Busaba at the O2 in Wandsworth

The food is amazing, but please improve the service. Male waiters were not very friendly, with attitude that people who came to eat are bothering them, some toilets were missing light, as soon as you close the door, youre in darkness, bottle with soap was broken, toilet paper missing from some toilets..I don't think I'll come back to O2 branch again.

Disappointing experience. Rice bowl was served cold. When I sent it back I confirmed with the waitor that I would not want the egg well done. When it was re served. Rice was warm, not hot, egg was well done. When I told the waitor he shrugged his shoulder...the stirfry veg was very sweet...and there was a fly around the table and finally landed on the dish....avoid...

Our server Kris was absolutely lovely! Great service from him :-) Only 4 stars for food as we weren’t allowed to get dessert :(

Was really looking forward to this place before an event recently. We had a table booked for 2. On arrival it was a rush to take us to a table upstairs with 7 others which wasn't ideal but I guess that's how it's set up. The bench was wobbly which was annoying. Service was rushed. No cutlery given with my meal and another person on the table had to get a waiters attention. Ordered the black pepper beef with noodles. It was pretty poor. The noodles were, in my opinion, like spaghetti and not noodles. My beef was chewy. Wine choice was nice but felt so rushed we had dinner and left instead of ordering another bottle. Staff looked flustered and felt like they just wanted us out quickly. There was no offer of ordering more food or drink or checking everything was ok. Won't be heading back here next time unfortunately

Beautiful,warm, chris was excellent, honestly he made our experience awesome

Chris made us feel welcome. Thank you for a great meal

Good service from Chris and lovely food

Food was bland and oily. Portions are very small. Our main dish, ginger beef, which is advertised as a wok dish was very watery and came out within a few minutes of ordering. Definitely not freshly made. Tasted like it's sat in a big pot and dished per order. The beed was rough and had little flavour. 2 stars are for the calamari which was decent.

Food was absolutely amazing. The calamari for a starter was so good, and the crab rice and chicken was really tasty. By far the best Thai restaurant I tried so far.

Always reliable food at Busaba with lovely service from Steena

Love the food as always. Raji served us and he was patient and so lovely. Thank you

I’m beyond furious and frankly disgusted. The only reason I’m giving one star is because the food arrived quickly, but it was some of the most horrendous food I’ve ever had. We booked a table for two at 7pm, yet were left standing by the door for 10 minutes. When we were finally seated, we were crammed into a booth with complete strangers—something the server failed to mention, and the restaurant should have clearly stated when confirming the booking. The green curry was tepid, tasted like a microwave meal, and had only five sad pieces of chicken. The calamari tasted like fried eggs, the spring rolls were soggy and bland, and the duck was undercooked with a terrible, gamey taste. The chili beef was dry and unremarkable. All of this for £86? I’m absolutely livid that I wasted my money on this mess, which completely ruined what should have been an amazing evening, especially since we were there to see Usher.

The prawn thai red curry was awful.. the prawns has a rotten taste and smell. I hope my stomach will be okay.. I brought it to the notice of the waiter but he didn't say anything or apologise. I'm not going to visit again.

I’d like to start by saying that we visited during a peak time, when a concert was due to start in 30mins. The food and atmosphere wasn’t the best because of this and I would personally avoid if you know that there is a concert that day. I have been before during a non busy period, and food and atmosphere was great. All being said, I cannot fault the service. The staff were friendly despite the sheer chaos in the restaurant from being so busy. Lequana in particular was absolutely fantastic. She was calm and patient despite how busy it was. She offered to re heat my friends food which had become slightly cold from waiting for my food to arrive. She also brought me more ice for my drinks despite my hesitance to ask (not wanting to bother staff when they were already busy). She remained friendly when many would falter and we appreciated this very much. Thank you Lequana for being an absolute star 🌟.

Thank you Busaba O2 for a great experience. We came here for lunch with my two kids and Chris who was in charge of our table was so lovely and helpful. So enthusiastic and kind. Thank you so much Chris, we had a fantastic time!

Great service from Kris in spite of a super busy evening.

Average food. Have eaten here many times before, sadly despite great presentation and good service, the food really lacked. Highly disappointing and not recommended

Kris was amazing and great food

Kris was absolutely great. Provided us with great service. Very friendly and welcoming.

Excellent service from Kris. The food was amazing, fresh and super tasty. Highly recommend.

Steena was an amazing host and made our experience at Busaba wonderful! She was very attentive and made sure we had everything we asked for she was polite and kind.

Lovely food and great service by Kris.

I recently visited Busaba at The O2 to celebrate my sister's birthday, and I have to say, it was quite disappointing. We ordered several dishes, including the pandan chicken, which was small and minced—definitely not what I expected, as I've had better cuts like thighs in the past. The calamari came out cold, and when we sent it back, it seemed like it was just microwaved rather than freshly remade. The batter was soft and oil-soaked, lacking the crispy texture I was hoping for. The ginger beef and chili prawn dishes were mostly filled with white onions and were lukewarm at best. To top it off, the rice was hard, almost like it had been over-microwaved or undercooked, and again, it was cold. Overall, the quality of the food was poor, especially given the prices. When we voiced our concerns, we received an apology but no real solutions. The final straw was when the waitress seemed to get frustrated when I mentioned I wouldn't be paying the service charge due to the unsatisfactory experience. It's really unfortunate because I've had a lovely meal at the Soho branch before, but this visit was a letdown. I would recommend avoiding this location; it just wasn't worth it.

Kris was our server. Very nice.

I really recommend it. Very well received and served by the waitress Mauricette, very kind and smiling.

Nice tea with offer of refilling- thx!

I had Chicken Pad Thai and it was extremely flavorful, the flavours were not overpowering, it was well seasoned. Then I had Thai Calamari, it was not your regular fried and coated in batter type, it was well cooked with fresh herbs and had a sweet kick to it. It was perfect! I loved the ambiance and shared tables but with some level of privacy. Steena was our waitress and she was extremely warm and sweet, she kept checking up on us. I am definitely coming back next month but this time, I will book in advance.

Steena was so friendly polite smiley and diligent!!! Credit to Busaba in their 25th year!!

Excellent and friendly service from Steena Thank you

Serena was great, other bloke with glasses was slack but food was amazing ❤️

We had a great time at Busaba. Friendly staff and great food😀

Tasty food and best services from Amzad thank you Busaba❤️

Rayin great service, food delicious

The food was amazing as always, all the team were very friendly and Chris made sure we were well looked after!

Dinner here last night was stunning. Food, service and atmosphere 5/5. It was our first time eating here and we will definitely be back!

Kris was amazing and made our experience here superb. Sincerely appreciate his enthusiasm and recommendations 🙂

Greatest place before head to the event. Nice and quick.

Had a brillant time here, becoming a regular spot of mine - today’s service in particular was great - Chris was amazing had a smile on his face quite charismatic and made our day.

Thank you Kris for a wonderful experience. Your attention and knowledge of the menu made our evening at the O2

Kris provided us with an amazing service for my birthday.

Kris was very friendly and professional. Attention to needs. Thank you for making our first experience in busaba a good one. Wish there was one in Sheffield.

Food was lovely, service excellent. Steena was great!

Was not told there was a specific “event menu” and this was also not shown on the face of the menu itself. Service was poor - felt very rushed and when we asked questions about dishes were made to feel silly. When we showed our student discount were told because it was an event menu this wouldn’t be honoured. Having dined at this Busaba branch before this had never been an issue but staff have changed and a faux ‘event menu’ (with all the same dishes at the same prices) has been brought in just to circumvent this

Great server - Kris. Lovely chap, very attentive

Food was really mediocre. Have tasted better food at busaba earlier

We loved the food, the service was one of the best and Kris really did a great job.

Enjoyed my time here, great staff, generous food portion too.

Quiet in the restaurant but very friendly and helpful staff. It was lovely to chat to Kris.

Kris was friendly and upbeat. Very good service.

Amzad very polite happy and smiley, food was incredible

Very good service from Roshwin! Food was very nice and tasty. Will recommend again!

Great food good vibes great service from roshwin

Good food! Chris was very helpful with the food recommendations!

Kris was so accommodating and friendly.Good service.

Loved the food, the atmosphere and Kris was amazing, friendly and so attentive!! Will definitely return! Loved it!

Great service during our recent visit before a concert at the O2

Kris was exceptional - the person that greeted us at the door was a bit grumpy and didn’t want to sit us where we desired. At the end the night worked out well - they accommodated us outside and Kris was very professional and kind and smiley. Thanks kris!! X from Italy!

I think this restaurant deserves at least a 4 star to 4.5 that is why I rated it 5. The food quality is great, it tasted authentic and delicious. The service was fast although it feels like you cannot feel the presence of the staff when we were there. The atmosphere is okay, too dark for my opinion. I think it deserves more recognition. There are things that can be improved, keep the quality of the food.

Really lovely team and would recommend for any large group!

Kris was a lovely and attentive waiter

Kris was extremely helpful and lovely thank you so much, he was really polite and even though I asked for a change of dish it wasn’t too much to ask.

Kris was super-friendly and helpful and the food was great. Particularly recommend the calamari.

V convenient for the music venue, food came quickly and was good - spicier than expected though! Rajiv served us and was very good

Good food e.g. the aubergine curry (better than expected) and good service. For a quick meal before a show, what more could you want?

warm ambience, staff are friendly. Food is good. Clean restaurant..

Kris our waiter was extremely nice and efficient. Food is always amazing and we will be back again

Kris provided amazing customer service from the minute we walked in. He was incredibly friendly and welcoming with a great sense of humour 🤩 would definitely come again.

Chris was amazing. Perfect service and really enjoyed our experience. Will definitely come back :)

Kris was a great host, the food came really quickly, and the customer service and atmosphere were very nice and perfect before our concert. Will go again !

Very good restaurant! Kris made the whole evening very enjoyable! The best

Amazing food and even better customer service provided by our waiter Kris. Highly recommend Busuba in O2!

Kris is a very nice waiter, super professional and friendly. Thank you.

A special thank you Kris for the excellent service!

They understood the cuisine, made excellent suggestions, and valued guest comments

Mahidul was amazing. He made sure we were looked after. He was very friendly, attentive and always smiling.

Thank you for going above and beyond to ensure that our dinner experience was exceptional

They understood the cuisine, made excellent suggestions, and valued guest comments

Food are amazing, and our server Chris are very attentive and friendly.

Wow so if you are vegetarian or vegan don’t go here!! The food is horrible. I spent most of the time being forgotten and the rest eating horrible tasting food. Don’t get me started on the service. The staff don’t even dress professionally. Adidas hoodies and T-shirts seem to be what some of them were wearing. They were rude and I don’t mean language. They were shouting and walking away when asked questions which in any country is rude so we can’t chalk it up to that. We had had an amazing day which was tainted by this restaurant and because it had been pre booked and paid for we could even refuse to pay because I would have if I could. It was that bad that we didn’t take any photos although all our phone were out. Also cost approx. £45 fixed menu so not worth it!!!!!!

Chris gave us the bets service and was very friendly and kind

Greenwich O2 Love busaba, and Kris, the waiter was so lovely, welcoming and efficient. Food great as always !

Food is very tasty and hygienic . Staff member Aleena was very friendly and explained about the dishes . Good customer service . Loved a lot

I had a fantastic experience dining here recently. The staff were friendly, especially Aleena, who made us feel very welcome. The food was delicious and perfectly cooked. I particularly enjoyed the green curry, which had a nice, mild spice—just the right balance of flavors. The portion sizes were generous and left me feeling fully satisfied. Highly recommend!

Very good food and nice staff , Mauricette was An amazing server

Mauricette was lovely as usual. Have been visiting busaba since 2022 and personally never had a bad experience. Would highly recommend getting the calamari!! Guava Collins as well!

Lequana provided me with a lovely service she was very kind and gave amazing suggestions for food. The food was amazing and the service was 10/10.

Good place for Thai food especially when you want a short break for your shopping at O2. Shared platter is highly recommended. Good customer service makes you feel relaxed to enjoy your meal.

Dirty dishes, still have leftover food inside. Bad service attitude, food does not match Thai taste.

I was very surprised they require bank details when booking to "hold" a deposit incase you cancel or do not show up. That was rather off putting especially as it was a table for 2 & not for a large group.And loads of nearby restaurants don't do that. Anyways the deco, ambience & was customer services was good. The food was okay

The experience at this restaurant was absolutely terrible. The service was chaotic, with waiters who couldn’t understand English, leading to constant confusion. They brought items we didn’t order, and to make matters worse, there were no apologies or attempts to rectify the mistakes. It was by far the worst dining experience I’ve ever had. I would definitely not come back and wouldn’t recommend it to anyone.

Food was nice, we had a nice chill time and Chris served us and he was really nice and accommodating!

Kris was very nice. Food is good. Ambient feelsgood

La comida en este lugar es buena y recomendable. Tanto los carnívoros como los veganos pueden comer muy bien, Sentarse es un poco atropellado y fallido. Si usted es un dos le ofrecerán asientos de banco en grandes mesas compartidas. Si usted es un grupo de tres o cuatro, puede obtener una mesa dedicada. Reservamos una mesa para dos, pero eso no parecía hacer ninguna diferencia, tuvimos que hacer cola y discutir sobre las mesas! Cuando los conciertos están encendidos parecen manejar bien aunque el servicio es un poco escaso y muy automatizado.

Great food. Our server Mahi was Excellent!

Food was delicious especially pad thai chicken and the service was extremely good

We went to the branch in the O2 and it was just mayhem. The restaurant itself is quite compact and very difficult for staff to move around. As a result, a waitress spill all of my cocktail drink all over me. It was a coconut cocktail so I stank of coconut the whole evening. The other issues were staff were very young and inexperienced. You have one staff bringing the food (who definitely needs a personality transplant), one staff who was supposed to bring the cutlery. This meant by the type your got your cutlery your food was cold. Customers waiting for fifteen minutes to pay for the right bill as two different customers had incorrect bills. The biggest annoying thing about this restaurant is they want customers in and out very quickly. I had to tell three different staff that I was not ready to order yet. Let me at least sit down first. Probably one of my worse restaurant experiences ever!

Fuimos a la sucursal en el O 2 y fue un caos. El restaurante en sí es bastante compacto y muy difícil para el personal de moverse. Como resultado, una camarera derramó toda mi bebida de cóctel sobre mí. Era un cóctel de coco así que apesté a coco toda la noche. Las otras cuestiones eran que el personal era muy joven y sin experiencia. Usted tiene un personal que trae la comida (que definitivamente necesita un trasplante de personalidad), un personal que se suponía que traería los cubiertos. Esto significaba que por el tipo que tienes tus cubiertos tu comida estaba fría. Los clientes que esperaban quince minutos para pagar la factura correcta, ya que dos clientes diferentes tenían facturas incorrectas. Lo más molesto de este restaurante es que quieren que los clientes entren y salgan muy rápido. Tuve que decirle a tres empleados diferentes que no estaba listo para ordenar todavía. Déjame al menos sentarme primero. Probablemente una de mis peores experiencias en restaurantes! Por favor, evite a toda costa.

¡Dios mío! Terrible servicio - el personal tiró la comida a través de mesas de tamaño ridículo - stadgy pad thai (peor que he tenido) . Tres comidas terribles de cuatro. ¡Nunca volverán a oscurecer sus puertas!

Kris served us and was brilliant!

Really good Thai food. Service was superb drinks served in minutes despite being fully seated due to it being a gig night. Food within 10 minutes. Really friendly staff that were visibly working really hard. All for a reasonable price as well