Chai Wu in Kensington and Chelsea

The food at Chai Wu was absolutely delicious, with generous portion sizes that are great for sharing. The customer service was exceptional, making the dining experience even more enjoyable. Highly recommend!

48 Pound for dumplings. Beautiful, Worth the experience, but pricey

The food was amazing especially the spicy egg fried rice the normal egg fried rice and the sweet and sour chicken with passion fruit . The service was a bit bad cause when we order had to wait 20-40 mins before our food but the food is amazing!!

Chai Wu in Harrods is an amazing restaurant and one of our absolute favourites. The steak is outstanding, and we love pairing it with the noodles for a perfect combination. The sushi is authentic and fresh, while the crispy duck is consistently excellent. The highlight, though, has to be the dessert—it’s simply the best and always leaves us impressed. If you’re looking for a high-quality dining experience in London, Chai Wu is a must-visit!

Arrived at 8.45pm they close at 22.30pm and didn’t want to sit me. Shame

Meet & greeter barely looked up from his phone to wave me in. Simple order: one cocktail and a dim sum platter. Food finally plonked down in front of me, but drink never arrived. When I mentioned this, waitress told me barman was ‘still busy’, even though place less than half full. I tried to explain that a cocktail should be served before the meal, but I wasn’t allowed to finish my sentence. I cancelled said cocktail, which gave rise to loud muttering amongst the staff. Food? Tasty, but six bit sized pieces of dim sum for £42?! PLUS an inexplicable ‘cover charge’ of £1?! If you want rude, incompetent service and rip off prices, then this may be the place for you, if not avoid, avoid, AVOID!!

Had hot and sour soup and spicy tuna. Food is very nice however the service is very disappointing especially compared to the price tag.

Joseph was been very helpful, and had a good experience looking forward to be there again.

Chai Wu in Harrods was amazing! The service was friendly and professional, making me feel so welcome from the start. The atmosphere was elegant and stylish, with a modern Asian touch that felt luxurious. The food was incredible—beautifully presented and full of flavor. From sushi to the shezwan chicken everything I tried was delicious. It was such a great experience, and I can’t wait to go back!

The food was delicious and the staff friendly, especially Swizel

Food was top notch, very much pleased with the service received from semel, overall great experience for me and my friends, will definitely be visiting again soon

Semel was so very good about walking us through the dim sum menu. What an afternoon delight. Definitely worth the trek!

Great atmosphere great food. Switzel take care us very well. Will be back again

This restaurant has exceptional service and ambient. I do enjoy to have fantastic dinner. The service is absolutely excellent. Your staff, Semel, is very friendly and helpful. I highly recommend to anyone if you are in London. Definitely!

I had an amazing time at chai wu, thanks to exceptional service provided by Semel. She was fantastic! Friendly, attentive, and knowledgeable, she made our dining experience truly enjoyable. Excellent service all around – we'll definitely be back!

Semel was our waitress and was very attentive and nice! The food was also delicious. Perfect spot after shopping at Harrods!

Despite its glamorous location in Harrods, Chai Wu is a masterclass in how to charge luxury prices for food that wouldn’t pass muster at a supermarket café. The rock shrimp tempura was especially bad—soggy instead of crispy, drowning in oil, and with a suspiciously rubbery texture. Other dishes didn’t fare much better, with textures and flavors reminiscent of microwaved ready meals, and ingredients that screamed cost-cutting rather than quality. The service, to its credit, was decent, and the waitresses were pleasant and helpful. Unfortunately, no amount of good service can save food this underwhelming. This isn’t fine dining; it’s overpriced mediocrity dressed up for tired Harrods shoppers who are too dazed to notice. If you’re craving real pan-Asian cuisine, take a short walk to Zuma or Clap instead. Chai Wu’s food doesn’t deserve your appetite

One of the tastiest sushi restaurants I've been to and grilled with fantastic service. Hemangi was a very attentive server and she gets top awards for the way she conducts herself and took care of the parties I was with.

A superb place in a beautiful atmosphere. We we're so well served by charming Swizel and Hemangi

Just had the duck it was amazing, our server Nicole was very knowledgeable with the wine and gave a lovely recommendation. 10/10

Food was amazing and the service was very good and felt very looked after by Nicole, she was very attentive and friendly and made sure we had a good experience at this restaurant. Will be coming back!

My server was Nicole was great service and was so helpful and made my time at the restaurant enjoyable and great.

I ate here last weekend and I really enjoyed the food. My lovely server was called Nicole and her service was amazing. She was so friendly and helpful, she really made the experience so much better. The atmosphere was lovely too and I really enjoyed my time there.

My server was Nicole props to her made my experience very friendly and welcoming, very polite and patient and even dealt with my rude kids

Great surprise as we came across the restaurant. The food was delicious, authentic Chinese, and creative with inspirations from other cultures. The service and atmosphere were pleasing as well. We’d love to come back again.

I haven’t ate there, went for interview, although my interview was good but rejected. They call themselves “fine dining” restaurant but it is not. Their guest service needs to be improve. Although it’s good. I’d love to collaborate more closely in the future to improve their service quality and standardize our approach to delivering exceptional customer service.

A nice looking restaurant in the famous Harrods but sadly it was a hugely overpriced yet totally underwhelming experience. The food was mediocre at best (almost pub standard) but expensive enough to expect much more. We stuck to the ‘small items’ menu so can’t comment on the main courses but we sent one dish back that had a chemical taste and another which was made with more salt than you find in an average road gritting lorry! Poorly made sauces meant that everything tasted better dipped in Soy Sauce. The only good thing was the Champagne, and they didn’t make that! My advice is go in with your eyes open and be ready to walk out with a big hole in your pocket and a strange taste in your mouth!

Just stopped for Lunch. Wow great food and atmosphere. I had Chicken satay , sushi and Spring rolls food is amazing. Patricja was the one who assisted me she was friendly and helpful with understanding the menu and very attentive. Thanks you so much for providing a great experience for me!

The food was exquisite, and the restaurant had an elegant ambiance. The service was impeccable, truly outstanding – a 10/10 experience. That day, we didn’t pay much attention to our spending and ended up overshooting our budget, but it was worth it. However, the dim sum for two was quite disappointing – just six pieces to share between us! It was hardly enough. To top it off, when we got the bill, we realized we had been charged an additional £20 for the cover and service charge. Overall, it was a pleasant experience, but likely a one-time visit.

Very expensive , small portions , nice ambience. Food is tasty , good quality ingredients but the portions are tiny so you have to order loads of dishes . Service was ok, polite but not posh enough for such prices . Would I go again for a special occasion? No I don’t think so.

This place defies logic honestly, I’m baffled as to why it even exists. First off, they charge you just for the privilege of sitting at a table. Yes, you read that right paying for the pleasure of gracing them with your presence. And then, as if that wasn’t absurd enough, the food is an absolute disaster. Now, let’s talk about those prices. A vegetarian soup for £40? Sure, I can stomach that if it was anything less than an insult to my taste buds. But no, the soup was nothing short of abysmal. I’ve had better flavor experiences from a glass of tap water. It’s no wonder the restaurant was completely empty. At first, I thought I’d stumbled upon some hidden gem, but now I realize it’s just a bad joke with a really high price tag. Do yourselves a favor stay far, far away from this place. It’s not just a waste of money; it’s a waste of time and taste.

AVOID AT ALL COST Went to this restaurant last year and the food was delicious. This time round was the complete opposite: - One of the cook was on his phone the whole time while touching the food - this is extremely unhygienic. This is how they deal with hygiene in an open kitchen then what do they do in their back kitchen? - The crab and corn soup didn't seem fresh at all, it tasted of strong sea smell - The chicken satay was lukewarm and I wasn’t even sure if the chicken was so cooked - The sweet and sour chicken was also lukewarm and the quantity has been divided by two - The Dimsum were tasty but for the price it is simply not worth it, i’d rather go to Yauatcha - The service is appalling, no one comes to greet you, no one comes to take your order, no one explains to you the dishes which is crucial when you give an assortment of dim sum - They charge you a service charge AND a cover charge for no apparent reason. Did they give us complementary aperitifs? No? So just a scam Im a local and go regularly to harrods restaurants but this one has to be the worst i’ve ever been to and the worst restaurant in London that I have tried

Delicious food I will definitely come back for it

Absolutely great food. I recommend their fried rice.

Amazing gourmet Chinese food. The presentation was great, the food tasted amazing but obviously very pricey. The mocktails were very nice and the added bonus of being mostly halal too. The wagyu puffs starter was my favorite

We had a 7:15 reservation this evening. It took almost 10 mins for anyone to acknowledge we were sitting there. When she finally came to our table she wanted us to order our drinks, appetizers and meal all at once. We asked if we could order drinks and appetizers first . Which we did. When she finally came back to our table she said the kitchen was backed up and she'd be back in 5 mins to take our meal order. Then a man came to our table and said we had to hurry up and order because the kitchen was closing. It wasnt even quite 8:00 yet and the restaurant didnt close until 9:00. When they brought out our main meal we asked if we could order another drink she said no the bar is already closed! We had 5 people and spent almost $500 dollars and this is how you treat customers!!? Then we were given the bill and weren't even asked if we wanted dessert or coffee. We will never go back.

I had an amazing dining experience at Chai Wu! The food was fantastic especially the dim sum platter and the popcorn shrimp. But what really stood out was the exceptional service from our waitress, Pimcha. She was attentive, friendly, and made sure we had everything we needed. Highly recommend this place!

I wanted to go to a special restaurant for our last evening in London, and found this place with good reviews. I saw it was expensive but it should have been something special. According to the internet it was open until 11pm (what is apparently wrong), so I made a reservation for 8pm. After we arrived I noticed that the location is not as nice as it appears on social media. After we received our food, they already started cleaning the kitchen and all around us, so it was rather uncomfortable. As soon as we had finished our meal (around 9:20pm), we already got the bill, because they wanted to close. Dessert or coffee weren’t even offered. The food was okay, but nothing extraordinary and definitely not worth the price. The service was friendly, but it was still one of the most disappointing experiences I had, especially considering the prices. I felt like I was sitting in a fast food restaurant. From a restaurant that claims to be so high class, I expect better.

Most disappointing meal I have ever experienced in Harrods . Duck was under cooked with so much fat it was inedible, service appalling and the toilets were disgusting and unusable. All for the cost of £220 for two people. Certainly will never return.

The food was extremely bad overall and for this price even worse. They couldn’t even prepare the egg fried rice normally. Disappointing

A truly fantastic dining experience! The food here was to a very good standard and each dish tasted amazing, despite the extremely high prices, this was worth it. The staff are attentive and welcoming. The restaurant itself is quite large so you almost forget you’re in Harrods shopping centre, and has a very nice low exposure atmosphere. I would recommend for special occasions or when you fancy a bite to eat while shopping. PS. definitely recommend the green tea chocolate fondant after your meal!!

Awful experience here, terrible food and they openly tricked us; we ordered a whole Beijing roast duck which they asked us to confirm and we confirmed we wanted an entire duck. When the duck came we were confused by such a small amount. Surprise surprise when the bill came they had changed it for half a duck (which is 86£ as opposed to £112 for the full; you see why the 'mistake' happened). Besides this it was not a roast duck at all but made differently. Incredibly expensive restaurant and you cannot use Harrods rewards either. Worst Chinese food we have ever had. Empty for a reason.

good atmosphere，bad service，very bad food

Lovely Chinese food experience! the food was very good, it was expensive but very good quality. Fresh fish and very tasty truffle dumplings (my favourite) The service was also friendly and kind.

Firstly, stunning restaurant. Really 'posh' atmosphere. Staff are kind and somewhat helpful (although reception desk isn't always manned). However, their food is a major letdown. Their dimsum are at best plain and the selection is very limited. Do not attempt to order their 'Peking duck' as it is just a roasted canton duck which you see hanging in the shop windows in China town. They just attempt cutting the duck into little pieces and serve almost cold and weirdly with buns and then creps? Please Google how a Peking duck should taste and be served. All main dishes are seriously nothing special, and do not justify the price tag. Bit of a shame for such a nice looking restaurant, hence, it wasn't very busy at lunch time.

Visited for lunch last Friday (busy) and Saturday (much less so) Don't know why it doesn't get a higher rating on OpenTable. Very convenient when shopping for my new Samsung and linen on 3rd floor

Terrible service, so disappointed. After coming here for 8 years, this is the first time we faced such terrible service. No attention to detail. Did not serve the water or clean the table.

Overpriced, completely unseasoned, terrible service. You can’t make any alterations and the cannot make any accommodations for allergies because everything is premade. Literally the worst place I’ve been to in London.

Absolutely horrendous. NO FLAVOR. Food isn’t made fresh and cannot be customized. We ordered chicken rice and a few sushi and nothing tasted good. My child had an allergy and they were not able to accommodate in any way.

Stay away!!! Worst place ever. Awful staff that lies to your face that they have no table when they clearly have an empty restaurant. And when you confront them in lying - they don't even hide it, just refuse service with foolish reasons.

This place is ridiculously overpriced for what it is. The food is bland and does not taste like Chinese food should. The service is ridiculous. The staff know how bad the situation is and look defeated. Don’t go here. For the price you can do 1000% better.

Not bad.. but will never visit again very very very expensive

Food is fine if not considering price. No service at all. No manner and no training like or worse than take away shop.

23年11月19号13:37分，在这里吃点心，把一个短发中国人面孔的女服务员无礼对待，不知道是不是中国人，但是那种非常差的服务态度，和种族qi 视，实在让人很失望！ very bad service

I love this place , love this food

Lovely service, beautiful food - recommend- flavoured tea, lamb cutlet, salmon sushi / sashimi and the peaking duck …

Chai Wu is on the fifth floor of Harrod's, just behind the technology section. Very laid back and not presumptuous like so many other places. A little expensive, yes. But given the exclusive ingredients and their freshness, the prices are reasonable. The sashimi was one of the best I have ever had. And the freshly grounded Wasabi is a treat you do not get everywhere. But if I have to hear Sia's chandelier once more, I am getting crazy...

Enjoyed the evening at Chi Wu, in particular loved sushi, you have to try and indulge yourself. Make sure you book a table when chef Victor is in😉, it worth to wait even if its busy.

Taste like tesco food. Not worth it.

Food is ok not bad and service is ok. Nothing special. Pricey just because this restaurant is in Harrod's.

I was looking forward To Chai Wu for my birthday meal, was made to fill out a form prior to arrival but when I got there found out there was no need, wasn't read. My reservation was for 6 they told me 6.45 at first and they may charge as it would say I didn't attend, so upon arrival there was confusion Asked if I could have my champagne I bought within harrods they said they would charge me 25, ridiculous and made me not want to order anything more honestly. Didn't feel welcomed didn't even get offered a water. I have certainly had better customer service, considering they are in Harrods its not a good look So the food I loved cute place something to experience

It's Harrods so it won't be cheap but gosh why does it have to be bad? Please improve your food and especially the service! It would be a boon to the overall department store and diversify the customers coming in, if the restaurants were actually good.

We went to the restaurant twice, the first time everything was great (food, service and the general atmosphere) the second time the food was also great but the general atmosphere was strange because the employee Karen was not tactful and her service was very bad and her treatment and manner of speaking was not good. I think this thing makes the experience become bad, because we are not in her house, we are in a restaurant that provides service and food, which is supposed to be at the highest level.

Came Chai Wu restaurant with my little Princess who is just turn 8 years. Absolutely, Delightful experience Escorted us from we arrived till we left, the experience we got is unforgettable, fantastic customer service, lovely atmosphere, food is mind blowing, eye appealing and ver tasty, staff we met super helpful, friendly, and very knowledgeable. I specifically like to thanks Brando , Joseph and also swizel .

An absolutely delightful experience - located inside Harrods Dept Store, this restaurant oozes chic sophistication yet a warm friendly style of service. We were warmly welcomed & introduced to the delights of the pan asian menu by the restaurant manager & a selection of cold & warm appetizers were quickly served perfectly accompanied by some pink champagne nicely served in chilled glasses. The dumplings, wagyu beef puff pastry & sashimi were an excellent way to start. The mains were delicious especially the duck, codfish & fried rice with juicy plump prawns which were so fresh & packed with flavour. Just about everything we had was delicious & authentically Asian yet with a twist that made the food even better. The food arrived perfectly paced & the attentive staff were always on hand. Thoroughly enjoyed our experience here & we definitely will be back. Reservations necessary as the restaurant was packed!

Lovely decor and decent food. The staff is super helpful and friendly. The atmosphere can be a bit weird as it is inside a department store

Overpriced and poor dining experience. We ordered 2 cups of fried rice, 1 bowl of hot and sour soup, chicken satay and noodles. In total, the bill came out to 160 British pounds! The server’s attitude was poor and the food was mediocre. At the end of the day, if the food is exceptional coupled with a great dining experience, then the cost can be overlooked. SKIP this restaurant and go get a pizza on the 2nd floor.

مطعم أنيق وفاخر لمحبي الأكلات الصينية والآسوية -تاكل أصابعك وراها- وجبات سوشي ماكي رز بالخضار بالنكهة الخاصة والسمك والروبيان التايجر واللوبستر والمحار بأنواعه البارد والمقلي والمشوي وأطباق متنوعة وبعضها تُطبخ أمامك على التاوة ، خدمة النوادل ممتازة جدًا ودودين ومتأهبين لأقل إشارة منك يأتون لخدمتك مع الابتسامة ، الديكور والاثاث والجو جميل مع الإضاءة المريحة والهدوء ، حبيت هالمطعم واعتمدته وراح ازوره كل مرة ان شاءالله ، اكيد الاسعار عالية نسبيًا لكن يستحق التجربة ، موقع المطعم في هارودز في الدور الاخير تقريباً. شكرًا للشيف والعاملين والادارة الكرماء.

Came here with my friends from the states and one of them was running late. After 9pm the main doors for Harrods close. At that time, you have to be escorted into another entrance. Our waitress (i think her name is Nancy ) was kind enough to get our friend from downstairs. Nancy in general really elevated our experience, she was extremely accommodating. They also held off on closing the kitchen until she placed her order. Overall, the food was absolutely delicious, fresh, and handled with care. Definitely a memorable experience and can’t wait to return.

Fantastic customer service. Lovely atmosphere. Few items were out of stock which was disappointing. Still water was not cold. Had to ask for ice. It is a very expensive restaurant. Sushi was the best thing there. Very fresh. Food overall is good.

Some of the best food I've ever eaten in London. Do yourself a favour and give it a go. I'll definitely be back.

Beautiful pan Asian cuisine located within Harrods. We started off with the wagyu puffs which literally melt in your mouth with its tender filling and buttery flaky pastry. The duck pancakes are to die for, with the garlic truffle oil. Lovely atmosphere, with great service too. We were also fortunate enough to experience the dim sum terrace one floor below- again beautiful venue with equally beautiful food. Highly recommend! Foodie heaven.

Amazing atmosphere, food was incredibly good. I ordered quite a lot. It is slightly overpriced though. Total bill was £390. The restaurant wasn’t too busy and had an amazing ambience

Lunch was very nice here today which is located on The 5th floor of Harrod’s. I had a Lobster Tempura Roll and sweet & sour chicken serve in Dragon Fruit. Both items were tasty and delicious. The open kitchen was behind the sushi bar. The decor was elegant and the staff was attentive. A nice spot to visit while shopping.

Very upscale and nice Asian cuisine experience. My favorite thing was by far the Korean Lobster and the wagyu puffs, they both were jam packed with great flavor. The old fashioned was fantastic, it had great a smoky flavor too it and went down smooth. From the minute we walked through the door we were taken care of with kindness and respect. We were shown to our table with a smile and we’re having our drinks orders taken within a few minutes. The wait staff was very friendly and happy to help by making suggestions. The atmosphere was very nice inside, classy and warm. I would not hesitate to go here again.

We loved the food and cocktails while visiting Harrod's. It was a quiet oasis from the hustle and bustle of Harrod's. I believe Tony was our server and he was phenomenal he recommended a specific way to have our noodles (crispy) they were phenomenal!!! Best Chinese restaurant I have had.

Service was more disappointing than the food. Our fried shrimps were soggy today. We told our server to let the cook know. She mentioned it to the manager and the manager never came to check on us. Our water was never refilled nor did our server checked on us. Supervisors were too busy chatting with each other in the corner to care. At this price point, we expected better customer service.

My party of four ate at the Dim Sum Terrace, we were able to be seated without a reservation at 2:30. You must absolutely try the Pork Dim Sum( we ordered it 3 times!! ) Lamb Dim Sum, & the chicken Szechuan dish. The cocktails & service was also great! The online & the menu we received in person were different but it doesn’t actually matter it was delicious. There is also a wide selection of tea & seafood for those interested.

The best Asian food in London! I recommend this place to all my friends and they all love it too now. Will be a chai wu diner forever hands down

Went there for Dinner and I havr to say the food was absolutely fantastic. Can't wait for another visit

Great for lunch during your shopping spree

我最喜欢的伦敦的中餐厅之一。每道菜味道都很好。lychee martini 推荐。sea bass 现烤的，鲜嫩。waygu puffs 这是我的最爱

Delicious food but you need to face the spicy prices😁

I didn’t like anything to be honest and the food is over priced

Great Chinese restaurant in central london and Harrods Great taste, quick service and to the point.

Well be honest, the food was really good. We spend nearly £1200 on food only among four people. However, the services were amateurs, which ruined the whole experience. Otherwise, I could give 5 stars. First of all, the table was too small for 4 people, especially when we ordered so much food. The management did nothing about it, for fine dining, we didn't expect the dishes to be put on the table bang bang bang! You are supposed to serve soups and dim sum plater first, together with drinks. Wait until we finished, then serve lobsters, fish dishes, vegetables etc, Then the Miyazaki beef and Wagyu beef, and rice dish etc, and serve another around of drinks; And then desert ; None of those happens! So terrible, there were no spaces on the table, we don’t have time to taste and enjoy the food, everything were on table , bang bang bang together with no logics at all; we haven’t even finish the soup yet. Your amateur management served the food like Chinatown tourists restaurant, NO fine dining experiences whatsoever. As the guests, we have to hold the plates for you to make rooms for you and help you to serve the food. Professional chefs with delicious food but amateur floor manager and waiting on staffs. I rarely give bad reviews on Google maps. I am scared to recommend it to my clients, they might judge me. Frankly speaking, the food were good, I had take away served at the personal shopping room before Covid. But the dining experiences are disaster. By the way, the restrooms were not attended by staffs.

Loved it, nice atmosphere, friendly helpful staff, great service and very delicious food.

Quality food +++ & good taste +++ but a little bit Pricy (because I ordered too many dishes per one person) + Excellent Service

This place is awful. We showed up at 9:02pm and they turned us away because last sitting is at 9pm. Even though there were 4 tables open.

一个会说中文的年纪大的老太婆服务员 真是狗眼看人低 人不多 菜少点 她就用鄙视的表情 真是丑态 我们随便去商场买个东西 够她一个月赚的 垃圾

The food is more than fine. The restaurant is expensive, so you do not need to book. I really love it. The level is much higher than other Harrods restaurants. I put 4 stars , because the stuff is not always effective. But, do not worry, they are friendly.

Fantastic meal with great service. Can't wait to go again. Duck was amazing as was the satay chicken, dumplings and sweet and sour chicken.

Traduction française ci dessous The staff are very nice particularly Mrs Monika is very professional. She takes care of me and I want to say thank you very much, she’s very nice 😊I would like to go back to eat when i comeback to 🇬🇧 uk. It’s a nice place to be in London and also super customer service ! I recommande this place ! The food is very good 🌷please tell them you liked my review 😊 Le personnel est très gentil, en particulier Mme Monika est très professionnelle. Elle prend soin de moi et je voudrai lui dire merci car elle est très gentille, j’aimerai retourner manger quand je retourne au Royaume-Uni. C'est un endroit agréable à Londres et aussi un super service client! Je recommande cet endroit ! La nourriture est très bonne 🌹 n’hésitez pas à dire que vous venez de ma part 😊

Meh haven’t tried Japanese foods there but Chinese foods were not worthy at all

I would say none of the dishes deserve the price… and would never recommend to anyone

Delicious food!!! Great service Clean table Nice atmosphere

Really enjoyed this place. The food was fantastic. Lovely dim sum 🥟🍤♥️

Flavorful food selections & excellent service! Most of the time, we go by Google ratings when deciding where to eat. Although skeptical & we were already in Harrods, we decided to try Chai Wu. The 3.9 rating on here doesn't match the experience we got. The staffs were attentive, food came out very quickly (great when you're really hungry) & they all tasted great! It was a very busy, hot day in London & we didn't even have a reservation. The whole experience was fantastic!

The food was incredible,Excellent service. Loved all the dishes we got. Tiger Maki Roll, Chai Wu Fried Rice, Stir Fried Chicken with Szechuan Sauce, duck salad. Definitely recommend.

We’ve been customers of Chai Wu since it’s Inception some six or more years ago. Every summer we visit Chai wo at least once or twice , and Let me say we were never disappointed, this place serves one of the best Peking ducks in London. It’s expensive but the food quality, the ambience, and the courteous hosts justified the price. The service has always been impeccable, all the tables covered with perfectly pressed bright white linen. Attentive staff making sure the napkins are neatly folded back on the table in case we left for the toilet. The food also was always meticulously prepared and perfectly seasoned. Alas, this didn’t last for long. Today we went there for a late lunch, the food was over seasoned, no table cloth, the empty table next to us still had dirty dishes on top of it for much of our time at the restaurant! The leather bench we sat on and the marble walls were covered with dust, a lot of dust! the table was not cleaned after we were done with our mains and we had our coffee next to left over food and crumps from our main meal. Of course it’s not acceptable for a place that charges three figures per person per meal to provide such service in such environment. I have brought my remarks to the waitress at the end of the meal. She pointed out that the dust was due to construction next door; of course that is still not acceptable, but what was more shocking is that she left us without apologizing!