Caffe Concerto Westfield Stratford in Newham

Waited a while to use the disabled toilet. A member of staff came out of the toilet and I pointed out it was a disabled toilet, she rudely told me I could use either toilet. I highlighted my two crutches and said no, I need the disabled toilet. She shrugged her shoulders and walked away. Charming!

Booked a table online for 1pm, was waiting outside for ages before we got begrudgingly given a table which turned out to be extremely wobbley. Slow service, nothing came out together just at random. we ordered arancini balls which came out extremely burned we questioned this with the waitress Modesta who looked at us, then the food and literally walked away without saying anything, we then told this to the manager who just told us she was busy. absolutely dreadful service

Food hard and cold. SERVICE POOR. Most staff didn't know the menu at all and had to keep confirming order, and still wrong. Staff had no idea what was in the afternoon teas the different choices in sides. Spend your money else where

Awful service. Empty restaurant. Plates not cleared from table. Our first course plates stayed on our table even after our dessert was served. Tea served no sugar or condiments offered. The audacity to charge so much and leave dirty plates on customers tables as they are dessert.. one of servers was sorting cutlery for a whole 90 mins - the noise he generated was exceptional - zero class dining

It was utterly terrible, it took 45 minutes for our food to arrive and when it did, it was wrong! They took another 10 minutes to get it right and it was mediocre at best! It was an abysmal experience.

Took my kids to celebrate my son’s birthday. Food was on point and service was exceptional. I had taken my son’s birthday cake with us to eat after our delicious meal, but I forgot to take the candles. Adina, who was serving us quickly got...

I've been there twice. Same rudeness. We found hair on our food, tucked away in the lamb shank. Told staff about it. First she acted like she couldn't see it, then when had to physically point it out, she saw and I got no apology....

Had to wait 20 minutes to have our order taken, waiter was not aware of what they had in stock so we had to change our order. Cakes were dry, and kind of sour, we also order a palmier, hard as a rock, you couldn’t...

I’m a big fan of Caffe Concerto and have been in in so many branches of this cafe. After having a shopping in Westfield Stratford shopping centre we usually go to sit in this cafe. This time for a dessert, I had macarons with Virgin...

We had a wonderful Halal afternoon tea and lunch combined with family from out of London. Excellent service by our server Adina who was very polite and attentive. Highly recommend 👌

How can these restaurants vary so much. This Stratford branch definitely the very worst one out of all the ones I have tried. Service is poor, food was awful (an omelette that was so rubbery it could have bounced) and the salad on the plate...

I have visited this Cafe Concerto a couple of times and both times have had an enjoyable relaxed time. I haven't had a meal just a coffee and cake, both were excellent. On my last visit, my server Cristina was friendly and polite and made...

Really lovely lunch time menu, great service from happy staff! We sat outside, which was very pleasant. Cakes all looked amazing, such a large selection. I'g go back.

Coffee was nice .We had a nice time hopefully we will come back again and try something different desserts,was a lovely time to spend there.

Enjoyed a nice breakfast, pastries and cappuccino in a lovely setting. The only minor suggestion is to have the chef improve on making a ham & cheese omelette with the ingredients mixed into the egg rather than on top of a scrambled egg. Reasonable prices,...

This cafe at Stratford Westfield presents as upmarket without the inflated prices. Service was excellent as was the food. Will definitely be back.

Had lunch here today. Girlie shopping so had to eat in between shops. Was pleasantly surprised. Would recommend 100%. Spinach omelette. Glass of wine, good service even though the restaurant was packed. Will definitely use this place again but would use the ladies WC somewhere...

We went to celebrate my mom's birthday the cakes are absolutely delicious. I recommend to try the black forest with white chocolate. Our Waitress Andreea was quick and attentive Thank you for the great experience

HELOOUUU!!!!Beautiful location, delicious food, prompt service, at that time was ROXANA .... SUPER GIRL! We will definitely recommend !!!

An excellent location with good food and flawless services. Roxana was extremely nice and pretty. Thank You Caffe Concerto.

Visited Caffe Concerto before the game with Liverpool. Seated and served very well. Food was excellent, I can recommend the Gnocchi Sorrento. All well cooked and nicely presented. Price wise Ok, not too expensive. All in all a decent experience in an area where I...

Nice atmosphere. Good menu selection. A bit overpriced for this particular location. Tables too close to each other, but overall good experience. Very good service from Elena Roxanna.

Thanks the coffee concerto staff this morning for the lovely tasty breakfast and the great smile. I recommend strongly this place if your are a food lover.

I was happy with the customer service Lavinia the staff member gave me. She was very friendly. She said hello how are you sir? How do you wish to pay? She gave exceptionally great service. I recommend people to come to Cafe Concerto to have...

We walked in because it looked very nice from outside. It has the looks from a Torinese coffee house. So you don’t expect the variety of food they serve. Food is good. Toilets dirty.

One of those rare places where they serve food that looks just like the picture on the menu and it tastes delicious

Breakfast choice on menu was very good. Something for everyone, meat eaters, vegetarians and vegans. Staff were very pleasant and friendly, made us feel welcome, thank you. Opted for Eggs Benedict with bacon. Food was tasty. The micro herbs and pomegranate seeds went well with...

We reserved a table for nine people for an afternoon tea. Table ready for us when we arrived and we all sat down.Four people wanted the Prosecco afternoon tea and for this they were charged an extra £8 each.......One small glass. The rest of us...

Second visit to the Westfield Stratford branch after a gap of a year and everything that happened the first time happened again. A long wait after being seated before a drinks order was taken, a long wait for food (which was pretty reasonable) and then...

Great family dinner. We spent some wonderful time at this luxurious Italian restaurant, located in the Westfield Straford shopping centre. The reception and professionalism of the staff should be praised. As for the cuisine, I must say that the dishes we ate fully reflect the...

Rude italian staff talks in one word sentences as if we were entering a chip shop. For a restaurant that serves a lot of tea, they ran out of tea pots and told us to share one teapot with two tea bags in it. Very...

Very welcoming & we had a pram as well. Our wait staff automatically asked if we’d like a high chair & offered a place to put pram so was out of way - so top marks to service. The coffee was absolutely awful. 2 flat...

We ate here yesterday evening after trying to find somewhere at Westfield that had a menu that suited my daughter who is autistic and has numerous food intolerances. The two guys who served us couldn’t have been more respectful towards my daughter and helpful in...

We stopped herd for coffee in the mini NG and returned for cake and tea in the afternoon. We found the service good despite other reviews. We had olives and bread with h our coffee and the portion sizes were good for the price. I...

We in London to support para swimming so a group of 9 adults went here last evening. The welcome firstly was great by a young lady later we knew as Adina Cristina. Next the food was out of this world. Then the bill. I found...

Went here for 2 hot chocolates and 2 berry tarts and was never given a bill just straight to the card machine, its not until I got home and told someone who goes here all the time, how much I paid and they said they...

Romantic restaurant. To celebrate our twentieth year of marriage we decided in advance to dine at Caffe concert, I must say it was a decidedly great choice, as soon as we entered we were greeted warmly by the staff members. A perfect location for romantic...

Delicious afternoon tea Yesterday afternoon we gathered with the whole family to celebrate my mother's birthday, what was the best way? if not to celebrate with a great afternoon tea in our favorite restaurant, Concerto Coffee. The staff and an incredible kindness and professionalism, thank...

I've come to Cafe Concerto a few times now and the team are always consistent. The food is exceptional and tastes fresh all the time. The selection of cakes is amazing and I have to say it's one of the best cakes out there. I...

Love this place! We’ve been a few times and the food is always outstanding. Lamb shank is the best! They also do wonderful salads. A little on the pricey side but well worth it. One thing to note is that they add a service charge...

Last night we went for dinner at the caffe concerto,an italian restaurant, which was suggested to us by some friends, I have to say that we had a great time, the staff was very attentive and professional, but the thing I liked the most it...

Black Forest Gateau and red velvet cake tasted as if made from a powdery factory packet mix, formulated with water not egg or milk. The fake cream had no taste to it. The cheesecake also tasted fake due to its mousse like filling and non...

Everytime I have come to cafe concerto I am always hoping they improve because the location is so convenient. The food is so disappointing, no freshness at all. The coffees are just so watery! It’s meant to be an Italian restaurant so coffee should be...

Me and my friends went to cafe concerto pretty late in the evening to celebrate my friends birthday , the gentle men and lady who I believe was the manager I can’t reme her name but I think it was along the lines of anitra...

Came here for a late lunch and the food was delicious, I had the pistachio gnocchi and my partner had a classic burger, both generous portions and tasted freshly cooked. The cakes and drinks are also amazing. A little pricey but good for a treat...

The food is amazing and the service superb! I am a loyal client and I am very happy to visit them many times! You can have an English Breakfast or a lunch or dinner, or a Cappuccino with a pastry or tart

I visited the Westfield Stratford city branch of cafe concerto yesterday and was extremely pleased with the level of professionalism and customer service provided by the staff and management. The purpose of my visit was to discuss business. The atmosphere of the Caffè was great!...

I order few birthday cakes and everyone loves them, the only suggestion that I would have staff can be more polite, depends who is on the shift as they are really nice employee also. Also a second suggestion is carrying bags for large cakes, walking...

The best place to have a coffee with your mate or even business partners. Relaxing atmosphere and friendly staff will make you fill like a king. Don't walk away before you try their cakes.

Caffe Concerto Restaurants are well known in London . Reasonably priced good food and drink. The menu is extremely larger and you have a variety of items. Really tasty, nice and hot, perfect for a dinning table. I'm glad that I decided to go and...

Very good customer service . The place is beautifull ,clean and nice . Laura was amazing , friendly and the service amazing !

Friendly and well-informed staff that helped me with the available vegan options and gave us a really nice experience. Totally recommended. We went there for coffee and cakes, but then the waitress informed us that they also have vegan breakfast options and we just HAD...

I was with my friends to eat something and the service was very nice,Laura was very friendly and nice and she help us to choose best food Thank you cafea concerto best service

In many supermarkets a ploy to get customers spending is to pump the smell Of baking bread through the establishment. Here there was an unnerving smell of dead tramp or stagnant water that was quite prominent and off-putting. I didn't like the tight layout of...

So a coffee in here is basically a Fiver, which I’m guessing what you pay in the Savoy or Ritz. The service was shoddy...gruff greeting, waiter started clearing the table after we’d finished then forgot about us for about 20 mins. I think we’d still...

Breakfast alfresco on a lovely sunny Sunday morning at this fabulous cafe. The attention to detail is superb. Silver service tea served in china cups and a perfectly cooked full English - couldn’t fault the food, the ambience or the service. I’ll be back

We stopped for breakfast on a Sunday, it was reasonably busy and the menu looked appealing. The service was ok and we ordered a garden breakfast (avocado, rocket, beans, tomatoes,hash brown eggs -only one supplied !!! , haloumi and toast). Plusa light breakfast of toast...

Went here for a breakfast thinking it looked great. The first waitress Elena was extremely rude, and decided not to serve us once we asked regarding the latte (latte did not have coffee, despite a latte by definition contains a shot of espresso). The second...

Stopped for coffee and cake at this marvellous European style coffee and cake oasis, cake was average in taste coffee was good service was sleek

Delicious milkshakes and coffees served with a smile by Irina Catalina. Cakes to die for. A welcome break from the madness of Sunday shopping.

Called in here for a coffee while we pondered what to do with our day. The establishment was very clean & tidy. I particularly liked the outside seating area. reminded me of a warm sunny afternoon in a Parisian suburb. I also like the way...

I visited with family who travelled down for a visit. We picked this restaurant as menu seemed appealing and decor from outside was endearing. Ordered seabass; which was just ok, felt like it needed some sauce, vegetables weren’t seasoned at all just steamed. Fish and...

Came here when we needed something quick, it delivered. Quick, tasty bowl of pasta and a risotto were on our table in minutes. A bit more expensive than other Italians such as Prezzo or Bella Italia but felt very authentically Italian and quieter smaller restaurant...

What a lovely place to go and eat, the is good, the staff were inviting and a lovely location. We had afternoon Tea which was really nice. Definitely recommend

Having visited Caffe Concerto in the West End, I thought I would give this branch a try whilst away on business and it didn’t disappoint. I was made very welcome, and well looked after. Each course was perfect: fresh; tasty and presented beautifully. The wine...

Dropped in here with my gorgeous wife on her birthday Nice location to people watch , prompt service reasonable priced drinks.

The staff is very nice and the service is at the best... Thanks a lot girls: Denise, Stefania, Janet and Tatiana

We ordered two special lattes and they where nice bit very expensive. The breakfast on the menu looked great but what we got did not look appealing and did not taste as it should what a shame... we heard a row in the kitchen and...

i guess this picture speaks for itself; i was still trying to think of a review and the next minute tha cake was gone, coffee is superb, im a regular so i like to sample the vast choices here; very attentive and smiling server NIKOLAY...

We came here for breakfast for something to eat before the shops opened and ordered an omelette and croque monsieur. Both were very disappointing - cold, flaccid and tasteless - notwithstanding they charged a lot of money for them. Staff seemed friendly but the manager...

Walk to the far end of the Westfield shopping centre on the upper floor near to the entrance to John Lewis and you will find Caffe Concerto. The smartly dressed female staff have the appearance of air stewardesses with their slightly unnecessary headgear. The guys...

Had breakfast here before hitting the shops at Westfield. Very welcoming and friendly staff and good breakfast menu at reasonable prices. The food arrived fairly quickly and all 3 of us said how nice it was. Be aware of the 12.5% discretionary service charge -...

My 4th visit to Caffe Concerto at Westfield. Not the cheapest menu but the food and service is very good.

Called in for light refreshments, the sandwiches and cakes looked very appetising. However the staff weren’t so. They were miserable looked fed up and clearly didn’t want to be there. The staff let the place down.

We stayed near here recently and had dinner here one evening an breakfast on another day. On both occasions the staff were friendly and helpful and made us feel welcome. While there was nothing specifically gluten free on the menu, all pasta dishes could be...

I've been here several times for breakfast during my stay in London. All the cakes I've tried were very good and the black forest was the best I've ever had! I would recommend it!

We generally had just over an hour for a meal between sessions at the Cycling World Cup. This restaurant offered quality Italian food with some beautiful desserts and prompt service each day. We attended three times and their extensive menu offered interesting food each time.

We were on our way home from an overnight stay and called in to this cafe on our way through Westfield shopping centre. Looks like Patisserie Valerie from the outside. The gentleman who greeted us was without doubt one of The scruffiest greeters I’ve ever...

Just returned from this restaurant celebrating a friend's birthday, but won't return as service was awful. We sat for about 20-25 minutes without the waitress to take orders and not even asked us if we would like a drink before we ordered. I had to...

On Sunday 16th of December me and my friends went to Caffe concerto in Stratford. We went inside the shop and we were welcomed from a lady maybe east of Europe with dark hair and maybe she was a manager or something like that because...

Stopped here for a quick coffee and cake after a long day travelling. Good choice available and my strawberry cheesecake and Cappucino both very nice.

we ordered two roasted turkey, but the food were cold. we sent them back to the kitchen for them to re-do. ordered lamb shank, sadly, the food also not hot. think about having a hot meal is this cold weather but the food served were...

Called in to here for a late breakfast. Even though it was packed the service was quick, friendly and efficient (thanks Elena Laura). The cakes looked amazing as well. Will try some of them next time.

Popped in here on a quiet Monday morning for a coffee/ croissant. The front of house guy, 40s, foreign, is a genuine example of a guy who should NOT be working in the service industry. Not only was he dressed sloppy, his attitude stank. When...

Having visited Westfield Stratford a number of times before we had passed Caffe Concerto but never been in. Of the many places on offer this was the place we decided to take lunch. Caffe Concerto is tastefully decorated, light and inviting. We were taken directly...

I visit London several times a year and I have to say this restaurant is my favourite place to come.Ive been here for breakfast,lunch and dinner and I’ve never left disappointed the food is amazing and the staff are very friendly and efficient.I would recommend...

Authentic Italian (part of the CC concessions) menus with naughty cream cakes.Very professional waiters.

First time visit went very well and will return as we both enjoyed ourselves. We chose to have smoked salmon sandwiches and decafe tea. All the waitresses and staff were friendly, efficient and helpful. They packaged up the cakes we were too full to eat...

When we first ordered, we had to repeat ourselves several times as our waitress was more interested in gazing out of the window. For example, my daughter asked for pancakes and bananas to be told no, they had no strawberries available....?? my husband ordered a...

Given the large choice of cafes in Stratford , we should have gone elsewhere. But this one had no queues (now I know why) and an attractive display of cakes. It cost £13.34 for 2 small cappuccinos (lukewarm and very weak) and an almond croissant...

4 of us visited this restaurant, staff were friendly and the food was superb. Order was taken and my main course forgotten, everyone had finished by the time mine arrived. Waitress cleared the plates when I was still eating, so I ate alone - due...

Adelina and her team provided first class services and the quality of the food is one of the main reasons why i frequent the shop on a regular basis. Highly recommended

One of the worst places to eat I have ever had the misfortune to visit. terrible service, food is really awful (dry toast, uncooked eggs, cold weak coffee). such a waste of money going there. The only restaurant I have been to where I insisted...

Thanks for a good serving, very polite and friendly, i recommend for everyone. It was my pleasure to eat there. 5 star i think is not enought, 10 star for you. Thanks for Adina Cristina.

I’m in love with this restaurant... I’m coming all the time in this restaurant every time wend I coming at Stratford . Warm atmosphere, tasty food, and great service. Adina is very professional but friendly at the same time. Thank you for give me a...

The best thing about this place is the outdoor seating area when the sun is shining. I ordered a pot of English Breakfast tea which arrived after 10 minutes with a green leaf in the spout? I poured the tea only to discover tea leaves...

I liked your food on previous visits, but we ordered the Mixed Fish Grill today and it was terrible. The salmon was stale which leaves an ''itchy'' feeling in the tongue! We did eat the other fish which tastes okay but not so fresh tasting....

Saw the delicious range of pasteries and cakes through the window and couldn’t resist! We had a slice of chocolate gateaux, a raspberry tart and two coffees and in total it cost £22 including 12.5% tip. Quite pricey but worth it if you want a...

We thoroughly enjoyed our lamb shanks. Very tasty and nicely presented. We had the apple crumble and the toffee and banana fondant pudding both served with custard and ice cream. Couldn't fault it and would most certainly eat there again.

We went here for dinner at Jamie's was rammed. We had a nice table for 4 adults plus a 2 year old who sat in the middle on the sofa bit. He loved it - there was a mirror behind and the waitress, Adina Cristina...