Caffe Nero in North Down

Can’t believe they let dogs sit on the nice leather chairs. Went in and the first leather chair next to the till has a dog sleeping on it as I waited in the queue and staff made coffee. Other customers came in and sat where the dog had been sleeping minutes before.

The worst Caffè Nero and coffee shop in general that I have ever been to. I was here on Easter Tuesday and It was absolutely filthy, not a single table cleaned, dirty cups everywhere and they had actually run out of clean cups to give to people. Whilst it was relatively busy it wasn’t so busy that the staff shouldn’t have been able to cope. To make matters worse one of the guys had an extremely bad body order issue like he hadn’t washed for months! It stank out the whole coffee shop. The toilets were not the cleanest either. From the looks of previous reviews there has been an uncleanliness problem at this place for a long time. I certainly won’t be back.

The place is filthy and needs a good clean. Staff are poor , spending more time moaning to each other about other colleagues than actually paying attention to what they are doing. Many other much nice coffee shops in Bangor

Called in Sunday a few weeks back after not having been in since a horrible experience last year. The place is absolutely disgusting, I know it is dog friendly, and I love dogs, Bangor is full of them,but the cleaning and hygiene here is non existence, a dogs kennel would be maintained better. Obviously area or regional mangers never visist, or if they did would notice 🤔 or would they? Will never be back. Plenty of new independent coffee shoos opening in Bangor which are spotless, including a new one close to the courthouse. I doubt if Caffè Nero management read the views here because nothing has changed in this dump of a shop. Keep er local and keep er independent.

Visited today 26/12/22. The floor as we went in was filthy as was the toilets. The tables were dirty and uncleared. No one was cleaning up. We had to wipe the table ourselves before we used it. There were 3 dogs in the shop when we were there, one of which had its nose on the table. I would not recommend this coffee shop to anyone. I have reviewed this but looking back at previous reviews nothing has changed for years.

We visited this store in Bangor Northern Ireland. 27th October 2022 Filthy uncleared tables Disgusting toilets Rude staff too busy talking to friends to serve customers Serving half full cups of drink Sticky armchairs The whole operation was slipshod and an embarrassment to a world class brand.

Staff are hit and miss in this shop, normally miss. The day we came in the girl who served us was borderline aggressive, not my fault they had a busy Saturday and only two Staff on all day. There is little to entice people into Bangor Town centre nowadays and one thing that did was Caffè Nero, but unfortunately after our recent experience won't be back, we'd actually prefer to drive over to Newtownards Nero now for a coffee, better shop and Staff.

Had a coffee and Hot Chocolate all good and girl serving was friendly. The tall male late 20s dark hair going around collecting and tidying up was rude. Pointing his finger for us to move out of the way whilst queuing for drinks and when we moved nitbeven a thank you. A simple request like excuse me or similar would be the normal way . Not gesturing with your fingers. Manners and politeness goes a long way. Shame let down Cafe Nero 😞

The people who work in cafe Nero currently are an absolute credit to the place. I came in today and the young man and woman serving were both so enthusiastic and friendly. They were brilliant.

Went in today with my wife and our little dog. Caffe Nero's decision to allow pets was a great decision a few years ago and we have been regular customers since then. Today, my wife received a cup with a lip-ring on it. When she pointed it out, the server took it from her emptied it in the sink and made her another tea - no mention of sorry, in fact no comment at all. The cafe floor was filthy and the doorway looked as though it hadn't been brushed in months. The tables and chairs were also grimy and had items food and paper lying on them. Another man was clearing tables but not cleaning them or the floor around them. One lady wiped her own table while we were there but no one else did. On leaving, I advised the guy behind the counter that we would not be back as the cafe was dirty and no one seemed to be cleaning the tables or the floor. His attitude and that of his colleague was very defensive and they pointed to a card on the counter which they said asked customers to clean tables. There was no mention of who was responsible for cleaning the dirty floor or seats. It's a pity that neither man seemed to care about the cleanliness of their own cafe or the impact that such a place has on their customers. If Nero is placing the responsibility for cleaning tables on to their customers then I think it's a policy they'll need to reconsider. Very disappointing.

One guy brings the name down by a mile! Rest of the staff are brilliant. One particular guy (balding fellow) refuses to make hot chocolate Milano always says it is out of stock yet the rest of them grab the carton from a completely different place! Not to mention his mask was wore just over mouth and perched under his nose. Shocking service and terrible attitude. Never returning again

Always went to Neros but now changed to costa purely because Neros has went cheap and changed there wifi nationwide.You cant connect to it at all in any off their store so was always eating my data up. Contacted customer service was told it was my phone Profit over Customer once again.

They love dogs. The only cafe I've found so far in Bangor who welcome dogs, oh, and the coffee is great. Good on you Cafe Nero.

I love cafe Nero coffee, but it certainly wasn't worth the filth to get it! Disgusting is the first word that springs to mind...it unfortunate as there is very little in Bangor. The staff are lovely, but they need a cleaner!! Their area manager or whoever should be ashamed.

The wifi is rubbish and apart from a few new members of staff the others are more interested in themselves than customers it's such a pity the staff used to be great!

Went here to have lunch, but when we saw the state of the place we had bottles of water, which we chose to drink from the bottle rather than risk a glass, The tables and toilets were filthy. There are so many lovely eateries in Bangor, this is NOT one of them.

Nero is my 'go to' for my daily caffeine fix, for many reasons but ultimately it comes down to having the best coffee, and a great team who make me feel at home. In my humble opinion, none of the other coffee shops, chain or independent, produces an espresso base that comes close

Nero's tend to offer a consistent service, but I love Nero Bangor.... The staff are so friendly, they remember my drink before I walk though the door and it's always top quality.... No they don't serve ice cream or fries, but if you want authentic coffee in a non rushed setting from people who want to know you, then there's no comparison in town

Love the coffee in cafe Nero and the caramel squares! Friendly service and very helpful staff were able to provide a bottle warmer for my baby.

Quiet Sunday morning 10.30 am. One customer in front of me in the ‘queue’. Two staff behind the counter. No other orders being prepared. Two staff have a chat with the other customer, then both search for the vanilla bottle for her. After feeling I had become invisible I took note of the time and then after 3 more minutes did I get any service. Meanwhile 3 tables nearby vacant but tables have empties on them, no milk on the stand. Pretty poor service, better coffee down the street in the locally owned cafes.

This fault of dirty uncleared tables seems to be a problem in all Cafe Neros. Every one I visit has dirty tables and often the staff are standing talking, ignoring the mess. Customers have to clear the tables themselves.Another thing which is very annoying .. they sell takeaway coffees, (at takeaway prices ) then allow the customers to sit inside with their takeaway cups. Often there are more takeaway cups around the tables than ceramic ones. I am paying extra to sit inside and often can`t find a pleasant table to sit at. Very poor. Make all the coffees the same price.

Have tried many times but I always walk out before I am served... Part time school Kids are not enough when speed is a factor.

Fácilmente el mejor café de cualquiera de las cafeterías de la cadena, pero la calle principal de Bangor debe dirección competente falta. El lugar es, en el mejor y en el peor de desordenado, sucio. Demasiado a menudo las mesas están sembrados con la izquierda restos de difuntos tazas clientes, platos, etc. Hay claramente un problema sobre la dotación de personal. Muchos barman y no hay suficiente personal de mesa, mantener el lugar ordenado. Esto debe abordarse o las malas críticas y continuará aumentando, lo cual sería una lástima!

Soy un ordinario de la bangor tienda. Pero recientemente es así que cuesta abajo ya no ve tan a menudo. Recientemente fui y pedí un café con leche y delgada cuando me dieron la taza era sólo espuma, así que pidió más leche la gran chica pelo largo era tan grosera me dijo de no pedirlo mojado. Y luego me dijo que me pedía correctamente la próxima vez. Dios sólo pedí un poco más de leche. No me importaría si ella hizo una buena taza de café, pero ella es el peor que he probado. Venga esta gran chica tipo de Bangor. Ella necesita más formación tanto en r cómo hacer un café y servicio al cliente

Usando Cafe Nero desde que abrió la casa favorita de café, pero lo que ha pasado. Bangor

Had a Coffee (Americano) Sat outside and listened to a busker across the road. Coffee was prepared fast and the staff were very friendly. Coffee was lovely.

Great coffee. High back chair. Very enjoyable morning. Good luck to the trainee barista ...you made a great coffee.

Bien ahorrar tiempo, dinero y estrés, dolor, no visita Neros en Bangor.

Fuimos y compramos una sandwichera, la señora dijo que lo trae a mí cuando estaba listo. Esperé unos 10 minutos, no llega. Yo no soy muy polémica persona así que me hicieron esperar. La señora subió a mí y me dijo que ella se olvido de mi sandwichera, no prisa, así que realmente no importa, ella fue y poner otra. Nos llevó unos 2 minutos, la señora luego llegó con una tarjeta Caffe nero con todos los sellos, así que pude conseguir una bebida gratis la próxima vez! La señora era tan dulce, que sin duda volveremos!

My espresso shot sat for 5 minutes before the barista heated the milk for my latte; when I worked in Starbucks, we were trained to use fresh espresso within 20 seconds or the flavour turned.

Mi sono fermato un paio di volte a prendere il caffè e devo dire che dato il luogo non era male, i prezzi per un espresso sono alti ma merita di essere provato.

I went in today at 4:30 to get a slice of red velvet cake for after to work. I was slightly disappointed when my slice was the last slice and was rather small. The girl served me but never gave me a receipt. When I got home after work I was getting ready to indulge in my cake to find that it was rock hard. I could of broke a tooth on it. And I couldn't of taken it back as I never got a receipt.

My husband and I like strong coffee and we think it doesn't come any better than the Americanos served in this cafe. If you wish to partake of some food, the buns, cakes, scones etc are always very fresh and very tasty. Sometimes, the place may be a bit untidy with tables not cleared if it is very busy, but we find this is no different than any other cafe.

This cafe has gone down in my ratings. I arrived just as it opened one morning and couldn't believe haw grubby the place was, so obviously no cleaning done since closing the previous evening . The table, floors and seats were dirty and littered with crumbs? Disgusting!!Come on cafe Nero team, get your act together. Your coffee is good but your housekeeping stinks.

Extemely over priced for what you get but some of the drinks are lovely. Food is way too expensive if you are wanting lunch or buying for more than one person

Met friends again for coffee and again was annoyed at the state of the place. Apart from the fact the seating is badly stained and dirty looking, the tables are not cleared regularly and they never seem to lift anything of the floor! No excuse when there's always two or more staff chatting away to each other as they serve you ....if only the coffee wasn't so good!

We have gone here with friends most Sunday mornings for coffee for the last year or so. The only reason is because there's not many places to meet on a Sunday and the coffees good. Apart form that the foods hit and miss, some muffins have felt a bit stale and the most irritating thing of all is the lack of cleared and clean tables! The worst thing is that there's no need for it as there always seems to be at least one staff that could be doing that. Also I have lost count of the number of times a senior member of staff, looks like an area manger maybe, is taking up two tables with her laptop and notebooks spread out when customers are looking for seats! Obviously they don't need the trade!

Stopped in for a coffee , received good and prompt service. We arrived close to closing and the lady even said for not to rush as she would be tidying up for an extra few minutes.

I come to cafe Nero quite often; I know it will always be good food and drinks, nice staff and a clean place.The atmosphere is good and it's conveniently situated in the middle of a Bangor thoroughfare .I take my son , wife , mother ; good for all ages or even on your own. They have news papers !We had tea, hot choc, milk shake. Two cheese and ham croissants and ham/Edam toasties ... , oh and a big bag of Pop corn for the boy ! Very good for £18

Very disappointed! We would call for coffee and muffins several times in a month and have always found it to be great however, lately we find it hard to find a clean table. Usually this is a problem in cafes where staffing is low but this doesn't seem to be the problem here. In fact when we were in a couple of weeks ago two members of staff were taking up two tables on the back bench area to discuss promotions, staff rotas and staff problems!! I sat at the dirty table beside them while my husband bought the coffees and muffins and the staff ignored me. Again, when my husband came down and we cleared the dirty plates away together we were ignored. Then we had our coffees while listening to one girl, who may have been a manager tell the other, who looked like an area manager all about a difficult member of staff she had to deal with by text!...... Not how we want to spend a relaxing morning over coffee.. Please take note Nero's this is not professional behaviour!

The staff really make this place welcoming. Friendly, efficient and polite. Lovely atmosphere but unfortunately I have to echo the point of other reviewers that you might have to clear your own table.

Neros coffee house situated in middle of Main Street Bangor is an excellent place to visit - great atmosphere. Staff very friendly and efficient, menu limited but it is sufficient for a quick snack - porridge, soups, paninni,, sandwiches, biscuits and pastries etc. Highly recommend.

My husband and I are regular customers as love the great coffee ,relaxed atmosphere and mix of classical/jazz music playing in the background. The staff are friendly and helpful and whilst they cope with the long queues of customers so well unfortunately this is at the expense of clearing and cleaning tables at times. My only gripe (and this is relevant to other nero cafes also)is the air conditioning in supposedly warmer months. It blasts out making it very chilly especially in certain seating areas. I have asked for it to be turned down and fully appreciate staff get warm as they work but I am sure it could be regulated in some way so the staff get the benefit of it.This does not put us off however and we will continue to use this busy friendly coffee shop.

I love this place, the coffee is beautiful, staff are helpful and friendly.. the tray bakes are first class, it's always bunged with people,I haven't managed to get a window seat yet :) but I don't mind going back to try, it's also open at 8 so great for the first coffee of the dayWill continue to use for sure

I love this Cafe Nero in Bangor, it is fantastic. The staff are ace, it is comfy, cosy and always busy. It is a brill version of the popular chain.

There is only one Caffé Nero in Bangor & it is ideally located near the bottom of Main Street. The staff always appear upbeat & have the gift of remembering your regular drinks order (if you visit often enough). The caffé only has a ground floor seating area despite there being a staircase just across from the counter. There are also a few tables outside if you are a smoker or if it's a particularly nice day.My only negative is that the inside seating area isn't that big & I've found on many occasions that whilst I'm standing in the queue waiting to order, people are rolling in off the street & sitting down at the tables, leaving me wondering if I am going to get a seat or not. This only seems to happen in this branch – I never notice it in Belfast or Holywood branches...frustrating!

Loved this place. Have been to Cafe Neros in Canterbury and Ashford and this is a cut above the rest. Well done, Bangor! Gorgeous staff, relaxing atmosphere, great coffee and buns.

Let's face it, Neros has a successful format, the shops are functional and young staff generally pleasant even if the food is mass produced junk. Unfortunately, however, the Bangor outlet just can't seem to achieve one of the basics of these type of establishments - efficient service. If it gets busy, prepare yourself for a long, long standing wait while there is a free for all to grab tables all around you. If only the town had a real cafe with even superficial sophistication, in which customers are not processed like cattle!

Never been to such a dirty, uncomfortable coffee house. Sticky floors, tables and food remains everywhere. The comfy looking chairs are grimy and very badly stained, one of which that sits in the window has what looks to have blood on it, however since it is still there I am guessing that it is nail polish, I still don't want to sit here.Counter staff are pleasant, but if you want to get a table cleared you'll have to do it yourself.The one on Lisburn Road, Belfast is just as bad!