Caffe Nero Heathrow T5 arrivals domestic in Hillingdon

Waited seven minutes in the queue for my coffee only to be told when I got to the counter that contactless payment is not working. They could have saved me my time by informing me when I joined the queue or by putting up a sign. Seven minutes I will never get back.

A harsh review because a coffee shop needs to do at least 1 thing well and, unfortunately, the coffees we received were swill. Burnt. Coffee needs to be poured with water at 92deg or thereabouts, not at 100deg. And as for the female "barrista's" attitude, she needs to drop that as well, she has no idea what she is doing and no interest in serving decent coffee. Train your staff, calibrate your machines, and stop wasting coffee beans.

To the leadership of cafe Nero, This awesome polite and kind hearted guy I think his name is Sylvester not sure, but you can see him in the photo he’s just so good at his job, please support him in his career to level up as he deserve ! Thank you

Probably the best Caffè Nero I’ve been to. You get to see the planes land and take off on the runway, the place has a nice airy vibe about it with relaxing music and high ceilings. They also made me a very nice flat white and the couple next to me said their cappuccinos were good.

Probably the worst coffees I’ve ever had from a chain, including Starbucks. Ordered a latte and a cappuccino, and both just tasted of milk - no coffee flavour at all. We also ordered a pain aux raisins, which seemed stale. We had to throw everything away - if we’d been closer to the shop, we’d have taken it all back. Terrible coffee and ridiculous prices (£12 or so for what we ordered). You’ve been warned!

Staff working slow,talking to each othwt and not trying to serve people,coffee is good.

Unprepared staff. It took the girl 5 minutes to find the right button on the cash register. The tables belonging to them exclusively are not cleaned. We were forced to stay for more than an hour waiting for the flight, and no one came to clean up. Ruined armchairs and chairs. Decent coffee. Poor sandwich. Almost worse than Costa.

Excellent service from Damian, professional & fun at the same time. Great food overall! The gluten-free sandwich lacks a lil of flavor to my taste, but I'm being a picky Frenchman, here. The tomato-basil soup is excellent, though. & the Moccachino is excellent, great job!

One of the pathetic places! First of all the food is old and low quality and overpriced. Secondly, the staff is sneaky! They charged my credit card and then said it didn’t go through and took cash from me. They will never hand out receipts proactively. It’s a trick they learnt i guess, how to cheat customers- they will ask you, do you need receipts. Most customers will say no because you will anyway throw the piece of paper, so why take. That’s their way of not handling out receipts, and when you Complain of overpaying/ overcharging, they will ask you to produce receipts! Failing which they won’t consider your request!! They tried the same trick with me, but when I said i will raise fraud, they agreed to refund the extra charge!! The staff is a bunch of wannabe Indians, with fake accents, overall a major disappointment!

Thank you Danny for such an amazing service. The coffee taste amazing too. Very friendly and welcoming staff. Keep smiling 😊

Coffee I enjoy but the place needs a serious clean. Floors, tables and chairs are filthy!

Awful customer service. I ordered a coffee and babychino with marshmallows on the side for my child. Coffee and babychino were handed over but missing marshmallows. When asked about it they told me they were in the coffee then proceeded to argue back and forth that it was what I had requested - this would never have been the case. In the end they said I’d have to pay extra for more or they’d take them out my coffee. I explained my young child could not have coffee covered marshmallows. So staff reluctantly handed over fresh marshmallows but took my coffee off me to remove the mallows in that and throw them out as I hadn’t paid for them. Ridiculously petty reaction to their own error having not actually listened to my original order. Will never purchase from them again.

We arrived in London for transit to Edinburgh via Heathrow Airport. While waiting for the connecting flight we decided to have some coffee & bites at this place in T5. The coffee is super hot but nice. Love the pastry as it is sweet & creamy. Price wise is reasonable 😋

Visited afternoon around 3/4pm on 25/05/2024. Two staff barely acknowledging customer and speaking Indian in between themselves. What gives? Dirty tables as well. Coffee is good though

This is for the landslide departures branch. A good option and far less crowded than the pret by the check in desks. Some tables have runway views, but you'll be lucky to have these. If killing time waiting for someone in arrivals this is probably a better bet than the coffee shops downstairs, just take the lift up.

Giving this place 5 stars because of a server called Huda. She was actually training and was the most polite and pleasant individual I've encountered at a cafe nero branch in a while. Keep it up young lady!

Bad food, bad drinks, poor service, over priced, unpolite staff. make.you a favour and step out this local

I am so disappointed to eat a cold sandwich, that too on the pretext of some obscure rule. I selected a hot drink and chicken sandwich and paid for the meal. The sandwich was served cold. On going through the food isle once again, I saw an option that could be warmed up and served hot. I took it to the till expecting to exchange the cold sandwich with the warm option. However, to my surprise the guy at the counter told that they are not allowed to exchange the food. I wonder what happened to the cold sandwich in a couple of minutes and why it should not be exchanged?

Disgusting dirty place seen a mouse running around and the manager there was very rude he actually smelt really bad himself like he hadn't showered for weeks avoid at all costs

The ham and cheese toasties here have saved my life twice now

Nice music but undrinkable coffee. Overly hot, and totally tasteless apart from a burnt, bitter aftertaste -- and that was a "medium roast". Unexpected from Caffe Nero

Best place to get you coffee with a snack at Heathrow Airport. Delicious blueberry muffin along with my coffee. Loved it.

We drink Coffee and Hot Chocolate

Slow as some village coffee shop

Coffee tastes like astray extract. Pastries stale. Tables dirty. Chairs worn to threads and beyond. Seat cushions worn so badly they lost all their, well, cushioning. Absolutely awful place which used to be so pleasant.

Had a good experience here. Tuna melt panini was very delicious, slight spicy which was nice and meet my taste. Hot latte in cup was good as well. I enjoy waiting for my flight here.

The cafe is not maintained properly at all. The tables were really dirty and there was no one clean them.

Probably the worst cappuccino I ever had. Tasted like a bad old black coffee with some milk. Cashiers were not friendly.

Whenever I’m in the UK, Café Nero is my favorite

I got a tea and a scone here before heading to the car hire. The tea hit the spot to help me wake up for our local business meetings.

Just a Nero coffee, nothing bad to say

The customer service at this place is absolutely horrendous. Nero sort this out. Staff stand around talking for ages at a time before even deciding to make your drink. My food got forgotten then they had to make it again and they were very rude. Awful!

Only 2 of us in the queue. Took ages for the woman in front. Got my drink wrong (made it iced when I asked for hot), and took 10 minutes to make a drink.