Caffè Nero in Cardiff

Went in for a takeaway coffee and the staff were extremely rude.

Unwilling to try making any coffees off the menu. Won't steam a drink that's 50% cream 50% milk as it might "break their coffee machine". 😂😂😂 So every coffee machine in East Europe would be broken. Closed minded and rude to our group as well. Low skill baristas working like robots to a menu. Expect nothing less from a cafe Nero chain.

Yes, it’s a chain and Cardiff has some cracking indie coffee options. However, the various Caffè Nero branches in Cardiff are consistently high end. The coffee is decent and having sat in the Trinity Street location for half hour has proven a relaxing experience, even in the heart of a city centre. The barista here clearly knows the regulars in terms of life details and drink preferences, with the place also being clean and efficient, yet really chilled with instrumental music playing and several of us spending some time reading and slowly drinking in addition to the takeaway customers. Credit where it’s due - this is a nice place to sip and chill.

Probably the rudest, most passive aggressive barista I've ever met. Name is Damien, be prepared to be insulted as being served coffee.

Cosy and welcoming to everyone.. had a meeting with my partners in business and it was a great environment to have it in.

Really nice place with friendly staff to stop and have a coffee. The view outside on a sunny day is also lovely.

We visited this Caffè Nero branch for the first time in a few years and were very pleased with the service and drinks we received on our visit. We visited on a weekday morning and there were plenty of seats available at this time and no queue at the till, although it did pick up a bit while we were enjoying our drinks. We had our usual decaf cappuccino and luxury hot chocolate and were very pleased with the usual Caffè Nero standard.

Always stop here for my Flat White fix, Always friendly service and good coffee.

My favorite location. Coffee and staff always great.

I like nero and I'm a regular customer but the staff is not friendly at all, it makes me want to avoid coming again.

Always a pleasure to visit this store. Staff are amazing.

Friendly staff and great coffee

The settees were torn and really worn. The coffee was very expensive and, in my opinion, doesn't taste better than some cheaper coffee shops. I hadn't visited Caffe Nero in a few years and had fond memories of it. Maybe it's just because the coffees I got there used to be free and were worth the price. 🤷🏼‍♂️

Nero Coffee is an absolute gem in the heart of the city! From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere. The décor is modern yet cozy, creating a perfect environment for both relaxation and productivity. Whether you're here to catch up with friends or get some work done, Nero Coffee provides the ideal setting. The coffee here is simply exceptional. Every cup is brewed to perfection, with a rich aroma and a full-bodied flavor that stands out from other cafes. Their espresso is top-notch, and I highly recommend trying their signature lattes – they're both creative and delicious. The baristas clearly have a passion for their craft, and it shows in every sip. But Nero Coffee isn’t just about great coffee. Their selection of pastries and light bites is equally impressive. I particularly enjoyed the croissants, which were flaky and buttery, and their sandwiches, which are made with fresh, high-quality ingredients. There’s something on the menu for everyone, including a variety of options for those with dietary restrictions. What sets Nero Coffee apart is their commitment to customer service. The staff go above and beyond to make sure you have a great experience. They are friendly, attentive, and always ready to offer recommendations if you're unsure of what to try. In addition to all of this, the ambiance is just perfect. The soft background music, comfortable seating, and ample natural light make it a pleasant place to spend time. They have free Wi-Fi, which is a bonus for those who need to work or study. I’ve also noticed that the café is impeccably clean, and the attention to detail in maintaining the space is evident. Overall, Nero Coffee is a fantastic spot that I cannot recommend highly enough. Whether you're a coffee aficionado or just looking for a great place to unwind, this café ticks all the boxes. I'll definitely be coming back regularly! !

No vegan options at 3pm on a Thursday is ridiculous

Friendly staff with good coffee choices from Nero. Interior a bit outdated and 'tired' but was clean.

The pastries are always uncooked. The vitrina is always empty throughout the day. Only one particular barista can make coffee.

This is absolutely disgusting. The staff are friendly but the coffee machine itself is absolutely vile. Portafilter isn’t rinsed between shots, the group head doesn’t get flushed between shots, and neither the two shot glasses. I thought my coffee tasted funny and then watched a full line of people be served with filthy shot glasses and old coffee grounds visibly stuck on the head and portafilter basket. I think the only thing I saw cleaned was the steam wand. The staff are incredibly friendly, and they’re clearly doing what they can to serve a multitude of people but a rinse is incredibly easy to do as part of a normal workflow

Only stopped for a coffee but great option available overall a nice place and a lovely cup of coffee

Good value coffee and cake. Service a little slow, due to one of staff being over chatty

Great in Cardiff city centre. Very nice staff

Baristas were very rude and ignored lots of customers; bad language was frequently used and blatantly ignored a line of us.

Didn't like the coffee but that's just my taste. Nice staff

A good chain coffee shop, well placed by central market

OK if you want to share your day with nerds on laptops.

Great place to stop for coffee staff always helpful

Love Caffe Nero! The coffee is delicious, they always have pour in cream which is a must. Appetizing pastries and savories, the staff is friendly and efficient. My coffee is always made to perfection. There are 3 location in Cardiff which is also a plus.

Trinity street Cardiff (old howells store) I meet 3 friends there every week it’s great food, delicious pastry’s too! The staff are always polite and helpful .

Great little coffee shop, lovely seating area outside, coffee is always well made and they have a good selection of hot and cold snacks , I visit here at least twice a week , I find the staff friendly

Always come here coffee nice and carm

Had chocolate cake. It is expensive and not fresh

The batista was friendly and the coffee was amazing, well priced too.

Good place to get your head down to do remote work. Cheers

Ordered food through Uber Eats today. An item was missing and my drink was incorrect. The food was cold and congealed and the cake was squashed. Uber Eats won't refund me & tell me to 'rate the restaurant'. The restaurant hasn't contacted me either. I'm disgusted. It was a simple order, and the restaurant couldn't even get it right.

Awsome to see it still there , coffee was very nice .. its a shame about the Howells , but tthe coffee shop is very nice .

Great team of people Food is standard Nero's but better than most

Set within Howell Dept. Store (used to be the former foodhall). A lovely coffee and cake was had. Not sure how long it will stay open, as the store is due to close very soon.

An amazing place to stop off and refuel your family staff were amazing tea was great and atmosphere welcoming well done and when I visited they were under staff due to illness I would recommend this place all the time

Nice drinks. Far nicer than costa

The staff are very friendly and makes you very welcome and they'll go out of their way to help you...

Fantastic service from the staff !!

The Place looks very nice but I usually walk past in order to get to the Banks.

Lovely environment and service great.

Service was okay, the cafe itself looks like its in need of a refurb/refresh as it was looking pretty grubby but not unclean

Highly recommend a gingerbread iced latte

Inpatient and rude staff here. The other branches in Cardiff have nicer staff

My partner and I visited today, ordered, I was paying with the old style £20 note but was told these notes are not acceptable!! embarrassing to say the least.. These notes are in use until September, I contacted the Bank of England who confirmed this.. not good customer service.. Won’t be returning to this branch or any other Cafe Nero..

Disgusting experience. Entered through the House of Fraser entrance (there is no door to enter the cafe inside House of Fraser) and went to have a look at what was in the fridge to eat. The young man on the till went out of his way to come over to us looking and said “YOU HAVE TO JOIN THE QUEUE”. We didn’t know what was going on as we weren’t in the queue or trying to queue jump, we were just looking at what food was in the fridge which is located away from the queue and by the main door entrance. He walked away so my partner asked him what do you mean? He said “YOU SHOULD WAIT OUTSIDE. THE SIGN ON THE DOOR SAYS ONLY 3 PEOPLE AT A TIME” gesturing us to go out the main door. By this point, more people had entered the cafe, but only after we were already there looking at what was in the fridge. My partner said that we entered through the House of Fraser entrance and as there’s no door there, there’s no sign. He then said “DONT BE SARCASTIC WITH ME”. We then left without ordering. He made us feel embarrassed for no reason. It is noted that my partner was the only dark skinned person there and he did not make any comments to the people coming in after us who were all white. If there was a 3 person policy then everyone who entered after us should have all been told to leave as well but they weren’t. First time coming here and won’t be coming back. Shameful.

Best high Street coffee shop. Friendly staff and good service. Lost a star for not having a bathroom on site.

Nero is Nero anywhere really, you know what your getting

Bit pricey but convenient for a break from shopping

Muy buen café ☕ Buena atención del personal y comodidad de la instalación. Comunicada con la galería comercial de marcas de más prestigio de Cardiff.

Nice little coffee shop. Friendly staff

Nice venue attached to Howell's dept store in Cardiff capital of Wales. Coffee is good with friendly staff.

Love this place. Been told it's closing. So sad

Went to the house of fraser nero last tuesday as my partner and I have 02 priority. The girl who served us was rather rude and condescending and even called me impatient because I went to scan my app too soon. My partners latte also had a very bitter aftertaste and he couldn't finish it. I'll stick to st davids nero the staff are always lovely there.

My favourite place to go...Great service...lady was so friendly...I had a chocolate and hazelnut frappe with cream on top...it was lush!!

My favourite café. Always friendly personnel and ambient atmosphere.

Only stopped in so my little one could use the loo. Super friendly helpful staff.

Really nice lady serving, making sure you were completely happy and best coffee out of the different chain stores in Cardiff

Covid plus trainee staff ,with the fact of restricted queue make things slow.Not moaning though,it is what it is.

Very good coffee and and a great location to chat and people watch.

Wanted to sit outside on a nice afternoon, but staff were clearing away, putting chairs and tables away and asking people to go inside. It was 5.pm! Otherwise coffee good.

Really helpful and friendly....... Excellent

Nice and unpretentious café and friendly staff

Cake and coffee was good. Looking forward to being able to come back inside

Decent coffee, great cappuccino cake 😁

At least it's Better than C*sta

I've always found the service here to be excellent; friendly baristas often going the extra mile in making guests welcome and ensuring best quality fayre. Seating is mixed; cosy chairs and sofas or wooden tables and chairs, but all perfectly comfortable in a surprisingly snug atmosphere (one could almost forget that this is a franchised section of a large department store).

Excellent service. Young girl on her own serving however she kept the queue moving and gave excellent service to all her customers. 👏

Friendly staff and a nice clean place

Great, friendly staff and outdoor seating

Nice coffee and friendly atmosphere

Just as good as every Caffe Nero we've been in

Fantastic service, great staff!

Great choice of vegan food and good coffee

Nice clean coffee shop, staff really friendly and attentive, similar pricing to other chains. Good coffee and lots of cakes.

Can be a bit slow serving. Also no toilets

Stopped by for a little break during my shopping trip! What fantastic service. A clean and tidy coffee shop where o completely relaxed. Love Nero coffee.

Perfect for a relaxing break, tea is very good and excellent toasties.

Nice Nero cafe at house of Frasers

fantastic service lover man who served me

Lovely cafe although i prefer the main restaurant in Howells on the second floor

I was in here last Sunday and left a bag of shopping.Thank you so very much to the two gentlemen who kept it for me.Lovely that there are still kind honest people out there. Lovely Coffee,cake and paninis and very friendly service ☺

Excellent service and a lovely coffee. I actually didn't mind the 'upselling' of a shortcake by the barista who had excellent manners.

I love this cafe as the staff are great and there's plenty of room outside

Good service , cwtchy Cafe and serve nice drinks! The Chai Latte and White Hot Choc are tasty.

They have the best coffee, it's written 24 hours, but they close at 5:30pm I would like to stay 24 >,<

Chris is always very welcoming with a smile and cheerful service. Always makes my day when I visit Cardiff.