Cobblers Hall in County Durham

Booked a family Christmas Day Dinner for 1430 and when we arrived at 1425 we were rudely approached by the Manager who told us that our place was 1130 and we were too late causing unnecessary stress to us, his approach was absolutely unacceptable! My confirmation booking clearly showed 1430 and the Manager showed us his sheet of paper which did have us down as 1130 which was completely incorrect! The day before I received a text message as a reminder and informing me that our table was booked at 1130 so I immediately called and spoke to one of the staff to inform them it was 1430 and not 1130, it was explained to me that the table was booked out from 1130 for us as they weren’t turning the tables around and that our booking at 1430 was still booked! So poor customer service and communication with the on site team initially was very disappointing! The experience itself was pretty poor, staff pointing in our direction and position of table could have been better and chair we were allocated were not designed to sit and consume a three course meal and the ambiance was just like another day in Cobblers Hall with little effort to enhance a Christmas Day dining experience! The food overall was ok as was the service although we had to wait 45 minutes between finishing the starter and the main course served but the food and service is usually ok, but the initial welcome and attitude of the Manager was unacceptable and ruined the experience!

Here for Christmas lunch waited over 1 n half hours for food . Yorkshire pud was hard veg was hard . Really really bad attitude from the manager . Paid over 120 for crap

The Xmas dinner was probably the worst meal lve ever had service wasn't that good either £50 down the drain first and last time I think

Great atmosphere, really friendly staff, and dog friendly 💙🐾 thanks for having us x

Excellent service staff couldn’t do enough. Food was good and plenty of it. We had the Christmas Fayre and can highly recommend

A friendly welcome from Gemma who showed us to our table. The menu was very easy to navigate. The Sunday roast was amazing. Well presented and very tasty. We will definitely be visiting again.

Drinks FAR too expensive. I don't know if the bar staff knew the right prices.

Order things off the gluten free menu and that was ignored. Not until the food was tasted was it apparent. Which is too late for someone who is coeliac. This has the potential of hospitalisation for me.

Excellent food , service was great

Lovely friendly pub. Great food. Service. Will return again. Thanks

Tall blonde curly haired waitress was very polite and helpful

Great atmosphere, bar staff very friendly, food was great, manager was fantastic couldn't more for us, I'd highly recommend this establishment to all my friends and family.

Great manager always welcoming and friendly

Great experience dining here. Staff absolutely amazing and manager very attentive and hospitable. I would defo recommend anybody locally coming here. I felt welcome and comfortable straight away. 👍

You must try the pizza, it's fantastic.

Main courses were tasty. Desert was disappointing. Football match on every TV and piped into toilet whilst not for me. I can see why that would be a draw for fans.

Nice food, nice beer and a discount to boot! Recommended.

Beer and food spot on as always

Great place to meet up with friends

As far as pub grub goes, All was good. No issues regarding anything.

Chad was amazing. Customer service was amazing

Chad was brilliant guy he made me feel very comfortable and welcome to the venue

Proper good service absolute sick people 👌

Had a lovely meal the staff were welcoming and friendly especially Helen

Me and my husband Derek came in on Sunday afternoon looking for something different than Sunday dinner, we both decided on mixed grill, which was a great portion size, all the meat was done to perfection all juicy and tasty. As we've never been before we didn't know what to expect but we were very happy with the pub, atmosphere, friendly staff and the food was delicious. Please pass on our thanks to all the staff in the Cobblers x

We had a fantastic Christmas day, the food was fabulous and all the staff were fabulous. Thankyou to each and everyone who made the day special xx

Food was great and fantastic service from Chad especially 👌

Great place to have a few drinks & some food

Very pleasant clean pub?? Food and drink offers excellent

staff are excellent always make you feel welcome, food was lovely and well priced aslong as the price of the drinks, overall my visit here was amazing!

Great place fantastic staff great food and great atmosphere , we recently had our wedding reception here couldnt of been any better.🥰

Great night at cobblers tonight and amazing service from chad and jussy.

Really nice pub. Food is great, the atmosphere is always nice and the draught is kept right. It's a family friendly pub as well

Tour of Aycliffes finest , started at the Cobblers …….. decent pint , not too badly priced tbh but edging towards the likes of Manchester / Liverpool status. Atmosphere was good , warming outside , LGBT present and normal folk so decent tbf. Will return

Lunchtime meal with visiting family. Staff were lovely, food great especially the pizza!

Lovely wander down to the local. Excellent service. Tasty lunch and some cool larger! Just what we needed.

My home away from home. Each and every member of staff is fabulous in their own way. There's a really good mix of punters coming in all the time. Shout out to Jamie. Always friendly, willing to help, and cares about the customers. He even gave me a ride home one evening when my mother was ill and had called the ambulance. 100%

Friendly helpful staff, good quick service

Always a great night at Cobblers Hall with fantastic bar staff

It was my first visit with a friend. My first impression was favourable. The food was excellent. Well cooked and reasonably priced. The staff were efficient and friendly. Not a long wait for the food. I certainly would go back.

Great food great atmosphere with friendly Helpful staff

Felt like a inconvenience to the staff us being there but food was spot on

Thank u so much to Helen Best for the great food today fantastic job done

Great local pub , staff always friendly and happy to help , definitely recommend

Great food, great service, friendly pub and staff and atmosphere. Will be back

Food was excellent, staff friendly and very helpful. Would recommend 👌

Just moved to the area, and called in for an early tea on a Friday. The food was lovely, staff were friendly. It was pretty busy, but we were served quickly. Will definitely be back.

Great night of bingo fun, great table service, lovely atmosphere

A thrilling and interesting place to visit

Brilliant service from Elle, Gemma and Duane super happy and welcoming staff 10/10 will be back again

Great service as ever. A great place to come and drink!

Staff are always great, food is always terrible.

Friendly staff, good environment and good value food. Can't complain.

Should be ashamed of themselves.

Was in for food today and the food was great and service from Jamie was excellent

Went in for food the other night. Service was great especially from the waiter Jamie. Will be back again

Really enjoyed the experience, food was fantastic, great service and generally a really nice atmosphere. Definitely would recommend.

Popped in for a tasty evening meal which was very nice, speedy service and impressed by the young waiter (Jamie) who was very polite, attentive to detail and kept himself serving, tidying and cleaning the tables.

We booked a table and asked for one in window got a lovely round one the staff were really nice and welcomed us and showed us to the table a showed us the menu and asked if we wanted a drink we had a jacket potato with prawns and it was lovely well presented we really enjoyed it

8 ounce gammon steak, superb. Chips superb. 2 fried eggs perfect. Half a tomato. Peas, not much to spoil there! Lime soda, spot on.

Brilliant service form Jaime, great food

brilliant staff and really friendly nd lovely food

Called in for a bit to eat. Very nice. And got 30% off. Great value for money.

Lovely food ,staff look after us we've been coming every week for 3 years wouldn't go anywhere else, the staff are lovely

Good friendly staff, fantastic chicken wings! Decent price and can't go wrong with a pitcher of godfather!

Really good experience, staff went out of their way to ensure our visit was smooth. Friendly staff, food was excellent, didn’t have to wait to long for the food.

Pub needs a major refurb, it's grubby, expensive, overated and it's attracting the wrong type of people, it's a shame, was once a great pub.

Excellent really friendly barstaff

Friendly staff and relaxing atmosphere

Good food great service everything piping hot couldn't fault

We are regulars at the Thursday night bingo. Without a doubt the best pub this side of the Nile River. Special mention to Chad for always being on top form, amazing service and super friendly.

Amazing night at the bingo great service from chad and jussy. Recommend

Fantastic service from the team and extra care from chad. Really warm and welcoming place.

Chad is always amazing! Bringing it back to atmosphere of old days. Staff actually wants to know you.. brilliant 👏

Lovely pub, great service. Chad is always enthusiastic and welcoming. Food is lovely definitely recommend and will be back.

food was great and the service was lovely, chad was really funny and accommodating, will be back again! had a lovely time

Beautiful English pub in a fantastic location in town. Warm staff, and a special shout out to Chad for going above and beyond his role as a bar tender. Would highly recommend this place to anyone!

Awesome place for a night out with a few mates for dinner and drinks. Special shout out to Chad for making us feel warm and welcomed. Highly recommend a night out while he's on the DJ deck.

Went for a few dri ks and a meal. It was spot on. The atmosphere was great and the staff were really helpful especially megan. Great service. Will be back again

Great service all round Chad was great 👍

Great night with friends. Played bingo absolutely brilliant will be back every week. Great service from chad and Gemma warm and welcoming.

Good night great food definitely returning. Thanks again to chad and Gemma for amazing service.

Absolutely outstanding atmosphere for bingo tonight, the pizza oven is working again and the pizzas were perfect, chad gave us a really pleasant experience and has very good knowledge on his wines!! Will be back next week for more!

Excellent experience at cobblers each week, great service and specially from Chad behind the bar who is so welcoming and friendly. Will be returning

Great night at Cobblers , Chad serves me each week providing great service every time !

We went in for food and a few drinks. The pub was warm and inviting. Food was fantastic and we got an amazing service from staff,especially megan. Would highly recommend.

Staff is friendly, and I loved the atmosphere. Megan was especially nice and helpful. Thanks!

Unforgetable experience! Very friendly staff and good atmosphere overall. Loved the sticky toffee pudding. Special mention to Megan for great service making us feel welcome and giving recommendations on what to eat. Would visit again!

Nice friendly customer care few stand out staff Chad and and young ladie nice bit of food little bit of park fir children to

Went in for a few drinks and some food. What a lovely place with friendly staff. Exceptional service by Megan and Elle. Will definitely be coming again.

Could not have asked for better service! Such professional and welcoming staff especially Megan, (I believe her name was!) It's always great to see someone who loves their job, Very polite and bubbly! Definitely recommend 👌 burgers were amazing, thank you again :)

Staff great especially Chad very attentive will definitely be back

Visited the cobblers hall.pub for food and the staff were excellent all of the team were really helpful and made me feel at ease. I am a homosexual dislexic customer and I was really struggling reading the meue and the staff came over and helped me understand it and explained it fuller helping me make my choice . I was made to feel very welcome by Chad at the bar .who helped me understand the menu and the food was better than I expected.will defo return thank guys

Absolutely brilliant time here today! Chad was really accommodating and helpful, back again next week!

Always a great atmosphere, lovely people and the staff are great , Always a warm welcome special shout out to Chad , service with a smile and great banter 👍

Very good warm friendly atmosphere, the staff were smiling and welcoming all topped off with good food that arrived warm and quickly. Will be coming back soon.

food was great staff, was very friendly thoroughly enjoyed the evening

Excellent and friendly bar staff

Amazing afternoon very velcoming lovely staff nothing to much trouble. Lovely place.

Was really looking forward to trying this place out for thr 1st time. The staff seemed friendly. The place itself was lovely and was also clean. The food came out and the ribs and chicken were soaked in oil, had no flavour and had a funny taste. I ended up only eating the chips and peas.