. Not really good enough in a place as competitive as Merry Hill.

Staff very unorganised and didnt seem to have a clue what was going on. I go to Costa in Kidderminster regularly and have the same drink. Salted Caramel Crunch. Here at Costa in Next the drink wasn't blended nearly enough and there were big chunks of ice still in he drink which made it difficult to drink. Straws are completely useless as they go soggy. Staff got confused with orders and just seemed a bit poorly trained. It wasn't busy and they were unable to cope...

Great chai latte, amazing toaties and amazing locations overall friendly staff and fast service, clean and comfortable envitoment

Excellent customer service xxxxxx

The staff were really helpful and the drinks were great

Great to stop for coffee n toast.

Try the Colombian blend Latte! Nice and smooth. Enjoyed my coffee and relaxed atmosphere.

Decent place to meet, can get busy though so wait time can be 10 minutes or more

Stuff is nice, but waiting in a queue to place an order... And then waitING in another queue for the order to be made is daft... Just makes for a nervously crowded till area. Costa, just upgrade to table service and let your customers relax. Also, drop the prices.

Great for over priced coffee that I can make at home

Staff were very slow, all tables not in use were covered with plates and cups. Table we were on needed cleaning but had no cups on it.