Chi Restaurant in East Northamptonshire - Phone Number, Reservations, Reviews

2nd visit to Chi Rushden Lakes following a very good visit a few months back. This visit will unfortunately be our last. Menu has completely changed which is ok but our favourites have gone. The service started ok but they didn’t have some of the basic items on the menu in stock. The menus themselves were also very sticky and dirty which was disappointing. We ordered drinks, then our food. We ordered 3 items, 2 for the other person in the party and one for me. One item came first, then probably 10 minutes later my item, then after I’d finished mine another 5 minutes and the final item came, although the staff had be chased for the last item or I don’t think we would ever have had it. If getting items you’ve ordered at random times is their normal procedure then they should tell you, like they do at Wagamamas. But if it isn’t then something is seriously wrong with their whole system. The staff keep asking if you are happy with the food as if they are oblivious to the fact that only one of you is eating and the other waiting for their’s. Very strange. It was also peak time on Sunday lunch and was only 1/3 - 1/2 full. So it seems like others think the same. The food is very good and very tasty, which is a shame considering everything else is so poor. But whilst the food is good it’s just a bit too expensive for what you get. It’s a shame as when you enter the place smells lovely of the food. It doesn’t need much to improve. Get everyone’s food to them at the same time, clearly state on the menu what the items include, probably add pictures so you can see what size you are getting and maybe drop the prices very slightly. Being in Rushden Lakes, there is a lot of alternatives. They need to up their game otherwise it will be another place that disappears.

I’ve visited Chi 3 times now. The first time was awful, the service was terrible! The food is tapas style and comes to your table in drips and drabs and encourages shared dining which we really enjoyed. The service 100% lets this place down! The food is incredible and the fact I’ve visited 3 times is because we love the food and feel like we can tolerate the service. The first time all of our food arrived before our drinks, we actually finished all of our food before our drinks arrived and there were 2 of us! I had a spicy dish and asked a server for water- I was desperate he shrugged and that never arrived. I asked for the drinks to be removed from our bill as well as a discount. The second time we visited which was last week! The service was amazing and we were more than happy to pay the service charge, our faith was restored and we were excited to come back. We visited yesterday 4.30pm- the place was not busy so cannot understand why the service was so bad! Our drinks order was wrong, the server who took our order was dreadfully slow but the biggest problem I had was a server touched my 14 week old baby without permission, my baby isn’t fully vaccinated yet, I have no idea where the servers hands have been, knowing she shares an ordering keypad with all members of staff is enough to spook me! Its never happened to me before so I was taken aback and in shock. I didn’t know I would be one of “those mums” but when it comes to my child I am! The server touched her face and cheek, I’m not talking about tapping her hand or arm! I’ve thought about this over night and I am upset and not happy. Safe to presume we asked for the service charge to be removed and we won’t be coming back.

I really like this place in Rushden Lakes. It's a great spot to get some lunch if you are out shopping, going to the cinema or having a walk around the nature reserve. Great choice of East Asian cuisine and at a affordable price if you're on a budget. They also accept cash unlike the restaurant next door (which I won't name, but I won't go to whilst they have a cashless policy). The girls who serve the food here are great, particularly Lila. Lila makes you feel very welcome and makes sure everything is to your satisfaction during your meal. Nothing is too much trouble for her. Lila has only been working there a couple of months, but already she is a credit to Chi and I hope they appreciate what an asset she is to the business.

Good service from Megan thanks!! Food was nice i had spicy salmon sushi and korean fried chicken and my girlfriend had ramen and she loved it.

First visit last night with friends. Good food BUT 12.5% service charge!! For poor service, we felt staff were virtually encouraging us to leave after our mains!!

Came for lunch with my mum , food was amazing. Arrived quick and was nice and hot. Waitress think her name was Madeline ( blonde hair girl) was absolutely amazing very attentive. Cared for all our needs . Would definitely recommend.

Was waiting behind a large table of about 12 people no problem we were then let in no problem.After been given the menu and many more seated afterwards given their menu too nothing but soon the order was taken eventually but the food was quicker than the drinks.I have not seen such slow and unprofessional service in a long time by the table that came first I believe decided to leave after their drinks because they had eaten or received any food yet.First time eating with you and the last.By the way please employ some staff that are trained, interested and competent.

Nice evening & staff were nice, food very disappointing and lack of it for the price bao bun is ridiculously tiny. The tiny bowl of fries priced at £4. My honest reaction was where’s the rest of it when food came out. Won’t be returning

So disappointing. Service was so slow despite not being busy. Waited 40 minutes for drinks. Food brought out in dribs and drabs. A vegetarian dish was brought out that turned out to be chicken. Tiny potions yet very expensive. Wouldn’t go again

What an appalling place!! First of all, having had to pay a reservation fee, we waited nearly 20 minutes to order our meals, and the restaurant was not busy. Then the wrong food was brought for 2 of us which means by the time their food was served some 25 minutes later the rest of us had already finished eating. The idea was to eat together not in stages. Their so called King Prawns Chow Mein consisted of a dish of spaghetti with only two prawns covered with some kind of sweet sauce! The beef on skewers was very tough and almost impossible to chew. Young staff who need a lot of training in customer service and how to be pleasant to customers.

Just had the most incredible veggie burger experience at Chi at Derbion, and I couldn't wait to share it! Forget dry, flavorless veggie burgers of the past - this one was a juicy, packed-with-flavor masterpiece. Perfectly seasoned and cooked to tender perfection, it left me wanting more. But the real star of the show was the combination with the Vietnamese fries. The vibrant mix of spices and herbs had my taste buds dancing, and the portion was generous enough to satisfy any appetite. This is definitely not your average veggie burger, folks. It's a must-try for anyone looking for a delicious and satisfying plant-based meal in Derby.

The food was really good, it came fast and was at a good temperature. The cocktails were also good and a good size, would definitely come again

My husband and I popped in to Chi last night after some shopping dinner and it was lovely. We were greeted straight and sat away and our drink order was also taken straight away. They gave us a few minutes to look at the menu, they explained that it's served tapas style so that when the different dishes are ready, they bring them out. We've been to places like this before and were planning on sharing anyway so it wasn't an issue. The drinks and food were both really nice. The portions are quite large too, so much so that by the time we had shared a couple of starters and eaten a bao each, we were both full. We actually ended up asking for boxes to bring our "mains" home in. The restaurant itself is also quite cute with a fake cherry blossom tree as a centre piece. Sweet for a date night. My only little gripe and the reason we didn't give it a full 5 stars is that they add an automatic 12.5% service charge to the cheque. I like to tip and we were actually planning on tipping a bit more than that because we had a nice time, but I really don't care for the trend of restruants taking it upon themselves to add these types of charges. Other than that, I would absolutely recommend it.

Where to start, yes this is a tapas style place but when you only have Prawn crackers and dry rice for the best part of 20 minutes we couldn’t wait for some flavour to go with it. Beef yakitori was reasonable but the chicken teriyaki was awful. Service was exceptionally slow which appeared to be the norm and the menu was over priced. Will not be returning

Wasn’t too busy as it was mid week. Varied food and drink menu. Only three of us but as others say food comes out in batches. 10 mins between two mains and the third. Food was generally ok. Well seasoned and presented nicely. Waitress was polite and prompt. We had a Facebook 15% off code so the price was fair. 12.5% fee added to the bill for service.

Where to start ? Ordered food and drinks within 10 minutes of arriving , asked for starters to come out with mains but told it’s a tapas style do it all comes out randomly, not kidding , after 25 mins a couple of the ten dishes we ordered arrived, a few more then nothing for twenty minutes then the rice arrived for the curry that came half an hour ago !, still missing three dishes, over an hour and finally a waitress clicks that were missing food and promises to speed it up, another 25 minutes one dish turns up , some fries, literally waited an hour for some fries. All this time deliveroo drivers walk in and pick up complete orders but those in the restaurant have to wait for some random system of drip feeding your food over an hour. Food was fine , staff were apologetic and discounted bill but the system of feeding customers doesn’t work - would never go again .

I do not recommend this restaurant because the food was horrible. The waitress was lovely but completely rushed off her feet. Our food came out randomly - a starter, a main but no rice, another starter… everything was unpleasant to eat. The bo buns particularly nasty, the pad Thai noodles were chewy. Our requested water never came. Difficult to order or pay and over £80 for 3 of us. They kindly gave us a voucher for 10% off and a free drink each on our next visit, but nothing would get me back. Yuck.

First time at Chi in Rushden lakes, very happy with everything. Food was delicious and staff were so friendly and welcoming. Even gave me a nice birthday dessert with a candle and sung happy birthday which was a lovely surprise! Thank you and will be back for sure.

We have been before to this restaurant and all was ok, a convenient meeting point with family. We returned a few Saturdays ago mid afternoon, the place was empty, although the car park was absolutely heaving and many other restaurants were full and people queueing outside - that should have told us something. The food was absolutely disgusting. Bang bang cauliflower, white, nothing bang bang about it, the half duck was a leg at best, not even stripped off or presented nicely, the food was lukewarm. The worst meal I have had in years. Will not be returning.

The food was fabulous and the staff were very attentive even though it was a busy Saturday night. Even the cocktails were lovely. The waitress was kind enough to let us know that although the duck is lovely you don’t get a lot for your money £16.(4 pancakes worth)So we chose some other bits. The stand outs were aubergine with miso and the Mac and cheese balls with Korean pulled pork, quite literally the most delicious thing we’ve had in along time. It’s a touch more expensive than Wagamama’s but the environment is nicer for a special occasion. We each a “starter”, main, couple of side dishes and a cocktail (£10) Came to about £41 pp for 3 of us, including a 12.5% service charge which comes added to the bill. Service was great on this occasion so happy to pay it but I would say to reduce/ remove for poor service. Would defo recommend and come again.

We ordered 3 small plates and 3 mains. Waited hours - 2 - for all the food to arrive. Not a great experience, was ready to walk away after we had 4 of the 6 meals, but gave in and waited some more - not...

Absolutely amazing food but our night was made by the young lad server (didn’t catch his name, super friendly with glasses, and the Australian lady, both gave such amazing service with a smile and chit chat and really made the evening enjoyable. A credit to...

spot on and perfect for a family - plenty of food options as well for anyone. easy to get carried away as there is so much to offer

First visit, definitely not our last! Friendly, helpful and attentive staff. Truly a feast for the tastebuds. Highly recommend a visit.

Good food and was impressed especially with the Vietnamese style fries can tell why it’s a special. All round enjoyed the time but the food was slightly more than expected. If you want Asian street food style would recommend.

We visited last week at 5pm. The restaurant was empty but we were waited on with a great deal of attention. We ordered the Korean Tacos, Pad Thai and Korean BBQ short rib Angus burger. The food was amazing and was served very hot.

Top marks for food and service. Katsu curry is a winner Bao buns are winners Korean bbq beef burger amazing! Nigel was a super waiter along with the rest of the staff. 3rd visit and will definitely be back soon

First visit, not sure why we've not been before but will definitely return! Friendly greeting, lovely atmosphere and gorgeous food! Must give a mention to Jasmine, who looked after us perfectly. 5 star service! 🌟 🌟🌟🌟🌟

We were very disappointed with out dinner out in Chi. The service was poor and very unfriendly - no 'Hello', just straight to what do you want to drink. When the drinks arrived, the white wine was not cold. The food that followed wasn't great...

Very nice place. Love the setting / decoration of the restaurant. The seats are really comfy. Staff really friend and food very tasty. It's my favourite place at Rushden Lakes.

Nice restaurant with good food. Atmosphere is great. Well looked after place. Lovely service provided by Nigel, worth to visit.

We often visit CHI due to the consistent quality, atmosphere and super service! Would recommend any of the sushi, the Korean fried chicken, Vietnamese fries and the egg fried rice.

A married couple we dropped in on spec after seeing a film nearby. We waited front of house for a couple of minutes before any member of the numerous staff acknowledged our presence. Once sat, a very pleasant lady quickly took our good and drinks...

Very nice waitress. The management treated the staff like sh#t. Food was awful. Over priced. Not worth it. Bang bang cauliflower was like mush. Macaroni cheese was dry. Not worth it.

food okay. service poor. send incorrect dishes and then argue with you that you ordered them and try to charge you fopr them. will not be returning.

We came here for the second time having had a great experience the first time we came in 2021, when the service and food was amazing. This time didn't have the same impact. Service was good, but food was not as great. Tasted greasy and...

The food was amazing, with many options including halal and veggie options. The atmosphere was also very nice with some very lovely staff who were very accommodating. Would go again!

Fantastic catch up with friends. Greeted by the bubbly friendly Megan who looked after us very well. The food was amazing, especially the sushi and the bao buns.

Korean fried chicken is excellent, ducks a bit dry. Nice decor, friendly staff and fantastic cocktails.

Absolutely appalling service. I went before a film showing and the food was cold and inedible, the drinks arrived after 40 minutes and multiple complaints (even the food arrived first). Staff delivered food to wrong tables, and they were shouting at each other on the...

We visited on Saturday evening. Really disappointed. Service was very slow and everything took so long. No one checked if everything was ok or if we wanted more drinks. Floor dirty full of half eaten food under table next to us. Meals came luke warm...

I've eaten here a few times now. The food has always been amazing. The service has always been pretty poor and slow though. This time though it was rather good. Keep it up

We have been to this restaurant many times but lately they changed the menu , we have the green and red curry each, came out of a bowl of rice with curry on top rice became soggy and very very disappointed . Bring back the...

Absolutely amazing food this will be my go to place apart from the 25% tip which we didn’t pay we gave our own tip .

This is a great place to go if you want a range of food from Asia. We had prawn toasts and the tempura vegetables for starters (as food tends to be served when it is cooked, order starters with your drinks and then order the...

fantastic menu, attentive staff and good value! The food is absolutely amazing.I’m a bit of a foodie and I love it here. It is a really good experience, the staff really look after you well and it’s Definitely worth a visit.

Really tasty food and very busy. A nice and diverse Asian menu and the Green Curry was amazing! Pretty pricey for what you get and £5.50 for a small portion of egg fried rice, is taking the biscuit. Curry dishes at £12 a pop should...

Wow! Super impressed. Popped in on the off chance about 7:45pm on a Friday night with my 10 year old son for dinner. The food was divine and the staff were so friendly and warm. The Manager, Nigel, heard me asking a lady what her...

First started dining at chi about 6 months ago when they were serving the bento box lunch menu and wow it was absolutely delicious! Returned regularly and always enjoyed. However upon dining this week as a celebration meal really disappointed to find the menu had...

Was looking forward to going but unfortunately our experience hasn't inspired us to return. Food was tasty, sweet and sour needed to be more saucy as it was dry. Boabun was small (misleading picture in the menu) Staff were friendly and accommodating. We had numerous...

Lovely restaurant. Fantastic lunch. Excellent food… the Pad Thai was absolutely delicious. Polite and knowledgeable staff too. Very much recommend! Thank you team, great job.

It was ok. Food was all lukewarm except the curry which was absolutely scalding hot so I burnt my mouth. The beef massaman curry was pure oil, very very greasy, I left most of that. Rice was cold and stodgy. Overpriced and I was up...

Food went down well with my 8year old. He had the noodles and chicken nuggets. I had the box meal with Satay Chicken and peanut butter sauce, dumplings salad and rice. Food warm, dumplings were lovely but cold? Not sure if that's how they are...

Booked a tablet in advance for a Saturday night, there were about a quarter of the tablets available, it wasn’t very busy. It was very cold, turned out the front door doesn’t close properly, and we were cold even though we were in a booth....

Visited this evening with family, a very varied menu for all our tastes including vegetarian, the food was absolutely delicious and the service couldn't have been better, we had a lovely evening thank you

Took my 14yr old daughter here after a shopping trip. My first visit but she had been before and kept begging to go again telling me I would love.it. I was so impressed. The staff are so friendly. Omg... The food was amazing, I can...

Been here several times now and I Can’t get enough of this restaurant! The food is delicious, plenty of options on the menu. I also like the style in which the food comes out also! Quick service too! Nice chilled atmosphere… if you haven’t been,...

FIRST IMPRESSIONS - Poor We arrived at the time of our reservation but arrived to find a queue outside the door and no staff member there. We presumed the queue was walk-in guests but it turned out the people in front of us also had...

We visited Chi at Rushden Lakes as a group of 12 (9 adults and 3 children). We arrived 10 minutes before our booking time but were seated promptly despite our early arrival. We were served quickly by our waitress and also greeted by the manager....

Just been to Chi at Rushden Lakes 3/4 of the group are none meat eaters…ordered vegetable gyoza, food comes out, we start to eat, a couple of gyoza down we realise the texture is meaty! Call the waitress over ‘is this veggie gyoza’ ‘no we...

My partner and I had a variety of dishes to share and all were delicious. All staff were friendly, food delivered quickly and hot. The restaurant was full but not at all noisy. Will definitely be returning.

Visited to eat after going on the swan The prices were a-bit high compared to other places A small bun was literally the side of half my palm

First visit to this restaurant. Celebration of my wife’s birthday and she chose this restaurant at the Lakes, where numerous dining options are offered. Greeted on entry by an exceptionally friendly young man, Aidan? He offered us a choice of tables and waited whilst we...

Visited Chi today at Rushden Lakes with my teenage grandson. Staff very helpful in advising us what to eat. Very friendly atmosphere and food was delicious. Will definitely go again and try other foods. Grandson was also impressed. Great food. Great service. Friendly and very...

Booked a table online 14/11/22 for the same evening. On entering the premises we waited to be seated for 5 minutes, 6 minutes, 7 minutes in a restaurant that wasn’t even close to half full. 5 team members working. Including a manager running the floor....

The staff was very slow and hard to understand with no personality or smile. Prawn crackers were old with brown marks on so overcooked or dirty oil. Prawn cracker crumbs all over the outside of the bowl. the satay sauce was cold and blobby the...

The food was excellent, the staff were very friendly and the price for the lunchtime meal was excellent. I couldn't recommend this more highly.

Pre booked based on reviews and love thai food. Muddled greeting by staff that didn't know what to do or where to seat us. Ordered drinks, waited ages so in the end we asked again as we could see our drinks on the bar waiting....

We went at lunchtime and had two bento boxes which were tasty and authentic (apart from loaded fries- although they were delicious) Tempura veg was spot on and the sushi was delicious. Restaurant was clean, service was spot on and the manager came to check...

Our second visit and we had a hair in our food too horrified to mention it!!! Will never visit or be eating here again and I live in Rushden supporting local business but not here! Two visits here have been horrendous! I would urge others...

New Restaurant In Eastbourne’s Beacon centre. Had a warm welcome from all the staff, the food was amazing and interesting. We were well looked after by the staff and manager. We recommend everyone to give it a try

Arrived at the restaurant during their lunchtime period. The restaurant was not busy and had 3 staff on the floor, yet we waited for 5 minutes to be seated. Sat down browsed the menu. Ordered both drinks and food at the same time promptly. We...

Superb service, extremely professional but friendly staff! Food was fantastic, will certainly be back to try different dishes!

Visited on a Saturday night, booked our table in advance. It was busy in the restaurant but that is to be expected for a weekend. Although, how the rest of the evening planned was not. In short, it took over 20 mins from being sat...

I’ve been a regular at Chi since it opened at Rushden Lakes. Cannot fault the restaurant. The food, service, decor and overall experience is impeccable. I guarantee you will have a great time! Make sure to book ahead if you have a larger group. My...

Loved Chi when they first opened, but our prawn crackers were swimming in grease and the portions have almost halved. The Vietnamese dirty fries used to be good for £7 but this time they were served in a bowl not even big enough to eat...

Really yummy food. We ordered a range not dishes to share and all were excellent. Sadly same can not be said for the service which was soooooo slow. Noone took drinks orders until we asked, no desert menu offered and waited nearly 45mins for the...

Had this booked for a few weeks, the restaurant was really busy but the service was really slow, we had to ask to order drinks then 1 member of the party had to wait 40 mins for a cocktail. The food was prepared quickly and...

Service was excellent with staff friendly and professional. Chose veg box on the lunch deal for £10. Food was delicious with generous portions.

another night with great food, vegan options and service from hasan:) cocktails were delicious and good value for money

Wow! Been to several restaurants at the lakes but what a lovely surprise. We were not sure what to order but the waitor recommended the satay bowl. A light lunch but what a lovely dish. Must say the bar tender made a lovely pina colada,...

First trip here and very impressed! Food was excellent and very filling. Staff were very friendly and helpful. Highly recommended!

In short, incredibly slow service and ridiculously overpriced food. It took 20 minutes to take our drinks order, 25 minutes to take the food order and 30 minutes for drinks to be on the table from arrival. Now to the food. While I understand costs...

It was my first time visit last night to chi restaurant and i can say that it was amazing ! The food they served was amazing, although waiting for the food did take some time but that’s understandable as the restaurant was very busy. The...

We arrived to a restaurant with nearly half the tables yet to be cleared of glasses and crockery, which was a warning sign. Clearly not enough waiting staff, some of which were more interested in looking cool than rather clear tables. There appears to be...

Had a lovely meal here with my friends who visited for the first time, I loved the variety of food on the menu and was really pleased by the service! Would definitely come again :)

This was my third trip to Chi within a space of 6 weeks and I most say it’s still as amazing as always. The food is delicious , I haven’t tried anything bad yet and I’ve tried most dishes on the menu by now. The...

Amazing food let down by ridiculously slow service. We waited over 20 minutes just for drinks, the food came out quickly and was delicious but our empty plates sat there for half an hour and our server appeared to have vanished. When our plates were...

Went for an early birthday meal with my husband. The gentleman who sat us down was charismatic and very chatty. Pornstar martini arrived- delicious. But omg the food. Absolutely incredible. We ordered - bang bang shrimp, duck spring rolls, chau sui pork, pineapple fried rice,...

Very disappointed with our visit last night. 3 of us got seated at about 7:30, we were deciding on what we wanted to eat then by the time we finished deciding we realised no one came to ask what we wanted for drinks, we waited...

I love this restaurent so much, its my favourite. Fabulous food, great and personable staff. Make sure you book though or you could be disappointed

I was sceptical about this place as don't really like chain restaurants. Really good hot fresh food, their buns were amazing. Chloe looked after us ensuring that we had clean plates with every round of food and was attentive and pleasant. Nice menu, food comes...

This is a tricky one as I really want to love it here! I absolutely love Asian food. We’ve visited twice, the first time during the day for lunch, and despite being one of maybe only 4-5 tables in the restaurant, the service was painfully...

Having been once before and thoroughly enjoying it after it recently being opened, we decided to visit again, an impromptu visit without the kids. WOW, what a difference, FOR THE WORSE!!! As they are similar to Wagama, food comes out when it's ready (that's fine)...

We visited twice in February to really give Chi the benefit of the doubt after our first poor experience there because the food was genuinely quite good! During our first ever visit there, we were not explained to that the individual plates would arrive at...

Visited with friends, had been a couple of times before and sadly it’s just gone down hill. 45 minutes to be given drinks, when the food arrived we had to send several dishes back, a gentlemen who I assume was a manager because he had...

Good food ruined by very poor service. Waited nearly 25 minutes for drink order in an empty restaurant and had to send some back due to dirty glasses. Nearly an hour to take our food order although our server walked by us many times. Food...

Arrived at 4.20pm without a booking. Asked if they had a table for 3 people. Restaurant was perhaps a quarter full. Advised it wouldn’t be able to provide a table for us as bookings only. Went outside and booked a table immediately for 4.30pm! Surely...

Good food spoilt by friendly but slow service. 2 waitresses & 2 in the kitchen for the whole restaurant on a busy lunchtime in half term. First dish took over half an hour to come out & the final dishes arrived almost an hour later...

Booked table for 12.30. Ordered small plate as a starter then 2 courses with fried rice The food is preprepared in vacuum sealed bags so not much cooking or prep involved. No wok noises or bustle of a kitchen My companions main meal arrived before...