Compass Group The Range in Stockton-on-Tees

Wow, this place has everthing, the christmas display was outstanding

Huge store, plenty of diff products reasonably priced.

Loads of choice and at decent prices. What more could you want..🤷‍♂️

Fabulous range of home decor. Must be the nicest I have seen around.

Always lots of items for your home/garden or for personal/family use, whatever the season, though only given 4 stars as there is always queues.

Service is appauling in this store always a que, staff not interested in serving, and people are constantly complaining due to lack of customer service. It was one of the worst stores I've shopped at, i personally left my products and walked out, and I went to dunelm instead. This store is desperate for staff and, most importantly, management who is not near retirement it needs someone who wants to push the service so people enjoy shopping here.

Very festive with lots of Christmas items on sale

A great range of products, almost everything that you could need for your house and garden under one roof. Friendly and helpful staff

Wide range being 1 of the largest store and very helpful staff

Lot's of cheap tat in a disorganised setting.

Wide selection of goods and some WILKO GOODS!!

Would have been 5 stars if the tills had been manned enough to serve the number of customers

Only thing is the smack heads outside begging putting people off going in.

Really nice shop well laid out and reasonably priced.

Large selction of products, cafe & customer toilets.

Bought 2 Christmas nutcrackers on 7-10-24’ Ordered online ‘ Next morning collected from store ‘ Got home opened the box’s to find both smashed to bits ‘ Phoned them straight up said they will arrange to have them collected’ Three days this week I’ve received an email to say they are getting collected’ ( I’ve waited but no one came) I must have emailed them 10 times and messaged on WhatsApp ! Which is a waste of time ! This companies after sales a ridiculous’ I paid£100 for these items and they won’t refund me until they’ve been collected’ But they keep saying courier coming then they don’t come ‘ I just want my own money back this is ridiculous 😩

Lovely selection of xmas items. Although buying a 7ft xmas tree and asking the assistant could I leave the tree at the check out while I got more items to pay all together with. The reply was I can't carry it for you. I then told her I never asked her to carry it for me I asked if I could leave it at the check out. She laughed if off then disappeared. Even though i have bilateral knee replacements and on cancer drugs I still carry my own items and go to work. Assistants need to listen what's said and not make it up as they go along.

Good shop , but the toilet was nasty. The manager should take care to maintain it tidy.

Great range of products at reasonable prices

Poor floor layout....not as good as the old store setup

Tons of variety in the budget end of price and quality.

Recently moved to the area, blown away by the amount of products on offer, very large store, lots to choose from.

A lovely shop it sells everything from furniture to sweets i could have spent a fortune theres a cafe and gardening section

Cashiers don’t have manners, serving the next customer before I even manage to put my change in my purse. Bad customer service

Staff always so helpful..cafe is lovely and clean. Good portions x

Great shop with loads to choose from got lost a few times trying to find certain items, maybe more signs would gelp. Cafe prices very reasonable and food was delicious especially the latte

Love it ..I always buy more than I planned to !

Were were able to look around the shop easily and at our own pace which is nice .

Excellent range of products, well laid out easy to find what you want. Cafe too.

Excellent store with nice cafe.

Didn't have what I wanted though.

Aisles have been set apart more so easier to move around. Good range of items to choose from

Went in got what we wanted no touble

Great shop however out of the 3 times I have reserved & paid for items online twice they have not been in stock when I've gone to collect from store so had to be refunded. This isn't a criticism of staff or the store but the way their online system works as staff in the store explained that the systems do not catch up with stock levels fast enough so it shows items available when they aren't.

Aladins cave, you can find any household items there. Prices are good.

Lots of variety of stock. Staff friendly enough

In & out in 5 minutes and £125 lighter 🤣 no issues great service. Car park rammed and full of potholes.

A good collection of household items

Good selection of everyday items here.

I wanted picture frames for some prints I had bought. There is a good choice and I found the size and colour I wanted

Went into store to purchase a garden fire pit set no one to help eventually was told can’t help just go online, went online and ordered the set (£1,299), got an email confirmation of order but no delivery date so WhatsApp’d customer service twice and no reply, then went onto chat again twice and chat got closed down as no one replied! Eventually had to call the store to speak to a manager who called head office only to be told my delivery will take over 2 weeks ! I was never informed of the lead time when ordering or I would have went elsewhere, really poor communication from the range, probably the worst after sales experience I have ever had !

Bit pricey but has most things for the home

Fab food, really delicious been a few times , dim sum a must, great service 😋

Got everything I was looking for

Lots of stock staff are helpful

Great choices, wife was happy 😁

Ordered a garden patio set which was delayed for 2 months. It wasn't until I sent an email chasing it after several delays that they chose to send it. We'd got it on offer, so I suspect they were holding it until we gave up so they could then sell it for full price. It's magically turning up this week following my email. Avoid preordering or ordering online at all costs unless you fancy a piss about. I don't trust the range at all after this and would only ever buy in store going forward.

Great place to have a shop greater variety, and a large store

The Range is what it is a lot of cheap bric a brac .

Great range value and goods as usual. This store has s nice cafe also

like the range for some garden furniture and home cleaning supplies. Staff are always helpful and the shop itself is clean. cafe inside for a quick cup of tea or something to eat and also have customer toilets which is a bonus

Love shopping here it always has everything I need

Nice, Wide variety of collections

Good shop ,I did find a lot of things not priced which is annoying, asked the man on the garden section for some decking stain and was very unhelpful so I didn't purchase any as I couldn't find it, staff on checkout friendly

The store was well organised, clean and well staffed. Indeed I would have given it 5 stars, but they were blasting out terrible music which wasn't to my taste. I accept that we all have different tastes in music and so I wouldn't normally mention it, but this was so loud as to make it impossible to ignore. I have been to many other stores where the music was at a much lower level and so didn't bother me at all. My suggestion would be to have it quieter, as background music so as to be easily ignored should it not be to the customers tastes. Also the car park was full of huge pot holes which caused me great concern. I will not be returning to this particular store, although I still love the range and will be shopping in other stores. I am fortunate that this is not my local range and therefore I can avoid it in favour of the range in Darlington. It may be a smaller store but there are no potholes and no loud music blaring out.

Love the range of things there have

A bit disappointed. Went to look at kitchen and get quote for new one Sadly no stuff to calculate one there ..

Never again. Unhelpful, seemingly untrained. I'm disabled and had to take a staff member looking for where I picked something up from. Then whilst my shopping was on the till a member if staff took trolley, with my money in and then said oh I put your £1 in the charity tin!!!!

Really friendly staff, did click and collect and item was there for me straight away

Loads of choice in decorative area don't take wife lol

Love shopping in the Range there's lots to see and different things lovely cafe so you can shop till you drop

Great prices and could spend ages in the shop looking

Decent store with great selection in a wide range of departments..rarely come out empty handed and usually with more than i went in for! 😀

Huuuugee! Massive store! You can actually find anything you want!

Now update and a pleasure to walk about

Great place all your needs under one roof

Excellent clean tidy love the range great for all home comforts and more.

Hmmm,, 😏😏..... That's the experience!!!!

Recently refurbished store selling good selection of household goods, decorative items and mirrors, plus pet items. It has a garden centre selling indoor/outdoor plants, compost, pots, etc There is also a new cafe in the store.

Sunday morning best time 10am as very busy shop

Big section of the shop was missing/bare

The Range stock some Wilko branded stock in store and if I order from Wilko's website, I can return it to The Range instead of having to post it back. At the time of writing this post, however, there is no Click and Collect service for Wilko goods.

There seems to be big changes happening, which already looks to be a more modern and spacious environment.

Disappointed with the lack of professional of staff, spoke to store manger who was to busy with shop display to stop task to resolve matter!!! Shocking

Friendly, helpful staff very pkeasant

Lots of everything. Friendly place.

Huge, so much to look at and so many things l wanted to buy. Mine, hubby wasn't too happy after 45 min

I bought a pack of Premier Curtain Hooks from the range Unit B Portrack Ln, Stockton-on-Tees TS18 2PA. The printed price for this good was written 1.49. But, I was charged 2.49 It is against the customer right to stick a fake amount on goods and ask more money from customers. It was the first time I bought something from the range, and definitely would be the last time. I am very sad and unhappy and require a right answer from the manager.

Clean store, bit chaotic with the renovations

Loads of stock .great selection

Craft supplies poor for the size of shop. Biggest store I know if in the North East. Other stores better selection

Products not available what we wanted.

Good selection, helpful staff if you can't find something

They could do with selling more cat products. I only go in for the cat litter, but there are always more products for dogs!

Great store can be difficult on the weekends to park as it gets really busy.

Well stocked but several areas cordoned off to allow work to be done, hence 3 not 5 stars, as this made getting around the store difficult. Nice cafe, friendly staff

Good range...no pun intended of products at reasonable prices and somewhere to have a coffee

Very disappointed - range used to be a quality brand, haven’t been for a few years and now it feels cheap and tacky with a few nice buts thrown here and there. Had to but a token for the trolley as i didn’t have cash (even asda hands out tokens and trusts that you return them). Returns policy is strict and quite limiting compared with their competitors so meant i couldn’t buy what i wanted and in general it felt like as a customer i was an inconvenience

The shop is run down. The staff are friendly. Some things are well priced some not so much.

Had just what we were looking for

Went for a rug got one straight away

Large shop with everything you need. As with all range shops don't seem to have enough staff on tills

General store - nothing out of the ordinary

It's fine here. Cafe is very basic but OK for a quick bite or drink. Quite a few nice household items here. Nice to have a shop to look around where you can see things before you buy. I (personally) prefer this to online shopping. There is a regular person who sits between this shop and the neighbouring shop. My only concern is for them - because they are sat just outside the doorway I worry they may be caught by someone's trolley if they don't spot the person sat on the floor. I'd not want them or their dog hurt.

Went to buy some half price Christmas decorations but only a few reduced a day before Christmas I wanted the neon Christmas lights penguins all still full price, wasted trip

Always lots to buy in here. Staff are helpful.

Very good nice shop plenty of choice

Not as good as I remember, Isles a bit tight, and too much empty space at the back of the store

Once again Glen helped to sort out our christmas tree purchase...nothing was too much trouble. what a great member of staff he is. Christmas feel is great in store 🎄🎅

Love to be in range. Quite useful place to get most of the stuff in reasonable prices