Caffe Nero in Colchester

Ordered flat white and it was very average…

The staff were great but as it was very busy we did have to wait. They were working as quickly as they could

Ordered from just eat paid for the order then when the order arrived there was a note on the bag to say an item is missing no refund or exchange offered! Another item was missing completely and the 1 item out of 3 I did receive was u der cooked and cold! so I phoned the store and the staff were unhelpful and rude so I’ve wasted £20 on items I never received won’t be returning! Staff need training on how to do their jobs and how not to be rude to paying customers very bad service! If I could give 0 stars I would

I can't comment on the coffee, as the shop was so incredibly hot and stuffy that we had to walk out before we ordered. It wasn't even that hot a day. This place needs fans inside 🥵

My favourite cafe for work, chilling, and catching up with friends. Great selection of food and drinks too.

Pleasant atmosphere and good selection to choose from. Friendly and polite customer service

This is my go to coffee place in Colchester. Good service and I always find a nice quiet space to work / study in.

Nice shop and a chilled environment. A good place to go if you want a break from the busy town atmosphere. Highly recommended for book readers. Staff keep the shop clean and make good drinks

Thanks for your welcome and your smyle Becky in this sunday morning Coffee is very good

The options for food are restricted but totally is a good place with a nice and cosy atmosphere.

I always love going in, and today I took a friend there for the first time. She has a baby and she expressed how lovely the environment and how polite everyone is. Her and I felt very welcomed and the baby was able to be comfortable. I do not know the employees name but it was a lovely girl with tattoos. She was calm, polite, and so so lovely.

Always great coffee and great service

We go there 1 or 2 times s week, very helpful and friendly staff.

I only went here because a group I was meeting were here. An insipid cortado. Warm water glasses straight out of dish washer. Very clean disabled toilet earns an extra star.

Great service. Lovely surroundings. Tasty coffee.

This is our favourite place for coffee now. It can sometimes take a while to get served, and again a while for our coffee to be expertly made, but it is well worth the wait. It is a delicious cup of coffee that we both thoroughly enjoy.

Always come here to study in my free time. Very relaxing and the coffee is so well presented! wouldn’t choose anywhere else ☺️

Foreign member of staff juts likes to talk to mates all the time an do noting while other work there socks off

Second favourite place for a refreshing drink. 😊

Awesome place, very friendly and great-servicing staff. Definitely recommend, 100%

Lovely iced latte. Quick service. Small but cosy.

Bad internet connection! I came here to work as I expected same Wi-Fi quality of others Caffè Nero. Never again.

So I had the best Experience in a while, Came at the Nero Caffe on Culver Street and wanted to have a Mocha ☕️ and to be honest it was the best ever! Alex was extraordinary same his team too! If everyone want to have a nice time this is the place where you can have coffee work on your laptop 💻 and so on! Thank you Alex for your effort and to your team I am very impressed how nice it is comparing when I use to come few years back…. 🫡🫡🫡

Great place. Love it here, warm welcomes and comforting smiles

Would have given it 5stars, but on last visit we weren't given our stamps for coffee and didn't get digital receipt.

I enjoyed myself, the coffee and pastry wasn't very expensive, there's relaxing music in the background and also a lovely atmosphere created by the staff

Good coffee shop, stopped by on my way to work.

I have ordered a magic bag twice from here and have been cancelled twice, which I understand to a certain extent because there might not always have food to spare. However, they only decided to cancel the bag after I had asked for it in the store. They should have cancelled it beforehand, and after I left, I could hear them chuckling about it. Extremely bad customer service

Drinks were alright, but only trainee baristas were working, so didn’t know how their advertised student discount works.

As expected thanks for the coffee.

Super service every time I visit. Collect service is ace!

Nice coffee shop. Well behaved dogs allowed, wheelchair accessible.

Generally very good, clear the manager was not in today( he is very friendly and efficent) . Female staff member more interested in looking at her phone then taking my order. No pastries, no music, no atmosphere.

Great hot chocolate and friendly staff.

Very nice, efficient service, little busy but good overall.

Relaxing, calm, and Always a great coffee n cake.

Great coffee shop for lattes etc just wish they had a store in Clacton.

Nice location. Friendly staff that have to work hard as quite often there's only two of them front of house

Standard Cafe Nero in Colchester, been there many times. Always decent coffee and can always find somewhere to sit.

Very friendly staff nice food very clean

Very polite and friendly staff. Fairly quiet when we arrived. Coffee is pretty much what you would expect from a chain store. Good place to sit back and have a chat with friends.

Friendly, good coffee and snack selection in a nice location

Ordered my cappacino, sat down and stayed for a while. Very relaxed atmosphere. Staff always pleasant, polite and very helpful. After ordering the Assistant asked if I wanted her/him to take it to my table for me as he/she noticed I had a walking stick. This offer I gladly accepted as I did still want a full mug of coffee by the time I sat down, and not spill it whilst I carried the tray with my dodgy mobility! So a big plus for this! Lovely cappicino too! Visit very often as always feel welcome. 💋💋 xx

From the outside this Nero looks small but once inside it opens right up to the back into a large seating area. Not too busy and a very relaxed feel, serving the normal drinks you find at Nero. But with a few new items on the food menu 👍. Worth stopping in for a coffee.

Sadly quiet, but a nice clean coffee house

First time visitor, the food is amazing! Quick to get served and seated. Didn't get 5 stars due to the coffee, it's ok but not as good as other well-known brands. Bought the Christmas blend coffee to taste at home and was much better.

Lovely & relaxed atmosphere as always to enjoy your drink! 💋💋 x

Best place in Colchester to sit and have coffee

The ladies toilets were filthy and absolutely no toilet paper - not good

Not the best inside experience, feels tight and narrow both when ordering and eating in. Staff on this occasion didn't seem to care as much about the coffee they're making, as oppose to majority of others I've been to.

lovely man serving us today. made us feel welcome and safe with hand san and cleaning. have the eat out to help out so so cheap mon-wed. also didn’t make us feel rushed to leave towards closing time. recommend!

Always get a good one shot cappo here but 2 minor criticisms - I like the music they play but please turn it down a tad and air con always slightly too much!

Good to be able to sit in a cafè again

Love going here staff always helpful and they're really coming along with the Vegan food now

Good coffee. Decent classical music played at a sensible level. Good service and free newspapers. The loyalty card gets me a free coffee every nine stamps. The Colchester coffee shop is the best.

Love this Cafe Nero and the staff are great. For the past 6 months the internet has not worked and keeps cutting out. Unfortunately I now have to go to Starbucks down the road. Please can you fix it so I can come back? :)

Great place, great atmosphere and fantastic staff especially Maia Bush who looked after us so well, she is a credit to the shop.

Great for free wifi and the best coffee in Colchester 😂🤘😂

Lovely food and great drinks. Friendly staff. Nice atmosphere!

Best tasting coffee of all the chain coffee houses, opens earlier than most others, food is of the usual standard and adequate when needs must.

Good coffee and good sandwiches available the only downside is just the service is too slow, but if I am not in a hurry, We always choose caffe nero

Always good excellent service Great staff

First time in Caffe Nero, Good coffee only had two members of staff on atmosphere was good but trays and used cups left on tables i put that down to been before 9am

Excellent service and wonderful hot chocolate. I don't like coffee so nice to know there's somewhere I can get excellent hot chocolate and teas

Always friendly staff and good coffee. Decor a bit tired due to the popularity.

Really helpful and friendly service. Member of staff helped me to use the Caffe Nero app so I could get a stamp with my coffee purchase. Restaurant was very clean and nicely presented. First visit, will come back again.

Consistently decent coffee, my only gripe is the cups are too large

First time here. Friendly helpful staff. Wide menu choice.

Great service, coffee and food 👍🏻

It a quiet cosy place. The staff are absolutely fantastic. So so friendly. I suffer from paranoia and nerves and I soon calmed down in here. It doesn't usually get too busy either and you can here yourselves talking.

Still the best coffee and there muchroom and cheese toast is fantastic

Friendly staff, great food and the best coffee.

It's our chill out place, it's comfortable and quiet. It's ideal for a chat or to do some work on your laptop. The staff were super friendly and the coffee was good especially made with coconut milk.

Great coffee with a relaxed and comfortable atmosphere

Very pleasant. I especially recommend the coffee

Cute little coffee shop. Like something from Diagon Alley. Cute spend hours there talking or with a book - layed back

My little girl loves the place she’ll spend my money every Sunday morning there Very nice if you look for something different

I would say for coffee, nero is a lot better than starbuck which is just meters away. we had a machiato and hot chocolate. both were nice and smooth. The atmosphere is relaxed yet you can easily work and be productive, depending on where you sit (sofas or chair and table). i am a lover of tiffin with my coffee, sadly, they dont serve that here. Also, the store might need renovation as the wallpaper is starting to peel away from the wall...

Best flat white in town. Nice a cozy layout, almost like a big kitchen in an old farm...

Good place for a quick coffee get together with friends. Good prices as well.

Cosy but expensive like all coffee emporium.

The staff at the time of writing were trainees and it seemed like they were swamped with orders. With that said I still had a delicious coffee with a big slice of carrot cake (which was a little dry) but all in all they did the best they could to make my visit pleasant.

The coffe tastes good, the food tastes as expected - good. The atmosphere is nice as is the service.

Friendly staff, really nice drinks. I have only ever been to this one but I highly recommend

Lovely quaint cafe with a good atmosphere selling a nice range of hot & cold drinks as well Panini's, sandwiches, hot snacks, cakes & biscuits, I was served by a friendly new trainee who made me a very tepid & over foamed large cappuccino, I didn't have the heart to take it back to him as it did taste nice enough.

This is the only Nero I've ever been in where I was satisfied with the look of the drinks but the manager insisted in remaking them because she wasn't happy with the way they looked. It always looks busy from the door but don't be put off; there's lots of seating towards the back, including some comfy sofas and chairs.

It's nice to go for a drink or cake but expensive compared to other places.

great coffee and friendly staff

Tables sticky, staff very good.

Poor management have run this chain into the ground. Rather than better training and support of the staff, they cut costs by not fulfilling contracts and by watering down drinks. Absolutely pathetic.

We visit this caffe on a regular basis, the staff are friendly, great atmosphere and above all great coffee, always served with a smile. I would highly recommend a visit.

The staff is extremely friendly and the venue is quite calm, almost never too busy

We are regular visitors to Caffe Nero located in Fenwicks in Colchester, Whilst the tea and coffee served is of good quality, our experience today was disappointing as the serving staff appearing more interested in talking to each other than listening to the customers and...

For me one of the best ones, very tasty coffees, biscuits, lovely people

Food and drink we had was fine, however having a dog at the table next to us, which proceeded to put its face in my handbag was not. We left shortly after the dog’s arrival, after no apology from the dog’s owner for potential slobber...

Coffee and drinks are somewhat good, and there is a good atmosphere. However, does not have authentic Italian coffee as they claim they do, which is unfortunate and a minus.

Love Nero's coffee, love the coffee friendly surroundings and very helpful and friendly staff.

One of the things I love about Nero is that the stores can be packed but somehow are still quiet enough to hold a conversation. I really struggle hearing over the background noise in other well known coffee shops!!!!

Comfortable and cosy café. I especially like the leather armchairs!

Good coffee and good atmosphere. However I think the whole place could benefit from a deep clean and really good scrub as starting to look a bit faded. Staff are good but not as welcoming and attentive as they used to be or should be.