Cafe Craft in Sandwell

Great idea, went with the Grandson. Both really enjoyed the experience. Will go again

Went to paint pottery on a Saturday in January - the place was buzzing and there was a great atmosphere. The staff were all very helpful and friendly. We went back to collect the stuff and it all looks great!

Came with a group of friends , Staff were very welcoming and friendly; instructions were easy to follow. Overall we had a great time and the atmosphere was lovely.

My friend and I booked a session here and had a great time. Mejor (the manager) was extremely helpful,he talked us through the process and kept checking we were alright and had everything we needed - very friendly person! We would definitely go back here and would recommend it to anyone wanting to try it.

A friend and I wanted to try something different and chose Cafe Craft. We both admit that neither of us are artistic but really wanted to try something new and to leave satisfied. On arrival, we were quite quickly seated and the owner was incredibly friendly. The owner walked us through the process and advised that the concept is to relax, catch up and have fun. We did exactly that!! The environment was relaxed, I did not feel any pressure and the owner checked in on us. We were given 2 hours to pick from a choice of pottery and to then to paint. However, we were not once prompted or told of how long we had and can admit we took longer than the 2 hours. We thoroughly enjoyed ourselves and the experience. It felt somewhat therapeutic but most definitely relaxed and fun! Would recommend and will be visiting again!

I absolutely love cafe craft. It’s perfect for a cute date idea, an overdue gossip session with your bestie or a fun activity for the kids. Staff are amazing, especially Major, always happy to help and very welcoming. I have visited the cafe several times and I would definitely recommend! It’s super therapeutic. There’s a wide range of pottery to choose from and many drinks and snacks on the menu to enjoy!

We were given a detailed explanation of what to expect with painting our pottery and received excellent customer service from the manager. Lovely place to sit and natter while you paint.

Excellent coffee shop with super service, took a friend's daughter for a birthday treat and she loved it.

Went to Cafe Craft for my daughter’s 9th birthday with her friends. The children enjoyed the craft and the service was top notch. The staff were amazing and the environment was beautiful. Will definitely go back

Great place to create memories and keepsakes. Huge range of items to paint and nice range of drinks.

Great customer service my grand children really enjoyed the experience well worth a visit

Great service and fantastic staff. Kids really enjoyed themselves.

Great experience and a fun afternoon. Painted a candle holder and a vase as Christmas gifts, both turned out great despite our lack of talent. Staff are very helpful as well.

Friendly staff, great atmosphere, loads of options to paint and we didn't feel rushed at all

Experience was brilliant-manager was very helpful and loved my milkshake! Would highly recommend. Only caveat is make sure to do multiple coats as shades are lighten when fired up

Amazing experience painting pottery with family and friends and then on my own too! Thank you to the staff that were there on the day (Sat 26th October 2024).

Had a lovely time once glazed colours came out well

We visited Cafe Craft Birmingham on a busy Saturday afternoon. Despite arriving 20 minutes earlier than our 4:00 pm booking, we were pleasantly surprised to be seated straight away, avoiding any wait time, which was a good start to our visit. The concept of the café is quite unique—you choose a piece of pottery to paint, and there was an impressive variety to pick from. I opted for a dinner plate, though at £25, it felt overpriced given that the pottery is pre-made and you’re just painting it. My friend selected a small heart-shaped bowl, which was also £25—again, a steep price for what it was. Things took a downturn when we went to order food and drinks. We were hoping for a sweet treat to go with our hot drinks, but shockingly, there were only two muffins left: one blueberry and one chocolate! For a café that stays open until 6:00 pm, the lack of available baked goods was incredibly disappointing. When we asked about other food options, we found out most of the menu was sold out, leaving us with only a cheese and onion panini. Unfortunately, this was far from satisfying—the panini was essentially chopped red onion and a heap of melted cheddar slapped between cardboard-like bread. It was bland, tasteless, and a huge letdown. The hot chocolates we ordered were okay—nothing special, but not bad either. The pottery painting experience itself was fun, but we were given only two hours to paint, eat, and wait for the layers of paint to dry. This felt rushed, and to add to the pressure, a staff member kept reminding us that we needed to leave by 6:00 pm. I was hoping to paint a second plate to have a matching set, but the lack of time made that impossible. To top it off, we were told at the end of the session that we’d need to come back a week later to collect our pottery. This was a shock, as it wasn’t mentioned beforehand, and as someone who doesn’t live in Birmingham, it was an inconvenience that could have been easily avoided with clearer communication. In summary, while the painting part of the experience was enjoyable, the overpriced pottery, terrible food, lack of baked goods, and rushed atmosphere left much to be desired. If you go, be prepared for a less-than-stellar café experience and make sure you plan for a second trip to collect your piece.

Been here twice. Prices are reasonable and the staff are extremely friendly and helpful. There is a good selection inside with lots of paints :) Would recommend this place very highly.

It was a lovely and cozy environment with friendly and helpful staff and the range of objects was really cool, went there with my friend who I hadn't seen in a while and had a lovely time.

Great activity to do with family and friends. Staff were very friendly and the atmosphere was really nice.

Came here with my friends and it was such a good experience. The staff are really friendly and the instructions were simple to follow. Definitely would recommend.

Super relaxing and fun activity to do with friends. Great staff and atmosphere!!! 100% recommend

Honestly 5 stars for everything. The service, staff, and environment was just perfect. Came in with a group of friends and it was a perfect activity to do when catching up. Would recommend to anyone and everyone.

Great place to paint very relaxing and staff were accommodating would recommend 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

I can't speak for the craft side: I only wanted a drink. The guy told me he'd already turned the coffee machine off because he was closing in an hour. So I asked for tea and he gave me half a cup which I had to ask to be filled. They must make the money from the craft because it felt like giving me a drink was too much trouble for him.

Lovely place to have a nice creative afternoon. A large group of us had a really great time here!

Pottery painting at Cafe Craft in Birmingham is a fantastic way to spend a leisurely afternoon. It was a fun outing with my sisters. The process is straightforward, even for beginners. The staff provided clear instructions and were readily available to offer tips and guidance. They ensured we had all the tools needed to bring our designs to life. The relaxed pace and lack of pressure allowed for a truly enjoyable and therapeutic experience.

Amazing experience! Had so much fun. Staff were really accommodating and friendly.

Lovely place, super kind staff, was a really fun experience. All resources provided. Good coffee too.

ALL 5 stars!!! Staff was friendly the atmosphere was amazing and peaceful. So many options of pottery to paint. I had the Caramel latte 10/10. Super therapeutic and a great way to spend time with friends/family. Definitely will be returning 🩷😊

Advertised as one of the top attractions for kids on a rainy day in Birmingham, this is nothing. We came with a 3, a 6 and an 8 years old and they were not prepared for children at all. Crafts were stellarly priced, and no actual pottery was available just painting. On top of all of this, the website is terrible, you can’t find booking or prices on it. Made it a terrible day for us.

They had a variety of items to choose from. The service provided was brilliant and the staff were very welcoming. The environment was calm and perfect for a relaxing day out!

Would give no stars if I could. Absolutely appalling experience. The actual place was fine, nothing special. However, it is the customer service that I received made this experience so bad. Me and my friends got our pottery delivered and 3 out of 5 arrived broken. Both people that I spoke to on the phone about this were vile, not once apologising. They told me to email with pictures, and yet they don't have an email address. The women became incredibly hostile and aggressive. Would avoid at all costs.

I brought my two children into this cafe and we really enjoyed our time here. The people working here are friendly and just leave you to get on with your painting which I liked. There are lots of colours to choose from but the only down side is there are no sponges to help with painting the pots so took longer. We didn't have food but what I was of it looked really yummy and the apple pie I will definitely be trying when I come back. I do recommend this place for anyone looking to try something new.

Attended an event held by endometriosis U.K. and this was brilliant. I was nervous to attend at first but everyone was so welcoming. The staff explained things really well and overall thoroughly enjoyed the experience. Very calm and relaxing environment. Will be coming back to paint more ❤️

Everyone here is very friendly and helpful, and they have a lot of patience with all the carzy fun that happens here. We went to paint on Mothers Day (2024), and the ladies helped to seat us and explain everything in clear detail, we were served and had drinks brought to us. We didn't try any food however the drinks were lovely. The pricing is reasonable however a little more than I'd assumed, although well worth the experience. We had a 2 hour slot, the items you paint come in different sizes and we chose to paint higher priced items, there is a full range of items at various prices so it's more than reasonable. We didn't feel pressure to pay for something more and we chose to also paint 3 items for 3 people which would add to the cost. Spacing is tight however it's manageable, I would recommend leaving pushchairs at home. Parking was limited but there were side roads to park near by. Other shops are around to go to. It was a great experience considering it's in the city and easily accessible, we travelled from Warwickshire. 1

If I could give this store a 0 rating I would. I’m absolutely disgusted and shocked at the poor customer service provided by the owner. As a mother on Mother’s Day, my son was so excited to give me a gift he and my husband crafted the week before and collected 7 days later (which should be enough time to prepare the order) on the Sunday in the morning at the time they were told. The owner handed the items wrapped to my husband and sadly upon opening when my son handed to me, the items were incorrect. This made my son so upset. He was crying for a long time and actually made the whole event deflated. On Tuesday this week my husband exchanged the items for the correct ones and as you can imagine my son had lots of questions over the the few days. The owner said sorry and that was it. As a mother and my experience I called and I told the owner how upset this made my son and the sorry was not sufficient. He persisted to argue over me, very rude, verbally argumentative and said my H was dishonest about some additional order items which did not happen and were not added to the order. He did not consider my son’s feelings and how upset he was. He ended the call by saying I’ve heard you and I’m not doing anything or providing any good will gesture. How disgusting how the owner could dismiss a child’s feelings like this. I will never go to this store ever again. It’s all about money and no Customer satisfaction and quite frankly poorly run. There are already some reviews which discuss the experience I received and that was on the end of the phone! Not even in person. Any other business would have accepted and apologised SINCERELY and said let your child come back and we can see what we can do for the upset that was caused. No empathy, feelings or compassion. WHAT AN AWFUL WAY to run a business. Clearly this business is unable to take critical feedback to improve services. No doubt the owner will come back with some form of a reply and a dishonest one. However for me, if a grown adult and more Importantly a business owner can dismiss a child’s hurt and upset the way this business did is quite frankly disgusting.

It was so lovely went for a birthday party 🎉

I took six children here on a Saturday. We pre-booked and there was a short wait for the table. We chose some small figures to paint and everything was explained really well. The craft part was really busy so service for drinks was a little slow but the kids really enjoyed the hot chocolate and milkshakes, the staff also added some more marshmallows to a hot chocolate (I only found out after the drink appeared with more!) which was very lovely of them! All the kids had a great time and we were made to feel very welcome.

Really lovely place to visit. Definitely book beforehand, the staff are really friendly and it has a nice vibe. All the equipment is out ready and it was such a fun experience! Highly recommend

I’ve always wanted to do this so I was really excited. As far as I know you have to make a booking which my friend did over the phone. I arrived on time however my friend was running 30 minutes and the staff were gracious enough to allow me to wait and still give us our allotted time of 2hrs, although I think we stayed even longer than that and there was no issue. The was space cramped in my opinion and the tables and chairs were cheap (so sorry) and rickety. We were seated in an awkward area where they displayed people’s artwork so when said people came to collect them, they were leaning over us. The blank pottery pieces were on display with their prices, we payed £25 each for the style of pottery we wanted to paint. The staff explained everything succinctly and we were left to enjoy. It was a nice, relaxing time and it seemed like a popular date idea too. We didn’t try the food unfortunately but it looked really nice.

I did not go. Went to beauty salon next door. I have been in the past with children to make and paint pottery and with friends for coffee or take away coffee. Friendly relaxed atmosphere, great coffee.

If you're looking for somewhere to go for a nice atmosphere, excellent service and a decent coffee THIS ISN'T THE PLACE FOR YOU. HOW IT'S LASTEST AS LONG AS IT HAS IS BEYOND ME 🤯 From the moment you walk in, you're not made to feel welcome at all. Arriving after 10am, the cleaner was mopping the floor - with a mop that was black?! There were no wet floor signs either and the floor was soaked, the cleaner knocked my table spilling my tea everywhere, which she didn't apologise for and just continued soaking the floor 😒😒When I told the manager/owner she just said "Oh okay" The customer service here is appauling, her manner is very stand offish. The price of the pottery painting is EXTORTIONATE 🤨My friend came here to do hand prints of her little boy on two tiles. Baring in mind, these tiles are obviously brought in bulk and the amount of paint used on a 11 months old hands is the bare minimum. I'm telling you this as the cost of these APPAULED ME. IT COST £78 FOR TWO TILES?!!!! You might think this is a lovely experience to do with your children so they can paint their own pottery, but I'm sure there's BETTER PLACES with BETTER STAFF AND BETTER SERVICE.

Second time coming to do pottery painting as part of the BCU craft society and still just as fun the second time round!

I went there as part of a group and my sisters where we decided to meet up at the cafe and do some pottery painting. The experience was quite nice as you have a wide variety of pottery to choose from, though a bit pricey. They have a nice variety of drinks and a bit of food. Nothing too fancy. However, they need to have more options for brushes, especially thin ones, and offer bigger brushes or good sponges to colour large areas so you don't have too many strokes. Unfortunately, the glazing was not as good as expected. One of the plates had dirt and bubbles after finishing the glaze, and my piece was not finished yet when I went there. I was told to pick it up after a specific date, which I was really excited about, and when I got there, they told me it's not ready and I have to go back again. I live 40 min (round trip) from the place, so I can only go over the weekend to collect my piece. For the piece with bubbles/dirt, they asked my sister to bring the piece in, and let's see if they can improve/fix it. Update: My sister was given a refund as they cannot fix the issue of the glazing. Unfortunately, my glazing was not done well either, and it's annoying that you can see each stroke from the brush. It's a nice activity but disappointing results

I came in with my son right when they opened on a Sunday, and it turned out to be an incredibly enjoyable experience! We had an absolute blast! My little boy was captivated by the selection available for painting, he chose the train. The staff members were not only approachable but also exceptionally polite and genuinely lovely. We couldn't have asked for a better time!

A wholesome afternoon spent at cafe craft painting pottery. The pottery pieces are slightly pricy but worth it for the experieince! Does get very busy so make sure to pre-book!

Such a great experience. Instructions given by staff are super easy to follow, just have fun and get creative! There are lots of different objects to paint, mostly at a reasonable price. You get a 2 hour time slot to paint, then they take your piece to bake in the kiln, before it's ready to collect in 2 weeks, finished and glazed. The only thing that would've made my review 5 starts is if it wasn't as crowded as it was. I came with my family in a (pre-booked) group of 7 and they just about squeezed us onto a table. There's no room to pull your chair out, so it's quite cramped. Also, although we were the biggest group, the staff came over multiple times to take our supplies... would just be nice if the business was more prepared for busy days. Still would recommend to others and would go again!

Nice and unique place to do something different. All art supplies are provided prices can range to £15-£30 depending on the mould you choose to paint. I had the hot chocolate it was decent they do muffins but ran out when I visited as they bring them in on the day. Nice cosy atmosphere definitely recommend visiting.

I had a horrible experience here that has completely put me off returning. A shame because I'm local and I would have liked to return. I went with friends. A server took our order for pottery then didn't return. After 20min or so a different staff member asked if we've been served as we were just sitting there, eating into our time (they give you 2hrs max) When we did get our plates we ordered drinks. I ordered a milkshake made with oat milk. What I received could not be considered a milkshake but I understood because you can't make non dairy milk work with everything, oftentimes you have to modify it to make it work in the same way. I took one sip and instantly went to see if I could change my order. Initially I was speaking to a server but I was rudely interrupted by a man who said he's the manager. He was arrogant, argumentative, defensive. Absolutely horrible customer service skills. I am a very calm and reasonable person but the way he jumped down my throat was disgusting! Raising his voice for the whole shop to hear. Extremely inappropriate! I'm glad I went with friends and not my children because that experience would have upset my little one. The rest of the staff are friendly enough. I dont expect they'll be around long which is a shame really.

Was waiting for about 10 mins to noticed by the manager and her assistant and then continued to ignore me and my family who had booked in advance. The prices are higher than other pottery painting places. Left and not going back.

Lovely relaxing place with friendly and efficient staff.

Great idea for a cafe and the painting materials and choice of ceramics were great. Coffee also lovely but I found the service to be very abrupt and unfriendly. Almost frosty. Would suggest improving the reception customers are given.

I went with my family today, I had to wait for 5 mins before I was greeted eventhough both staff members were standing by the coffee machine, one of them even turned around to see us and turned right back. After sitting down, the options we wanted were out of stock, and the other items available were of poor quality. The atmosphere was not great or welcoming, we left. I have been to plenty of pottery painting cafe's, so I am aware of what to expect. Save your money and go elsewhere!

A really nice place. Staff were helpful and friendly. A nice therapeutic experience and worth it. Me and my cousin really enjoyed it.

A great little cafe with some good food and snack options. The pottery is a little on the expensive side but a lovely one off experience and quiet activity. Suitable dor children and adults alike. The lady serving could have been friendlier!

Great pottery painting experience

Nice independent cafe on Bearwood high street. You can buy and decorate plates cups and more or just grab a coffee. Great place to bring the kids but also good for adults. Staff young but friendly and attentive

Came here for the first time. To be honest I love this place. I’m a person who tries different types of food and different things. They didn’t have enough space and I couldn’t see that we needed to book here beforehand? Because they had a booking. Which is completely fine. This is therapy for me. I went with my bestfriend. We’re gonna collect on Monday our plates. I also ordered a cafe Frappuccino tasted like Starbucks to be honest. Check below for the photos ❤️

Very friendly staff and lovely atmosphere. They have a wide selection of pottery to pick from and choose. I would recommend not getting the food unless absolutely necessary, not too bad but nothing special. 2 hours is also not enough time but despite that still had a very enjoyable experience and looking forward to coming back.

One of the assistants was quite rude/hostile. No icecream available despite being advertised. Expensive.

I liked it. You get to choose your own pottery, color it your way and quite frankly it’s a do-your-thing-freely kinda place. Nevertheless the lack of information on their socials doesn’t make it approachable somehow. The beverage I had was good. I would recommend the place tho it’s not quite the joyful/artsy independent place I thought it would be. The staff was not the most happy people but it’s not too much of a big deal. It’s just like they don’t care. Also you leave your art so they can bake it and pick it up a week later.

Loved the tea. Decorated a plate. Wonderful staff

Lovely little paint-a-pot cafe, reasonably priced and nice range of drinks/snacks - cafe does close for food and drink around 4

Nice coffee even if you are not painting pottery

1 Star so I could actually write a review. This place is great but the people running it are an absolute joke. The lady in the cafe has as much personality as my little toe and even that's pushing it. I went today to collect my pottery and she just stood there looking at me. She didn't say 'hi' or 'how can I help' simply said 'Do you have your receipt?' to which I replied 'no-sorry'and then she said 'What about a picture?' I showed her the picture and she had such a sour face on, it was almost as if I had shown her a picture of an offensive body part. I didn't warm to her on the day I went to paint my item and I absolutely do not rate her as host. Personally I'd never go back.

Lovely place to go for some positive mental activities.

What a place. A hidden gem. Accidently tumbled into the cafe while waiting for a meet up. The barrista / manager came over to explain the concept of the cafe to us. It's such a lovely place to bring children to do pottery art while the elders enjoy their coffee. The concept of craft with coffee is amazing. Had a caramel frappe and it was of superb taste. Highly recommended.

Visited with my 2 children. Lovely relaxed atmosphere with helpful friendly staff. My 2 children painted the pottery with my help while I ordered a coffee and bagel. Only negative is tables are spaced too close together meaning difficult to get in & out for drinks etc and probably could have more tools for creating designs one of our brushes only had 2 bristles and could do with some more stencils. Overall a nice place to spend some quality creative time as a family and would visit again

Fab little place - took the little one for a morning activity and really nailed the creative, calming, yet super fun vibe. It's a little expensive so will be a less frequent activity, but will definitely be doing this again!!

Cute, fun little cafe place to go too with stage family or friends. Really therapeutic!

Had a lovely day here. The fact you can paint such a selection of things and order food and drinks is just perfect. Will definitely be back.

Really lovely experience. However the lady on the till was really blunt and rude, just really not what you would expect. The pottery was more expensive than others but it was okay! Could do with better stencils and brushes - especially for the price you pay. Food was average, frap was served in a takeaway cup with no cream which was a bit disappointing. The coffee was nice though. I would return for the concept but think it could be done better. Also don't think 2 hours is long enough really, I felt a bit rushed. The tables are crammed in, could be organised better.

Amazing venue. Lovely staffs thank you.

I was hesitant to visit initially on account of some of the reviews, however since then I’ve visited multiple times and will continue to go back. It’s a great way to spend an afternoon, my friends and I loved it.

Came with my best friend as a birthday outing. Such a therapeutic experience! Staff are friendly, attentive and helpful. Drinks are delicious and atmosphere is relaxing. We are definitely coming back again

Heard about this cafe so tried it... Very popular on the day in the school holidays with lots of craters but we only wanted a drink & a cake. There was not much space for the 3 of us so ended up a bit cramped by the counter. It was late in the afternoon so not much choice with cakes. Will try it again now the schools are back

Whilst I loved the finished item and the quality of product is good, I got the feeling I wasn't really wanted in the place and the experience felt rushed and a bit dismissive. I will plate paint again, but probably not at Café Craft

I’ve been to this establishment a few times and have always had a nice time Just spoken to the owner to book my daughters party, absolutely no communication skills doesn’t know how to listen, constantly speaks over you like a fog horn! The fact I called back to book when you put the phone down on me the first time your attitude changed dramatically didn’t it! I’ve never heard the words sorry sooo many times! Il be in to collect my pottery and won’t ever return and hopefully you won’t be around because you are a absolute let down to your own business! O and don’t book a party here folks…. Apparently we eat into her time doing so if we want food even though she offers it!

I went with my sisters to try something fun and new. Prices may seem a little steep at first but when you take into consideration the supplies you use and the time you take painting it, I'd say £10-25 per product (depending on what you choose) isn't too bad at all. Only downside is that quite a few pieces you can choose from, were out of stock probably due to an increase in customers.

We were lucky to get a table even though we did not book in advance. The owner was very kind and explained us well on how it works. Try your skills and make something memorable for yourself or to gift your loved ones.

Great place to happily paint pottery or make jewellery over good coffee and cold drinks.. I've taken my children there several times .. But I also go a lot with my friend.. so adults only also welcome.

Great place to flex the creative muscle, can paint a variety of pottery which is then glazed and ready to pick up the following weekend. Coffee is good and the have snacks.

We are yet to pick them up but the staff was nice, there are so many options to choose from to paint, from figurines to plates and mugs, very clear instructions will definitely return!

Love this place. They do cater for kids but went with the wife and loved it Got myself a small pebble vase to paint and apparently I'm very creative Staff are nice and helpful and there's no rush to get your painting done in one session. My stuff has been there for 6 months now but they understand that life gets busy. Best thing is being able to relax with a nice coffee too

Coffee and Community Creativity at Cafe Craft. I don't care how good the coffee is. If an establishment brings together the community, in Cafe Craft's case, in the name of craft. Birmingham has become a better place. When I entered, it was crammed full of kids and parents in the heart of the cafe. It's not a small place either. There were a few tables free near the entrance, but I had second thoughts. Tamu Cafe cast a shadow on my thoughts (I love that place). Coffee, is not artisanal, but I'm sure most customers will be satisfied with their italian roast. A nice complement to a spot of community creativity.

Bad customer service, make you feel like they doing you a favour.

Great cafe, does lots of activities for children

Great place to relax with a coffee and snack while your children or grandchildren do crafts. The crafts are fun for adults too!

Loved loved loved this place. Its such a unique place. I happened to stumble upon this little gem, whilst trying to find some fun/ unusual summer activities. I am so happy to have found this place. The staff are so super attentive and friendly. Thus place is perfect for a fun date, fun arts and crafts with the kids or even great for an afternoon meet up with the girls. Honestly I would defo recommend this cafe to everyone and anyone who is looking for something different. Be mindful of the cost though, the cost for pottery painting starts from £10+ also you will need to wait up to 48 hours to collect your finished art peice as it will need to go in the kiln.

Lovely relaxed morning painting pottery. Cafe Craft posted the item when it was fired - safe and sound and very quick.

Difficult to review. Initial visit was great though expensive but went with boyf to celebrate 2 years and paint mugs for eachother. The girl who served us was absolutely delightful, very personable. When we came back really excited to see our mugs we were met with disappointment. A simple and excusable communication error but we hadn't been told that we shouldn't paint the base. Whoever glazed it with the final clear coat had wiped it off around the base before firing and smeared and ruined the artwork my boyf had done on the base of the mug (which he had spent most of his time on). The struggle is I totally understand why this may have been necessary for the kiln but couldn't it have been done more delicately as the design was very obvious... The worst part comes when I tried to get in touch to see if there was anything that could be done... A discount on a future visit maybe? The manager called back and I was met with an absolutely foul tempered woman having a go at me as the bottom wasn't meant to be painted, telling me that there are two sides of the story and that she doesn't believe that her employee forgot to tell us. The conversation resolved as she got fed up with speaking to me and finished with "what do you want then!? A reimbursement!?"... I said yes... Not looking forward to returning as I've been requested to return with the mug to receive my reimbursement but unsure as to whether she expects me to give the now glazed mug back... Overall... I'm shocked.

Arrived yesterday with my 7 month old, my friend and her 7 year old. Upon arrival we were stood un-greeted whilst the lady carried on doing what she was doing. When she eventually acknowledged us the customer service was sour and unwelcoming. We felt soo uncomfortable. After being shown to a table we went to have a look at what we could craft. Then realised you don’t actually make the product you simply paint it for £20? You don’t get to take your painted products home same day, you have to come back in a week to collect it? On top of the truly awful customer service and truly unwelcoming atmosphere, we decided not to even get drinks never mind spend £20 to paint. If you want your children to feel uncomfortable, receive poor customer service and pay £18 minimum to paint a decent product then be my guest. Otherwise stay clear the woman that works here was genuinely only happy when we were leaving. We took the kids to the Bear across the road and received AMAZING customer service and food.

££££ / Poor Customer Service: The good: food and drinks were decent and selection of pottery was reasonable. The bad: paints were not refilled for out attendance and many of them were empty. There are no specialist tools for very fine work or patterns. Only a selection of brushes that were a little battered. The ugly: on our attendance with 3 children (party of 5) the colleague was on the phone walking around and not standing behind the reception area. She failed to acknowledge us properly and continued her conversation for quite some time before approaching us. Eventually we were taken to a table of 4 which wasn't set up properly. Another chair was added ourselves and she brought over another tiler to mix paint on. There wasn't enough water pots for all of us. Female member of staff seemed like a lovely person just very very busy! She had no time to provide a good customer service or even instructions. She spent less than 2 minutes giving instructions. As I had been to another one before Jack Rabbit in Leeds (highly recommended) I knew some basics very well and had to do the instructions myself. The lady had very poor skills when working around children or ensuring children were having a good time. She did not engage with children at all. Barely engaged with us. I had to approach her for food and drinks on theee occasions. We were not asked for food and drinks. Lovely interior and set up but very low customer service experience. Very clean. 5 pieces of pottery plus food and drinks cost in excess of £100 for around 2 hours. All in all worth attending if you don't mind poor service and just want to do some pottery painting.

Enjoyable couple of hours painting

The cashier was no where to be seen on arrival.had to wait 2-3 minutes for her to come from the back. The service was OK but not warm or very welcoming. We stayed for about 2 hours and found that the you lady was more interested in her phone that taking orders.we observed at least 3 customer come in and leave after 2 minutes because no one was at the till to take orders at this rate the shop will be closed soon

Loved it Just a bit pricey otherwise 5 stars

Lovely afternoon! The pottery painting is very well priced and the cafe has a lovely atmosphere. Very welcoming and accomodating, would highly recommend to all ages!

I have been going to this cafe for a long time. I love the seeded bagel and the coffee is great. It has a nice relaxed atmosphere. I always meet friends here.