Caffe Nero in Omagh

Really friendly staff with rapid service. They always get my order right and serve with a smile 😁

Myself and a colleague called in today for a few coffees x 4. I witnessed a staff member take our order, turn round to make them while mouthing ffs, not the short version mind you. Obviously we won’t be back, this was possibly the worst service I’ve ever seen.

Good experience and lovely coffee. Employees were friendly and helpful.

Visiting has become part of our weekend routine. Excellent coffee and a fabulous café vibe.

Sophia in Caffe Nero Omagh is a gem, looked after our every need and checked with us until our coffees were perfect. I'd asked for iced mocha instead of mocha frappe which is a big difference, she realised and fixed my coffee for me. We had a great visit and possibly the best customer service ever, and didn't slow her down either. Love Caffé Nero, always choose them as I can bring my wee dog in with me and always get a great welcome. Dog-people are the best! July 2024

Lovely cafe, kids love the ham and cheese croissant and juices here

Burnt my panini 2x a row, and they aren’t cheap 4.95 per panini

Very Drity. Windows never clean. coffee bad at times

Quick. Lovely coffee. Easy to park at. Thank you!!!

Good coffee spot in Omagh Always busy Tasty hot chocolates Friendly staff Serve the drinks a little too hot this could be reduced

Too long, too expensive but that one tall fella with blonde hair is Hella zesty tho

I visit here quite often. The staff they have are amazing. They provide the personal touch and make it known they have seen you before. Always a smile and professional service. I look forward to my visits and sampling the lovely food and drinks.

Good coffee, nice atmosphere & great staff. However, terrible internet. At least the coffee is good. They almost never play background music. I’m not sure if it’s intentional, but my phone’s internet signal becomes disrupted inside, and I’m forced to use their “free” WiFi. Which isn’t great. Great coffee shop if you don’t need internet.

Was in town for lunch with a friend and they didn't have any vegan desserts, tried another place and again, neither did they. So we came to Nero's as I knew I could get a delicious vegan chocolate cheesecake and coffee. Having a reliable menu on your doorstep is underrated. Thanks Nero for stepping up the vegan game. I'd still like to see almond milk on the drinks menu please

Called in for a coffee and a rest from shopping. Plenty of room for my husbands wheelchair. Staff were great very helpful.

Nice coffee and a good selection of cakes/treats set in a comfy decor.

Quick stop just to grab a coffee and bun after visiting the shops. Only two staff on duty and 7 in the queue so took some time to place the order. Friendly staff, and a relaxed atmosphere. Plenty of food and drink options.

Place was dirty, very limited choice and the guy serving us was very rude. Would not recommend

Lovely atmosphere and surrounding, food incredible, staff helpful n smiling, and reasonably priced

Splendid place to pop in for a quick coffee ( or tea) and a wee bite. Staff are brilliant baristas and know their coffee. The place is almost always cracking and you might have a bit of bother finding a table. But, most will let you join them at their tables, if they have an extra seat.

Compare to...? What? Walk in hungry enough 5 star, búval bélelt mood - not even 1.. Divat.

Toliets were disgusting with overflowing bin with sanitary products , floors and walls dirty and no hand wash ,dirty toilets are a true reflection of a property

The area for staff to work in is far to small. Staff are friendly & mannerly.

Lovely place for a wee stop off cuppa

It's not just about coffee it's a peaceful place to sit and think and nice people and very, very friendly staff great service

More like Battersea dogs home Some owners allowed dogs partially on table Grubby surrounding , disinterested staff

Great choice and dog friendly woohoo 🥳

The staff probably let this establishment down most. Sometimes they appear disinterested, as they happily chat amongst themselves, like kids behind the bike shed. Most times I am in I have to request a spoon. A basic requirement one would think when having a coffee. As for a napkin? They obviously don't stock them. On occasions the sit in option hasn't been available, due to a lack of staff. Hello, management! Another trick is that when the day is down to the last hour of trading, you won't have the privilege of a proper ceramic cup. On the plus side, the coffee is generally good, with a relaxed atmosphere about the place.

Hot chocolate and Cappuccino weren't hot enough. Also tables and seats were in need of cleaning. - staff were busy. I would add that staff were friendly and helpful

Great place for a coffee. Lovely staff.

I visited Cafe Nero in Omagh today and was amazed at the abrupt and rude nature of the guy who served me. He made me feel like my decision to have coffee thee was a huge inconvenience to him. I wished to sit in with my son and was told I could only have takeaway cups as they didn’t have enough staff to wash up afterwards. Although tempted to leave, my son was keen for his hot chocolate… so I stayed and looked for a clean table… all were filthy so we ended up leaving with our takeaway cups… needless to say I will not be back but I do feel strongly that Cafe Nero management should be made aware of how rude and inept their staff are.in the Omagh branch.

Was just ok. Nothing spectacular.

The staff were barely civil and the whole place had an air of decrepitude . A major deep clean and attitude reboot is sorely needed. I used to like the coffee but today's was bitter and nasty. Thoroughly disappointing..

Great coffee and service usually good.

Nipped in for a coffee (latte) and throughly enjoyed it. Young staff working on a Saturday, but they were approachable when asked a question.

Only 1 person serving soon as the queue got bigger someone must have been on a break and came out to clear the queue. Great customer service

I go to nero in omagh a few times a week to work and it’s always great, great coffee every time and all the staff are great- always remember my order and have made an effort to get to know me since I started coming in.

A quick Cappuccino and slice of lemon drizzle cake, very friendly staff and plenty of room to relax for a few minutes.

Beautiful coffee. Efficiently served by excellent staff!!

Service not bad warm environment found some tables not clean down could do with refresher in-house cleaning .

Całkiem dobra kawę tam serwują..

Mir war es hier eindeutig zu voll ... Zu wenig Abstand. Aber wir sind ja auch in GB, hier gibt es ja quasi keine Einschränkungen ...

Lovely homely atmosphere and quick and polite service

Can smell the coffee now ~ want to go now for my coffee fix.

Came in for a sit-down coffee, was greeted by a Barista who I came to know as Aoife, couldn’t be more helpful while ordering as I don’t drink much coffee, very polite and sat with me when the store was quiet will defiantly be back !

Always good quality food and coffee in this Omagh branch of Caffè Nero. Plenty of free parking and close to shops. It's the sort of place that you can sit for hours and not feel under any pressure to leave. There's indoor and outside seating, as well as toilets.

Lovely vegan cakes and yummy coffee. Worth to go.

A little bit bigger tea kettle for that price will be 5 star. Whatever I been enjoyed. Thanks.

Cafe Nero has excellent coffee but the service is abominable and the staff in dire need of training. Robin Manageress needs immediate customer service training in listening to customers while ordering without interruption and all staff told to wear their masks. It’s not rocket science and the business has great potential but not with some of their current staff

Male Barista wore mask on right ear then had it supporting chin never in 30 mins or so that I was there wore it correctly when clearing tables or behind counter. ?????

Lovely spot right beside M & S Retail Park. Open till 7pm on a Sunday where everywhere else seems to be closed at 6pm. We got there at 6.30pm so by the time we got served (it was busy) we had to sit outside. We got a slice of cake each and a coffee, both divine. Would recommend for a welcome pit stop!

Very dirty toilets!! Asked a member of staff to the clean tables before I sat down with my elderly relative was told to clean them yourself as they were too busy there was nothing provided for cleaning only a bowel of water that a dog was drinking out off. Rubbish bins were over flowing and one member of staff was very unpleasant.

Staff alright, Carmel squares yummy and keep me coming back!! Place generally appears dirty and could do with a deep clean. Toilet definitely needs attention. You now have to clean the tables outside before you sit down!! Perhaps a carry out off Carmel squares instead although I’m now not sure about that either☹️

As always beautiful cappuccino served by Marty!

RIPOFF..........can't justify the prices for their coffee and food! Hygiene and decor not up to much either. Don't be in it much and wouldn't be in a rush to go back!

Average service definitelynot the place to go for a take out coffee if in rush...fella in charge walked around whilst 4 or 5 in the queue...waited probably 10 mins in total and as I stood aside politely whilst my coffee was being prepared, letting the next person get served...he proceeded to make himself somewhat useful by scolding me and ordering me to stand behind the screen which I done and was less than a metre from the next customer...serious attitude problem noticed thus guys behaviour before.

Hazelnut festive hot chocolate recommended!

Always love going to Cafe Nero. Very friendly and helpful staff. Food delicious and the only place to get hot drinks that stay hot to the last drop 🥰🥰

Food and drinks below average and the service is disgraceful. Sat in here just before lockdown was reintroduced last week and a male staff member was just incredibly bad mannered. This place has very little to recommend it anyway, but rude behaviour is the nail in the coffin.

Always a perfect tasting coffee. Prices are decent, and waiting times are short.

Visit here regularly. Coffee is constantly good, as long as you like a darker roast.

needs a deep cleaning. very grotty

Pretty average, coffee can be a hit or miss, but staffs are really friendly!

great atmosphere, reasonably priced,very friendly staff and management

Nice cafe bit expensive quick and efficient

The staff are efficient and the location is great.Coffee great.It used to be scruffy but..no more! I like being able to get porridge or soup as options as well as sweet stuff.

The staff are more friendly as in January 2020. Prior to that, not good, far to slow serving, and staff always sermed glum to state the very least. * I had used it quite a lot over a few years but got fed up of the slow service etc. * After all we the customers are paying for the service and expect just that. * On the other hand, i expect they are being paid poor wages for the work they do. * It needs a thorough cleaning & redecoration. Cleaning of the seats and upholstery as it is filthy. * Always look carefully prior to taking chairs or seats. *** Hopefully this will be a wake up call for the Management of Cafe Nero or the Management of the Francisee etc.

Great service today in Caffe Nero. Professional staff

Slow service expensive and the cakes were stale and dry my advice give it a miss

Loads of parking, friendly staff, great coffee!

Great coffee and friendly staff the loyalty app is awesome loads of great coffee rewards

Very friendly service and fantastic coffee 👍

Met mates for cuppa... was lovely

Good coffee and nice place to sit and people-watch

Great place for a coffee. Location especially good as it is close to some other shops which keeps everyone happy.

Staff are the best but please Caffe Nero Omagh needs an overhaul...it's such a grubby cafe

Great service. Never have to wait too long to be served👍👍

Staff were very friendly. Service is always with a smile.

Always a great experience when I go to this cafe. Lovely coffee and helpful staff, especially a girl who served me this afternoon, not sure what her name is but she was wearing a trainee barrista t-shirt. Keep it up! 😊

Friendly & pleasant staff & good coffee.

Love it though sometimes a little understaffed.

Malo el café caro todo y las sillas buenísimas, podían mejorar mucho.

Awful place and terrible coffee, extremely dirty place

Very disappointed. Cold and dirty

It's ok. The cleanliness of public areas isn't great. Lots of bits of the floor simply aren't cleaned properly.

Good coffee great staff always feel welcome don't need more five stars well earned

Love Nero's! Staff generally great. Would be nice to see the seats reupholstered though. They've taken some abuse.

I love going caffeine Nero the thing that puts me of is so many dirty table's and people sitting on laptops taking up seating when someone as to look around to get a seat and it's very small 🤨🤨 I love your hot chocolate and your food and snacks only go in once in once in a blue moon (Omagh)

It's trendy so its the place to be seen, but honestly its just overpriced foam in a cup, the coffee isn't even that nice and as for the snacks they are extremely over priced, you can buy 2 packets of caramel squares in the shops for what they charge for a single one. Yes they have overheads but we are not in the heart of London so cut us some slack.

Stuff not very happy, good atmosphere. Need average height for your table use. Cleaning and hygiene needs.

Bit dirty. Needs a good cleaning. Seats and tables are grubby and floor was very dusty. Nice coffee tho .

Love coffee here and nice atmosphere

Seems to get more expensive each time I visit 😔

Good coffee but cake was dry around edges with being in the fridge. So much so the tip of the cake actually tasted stale. I have found this problem in several Nero's. I was also sitting beside a stack of highchairs and they were filthy. I wouldn't put a child into them. Little more attention to detail required.

Have dined on a number of occasions here in recent times. Very disappointed that one of the staff here is very unfriendly and I have felt uncomfortable during my visits.

Cafe Nero, adheres to the brand, coffee is good with sandwiches and treats if you want them. I like this because the walls are glass and sitting with coffee on the sofa people watching out the window on a cold day is great. The place is busy so you can have trouble finding seating at prime times

I'd rather swallow cum than drink the froth on your coffee

Quite simply this branch need to be closed for a deep clean, redecoration and staff retraining. Wasn't overly busy but staff seemed very disorganised and unhappy attitude. Had to ask for table to be wiped as had been cleared but crumbs and drink stains remained. Floor also dirty. Everywhere grubby from glass panels to light fittings and cobwebs. Major accumulation of dirt evident at edges of floors near the counter area. On visiting the loo, the door to the behind counter area was open and it looked chaotic and very dirty, especially the floor. Air conditioning turned up high so it was cold and uncomfortable. Have noticed increasingly poor standards in many Nero outlets so will be avoiding in future.

Filthy, cold and unfriendly staff

Very nice coffee and some very good staff. The staff seem very overworked thus the amount of dirty tables. There is also a large turn over of staff which is not a great sign. Staff training is also an issue as there are some very poot habits with the workers. However the staff are also one of this coffe shop's best attributes. Cofffee and food is pricy to have to put up with untidiness.