Cinquecento Soho in City of London, Westminster

Got a matcha latte here, which was good. The ground floor area was quiet and cozy, perfect for catching up with a friend.

On our first visit everything was perfect, so much so that we decided to returner for our last meal, before leaving London. Unfortunately our second visit was not as good. The food was excellent, but the service was not.

Awful customer service, showing rudeness at its best! We initially had made the reservation online for five people, however, a friend decided to join us! We received the following response, not offering a solution that will assist us sorting out the issue: “ We cannot change the reservation and this is not our problem. It is your fault and you should have made the reservation for six people from the beginning. You will be charged the cancellation fees.” Having worked in the hospitality and restaurants’ sector for more than 16 years that attitude is unacceptable, nonetheless. Thank you for being honest and proving that you do not actually need Guests. The purpose of my comments, is helping restaurants improve and get better. Hopefully, this would be just a bad example and guests will not be treated as such, so forth.

Amazing vibes! lovely place to be with family

Tasty pizza :) Friendly service