Caffe Concerto in Kensington and Chelsea

bad service! meneger from 29/December 2024 - 18:30 extremely rude. delay in ordering is very inattentive

I made a reservation for afternoon tea for my family and I, it was their first afternoon tea and we were very excited and the service was one of the worst I have ever had. Was very disappointed very frustrated. I also need to be clear that unfortunately the manager was the one that was rude, the staff actually was very kind

Absolutely horrible service. The waiters were not aligned, were bringing dirty coffees and wrong orders, very rude and impolite. Would not recommend this place at all.

extremely overpriced with 25% service charge

What a disgraceful and overpriced place! We went to Coffee Concerto on King’s Road for a simple coffee and cake, only to be hit with a shocking bill of £47 for two coffees and two cakes. Imagine our surprise when we were told that prices were doubled because it was Christmas Day! If you’re going to charge double, the least you could do is put up a sign at the door, show clear pricing on the cakes, or provide a menu so customers are informed. Even better, mention this to people when they sit down. Instead, you let customers enjoy their coffee only to ambush them with a ridiculous bill. This ruined what was supposed to be a festive outing. It’s not even about the money—it’s the lack of transparency and the unpleasant situation you’ve created. This approach is unfair, unprofessional, and frankly feels like a scam. As a local and regular customer, I’m appalled by this treatment. Charging double without prior notice is not just unethical but potentially illegal. Shame on you for exploiting people during the holidays. I will not be returning.

The scones are just divine!! The staff is adorable, the atmosphere is warm, we will come back 😊

I would like to leave a compliment for one of your amazing staff, Ludmila, who works in Kings Road, Chelsea. She’s been serving me several times and every time with her beautiful smiles, that put me in a very good mood. Not to mention, she serves her customer with respect and kindness, she also makes the best hot chocolate too, which I enjoy a lot. Having such an amazing staff in your company, is a privilege not only to the company owner but also for any locals, who comes on a daily basis to this store to have a coffee or food. Please forward my appropriation to her, as I wanted to leave this comment for a long time, but never got a chance to do so. Thanks for recruiting such a gem in your company, she is amazing.

3 waiters were brilliant. And there was a lovely Brazilian waitress who made sure we got the bill. But we were greeted by an extremely grumpy head waiter. He rushed my DIL through ordering and when we wanted to pay he told us to wait, we waited 10mins to pay. I had to go to the back of the restaurant to find the other waiters, in order to pay.

I was very disappointed with my visit to this cafe. The piece of strawberry cake I ordered was so huge that it barely fit on the plate. The waitress just said that the boss had cut the cake like that. Other guests also received oversized pieces, giving the impression that the leftovers were distributed haphazardly. The sloppily served plate really annoyed me. For an upscale location I expect professional service - unfortunately this experience was anything but that.

Nice atmosphere and comfortable chairs. The gingerbread chocolate was very good.

This place should ruin our day. First time I encounter a place that I don’t feel welcome, bad customer service, the staff are not smiling and not treated us right. I got a voucher, a gift from my sister, however the picture of the voucher is not clear but I got a voucher number and email confirmation but the waitress Ez didn’t accept it. She didn’t even try to check if the voucher number which is valid. I ask her to show me the correct and pleasant picture of the voucher she is looking for but hesitant to show me and she said “this is my voucher”. hey As If I will get it from you! Then me and my partner decided to order and not to use the voucher for now. I call the same waitress, but she delayed coming back to me, and prioritise the other customer, given that I called her first. so we patiently wait. Then she came after 8-10mins, I supposed to order but I just asked her first if the email confirmation from buyagift.com is okay, and she respond persistently said No, not even saying Sorry at all or giving other options and tried to go back to the counter. With this, we firmly decided not to order and eat here at all as We felt not welcome. Eventhough my sister gave me the clear copy of the voucher, We still decided not to use it here. Or even order without using it. I hope you guys know a proper customer service, treat fairly and be nice to all even if we are Asians. We are also professionals here in London. Thank you.

We tried to eat at Caffe Concerto, Kings Road yesterday and found it to be absolutely appalling. The waiter was rude from the moment we walked in. We had reserved a table but he walked us past the reserved made up tables to a dirty, unmade up table by the stairs to the toilets. We asked if it was possible to move and he simply said no very loudly. He threw the menus on the table, at which point I asked if there was a gluten free menu or could he tell me what gluten free options there were … he laughed, rolled his eyes, pointed at the cakes at the front and said do we look like we make gluten free food?! I pointed out that when I called they had assured me they could cater for this requirement - again he laughed and said why would we do that, we cook Italian food! Italy is one of the best countries in the world for gluten free food, so clearly they’re not cooking authentic Italian food at all. So we left, telling him what we thought of him and his attitude. There are plenty of great options in the Kings Road, so please do yourselves a favour and try them instead of giving Caffe Concerto your custom. What a horrible man.

Servicio absolutamente terrible. El camarero fue grosero desde el momento en que entramos. Habíamos reservado una mesa, pero él nos acompañó más allá de las mesas hechas reservadas a una mesa sucia, sin hacer por las escaleras a los baños. Le preguntamos si era posible moverse y él simplemente dijo que no muy alto. Preguntamos qué opciones sin gluten hay y él se rió, puso los ojos en nosotros, señaló los pasteles en la parte delantera y dijo: ¿parece que hacemos comida sin gluten? Señalé que el sitio web decía que ofrecen un menú sin gluten y de nuevo se rió y dijo ¿por qué haríamos eso, cocinamos comida italiana! Así que nos fuimos, diciéndole en términos claros lo que pensábamos de su actitud. Hay muchas otras opciones en el Camino de los Reyes, por favor háganse un favor y pruébenlas en lugar de darles a estas personas su costumbre.

Great mushroom risotto, terrible minestrone soup, large portions. Management is rude and service very disappointing. Double check your bill before paying as they seem to mark up prices of dishes in hopes that you don’t do the maths. I like other Caffe Concerto branches. Will avoid this one.

Unfortunately understaffed. We waited just to order hot chocolate and we left. Doubt they even noticed :( they weren’t too bothered about us

Great food , amazing atmosphere and a fun place to go for high tea and or with family for a light meal!

The food takes quite a while to arrive, the internet doesn't work inside the café, no Wi-Fi available, and the dishes feel overpriced for their average taste. It seems to cater more to tourists than locals.

Slow service. Expensive. Has the stomach to charge 12,5% for the non-existing service. Avoid.

This caffeconcerto is in a great location but we were really disappointed. Few people in the restaurant at 7pm gives some indication of it's popularity.

1 star is a too much for this place. So cold atmosphere, waiter was so rude and miserable with a sulky face since the moment we entered. This place serves food and horrible cakes but just looking at the waiters clothes will put you off. It needs to ameliorate their service and urgently train their waiters otherwise one of London’s famous coffee is going downhill.

Absolutamente horrorizado a su servicio. Vine para un desayuno rápido e informé al camarero de mi alergia a los frutos secos. Él era completamente apático y volvió a decir que básicamente no hay pan para mí y nada será adecuado. Le pregunté si se podía hacer algún arreglo, para poder comer allí, él simplemente dijo que no. Me fui pero nunca he estado en un restaurante que no pudiera atender mi alergia a los frutos secos. Ni siquiera les importó que quisiera irme como si el lugar estuviera lleno cuando estaba vacío. Ningún gerente vino a hablarme, nada. NO VAYAS.

Avoid this place. Dirty plate, stale food, anaemic coffee, massively overpriced. Ordered almond croissant - the underside of the plate it came on covered my hands in ketchup so perhaps not washed properly or from another dirty plate it had been placed on before service so seems there is a major issue with hygiene and simple procedure. No apologies or reduction in price. Almond croissant was mouth burning hot even after delay while fresh plate arrived despite not having asked if I wanted it warm. Bread stale

Excellent place, elegant, tasty, warm, cosy and most of all delicious!!! The waiter (Yuri) was very good as well, professional and welcoming. We absolutely recommend this place. Tip: best hot chocolate with scones (cream and jam)

Lovely cafe with excellent service

Made reservations for Afternoon tea at Caffe Concerto King’s Road. Had the most amazing time!! The staff were so kind, especially Ludmila! She was so incredibly helpful and hospitable. The atmosphere was lovely. Overall, had an incredible time here. Would highly recommend it, especially for Afternoon tea.

Nice atmosphere, very friendly staff, prices a bit expensive

Had a wonderful experience at café concerto kings Road.Food was delicious and service was good as well.our server Tahmid was excellent throughout the service.

Los camareros tan groseros y la comida muy cara por lo que era no volverán allí de nuevo. toda la decoración pero ninguna sustancia

It was a great experince here.Tahmid was excellent.

Fast service and delicious food, our waiter Manish was very accommodating

Beautiful cafe and delicious food! Wonderful service from Manish :)

The atmosphere is good and relaxed. Desert was a bit too sweet and too much sugar. However, the service is quite well, Aarzoo and Tahmid were really nice and they were very helpful.

Lovely place! Got dessert here and it's amazing! Our servers were called Tahmid and aarzoo who were so kind and sweet! If you are looking for a place to get dessert I would definitely recommend!

Our experience at Caffé Concerto King's Road was not the best, to say the least. Our waiter was quite disorganized and several of the desserts listed on the menu weren't available. We would've understood if one of them were gone for the day, but this was more than one. The taste of the desserts and drinks was fine, but nothing special and it didn't exactly taste like the desserts were homemade. It was quite expensive and took longer than expected as well. Additionally, the bathrooms were quite gross and the decor in the cafe wasn't very nice either. In summary, expensive, bad service and very average desserts and drinks.

Food and service was exceptional.our server Tahmid was excellent.

Great place and good food.Service was very good as well.Tahmid was very attentive to us throughout the service.

Very good place to have brunch. Yuri was amazing with us! Thank you for your service.

Been here several times and really enjoyed it. Food was tasty, and the service from Tahmid is incredibly friendly and welcoming. He consistently provides a great experience whenever we visit. Highly recommend!

Confused servers and majority of the menu was out of stock. When we got the food it was no more than mid. Dont go here if you are looking for a good meal or a calm coffee!

Many items on the menu were not available. Much of the food that was available felt pre-processed. The waiting staff were slow and confused. Not worth the price.

I have noticed their coffee has improved alot,

We had a delightful prosecco cream tea and it lived up to it's reputation. The staff were very friendly and attentive, especially Tahmid and Arzoo. We've been here twice before and it never disappoints. Thank you! Until next time ❤️

Vine a comer con mi hija. En las primeras impresiones parecía un ambiente encantador y elegante con una buena elección de comida y bebidas. Bastante caro pero no le importó pagar si la comida era decente, desafortunadamente era mediocre y la comida se servía tibia. Lo peor fue presenciar a uno de los camareros gritando agresivamente y maldiciendo a un miembro más joven del personal que parecía ser nuevo, fue horrible presenciarlo y nos hizo sentir muy incómodos. La guinda del pastel fue cuando se negaron a aceptar dinero escocés. Qué grosero.

Nic e relaxed atmosphere and pleasant staff

Very nice caffe and every district you can find concerto caffe . Very delicious coffee and desserts

A bit slow serving, but good food

Yuri offered us a nice service! I suggest this place.

Teniendo en cuenta que está en una de las principales calles comerciales de Londres, la relación calidad-precio es muy buena. Comimos pescado con papas fritas y un risotto de hongos. Compartí un postre, Tirrimasu, que no era tan bueno como el menú sugería. La lima y el refresco no tenían lima en él solo una rodaja de limón. El servicio era irregular. Mucha actividad preparando mesas a nuestro alrededor para el servicio nocturno pero falta de interés en tomar pedidos y despejar mesas. La comida era buena pero no especial. Volvería si estuviéramos en la zona.

We arrived at Cafe Concerto and they hadn’t saved us a table for our reservation. We eventually got seated (after standing up for a long while, note: I am heavily pregnant and I was with a friend whom is 80 and struggles to stand). We ordered our food. It wasn’t a problem that the food took a long time to come (as we can see they were very busy). However, what the problem was that when we eventually got our food (I ordered the afternoon tea for 1) the bread of the sandwiches were very stale and really dry as if the food has been left out all day. Couldn’t eat it at all. Overall an awful experience

Lovely place 💕good service 👌🏻very central👍🏻

Excellent service! Very attentive Tahmid, Duanash and Yuri!

Excellent place and best service. Delicious desserts. Thank you

Amazing cakes and coffee, more expensive than you normal coffee shop, but this is not a normal coffee shop, well worth stopping and enjoying a nice coffee and one of the amazing cakes.

Went out with a friend to catch up. The waiter was quite rude and didn’t have any manners; no greeting or patience at all, and when trying to pay my friend was on the phone and couldn’t wait a second for her to get her card out and proceeded to put the card machine right infront of her face, was quite embarrassing. The food I ordered was the creme pastry stand and it was quote stale and standard at best, the only nice thing was the drinks; summer kiss cocktail was good. Overall, wouldn’t come back.

Yuri, his service was excellent.

Thanks for your attention Nasrin and Yuri! Excellent Service! ThankYou See you soon

i waited one hour for just a plate of rigatoni and a pizza (that was awful), and the place was practically empty. the staff was so distracted and disorganized, the only good thing is the location

Yuri was very kind and attentive

Poor food. Afternoon cream tea just looks nice but poor quality. Way way way overpriced.

Yuri offered us an excellent service! I recommend this place 👍🏼

Thank you Yuri for an excellent service!

Al Baraa was a brilliant waiter 10/10 thanks again for the good service

Ludimillah is charming, excellent customer service and super professional. I leave Wimbledon to go to Café Conserto just to eat the strawberry pie, which is wonderful! I loved.

Food was delicious and worth the price. Waiters asked if the food was okay which I appreciated and when it was time for dessert our friendly waitress Nasrin showed us a variety of dessert.

Great service from Nasrin and Yuri. We had delicious calamari, pizza and goats cheese salad. Convenient location on the Kings Road. Lovely cakes too!

I loved to Nasrin Ludmila, her service Made better the experience.

Great service from Nasrin. Good coffee. The chocolate cake was delicious.

I am a customer of Caffe Concerto King’s Road for over 10 years, had spent great time here with friends, enjoyed good food and dessert.

Nasrin was absolutely amazing! She was attentive, friendly, and made excellent recommendations. The food was fantastic, and Nasrin’s service made the experience even better. The restaurant had a warm and welcoming atmosphere. We’ll definitely be back.

We had an exceptional dining experience with its elegant ambiance, attentive service, and delicious food. The warm, inviting atmosphere perfectly complements the friendly, and very considerate staff who ensure your meal is just right. The chef is amazing at presenting and plating the food. The drinks have been served a picture like instagram-worthy. Their exclusive offer deals made our dining budget friendly too.

Oh Dear God avoid this place at all costs. The food and service is that bad you have to serve your own drinks as the staff are that brain dead they can’t. The Food is a health and safety hazard, it’s so bad the chef can’t cook spaghetti pasta or even chips. The cost is pure robbery for what is probably the worst restaurant in the U.K. have some sense and go somewhere else.

Great service and food as always. Nasrin was really helpful.

Very beautiful store. Nasrin was lovely and welcoming. Food and service spot on. Will definitely come again.

Very good service afternoon tea was excellent Yuri made the afternoon by the service he offered. Our choices of the savouries were delicious.

Great afternoon, with friends from overseas and they throughly enjoyed it. Our afternoon tea platter was good. Yuri our waiter was very attentive. Would highly recommend.

I had an extremely disappointing experience at the Cafe Concerto branch on Kings Road today. I went to pick up a collection order and encountered a manager, I believe named Alger, who was incredibly rude. Despite showing our confirmation emails, Alger made us wait an unreasonably long time and then had the audacity to question whether we had already picked up the cake, citing a missing cake in their records. This was not only insulting but completely unfounded, especially considering we are frequent customers and regularly order cakes from Concerto. His behavior was utterly unprofessional and unacceptable. I am baffled at how someone like him was appointed as a manager, as he clearly lacks the necessary customer service skills. I hope his position is reviewed as even the regular wait staff were more considerate than him. I am extremely disappointed and will not be returning to this branch solely due to this negative encounter with Alger. This experience has left a sour taste and has greatly tarnished our view of Cafe Concerto.

No greetings/apologies or even effort to cater my order since it’s Unavailable the cake I ordered in uber eats (take note, it’s the manager who answered the call). so unprofessional and lack/poor communication skills towards costumers. Never again!!!

Wonderful place and delicious cake and hot drinks, my favorite is flat white.

Not great service ! Make feel not welcome to place ?

This restaurant was appalling. We were shocked by the service and the staff was extremely unhelpful. Staff made us feel uncomfortable and treated wrongly. Food was fine not excellent, but they do have a huge range of options (no sure that is a positive). Would not recommend or come back. If looking for a restaurant I would not pick this one.

Although the food was nice, the service was appalling. Menus almost thrown at us and unfriendly service. Contrast to others in this chain who have always been good

I am a Londoner and the cafe was filled with visitors to the UK. I have never been so ashamed and embarrassed in all my life at how rude the staff were. None of the staff were English but their attitude to guests put London to shame. The staff really need to learn how to be polite and treat people properly. No hello, no thank you, just grim, I’m bored faces. The owner of this cafe needs to get rid of these staff and start again or train them properly. Very unsatisfactory

Great atmosphere. We had breakfast and was very good. Staff was friendly and had a good time. The pistachio and honey cake was amazing

Always excellent service and ready charm from Algert the Manager who so professionally deals with any situation!

Since we arrived the waiter seemed like a lot of work to serve. It only inspired us to leave instead of eat. He didn't attend to us and also after the tree outside fell on us he was rude. Fatal !

An absolute gem of a place! Delightful, friendly and professional service. Thank you Nasrin!

Service great, food great, place wonderful, I will recommend 200%

Terrible communication to us. Three people eating. Two meals arrived. We waited 25 minutes for third one,only to be told that it was unavailable! Choose something else. By which time the others had finished eating their meals. Would have been better if the kitchen had related that message earlier. One hungary person…..

We visited the King's road branch yesterday and the customer service and food was outstanding! The product was exactly what I was looking for! I was so pleased with the service I received from Algert the Manager. He went above and beyond to help me find the items I was looking for with his recommendations. We will definitely come back!!

Great food but bad service except a certain waitress named Nasir. The only person really helping us.

Food was as expected from a high street chain. Drinks and food items arrived sporadically rather than together for the table, and when served was slapped on to the table by scowling servers. The biggest issue was the non-existent level of customer service. The manager (Algae?) was a rude, grumpy man. Instead of informing us politely that as they were busy they could only serve meals (rather than coffee like we asked) he just said 'food only' and moved on to the next customer. We agreed we would have some food, and were told to wait for 5 minutes (still not a smile in sight). We waited for 15 minutes, many more customers arrived and were turned away immediately. In honesty we only stayed out of stubbornness. While we were waiting we were told to move (he verbatim just said 'you need to move' and made a shooing gesture, despite the fact that we were queuing with several other customers standing in the same place). Eventually we were led to a table (with a brief instruction 'follow me') which still had empty dishes. These were cleared away and the table left dirty and unwiped for us. Lovely. We did see one member of staff who seemed to understand good customer service, I think a female manager who was spending time appeasing guests, but everyone else looked miserable. Surprise surprise when we finished eating we were immediately offered the bill with the only smile of the day. I understand it's been a long bank holiday weekend, but good manners and a welcoming attitude cost absolutely nothing. If you're still reading, I'll instead advise going to the garden centre just a few minutes walk away which has a lovely cafe.

I had booked weeks before for my birthday. When I called on the eve of my birthday the manager told me that there was no booking and in fact they had no bookings at all as they were not taking bookings as they had been busy during Chelsea Flower show. I was furious and insisted that she spoke to the general manager. She contacted the general manager and called me back and said unfortunately they are not taking any bookings. I then went on line and was able to book a table on line for my desired slot. In the morning we were all so angry with the service on the phone and we decided not to attend and in fact went to the cafe Concerto in Westfield.

Very loud and very busy. If you are alone you will be invisible for staff and especially if you ask about gluten free. I finally ordered some mussels with fries instead of bread, the fries never came and she only asked me if I wanted something to drink after she delivered the food. (Btw with a spoon, I had to ask for a fork) 😭they make a person feel extra lonely. The mussels were alright and the sauce was very good. No plate or dish to get rid of the empty mussels 🥲

I love this place and I have visited many branches in London in terms of breakfast and dessert, which I like a lot Their sweets are delicious, but the coffee is mediocre

Extremely dirty and servers couldn't care less about you! Only hard working person there was the drink maker

Wonderful experience, thank you very much! Really yummy drinks Rezul ☺️

Sat for 10 minutes and was not served, got up and left. Everything is overpriced, nearly £20 for a ‘Greek’ salad is a joke. Definitely avoid this place, much nicer places to sit nearby on Pavilion road

We had a fantastic experience on Sunday, luxury afternoon tea for my daughter’s 12th birthday. Great value for money, compared to other afternoon tea places and we even had some cakes to take home at the end of it. The staff were very helpful and all up I would not hesitate to do this again.

It was a bad and costly experience. The food came very cold. One of the starters came with the food as the waitress did not take the order accurately. Upon our arrival, I told the waitress it was my friend’s supersize party and if she could orange something at the time of desert. Nothing organised with the desert and no note left had been left on the system. Otherwise, the atmosphere is wonderful and vibrant.

Rezaul Was super amazing, great service!! Will be back