Caffe Concerto in Kensington and Chelsea

Nice atmosphere, very friendly staff, prices a bit expensive

Had a wonderful experience at café concerto kings Road.Food was delicious and service was good as well.our server Tahmid was excellent throughout the service.

It was a great experince here.Tahmid was excellent.

Beautiful cafe and delicious food! Wonderful service from Manish :)

Fast service and delicious food, our waiter Manish was very accommodating

Lovely place! Got dessert here and it's amazing! Our servers were called Tahmid and aarzoo who were so kind and sweet! If you are looking for a place to get dessert I would definitely recommend!

The atmosphere is good and relaxed. Desert was a bit too sweet and too much sugar. However, the service is quite well, Aarzoo and Tahmid were really nice and they were very helpful.

Our experience at Caffé Concerto King's Road was not the best, to say the least. Our waiter was quite disorganized and several of the desserts listed on the menu weren't available. We would've understood if one of them were gone for the day, but this was more than one. The taste of the desserts and drinks was fine, but nothing special and it didn't exactly taste like the desserts were homemade. It was quite expensive and took longer than expected as well. Additionally, the bathrooms were quite gross and the decor in the cafe wasn't very nice either. In summary, expensive, bad service and very average desserts and drinks.

Food and service was exceptional.our server Tahmid was excellent.

Great place and good food.Service was very good as well.Tahmid was very attentive to us throughout the service.

Very good place to have brunch. Yuri was amazing with us! Thank you for your service.

Been here several times and really enjoyed it. Food was tasty, and the service from Tahmid is incredibly friendly and welcoming. He consistently provides a great experience whenever we visit. Highly recommend!

Many items on the menu were not available. Much of the food that was available felt pre-processed. The waiting staff were slow and confused. Not worth the price.

Confused servers and majority of the menu was out of stock. When we got the food it was no more than mid. Dont go here if you are looking for a good meal or a calm coffee!

I have noticed their coffee has improved alot,

We had a delightful prosecco cream tea and it lived up to it's reputation. The staff were very friendly and attentive, especially Tahmid and Arzoo. We've been here twice before and it never disappoints. Thank you! Until next time ❤️

Came for brunch with my daughter. On first impressions it seemed like a lovely chic environment with a good choice of food and drinks. Quite expensive but didn’t mind paying if the food was decent, unfortunately it was mediocre and food was served luke warm. The worst thing was witnessing one of the waiters aggressively shouting and swearing at a younger member of staff who seemed to be new, it was horrible to witness and made us feel very uncomfortable. The icing on the cake was when they refused to accept Scottish money. How rude.

Nic e relaxed atmosphere and pleasant staff

A bit slow serving, but good food

Very nice caffe and every district you can find concerto caffe . Very delicious coffee and desserts

Yuri offered us a nice service! I suggest this place.

Considering this is on one of the main shopping streets in London, value is very good. We had fish and chips and a mushroom risotto. Shared a dessert, Tirrimasu, which was not as good as the menu suggested. Lime and soda had no lime in it just a slice of lemon. Service was patchy. Lots of activity setting up tables around us for the evening service but lack of interest in taking orders and clearing tables. Food was good but not special. Would go back if we were in the area.

We arrived at Cafe Concerto and they hadn’t saved us a table for our reservation. We eventually got seated (after standing up for a long while, note: I am heavily pregnant and I was with a friend whom is 80 and struggles to stand). We ordered our food. It wasn’t a problem that the food took a long time to come (as we can see they were very busy). However, what the problem was that when we eventually got our food (I ordered the afternoon tea for 1) the bread of the sandwiches were very stale and really dry as if the food has been left out all day. Couldn’t eat it at all. Overall an awful experience

Lovely place 💕good service 👌🏻very central👍🏻

Excellent service! Very attentive Tahmid, Duanash and Yuri!

Excellent place and best service. Delicious desserts. Thank you

Amazing cakes and coffee, more expensive than you normal coffee shop, but this is not a normal coffee shop, well worth stopping and enjoying a nice coffee and one of the amazing cakes.

Went out with a friend to catch up. The waiter was quite rude and didn’t have any manners; no greeting or patience at all, and when trying to pay my friend was on the phone and couldn’t wait a second for her to get her card out and proceeded to put the card machine right infront of her face, was quite embarrassing. The food I ordered was the creme pastry stand and it was quote stale and standard at best, the only nice thing was the drinks; summer kiss cocktail was good. Overall, wouldn’t come back.

Thanks for your attention Nasrin and Yuri! Excellent Service! ThankYou See you soon

Yuri, his service was excellent.

i waited one hour for just a plate of rigatoni and a pizza (that was awful), and the place was practically empty. the staff was so distracted and disorganized, the only good thing is the location

Yuri was very kind and attentive

Poor food. Afternoon cream tea just looks nice but poor quality. Way way way overpriced.

Yuri offered us an excellent service! I recommend this place 👍🏼

Thank you Yuri for an excellent service!

Al Baraa was a brilliant waiter 10/10 thanks again for the good service

Ludimillah is charming, excellent customer service and super professional. I leave Wimbledon to go to Café Conserto just to eat the strawberry pie, which is wonderful! I loved.

Great service from Nasrin and Yuri. We had delicious calamari, pizza and goats cheese salad. Convenient location on the Kings Road. Lovely cakes too!

Food was delicious and worth the price. Waiters asked if the food was okay which I appreciated and when it was time for dessert our friendly waitress Nasrin showed us a variety of dessert.

I loved to Nasrin Ludmila, her service Made better the experience.

Great service from Nasrin. Good coffee. The chocolate cake was delicious.

I am a customer of Caffe Concerto King’s Road for over 10 years, had spent great time here with friends, enjoyed good food and dessert.

We had an exceptional dining experience with its elegant ambiance, attentive service, and delicious food. The warm, inviting atmosphere perfectly complements the friendly, and very considerate staff who ensure your meal is just right. The chef is amazing at presenting and plating the food. The drinks have been served a picture like instagram-worthy. Their exclusive offer deals made our dining budget friendly too.

Nasrin was absolutely amazing! She was attentive, friendly, and made excellent recommendations. The food was fantastic, and Nasrin’s service made the experience even better. The restaurant had a warm and welcoming atmosphere. We’ll definitely be back.

Oh Dear God avoid this place at all costs. The food and service is that bad you have to serve your own drinks as the staff are that brain dead they can’t. The Food is a health and safety hazard, it’s so bad the chef can’t cook spaghetti pasta or even chips. The cost is pure robbery for what is probably the worst restaurant in the U.K. have some sense and go somewhere else.

Great service and food as always. Nasrin was really helpful.

Very beautiful store. Nasrin was lovely and welcoming. Food and service spot on. Will definitely come again.

Great afternoon, with friends from overseas and they throughly enjoyed it. Our afternoon tea platter was good. Yuri our waiter was very attentive. Would highly recommend.

Very good service afternoon tea was excellent Yuri made the afternoon by the service he offered. Our choices of the savouries were delicious.

I had an extremely disappointing experience at the Cafe Concerto branch on Kings Road today. I went to pick up a collection order and encountered a manager, I believe named Alger, who was incredibly rude. Despite showing our confirmation emails, Alger made us wait an unreasonably long time and then had the audacity to question whether we had already picked up the cake, citing a missing cake in their records. This was not only insulting but completely unfounded, especially considering we are frequent customers and regularly order cakes from Concerto. His behavior was utterly unprofessional and unacceptable. I am baffled at how someone like him was appointed as a manager, as he clearly lacks the necessary customer service skills. I hope his position is reviewed as even the regular wait staff were more considerate than him. I am extremely disappointed and will not be returning to this branch solely due to this negative encounter with Alger. This experience has left a sour taste and has greatly tarnished our view of Cafe Concerto.

No greetings/apologies or even effort to cater my order since it’s Unavailable the cake I ordered in uber eats (take note, it’s the manager who answered the call). so unprofessional and lack/poor communication skills towards costumers. Never again!!!

Wonderful place and delicious cake and hot drinks, my favorite is flat white.

Not great service ! Make feel not welcome to place ?

This restaurant was appalling. We were shocked by the service and the staff was extremely unhelpful. Staff made us feel uncomfortable and treated wrongly. Food was fine not excellent, but they do have a huge range of options (no sure that is a positive). Would not recommend or come back. If looking for a restaurant I would not pick this one.

Although the food was nice, the service was appalling. Menus almost thrown at us and unfriendly service. Contrast to others in this chain who have always been good

I am a Londoner and the cafe was filled with visitors to the UK. I have never been so ashamed and embarrassed in all my life at how rude the staff were. None of the staff were English but their attitude to guests put London to shame. The staff really need to learn how to be polite and treat people properly. No hello, no thank you, just grim, I’m bored faces. The owner of this cafe needs to get rid of these staff and start again or train them properly. Very unsatisfactory

Great atmosphere. We had breakfast and was very good. Staff was friendly and had a good time. The pistachio and honey cake was amazing

Always excellent service and ready charm from Algert the Manager who so professionally deals with any situation!

Since we arrived the waiter seemed like a lot of work to serve. It only inspired us to leave instead of eat. He didn't attend to us and also after the tree outside fell on us he was rude. Fatal !

Service great, food great, place wonderful, I will recommend 200%

An absolute gem of a place! Delightful, friendly and professional service. Thank you Nasrin!

Great food but bad service except a certain waitress named Nasir. The only person really helping us.

We visited the King's road branch yesterday and the customer service and food was outstanding! The product was exactly what I was looking for! I was so pleased with the service I received from Algert the Manager. He went above and beyond to help me find the items I was looking for with his recommendations. We will definitely come back!!

Terrible communication to us. Three people eating. Two meals arrived. We waited 25 minutes for third one,only to be told that it was unavailable! Choose something else. By which time the others had finished eating their meals. Would have been better if the kitchen had related that message earlier. One hungary person…..

Food was as expected from a high street chain. Drinks and food items arrived sporadically rather than together for the table, and when served was slapped on to the table by scowling servers. The biggest issue was the non-existent level of customer service. The manager (Algae?) was a rude, grumpy man. Instead of informing us politely that as they were busy they could only serve meals (rather than coffee like we asked) he just said 'food only' and moved on to the next customer. We agreed we would have some food, and were told to wait for 5 minutes (still not a smile in sight). We waited for 15 minutes, many more customers arrived and were turned away immediately. In honesty we only stayed out of stubbornness. While we were waiting we were told to move (he verbatim just said 'you need to move' and made a shooing gesture, despite the fact that we were queuing with several other customers standing in the same place). Eventually we were led to a table (with a brief instruction 'follow me') which still had empty dishes. These were cleared away and the table left dirty and unwiped for us. Lovely. We did see one member of staff who seemed to understand good customer service, I think a female manager who was spending time appeasing guests, but everyone else looked miserable. Surprise surprise when we finished eating we were immediately offered the bill with the only smile of the day. I understand it's been a long bank holiday weekend, but good manners and a welcoming attitude cost absolutely nothing. If you're still reading, I'll instead advise going to the garden centre just a few minutes walk away which has a lovely cafe.

I had booked weeks before for my birthday. When I called on the eve of my birthday the manager told me that there was no booking and in fact they had no bookings at all as they were not taking bookings as they had been busy during Chelsea Flower show. I was furious and insisted that she spoke to the general manager. She contacted the general manager and called me back and said unfortunately they are not taking any bookings. I then went on line and was able to book a table on line for my desired slot. In the morning we were all so angry with the service on the phone and we decided not to attend and in fact went to the cafe Concerto in Westfield.

Very loud and very busy. If you are alone you will be invisible for staff and especially if you ask about gluten free. I finally ordered some mussels with fries instead of bread, the fries never came and she only asked me if I wanted something to drink after she delivered the food. (Btw with a spoon, I had to ask for a fork) 😭they make a person feel extra lonely. The mussels were alright and the sauce was very good. No plate or dish to get rid of the empty mussels 🥲

I love this place and I have visited many branches in London in terms of breakfast and dessert, which I like a lot Their sweets are delicious, but the coffee is mediocre

Extremely dirty and servers couldn't care less about you! Only hard working person there was the drink maker

Wonderful experience, thank you very much! Really yummy drinks Rezul ☺️

Sat for 10 minutes and was not served, got up and left. Everything is overpriced, nearly £20 for a ‘Greek’ salad is a joke. Definitely avoid this place, much nicer places to sit nearby on Pavilion road

We had a fantastic experience on Sunday, luxury afternoon tea for my daughter’s 12th birthday. Great value for money, compared to other afternoon tea places and we even had some cakes to take home at the end of it. The staff were very helpful and all up I would not hesitate to do this again.

It was a bad and costly experience. The food came very cold. One of the starters came with the food as the waitress did not take the order accurately. Upon our arrival, I told the waitress it was my friend’s supersize party and if she could orange something at the time of desert. Nothing organised with the desert and no note left had been left on the system. Otherwise, the atmosphere is wonderful and vibrant.

Rezaul Was super amazing, great service!! Will be back

This is a lovely spot with friendly service, great coffee, pastries, and more. The omelette, presented with a side salad and toast was one of the best I have had. I highly recommend this pastry shop. You will not be disappointed!

Excellent service and a very friendly team.. we followed the servers recommendations!

Amazing food and service by Rezaul! :)

Lovely cafe , restaurant . Stopped in for cappuccino and slice of the one of the many amazing, beautiful and delicious cakes on offer . Staff was attentive and efficient. Lovely atmosphere and beautifully decorated... A very sweet treat indeed.

İ will happily go back to all brunches. Always leave this place happy.

I've been here a few times. Located on the king's road not far from Sloane Square station. It's always busy in here. The staff are attentive and polite. The food is good as are the cakes. It's over priced and the prices have increased considerably over the last year or so. I always feel hurried when I visit.

Best cakes, with great afternoon teas and snacks. Tradition in our family. Don't miss trying the cakes.

a really nice caffè! there was live music and a really nice atmosphere, it wasn’t dead but wasn’t really packed either. good food, nothing too special for the price really.. but maybe that was just what i ordered! i went back here with my boyfriend a couple days ago and had breakfast which was 10/10! amazing breakfast and definitely worth what we paid for. the cakes are really good too! if you want more selection & fresher cakes then come earlier rather than later, i noticed that when i came at about 5/6pm the cakes were more stale and there was less selection but when i came at about 10/11am they were fresh & had all options!

Sandwiches were awful Scones hard to cut & dry in the middle Service was crap I have been to several other cafe concertos in London but this one is the worst The floor was also dirty I would definitely not recommend this place to anyone 😡

Central London, it's not cheap, but the place is spectacular and the sweets are delicious

Burgers were 'greasy'. Gents' toilet out of action. Could have easily had a notice on one of the two ladies' toilets that it was for gents.

Amazing service. I had the macaron cake and man was it amazing. The flavor was outstanding, it was greatly portioned. They had gluten free options for my mom. Would definitely recommend.

Asked for a flat white. They didn’t know what it was but didn’t say so initially. They make me americano (sharing the single shot of coffee with another order) and then asked if I wanted milk! I was in a rush so had to take it but explained it wasn’t a flat white.

As old work friends we were able to spend 2.5 relaxing hours enjoying good food and friendly service at a reasonable cost. Thank you.

Excellent service with delicious, healthy meals and the coffee was 💯 delicious

Useful venue. We will certainly return as food and service good and noise level low.

We went in 28/1/2024 at 13.20. We got in and we face absolutely nightmare manager name Paolo Portuguese man. His shouting loudly at the staff in front of the customer and he's way so rude and body language absolutely disgusting manner. The staff so packed 😫 and stress because him. Personally I was so uncomfortable to keep going but I have fiefdom other country visiting London. Worse Cafe branch in UK 🇬🇧 Please change him immediately.

Staff very attentive and friendly!

It's a great spot, with lovely staff and great food. The decor is lovely and I would highly recommend. Thank you for the great afternoon!

Beautiful cafe. Great breakfast.

The service and staff are great. Lovely spot and food was beautiful. Very nice!

Denis and Algert are amazing guys and very Professinal. Thank you see you soon.

Nice little place for a small lunch. I highly recommend the soup of the day, nice big portion and a lovely pumpkin soup on this particular occasion. The pistachio cake has always been a favourite of mine, and this one here is near the top of my list, very much worth a visit.

Good place nice cafe. A little on the expensive side.

Eat and go and the smile or kindness are not included!

Avec le Muséum d'Histoire Naturelle 🦴🦖🦕🍰