Chilos burgers in Glasgow City

Used to be good when it first opened with 1 shop. The management has changed. New manager is arrogant and does not give a damn about customers. Old manager was far better. When they mess up orders there is no accountability, just excuses. They make money but at the expense of your time!! They opened more branches and have bitten off more than they can chew. They have grown into an ugly monster and don't have the proper staff and skills to cope. Waiting 30 mins for a burger.. really?? My advice... either staff up, manage your shops properly with speedy service or close up. Scale back and do not take on more orders than you can handle. They now have 6 branches and are planning another 12 !!! Heaven spare us. The reason they are growing is people are happy to let service falter for the prize at the end. Having tasted it a few times yea it's ok i wouldn't say it is amazing though. Do not be fooled by fancy pictures and hype and glitzy new shops. Judge the food and service on its merits. The food may be nice for people but the wait times and service is abysmal. Prices are through the roof, totally mental. The problem is people seem to like their burgers so will happily queue up, wait ages and pay that price. The shops are very cramped especially when busy. Sometimes you cannot even open or close the door. Joke. The staff need to learn some manners and courtesy. It is not just about making money you know. For heavens sake smile and be courteous, and show some love and consideration to your customers. This may turn into a mini version of McDonalds but with heftier prices.... Not for me thanks.

This is the worst place ever. I ventured into Chilos with a sliver of hope, a hope that was quickly extinguished by the culinary catastrophe that followed. The Chilos, if you can even call it that, was an abomination. Imagine chewing on a tire that's been marinating in old gym socks – that's the ballpark we're in. The service was equally delightful; our server seemed to be actively avoiding eye contact, possibly out of shame for the food they were forced to serve. The ambiance? Let's just say the flickering fluorescent lights and sticky tables added a certain… charm. If you're looking for a dining experience that will leave you questioning your life choices, then by all means, give Chilos, a try. Otherwise, I'd recommend a sandwich from a gas station – you'll probably be happier." Why this is "terribly worse": * Dramatic Language: Uses phrases like "culinary catastrophe" and "abomination" for dramatic effect. * Disgusting Imagery: The tire/gym sock comparison is intentionally unpleasant. * Passive-Aggressive Tone: The comments about the server and ambiance are snide and condescending. * Over-the-Top Conclusion: Suggests a gas station sandwich is preferable. Now I think this terrible and all staff that are currently working at 18.23pm on Saturday the 5th of April should be sacked and never be working in a customer service job again as this is terrible and I will never come back this shop because of the staff.

I didn’t take any pictures (very hungry) but I should have! I am still thinking about the philly cheesesteaks here. An actual must if in the area!

The quality of Ziggy fries has changed and become bad, please use the previous one because it is tastier

walked in at chilos today for lunch and had a godzilla which was gigantic loved it , their fries w peri salt is just unbelievable and the portion sizes are really abundant ,staff was really friendly and kind and took my order nicely. defo goin back next week aha

I never give places reviews even if the service is poor but this place was downright AWFUL. I work in hospitality myself - i am a teenager and I provide service better than anybody here. When ever me and my boyfriend had a question about waiting times, sauces etc the girl on till rolled her eyes and scoffed. They got our order wrong and refused to change or refund us and just said thats how it was supposed to be even after i read the menu and it wasn’t. The drinks were melted and they refused to remake them for us, being incredibly rude. The food was alright, but we waited over an hour and the fries ended up being cold. Gave us the wrong sauces and were cheeky when we asked for the correct ones. Overall, do not recommend unless you want to wait an hour for mediocre and cold food. Only plus side was that the loaded fries were okay (although so cold that the cheese wasn’t even melted when we received it) when they said the order was ready they took another 10 minutes to box it in front of us and they were clearly incredibly unorganised. Furthermore, wouldn’t come for allergies considering my boyfriend stated he cant eat onions and was given onions on his burger anyways. If he had a serious problem with onions this would be unacceptable.

Disgrace of a place. Order at 18:30, order keeps getting delayed... more time added... more time added. Then when order is on the way... CANCELLED at 20:30.... 2 hours to receive HEEHAW. Close the place. Disgusting attitude. If they knew they wouldn't deliver why leave us hanging for 2 hours. Shambles.

Spent a few hours here when my motorbike broke down. Lovely staff, great food, and bangin' tunes (they were playing a 90s-00s dance pop playlist which was pure nostalgia!)

Chillos always been our first choice for smash burger. Amazing burger but this time giving 4stars caz took bit longer our order to be ready but food is amazing. 🫡

Tried the Nashville chicken burger with peri peri fries, you get a drink and went with the Chilo’s dip, all this came to just over £10, incredible value because the burger was amazing, went back and tried the cheesesteak. It’s really popular so order in advance to avoid waiting.

I went in with my friends and got the big mama burger and it was on point. The customer service was great from the staff and Azim made us all feel very welcome. I will be bringing my kids in next time.

Hamburguesa de King Kong Arroz Hillumi a la parrilla Hamburguesa de pollo Todo sabor excepcional y caliente Las fichas eran tan grandes que no las terminamos. Dips fueron impresionantes Hamburguesas llenas de sabor y que no se desmoronaron después de tres bocados 😋 Señora con las gafas detrás del mostrador sabe su trabajo excelente servicio de ella no solo a nosotros a todos los clientes que merece un aumento de sueldo 😁 Top chicos de trabajo que volveremos 😎

Amazing Philly cheese steak sandwich. Craving one right now writing this review.

La comida era excelente, sucursal Giffnock Personal amable y aparcamiento fuera Comida rápida, recién cocinada, el tamaño de la porción está por encima de la media. No nos gustó la coca de chilos🤷 Recomendaría

Este es mi lugar favorito de hamburguesas, mis amigos y yo fuimos después de la escuela y pedí la comida de hamburguesas más grande del menú, esto solo me costó £ 12. 50 que es genial teniendo en cuenta la calidad y el sabor. También vino con una porción saludable de papas fritas y una bebida, deliciosa hamburguesa como siempre, volverá MUCHO

their peri grilled burger is so bad. dosent seem fresh at all. is not marinated well at all tastes bland and old and hard. wasted £15 having it. their fried burgers need working on can be tastier didn’t like it , had better elsewhere. their beef is nice. fresh and tasty. either stick to beef or change up your grilled and fried recipes.

Food amazing but long waiting time and sitting is not comfortable

They always deny me a ketchup,always

One of the best burgers in Glasgow!

Burger very nice! Delivery great . Chips with the Nashville seasoning were baaaad, tasted like they had a load of sugar on them strangely?

Love their Mexican wrap and mango drink.

The burgers of the Kinning Park branch are spot on. I have been here some 5 times now. Tried most of their smashed burgers and their Philly Cheese Steak sandwich and all are very delicious. So then why the 1 star rating? This is because if you order your takeaway with regular salt then they regularly don't put any salt in your fries. This is the 3rd time it has happened to me including today. If the owner is reading this then get your basics right as a couple of salt sachets should be added by default. I came in your shop around 15:00 today if that helps to check with your staff why they consistently forget. It's quite bad having unseasoned fries in your meal! The other point I will add is that for takeaway make sure you add napkins by default. Each time your staff asks if the customer wants them and on the odd occasion forget to add them. How difficult is it to train your staff properly?

Great food only problem is the wait and not much seating but no bother, reccomend ordering and then leaving twenty mins later to avoid wait 🙏

The food is fresh and tender always, everything in the menu is great. The only thing I have to fault is, every single time I go, It takes OVER one hour for a meal. I swear I’ve waited two hours for food before. If you order online it’ll say ready for collection but when you go to collect they’ll make you wake another half hour or more. I still have to give four stars because I appreciate all businesses. Also you can’t get burgers in it’s own it has to be a meal which sucks when you order as a family bcs you’re left with bags of chips gone to waste.

We went here for the 1st time tonight I ordered the half chicken (lemon and herb)my partner ordered the steak wrap meal both were delicious 😋 I was a bit disappointed that they removed the skin from the chicken tho as that's the best part.we asked if the chilo sauce/ salt was spicy as i don't like spice the guy said a little bit not much well i had 1 chip n my mouth was on fire 🤣 so didn't eat chips

Food was 10/10 abs delicious, we tried the cheese and steak swich, the loaded spud chicken flavour and peri chicken strips. Good generous sized potions, food was bang on. Indoor seating veru limited and youll be lucky to find a seat, service was good abit of a wait which was expected as it was extremely busy. Food on the pricier side but is extremely worth it, would definently go again when up in glasgow.

Did not get a Coke Cola with my food

Hands down for one of the best halal beef burgers in the town. Burgers are quite juicy, succulent and fulfilling.

Great customer service, would recommend to anyone feeling a little peckish. X

Got the double stack meal burger from the chilos branch on paisley road west, and it did not disappoint. Burger was freshly cooked, nice flavours throughout each bite was a juicy succulent affair, tbh probably thee best burger lve had in G twn, didnt want it to end lol. French Fries were crispy and complimented with the chilos cheesy salt and chilos dip which is also really tasty, washed down with their og drink. The best burgur place in Glasgow, lve tried so far.

The food is good, but the waiting times are outrageous. Can’t come back because who has time to wait 1.5 hours for a burger.

Amazing food, will be back again

The burgers are nice but the staff is extremely unprofessional and dishonest. They keep on adding the waiting time everytime you ask them. Had to wait over an hour for two burgers. Not coming back again.

Amazing service from boss man at the front, smiles everywhere, so pleased to have been served by him. The food was tasty aswell still dreaming of that King Kong.

Great service from the lad - good burger. Nice and juicy

Food was phenomenal, I have tried almost everything on the menu, and it has not disappointed!

He estado aquí tres veces. La primera vez, me encantó tanto el menú de hamburguesas, la segunda vez fue solo promedio, la última vez habrá sido la última vez, realmente no me gustó más. Muy curioso.

Best burgers in Glasgow. The associates are very helpful.

Love the halloumi loaded fries. All the vegetarian options are really good and definitely stands out from others.

Amazing! A little more expensive than i was expecting but totally worth it. Now a new favourite.Really big portions. Delicious freshly prepared food, friendly helpful staff, nice comfy seats and friendly atmosphere.

Really good menu and food quality. Friends in work recommended, so gave it a go. Got top g loaded fries at £18. Really good as a one off treat. Average price of food is £7-10 otherwise, and all looked amazing as it was getting prepped.

Food was delicious! Big portion sizes. We got BBQ ranch chicken burger meal and double stack beef burger meal with sweet potato fries. We had to wait a while for the food, but it was a Friday evening and it was worth the wait. Just a heads up the chilo’s cheese salt does have a bit of a kick!

I ordered a delivery from Chilo’s and they made the delivery driver wait nearly 2 hours for the order. I can see the delivery leaving the order took less than 10 minutes to get to my house. It was absoloutely freezing - probably left out and forgot about. When I called to tell them, I was passed to an extremely rude manager who tried to lie and blame it on the delivery driver saying they gave it to them 25 minters ago - you can literally track them on the app. Do not order from this place if you want to waste your money on unedible food delivered cold - would have been cheaper getting a rustlers birder from downstairs and less of a rude attitude. Literally no accountability taken and they see nothing wrong with over a 2 hour wait. No apology given at all. Hide behind Uber Eats seems to be the Chilo way.

Traveled from Ayrshire today to once again enjoy the best burgers in Scotland. Highly recommend. Staff are very friendly and welcoming.

Extremely poor. Ordered from them- food took over 2 hours. Arrived cold. Did not answer the phone throughout the process. Avoid. Avoid. Avoid.

i was in on Saturday evening, paisley road west.what a joke of a place this is..... Waited 45 minutes for my order staff never had a clue what they were doing!!!! the person at the counter kept touching his nose looked like he was picking it, 🤮🤮🤮that is rank i will definitely not be back it used to be a good place to visit not anymore worst part was the food was freezing will have to look elsewhere now.

Went here at Saturday 7 o clock with 7 friend's. Food took the absolute piss to come, only got our order after 3 requests on where the food was at, an hour and 40 minutes later the food arrived. Wasn’t even anything special either considering the ridiculous wait. Don’t come here if you’re in a rush, definitely won’t be spending my money and time here again.

By the Maker, this place was an oasis in a dearth of late night gastropubs. This place saved our travel group who needed a place to eat after a long week backpacking through Skye and MAN did they deliver. However--I will NEVER be out-American'd again! This place gave me the most amazing burger, The Big Bang. I didn't read the description because I didn't care what I ate I just needed FOOD. Idk what demon or angel is back in that kitchen but raise their wages because they COOKED. I was treated to a scandalous menage a troi of beef, chicken, and bacon, smothered in a spicy cheese sauce nestled on a brioche bun THAT I GOT TO DIP INTO TANGY BBQ SAUCE. UGgghhhhhhh so good. I think I deaged 3 years. I think my credit score went up? I saw the 4th dimension. Thank you Chilo's, you made an American feel right at home! This burger was a beast and ill have many nights in the future where I wake up in a cold sweat, dreaming about it.

Best tasting burger in the UK but slightly slow in preparing the food. Kudos to them

Ordered Chicken grilled loaded fries and it took 30 minutes to get made, nowhere to stand after your order as it is so cramped. Once i got it it was lukewarm at best. Never again.

I write in Arabic. The restaurant is as ordinary as any burger restaurant, or less, and its prices are considered expensive. It reminds me of Mandi Al-Saeed restaurant in the old industrial area, Al-Kharj Road roundabout in Riyadh. The work is acceptable and the location is in the industrial area 😂 so don’t be upset about it. Whoever arrives eats normal food, which is not bad, but it is not worth it, especially if he comes to Glasgow as a tourist.

Amazing place with delicious food.

Top g loaded fries undescribable. The lemon n herb goes really well but so is the spicy version to. And if you want a burger HAVE TO GET THE GODZILLA BURGER it's absolutely madness

Slow service and cramped in the shop by the till/door, but extremely delicious food. Cannot recommend enough. Yum!!

This refers to newly opened west end shop. Chaotic!! ! Plenty of staff but waited almost 25 mins. No process for collection. They seemed clueless. Finally received, chips greasy and cold,burger missing. Replaced the burger without a problem. Sadly really disappointing very greasy and not very warm. I appreciate staff are new but I won’t go back

Ordered 2 burgers as a meal and delivered without fries!!

visited stirling store a bit disappointed on my meal,visited yesterday evening its my second visit since its opened. first time everything was perfect, yesterdays visit a bit disappointed burger was very greasy to my liking,wont stop me from giving it another go,both visits place was empty with 6 or 7 members of staff,a bit surprising as its a new establishment.

Such a nice place for fast & delicious food. Im from out town. Staff (Mr. Adeel) was very professional and helpful answering questions about food ingredients. We waited like 15 minutes on a Tuesday evening and it was worth it because everything was fresh. Love it and will definitely come back here. Highly recommended Halal place.

Pedido en línea para la recogida y atendido en la franja horaria disponible - todavía tenía que esperar otros 15 minutos , es un caos detrás del mostrador . Preguntó a un servidor hasta si mi pedido estaba listo y él estaba completamente distraído y nunca siquiera comprobado ; en su lugar mostrando a un cliente que pidió usar el inodoro a través de la cocina - parecería que no hay baños de clientes por lo que consideró conveniente llevar a este cliente a través de la zona de comida se está cocinando ?? ? La comida era buena, las hamburguesas son excelentes, las patatas fritas frías y parecen estar cocinadas de congelado! £ 34 all in para 3 comidas de hamburguesas - no estoy seguro de que voy a correr de vuelta.

Horrible experience not once twice . Ordered food got it over an 1.5hrs later estimated time was 35 minutes . 2nd time didn’t even get it horrible service . Even if you call they tell you a time and are unable to prepare your food on time

The best beef burger I've ever ate. This place is way better than Canadian burgers. King Kong is a must try

I was really looking forward to getting my classifc beef burger with halloumi and turkey bacon at my favourite burger place, but unfortunately, I left disappointed. They ran out of beef before 8 pm on a Monday night, which was shocking. This small burger joint is always busy, with today no exception as only one table was free. Loved their remodel of the place, especially how easy the menu is clearly displayed on screens. Side note, after paying for a beef burger, we were told there was no beef. While the staff was apologetic and refunded us, it was still a big letdown, and we ended up going elsewhere.

I went to Chilo's for lunch today and was not disappointed. There's plenty on the menu to choose from and I decided to go with the Big Bang Meal. It took a little while to get my burger but since it's made fresh I was happy to wait. I got the wrong drink, Irn Bru instead of Irn Bru Extra but that's an easy mistake to make and I like both. I ordered the plain fries and I will say one of my party ordered seasoning on his fries which was sweet and he did not enjoy them. The burger was tremendous, some of the party said that there was no flavour to the actual meat which may be a fair point but the sauce was absolutely amazing. Sitting in it's a small diner but we got space and were able to enjoy the burger hot. It looks really nice inside, well kept and up to date. I'd definitely go back and try some different burgers on the menu.

Food lovers buggers lover delious taste 😋 beef chicken lover halal place small place for dinning, sometime waiting time 40 to 45 times. Rest food taste delious

I was recommended the double stack meal. Can honestly say it’s one of the best burgers I’ve had. For the amount of food you get, the price is really good. 10/10 highly recommend it

I highly recommend GOZILLA burger.

Called in tonight after looking up places before we came to Scotland. Staff were lovely. The frappes are to die for! The food is also amazing. Deffinetly worth a visit if in the area x

Good food and excellent service. Burgers are stacked high and definitely fill you up. Looking forward to head back to Chilo's for the next cheat meal.

Ordered a Chilos last night for the family. Everyone absolutely loved it.

Bad service is well as bad staff . I request all rider to don’t waste your time don’t accept orders from hare

Exceptional food fresh tasty and reasonably priced. I've been here twice in 1 week 😋 5☆.

Burgers were juicy and chips were crispy.

Unreal food and service and price

Loved it food was amazing very busy little place and well worth the wait. Chilly cheesesteak wrap was amazing.

The food was great but I stood waiting in a cramped overcrowded shop for nearly 30mins for my food, not exactly fast food

Best burgers around, great staff, very accommodating

Food was amazing, very busy but worth the waitb

For a £15 rice box with all the paid extras you’d expect cutlery. Was very excited to go and that was very quickly turned into disappointment For those wanting anything other than a burger. Save yourself the misery. And bring ur own cutlery. 🍴

First visit. Seemed professional upon entry but then slowly but surely you botice thr flaws. My top g loaded fries took over 30 mins. Place was dirty and it's quite a tight sitting area. Food is nice but very large portions.

Great food, big fulfilling portions, slightly overpriced but worth it.

Very delicious and good quality Very polite staff Highly recommended

Good quality and very delicious, thanks for your customer service.🌟🌟🌟🌟🌟

This is hands down the best burger ive had in a long time. the place was queued out the door, but we got served relatively fast. the food wait was about 20-25 mins, in hindsight i will definitely order for collection in future . other than that - amazing. recommend to everyone!

Literally just eaten the king Kong burger meal.......the food is off the chart, you cannot compare this food with other burger joints, they DON'T compare, the taste the quality is superb. By far the best burger ive EVER tried, it's about £3 dearer that the most expensive Burger King meal, but you can tell why, the other chains food is generic not overly tasty not much of it.......I'm a big lad 6'4" and 19st and I'm satisfied with what I had......the fries are lovely I had the cheese dip which was delicious, also had Chilos fizzy mandarin drink(never tasted anything like it) also amazing. If you don't mind paying for what you get( and that's quality) then forget the rest and get to the BEST burger joint in Glasgow. Thank you guys! 👏 👏 👏 👏 P.S I ordered on their site, I fudged up and asked for no extras on the burger, friendly/helpful staff added cheese onions etc with no complaints. Perfect guys tysvm.

My children favorite restaurant

Peri peri burger was tasted like i am having a lemon. I ordered hot flavour but it wasn't hot at all. I think place is kinda overrated.

Food was delicious but waited 40 minitues to get my food and another 10 minutes to get my sons and girlfriends. I'll definitely be eating at Chilos again but maybe phone my order in for collection next time.

We ordered 6 meals, the total came to about £80. I went to collect the food and the guy behind the counter told me there was no Chilos Cola which I ordered 3 of. I then asked what other options do you have, he chucked me a menu which I though was rude. I then went to pay and she told me I was 5p short, which was fair enough however I did not have any cash. The girl insisted I paid by card which would have cost the company more as there would have been a transaction fee... I ordered the Bob's Burger. Opened it up and it looked huge, little did I know it was 30% chicken, 70% batter. Pretty poor, best thing was it wasn't even that good. Everyone else in my family who ordered said their meal was bang average and they wouldn't go back. Would not recommend.

I ordered a burger and selected no salad, no onions, no gherkins as shown in the picture due to allergies and they failed to remove any of them. This tells me no customer care and no quality control. Good job I checked and didn’t take a bite. It’s not cheap so I would expect more but unfortunately a really poor and disappointing experience and my burger went straight in the bin. I wonder if I will be refunded! Won’t use again 😡

Love it here for a good dinner after the football if we are staying out for the day drinking and socialising in this area.

I'm addicted to the Godzilla burger it's the best burger I've tried so far in Glasgow😋😋😋

Probably the best burger joint in Glasgow hand down

The burger with beef patties & steak just tastes like mush

Had the Godzilla burger with chips it was really good, portions are generous and food tastes great. Will be back again

The food here is unreal, I go to the u Uddingston restaurant and I can't fault it. I like dirty weekends and I have been coming here pretty much every weekend some times a couple of times. My go to items to order are the TopG loaded fries and I like to add 250g beef and 250g chicken, and i can't shout any louder for the Gozilla burger, it's right up there with one of the best burgers that I have had. The guy on the front desk is always smiling and appreciates you being there. These guys are always busy and work hard to give us great food. Thanks Chilos no doubt I will see you again tonight or next Friday :-)

Best burger I've had in the UK so far. Went with the classic and a cheese steak sandwich. Well done chaps

This has to be the best beef burgers in Scotland! Can't recommend the double stack highly enough. The portions are bigh and well worth the money. The chicken burgers are a bit iffy, the sauce can be very tangy, so I wouldn't recommend the Chicken.

An unexpected treat on Paisley Rd. Staying in Glasgow for a couple of days near Paisley Road. Went out for food when we arrived and found Chilos on Paisley Rd, near the Quay. I ordered the Gozilla burger. I was really impressed by the quality of meat. The whole burger was delicious and with just a little kick of spice. Not an element of it was over or under done. A superb burger, along with their excellent, customisable fries(I got cheese salt) and a Chilos, own brand Mandarin soft drink (also, absolutely delicious and refreshing) cost under £16. It's probably cheaper to go to McDonald's or Burger King but this place is absolutely levels above anything they would serve you. If it's within your range (price or delivery) and you like a good burger, you owe it to yourself to try this place out. Just make sure you're hungry though. I was absolutely stuffed by the end. Maybe avoid if you're on a diet too. This is definitely an indulgence. Restaruant wise, it's a small and simple place with helpful, friendly staff. Tables and toilets were spotless. My only gripe... Maybe change the mix tape. Or turn it down a bit. (That's age talking) I'm going back home in a couple of days but I think I'll be heading back for another burger before I leave.

I have been a regular since this place opened Nd i literally live next door. I am writing this as I am waiting for my order which has been about 1 hr 25 mins now. I have stuck through their late times for so long but this time was the last straw. I thought maybe cause they are new it’s overwhelming to prepare so many orders but its been years now and nothing at ALL has been done about this. I am incredibly unwell and have been STARVING! And am alone in the house so decided to take a chance and order from here again even though i was worried that they would do this again but my guess was right as always unreliable and late and no care for customer’s time. I am literally starving and unwell. Horrible service I gave it so much time but never again and will stop recommending to others about this place since they would be 70 years old by the time they deliver.

Amazing food, quality and quantity is impeccable. I have been coming here since it opened. Great customer service busy due to the high demand and quality of restaurant.