Lucky Chef in Cardiff

Not happy woth the service we received this evening me and my partner have been ordering from lucky chef going on 10/15 now and today has ruined it for us. we ordered food at 6pm was told 30mins to a hr delivery it dod not arive intill 20 past 8 after phoning them before hand to find out where it was after about an hr they said they was waiting for a driver which I understand it's a Saturday night but you should have more on for busy days. After food arrived was 36.89 and the driver said I had no change so I gave him 40 for the order after we opened and plated up the food it was stone cold and row batter and chicken on my kids chicken ball tray meals. We then called the shop to tell them this as we was not happy they said our driver are required to carry change all the time so we got stitched up by a dodgy driver there they said sorry we was busy tonight so that's why your food is cold that not am acceptable awanser then said next time you can have 20% off needless to say we will not be ordering from there again

Didn't get my take away because assistant was on a prolonged phone call. The delivery driver felt it right I be rude to me in the meantime

Fantastic food . Great portions and friendly staff

Ordered over phone ready as suggested Well prepared and excellent taste.

It is a heavy heart, I am writing this, having been an advocate for this takeaway for best chineese food in Cardiff for a long period of time. Ordered standard bits, rice, chips, sauce, and sweet and sour balls. The chicken balls had raw batter inside that was still wet, and all I can describe as raw. They had no crunch and were saturated with oil, which is never nice. It felt rushed, although we were told it would be 45 mins, but it came in 10 mins on a Tuesday night. The rice was the main defining difference. I have never had fried rice that was this sticky with starch. It was like the wrong rice was used, or the rice was not washed properly, and this was the same for the basic boiled rice my partner ordered. We didn't really eat or finish anything that night, but I had to speak with the takeaway regarding the issue. I was told initially to bring it back for a refund, although I was very much in the frame of an exchange that would be fine. I was advised on the phone that would be fine and to pop over. I had the pretty much non eaten chineese from the night before to take over. I explained that when I got there, I had been coming to this facility for 7 years and only had 1 problem before with a missing item that was resolved immediately. I was then told that I was not able to get an exchange as their food didn't suit my taste and insisted on issuing a refund. I asked if it was possible for an exchange, and I was told no, which I was quite shocked about. Dont think I have been technically banned from a Chinese takeaway before until now. I felt compelled to share this as we know things can go wrong in life, and its about how you go about fixing them. I had to travel even though my items were delivered to be told that it's really my fault I don't like the food which wasn't appreciated. I loved that place and changed so many people's views to go here and not other establishments, but this was a sad goodbye with a very poor customer experience.

Absolutely lovely meal very hot when delivered food was stunning best Chinese we've had for a long time x thanvery friendly on the phone thank you x

Pleasant staff, good food, quick service.

Its been 8 months since my last review and I have been ordering at least once every 2 weeks, thankyou lucky chef for always being consistent with....produce,cooking,service and overall experience, always a pleasure and your food never ceases to amaze us 😊

Picked up Quickly and politely, they take card over the phone. Food came very quickly and piping hot and very delicious.

Delicious Chinese food. Best in the area. Will definitely be ordering again!

Delivery took abit long but other then that service and food is brilliant

Once again disappointing Chicken Balls.. puffed up with flour/batter? before frying to boost size of Ball's little Chicken pieces by proportion.. ended up disposing of half or more of Ball's.. Sorry will not be using again!

Great customer service, food was absolutely beautiful and not too pricey! Deffo coming back again!

First time to order from here , and cannot fault the food absolutely stunning , arrived quickly , hot and generous portions

Excellent food, money's worth only thing is no salt added at all but otherwise good.

Best food out of all in the area, great value and owners friendly and helpful, the only downside is the contactless system never works so have to dig my cards out of wallet and manually enter my pin in shop 👎

Ordered sweet and sour chicken (Cantonese style) with noodles and a portion of sticky beef. Gorgeous food which was nice and fresh. The portion sizes were fab. The delivery arrived 20 minutes earlier than expected. Will definitely order again!

Well my first time I've ever tried here and the food was excellent! Highly recommended

Lovely food and friendly staff. Best Chinese food iv had. Highly recommend.

Nice food, piping hot Fairly quick delivery

Absolutely fantastic, so food that I felt compelled to leave a review! This was surprisingly the best Chinese delivery I've had in Cardiff in years, especially the crispy shredded beef and prawn chow mein. Really good value, fed four with loads left over for 40quid.

Excellent food and excellent service every time you go there.

Friendly staff and food lovely.

Love this take away shop, friendly& prompt service, food arrives hot& yummy also good portion size, what more can you ask for? 10/10

Had beef In black bean sauce main dish yesterday to find the beef stuck together and under cooked

Been here for years. Hot, gorg food, always on time with good staff n lots of cheeky freebies. Our weekly go2 x

Brilliant food - simple Fair prices to 👍

Allways a great meal, defo worth a try.

Lovely food and friendly staff, our go to Chinese.

Cold chips grisly chicken too salty

First time visit food was great. Will order again before giving 5 stars.. As it is worth a five based on first order but we see

Still THE BEST CHINESE AROUND APRIL2021 Absolutely amazing food, good customer service and friendly too,Everything seems to be home-made, And not that mass produced processed stuff,These people put a lot of heart and effort into their food, would highly recommend if you love Chinese like me

Nice food ,good value and the portions are good . Staff are attentive and friendly

First time trying this place tonight and really enjoyed. Better than our usual. The BBQ sauce is on point 👌

Really nice food. Quick service. And a pack of surprise mini spring rolls 🙂

Excellent customer service and faboulas food

Very generous portions. Very tasty food all served piping hot.

Ordered takeaway on a Sunday food arrived with in 40 minutes which was sooner than expected which was good. The food was really warm as well. We ordered Crispy Chicken and Seaweed, Mixed Hor d’oeuvres, Sweet and sour Chicken Balls, Crispy Spicy Beef, Mixed Vegetables, Special fried Rice. The Prawn toast had a funny taste to it so much that we did not eat it. The crispy chicken was not crispy the coating was soggy and greasy and stuck together also the seaweed was quite greasy. The chicken balls were heavy the batter was quite hard so ended up just eating a couple of these. The Mixed vegetables were nice also the crispy beef had nice flavours but not very crispy coating. The fried rice was nice enough but not that special. We spent just over £30.00 which seemed value for the amount of dishes when we were ordering but that was before we ate it. We were disappointed overall with the food as reading reviews we were expecting something really nice but sadly this was not the case. Maybe focus a bit more on quality rather than quantity.

Food was quickly made however, food was re- fried really greasy and I'm not talking normal take away the fries were re cooked as were the spring rolls, the noodles were over cooked and the only thing worth eating was the ribs however even they were dry and tasteless. Won't be going here again!

I have no words the food is 10/10 and tastes amazing first time here and wont be the last compliments to the chef I'd recommend the crispy beef with the chicken satay and peanut sauce unreal

Allways a great meal. Staff friendly and polite, The food allways arrives piping hot !

First time ordering food from here and it tasted amazing! I had a chicken curry with some rice, chips and poppadoms so that I could try a variety of the food.The food arrived within the time given and was piping hot, but ready to eat. The portions were incredible and there was enough for me to have seconds the next day and probably the day after if I didn’t eat it all but it was that tasty! Would highly recommend eating from this place and will definitely order from here again. Many thanks.

First time I've tried this place, friendly staff and quick service, meal was good too, thanks

Always great food - chow neon, crispy chilli beef and egg fried rice for the win

I ordered from here a few times it's OK nothing to sneeze at I'd say the down fall to this place is sometimes you get chicken that is harder than bullets the sweet and sour sauce is amazing though

Definitely the best Chinese in Cardiff,,, food tastes amazing,, if you love well cooked perfect Chinese food this is the place for you

keeping this short and sweet, unbelievable.

Their roast duck chow mein is amazing, not too greasy. The service is fast and friendly.

Friendly service, always quick n large portions

Food is awesome as usual I've been using them for year's ,never had a bad meal , delivered always before time√√√

Food is absolutely DELICIOUS 😍👌 The staff are always so polite and friendly The place is clean and tidy I highly recommend lucky chef, ely

Always fresh & piping hot on delivery !!

Nice food, very generous portions, good selection of dishes.

After trying most of the Chinese food deliveries in my area. This is by far my favourite. Never had a disappointing meal. They go that little bit further to satify.

Not even worthy of a star, ordered through Hungry House, apparently the delivery driver could not find the address, despite being given to him. Apparently called numerous times, only had one missed called! Then wanted to charge a further £3.00 delivery as he was now out the area and quite clearly could not be bothered to deliver so put the phone down on me! Finally have had my refund from Hungry House, will not be contacting this place again!

Great food and such friendly people.