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3.9

Based on 688 opinions finded in 3 websites

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Nº 402 in 546 in Lancaster

CUSTOMERS TALK ABOUT DISHES WITH..spicycreamchickencheesecooked

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Burger was missing things and potions were very small for price

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David . 2024-10-05

MORE AT Just Eat

Chicken tenders had a slightly soggy batter, but it was very tasty. Everything else perfect - best smash burgers available in Lancaster for sure.

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Kirsty . 2024-09-03

MORE AT Just Eat

Two items missing, one drink the driver dropped on the floor on purpose and they didn’t call us. didn’t get delivered till 15 mins after said time

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Keisha . 2024-08-21

MORE AT Just Eat

It is the best takeaway in town the quality is outstanding

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Liam . 2024-08-20

MORE AT Just Eat

Custom service was really poor, didn’t receive the burger and the guy on the phone was really rude about it. Even if it wasn’t his own fault, he could’ve handled the situation better by guiding me on the steps to take with just eat instead of being rude and ending the phone when I was polite with him.

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Damo . 2024-08-17

MORE AT Just Eat

The slice of tomato was actually bigger than the burger meat, it wasn't even enough meat for a small meatball, it's definitely not worth the money at all, the tater tots were nice & the Chicken was nice but too much of the coating on it was soggy & fell off, we probably won't be ordering from here again, sorry!

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Rita . 2024-08-16

MORE AT Just Eat

Ordered from Deliveroo 3 times(most recent 05/08/2024) order never was delivered and the resteraunt phone went to voicemail. Deliveroo could not contact the resteraunt because they was unresponsive. How this resteraunt is still in business is shocking

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Austin Jackson . 2024-08-05

MORE AT Google

cold fries and rip off barr cola what a joke

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Chris . 2024-08-03

MORE AT Just Eat

Ordered 2 hours ago and still not arrived. Was told it’s 5 minutes away an hour ago and now they’re not answering the phone.

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Ehsaan Din . 2024-07-28

MORE AT Google

order took 1hr 30minutes to be delivered

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cerchia N . 2024-07-28

MORE AT Google

absolutely awful i paid to remove 2 items chilli and onion it came with them on i am appauled

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kairan . 2024-07-27

MORE AT Just Eat

Best smash burgers in town for sure. Try the burg al Arab if you want a "manly" delicious burger.

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S B . 2024-07-22

MORE AT Google

Ordered food at 820 on a quiet Tuesday night, food arrived at 1055 .too long phoned to check on the order to be told that food was ready but awaiting a driver. I replied,so it’s sat there going cold. Second call made and they hung up, rude. The food arrived, eventually, delivery driver apologised saying food was hot. On inspection it was obvious that it had been microwaved, bun was soggy,bad was the wrap. Chicken felt slimy, potatoes tots were undercooked order went straight in the bin. Don’t order from here, dread to think how the kitchen is hygiene wise. Yuk. Go elsewhere

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Paul Hughes-stainsby . 2024-07-10

MORE AT Google

First and last time I’ll order from here, Took 1hr 50mins to deliver my food, gave me one correct burger then a burger I never asked for and missed my fries, food came stone cold and wasn’t even the correct order, also didn’t put correct drinks in feel disappointed after being told good stuff about it never again !!!

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Taylor . 2024-07-08

MORE AT Just Eat

Turned up and it was empty and quickly understood why. The guy behind the counter hardly spoke English and was new so didn't know how to make half the stuff on the menu. We ended up walking out and going elsewhere.

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dale Howard . 2024-07-07

MORE AT Google

worst food iv ever had......burger came it was just the bun.......chicken strips was like 2 nuggets covered in was looked and tasted like frozen bag oven chips......£40???? kufing joke

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Paula Carradice . 2024-07-07

MORE AT Google

on the meal deal they say cola not specifying it's barr cola for £2 waste of time

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Harry . 2024-06-28

MORE AT Just Eat

The lad was on his own, bit of a wait but food was great, felt bad cos lots of ppl shouted at him but he did all he can… got 2 free condiments!

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Nathan James . 2024-06-28

MORE AT Google

Mistakenly gave driver the wrong address, 15 minutes away from actual delivery address. JustEat blocked contact between me and driver after the ordeal but still perused in getting my order to me by knocking on multiple houses trying to locate me. 10/10 service

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Rhys . 2024-06-28

MORE AT Just Eat

Unfortunately chose this restaurant to order.expected delivery time was 45min. Rang the restaurant 1 hour later , they informed that the food was on its way ,but it was delivered 2 hours later. We ordered two different burgers , but when checked both of them were the same . Very disappointed with the service received and its absolutely unacceptable and shameful. Will never choose this restaurant ever again .

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abhirami mp . 2024-06-27

MORE AT Google

Amazing food. Great service and friendly staff would 100 percent recommend

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Michael Aderohunmu . 2024-06-27

MORE AT Google

Like a budget 5-Guys. Way better than your average burger, but just not quite on the same tier as places like Archies.

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Joe Lord . 2024-06-21

MORE AT Google

This takes forever to be delivered!!!!!! And they purposely DO NOT answer when you call the restaurant, it’s either you deliver on the estimated time or don’t deliver at all and give us our money back !!!!!!!!!!!!

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김미주 . 2024-06-20

MORE AT Google

Hasn’t even turned up and I ordered it 4 hours ago

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Cat . 2024-06-20

MORE AT Just Eat

Did not get what we ordered, food was cold overall shocking experience!

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paul . 2024-06-18

MORE AT Just Eat

Arrived 2 hours late, burger was tiny and crushed, chips were not even cooked properly. The chicken tenders were soggy and falling apart.

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Amir Majid . 2024-06-13

MORE AT Google

Brilliant staff really nice and the food is amazing and really tasty

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kevin golba . 2024-06-13

MORE AT Google

Ordered over 2 hours ago no delivery, terrible customer service, no contact made whatsoever to resolve, utterly useless.

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The Top Tier . 2024-06-10

MORE AT Google

Spent £30 on food which never came terrible customer service can't even answer the phone , also put incorrect number on the Uber app so people can't call them.

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Toby Easton . 2024-06-09

MORE AT Google

Missing items from a large order, wouldn’t let us check the order when collected. When called to mention about the missing items, the person on the phone was incredibly rude and unhelpful

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Leah . 2024-06-05

MORE AT Just Eat

food arrived stone cold, on a bike delivery! no one at the store picking up the phone to report absolutely appalling customer service when no one picks the phone I have made 12+ calls within the last 15 mins and still no answer. first time order from here and I won't be bothering again.60 quids worth of stone cold food.

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Iain . 2024-06-04

MORE AT Just Eat

Fantastic burgers highly recommend!

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Samuel . 2024-06-02

MORE AT Just Eat

Terrible service ordered delivery and the food took 2 hours to arrive tried to contact them multiple times with no reply and when did answer i got little response as to where my order was said they would call me back after they have contacted the driver never did. When the food eventually arrives it came cold no cheese in mozzarella sticks all the chicken batter was falling off and soggy never ordering from here again.

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Grace Colley . 2024-06-01

MORE AT Google

Food took over an hour to arrive and when it did it was cold

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Megan . 2024-05-29

MORE AT Just Eat

The atmosphere and the staff are lovely, food is good too. Nice little place in Lancaster. Would come again :D

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Fauzaan Syed . 2024-05-28

MORE AT Google

Really good food definitely the best burgers in Lancaster. Went in with few of my mates, a lovely man named Saad was working in there on his own and still did an amazing job!! Definitely recommend it

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Sharjito Islam . 2024-05-28

MORE AT Google

The order was delivered on time however the estimated delivery times kept on moving along and i waited over an hour from when i ordered the food to get it delivered. This was probably due to a lack of delivery drivers but had i known this I wouldn't have ordered any food and eaten something homemade.

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Zofia . 2024-05-28

MORE AT Just Eat

The food was 2 hours late and not what we ordered. The chicken came in a spicy sauce that we didn’t ask for, the fries were cold and mushy, the cheesy chips were soggy and weirdly spicy (even the cheese). We got a free dessert for the delivery troubles but that tasted like cardboard. Overall a bad experience and not worth the money or time wasted.

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Maisie Briscoe . 2024-05-27

MORE AT Google

Best Smash burgers in lancaster

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Safira Patel . 2024-05-26

MORE AT Google

HEALTH WARNING do not use this takeaway. Never usually leave reviews but this was that bad I felt it needed it. I can’t go any lower than 1 star otherwise I would. Missing items from the order. The burgers were WET. Chicken was grey as though it had been sat a long time. Milkshake was tiny for the price and had been sat in the fridge already prepared. Inedible and refused a refund. No communication from staff even on collection. DISGUSTING!!!

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Jasmine . 2024-05-26

MORE AT Just Eat

Great food great service reasonable price A+

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Saf Patel . 2024-05-26

MORE AT Google

The food is really really delicious and well worth the price

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hamza patel . 2024-05-26

MORE AT Google

NICE PLACE CLEAN FOOD WOULD DEFINITELY GO AGAIN THE SHAKES AND BURGERS AND LOADED FRIES ABSOLUTE FLAVOUR FIRE

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Omaima Raja . 2024-05-26

MORE AT Google

15-20 minutes ready after collection time. Burger was ordered without sauce this was still on. Chips the seasoning a tiny amount added on top at the end not mixed at all. Whilst in the shop 2 other people were complaining on orders too.

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Bethany . 2024-05-26

MORE AT Just Eat

Food was very nice, enjoyed everything that was ordered and service was wonderful. Really friendly owner and staff.

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Hussain Patel . 2024-05-25

MORE AT Google

Lovely food for a great price, will definitely be coming again.

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Sam . 2024-05-25

MORE AT Just Eat

Best take away ever, guy on the Milkshake machine does wonder

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Bumpy Meat . 2024-05-24

MORE AT Google

Smash burgers best in Lancaster

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faizan patel . 2024-05-24

MORE AT Google

Made an order for collection.waited 5 minutes after arriving early but greeted with very friendly service. I Ordered a ‘cheeseburg’, hands down the best smash burger I’ve had. The meat was juicy and so so tasty, they were also generous with salad & sauces. The house sauce is delicious. Curly fries were fresh and crispy. Would also recommend a ‘tease me’ milkshake; INSANE. If you’re passing pop in

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Emily Collins . 2024-05-24

MORE AT Google

Great food, staff very welcoming and helpful

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Hamza Intiasse . 2024-05-24

MORE AT Google

Really great food, best vegetarian burgers in Lancaster

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BrowserOne . 2024-05-23

MORE AT Google

Did a large order for the hospital, everything was labeled and organised brilliantly, so was very easy for everyone to find food. Food was excellent, thank you for extras you gave, much appreciated, highly recommended

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Bilal . 2024-05-22

MORE AT Just Eat

Great food and the best Milkshakes ever.

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Sourav Swaroop . 2024-05-20

MORE AT Google

I like this place the service is always great and welcoming the smash burgers are gooooooood

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Raz Muhammad Pacha khan . 2024-05-20

MORE AT Google

Best burger restaurant in Lancaster

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William . 2024-05-20

MORE AT Just Eat

Food is great for a treat. Customer service is top tier, guy who works at the till is always super friendly and a genuine nice guy!

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Alexis Steven . 2024-05-18

MORE AT Google

only ordered 2 shakes, delivery tome kept changing but arrived 25-30 minutes after I placed my order and they were delicious!

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Morgan . 2024-05-16

MORE AT Just Eat

The food was bizarrely spicy, despite not being advertised as such, not bad quality just not worth the price

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Molly . 2024-05-16

MORE AT Just Eat

Food arrived hot, unfortunately we were missing a couple items but we called the shop and they promptly rectified the issue. Great customer service.

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toni . 2024-05-14

MORE AT Just Eat

Wrong milkshake - only one sent

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Kaitlin . 2024-05-10

MORE AT Just Eat

Ordered them in Uber, driver after one hour came to me and said they are closed! They don’t even turn their takeaways machine off

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Imran Ahmedov . 2024-05-07

MORE AT Google

Went to lancaster for the weekend with my partner and had a list of places ready to try food at over the weekend. This being on the list we walked in, took a seat and walked out 10 minutes later. I believe there could of been some family members in there (young boys) dancing around to music which came across quite annoying and this was the first sign that this wasn’t a very well ran establishment. The smell in there was very off-putting too. The taste of (very loud) music made it very clear that these guys arent thinking of their customers. The atmosphere and vibe was that bad we didnt even bother to order we just got up and left. From looking at the majority of reviews on here its been worthwhile leaving when we did. Can’t comment on the food personally but the atmosphere was enough to put us off. If your looking for a real burger joint, All Hopes No Promises is the one.

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Daniel Weaver . 2024-05-06

MORE AT Google

Great food, but portion sizes are different every time. Queen bee fries are great but sometimes the portion can be small or double the size. can't fault the flavour but it's hard to judge what to order though.

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toni . 2024-05-05

MORE AT Just Eat

Not sure why this place has such low rating but we tried their milkshake and ice cream and it was amazing. The best milkshake we've had, it was packed with lots of flavours and chocolate. Asthetically it looked so good and was so refreshing. Definitely recommend this place.

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Tariq Hussain . 2024-05-04

MORE AT Google

chicken burgers are fantastic 😋👌

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toni . 2024-04-28

MORE AT Just Eat

Ordered a while back and me and my partner both were throwing up all night and the same has happened tonight after having a burger not impressed

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Tia . 2024-04-25

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Worst experience i had with ubereats . They accepted my order and the shop was closed called 10 times no reply and didn’t get the food

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hussam Nour . 2024-04-25

MORE AT Google

Absolutely gorgeous. Love the Queen Bee fries !

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toni . 2024-04-13

MORE AT Just Eat

bad, the chicken was warm and all the coating had gone mushy also was spicy when i ordered lemon and herb the chips were dry and stale as well as the box was missing bread and one chicken tender. i seriously paid £11 for this? NOT AS ADVERTISED not to mention i spent near £60 without my 20% discount.

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Rachel Turner . 2024-04-12

MORE AT Google

Asked for items to be removed & they were not , so burger binned , lucky I noticed due to

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soniabland . 2024-04-08

MORE AT Just Eat

I preordered 2 hours before I wanted delivery and it was still 30 mins late. It also got marked as delivered 20mins before it actually arrived. The food and milkshake were at least lovely but next time I’ll either order from someone else or be ordering earlier so when it’s presumably late again, I’ll still get it by the time I actually want it!

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Kirsten . 2024-04-05

MORE AT Just Eat

I used to love Burgshake, and order quite often, however I ordered a few days ago and the food came cold and late. I thought I would give them the benefit of the doubt, and order again today, but I haven’t even received my food 2 hours later. I can’t even contact the shop because when I ring they don’t answer. Won’t be ordering again.

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Harry . 2024-03-30

MORE AT Just Eat

Food was over an hour late. When it arrived it was cold and items were missing. I called the restaurant who apologised but didn’t offer any refund or offer to deliver the missing items. They told me all of their customers were saying the same thing!!! The food was actually tasty but just a shame we didn’t enjoy it as we should have-hot, on time and complete. Deliveroo were no help either. Tried calling the restaurant back to explain that Deliveroo wouldn’t help and to ask them for their help instead, they ignored my call.

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Paula Shields . 2024-03-29

MORE AT Google

Food is really good but it arrived 30 minutes late

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Archie . 2024-03-29

MORE AT Just Eat

Ordered an burger meal, only the burger came. Rang them multiple times they did not pick up, disappointing

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Bilal Yousuf . 2024-03-28

MORE AT Google

Delivery was late and food cold. Seems the justeat delivery drivers are cheating and saying food has been delivered on time.

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Lee . 2024-03-28

MORE AT Just Eat

Didn’t receive order Driver marked delivery as delivered 1827pm Driver came and tapped on the door which wasn’t heard, didn’t ring the doorbell nor try to call me. (Known by ring doorbell recording) Shop kept saying they would call me back I called them 4 times and still awaiting a call back now 2022pm Received a refund from Uber eats at 2013pm Now ordering from KFC instead.

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Frances Carter . 2024-03-27

MORE AT Google

Still waiting for food, don’t answer phone forever then just hang up on you, don’t bother ordering from here

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Ben . 2024-03-27

MORE AT Just Eat

Really disappointed, I was really starving and ordered queen bee fried It was very salty couldn't eat anything I personally don't recommend this restaurant to anyone

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Avinash George . 2024-03-27

MORE AT Google

food arrived cold and when requested a estimate on food arrival got no infomation

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Ben . 2024-03-22

MORE AT Just Eat

app said the food had been delivered but nothing had arrived, went to the shop to find won't what had happened and the delivery driver tubed up at my house, told him on the ring door cam to leave in the alcove but left it on doorstep, spoke to a person in the shop who said they would send some more food in 40 mins, still nothing has arrived

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Helen . 2024-03-22

MORE AT Just Eat

For a starter, one of my milkshakes was missing, and I tried ringing the restaurant multiple times but literally couldn’t get through. The portions were small and VERY overpriced for what you get, my food was late and my chips were cold. The only redeeming quality was the milkshake which was actually really nice, but once again, smaller than expected. I woildnt

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Rebecca . 2024-03-21

MORE AT Just Eat

Ordered 2 burgers, loaded fries, curly fries and wings. Delivery driver was very quick but when we opened our order a burger was missing we rang and asked for it to be delivered they said they could refund us but then said they couldn’t also said they could give us a voucher but we explained we wasn’t from the area and we wasn’t gonna be ordering again as we have only come for the weekend. They come up with multiple excuses on why it couldn’t be delivered which it was the most expensive thing off our order we placed an order worth £33!!!! Told me they would ring back in 10 mins but 25 minutes gone and left 3 miss calls we haven’t heard anything back on our missing item.

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Katie Green . 2024-03-16

MORE AT Google

Delivered 20 minutes late but marked down at early, sent wrong milkshake, a lot of food was cold

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Lucy . 2024-03-15

MORE AT Just Eat

If I could give negative starts I would! AVOID THIS PLACE AT ALL COSTS. We've ordered from them multiple time in the hopes they would improve and they never do. Every time we'd order a burger we request no cheese on one because of my partners dietary requirements. And EVERY. TIME. They come covered in cheese. Whenever I've called to restaurant to sort things they say they'll "remember my name for next time and make a correct one" rather than just send a correct one ASAP when we live a 10 min walk from the place! Don't even bother with this place!! There's way better take aways and restaurants in Lancaster anyways.

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Maranda Wareham . 2024-03-09

MORE AT Google

The food didn't arrive and the phone was disconnected. the order status didn't update from them accepting the order until the long estimation time was reached, at which point it claimed delivery had been made.

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Paul . 2024-02-28

MORE AT Just Eat

food order didn't cancel and arrived 3 hours late...poor quality service. restaurant also did not pick up the phone - tried to call several times to see what was going on. by the time the food arrived we had already ordered from somewhere else!

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Gus . 2024-02-27

MORE AT Just Eat

Ordered delivery, took an hour and a half to arrive, no gherkins on smash burger, barely any slaw for £1.50 (tiny tub almost empty), and drink missing. Pretty poor.

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Phil White . 2024-02-27

MORE AT Google

I recently had the pleasure of visiting Bürgshake, and I must say, it was an experience to remember! From the moment I walked in, I was greeted by a warm and inviting atmosphere that immediately set the tone for what turned out to be an exceptional dining experience. Let's talk about the star of the show - the smash burger. Oh my goodness, where do I even begin? The moment I took my first bite, I knew I was in for something special. The burger was cooked to perfection, with just the right amount of char on the outside and juiciness on the inside. But what truly elevated it to the next level were the caramelized onions. They added this irresistible sweetness that perfectly complemented the savory flavors of the beef. Each bite was a burst of flavor, and I found myself savoring every single moment. And then there's the "Tease Me" milkshake. Just one sip, and I was hooked! Creamy, indulgent, and oh-so-decadent, it was like a dream in a glass. The combination of flavors was simply divine, and it paired flawlessly with the delicious burger. It was the perfect way to round off an already fantastic meal. But beyond the incredible food, what truly stood out to me was the impeccable service. The staff were friendly, attentive, and genuinely passionate about what they do. It's evident that they take pride in delivering top-notch experiences to their customers, and it truly makes all the difference. In conclusion, Bürgshake has undoubtedly earned a spot as one of my favorite dining spots. Whether you're a burger aficionado or simply looking for a memorable meal, I cannot recommend Bürgshake highly enough. Trust me, you won't be disappointed! Thank you, Bürgshake, for an unforgettable dining experience. I'll definitely be back for more!

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Rashaad Khalil . 2024-02-27

MORE AT Google

Driver has submitted food has been delivered and it’s not here. Time and time again terrible service!

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Chloe . 2024-02-26

MORE AT Just Eat

no fries with wtap meal late time after time there's something wrong really shocking

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Chris . 2024-02-25

MORE AT Just Eat

Avoid like the plague. Gave me food poisoning. Figured it'd be better than McDonald's for a weekend treat... I was so wrong. Food arrived 2 hours late, first called the restaurant after 30 minutes late and was told the delivery driver was leaving as they spoke to me. Tried to call back 5+ times in the next hour and they refused to pick up. Not sure why they lied about the delivery. When food finally came, it was room temperature. Chicken tenders covered in sauce had clearly been sat for a while as they had turned to mush, so not crisp at all and the breading falling to pieces in the sauce. Burger was okay but not a lot of taste or flavour, seriously underseasoned. Loaded fries had chillies in despite me ordering them with no chillies, fries mushy so only ate a few. 2 hours after consumption I suffered food poisoning so vomiting and the rest of it. Not sure why the food is so expensive when it's so poor.

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J P . 2024-02-25

MORE AT Google

Order was one and a half hours late after the hour long delivery wait as it is, the burger was wet and the buns were more like a slush than bread. The milkshake wasn’t even the right flavour that I ordered. For the premium price that it is, it is abysmal. I will not be eating from here again! I wouldn’t recommend anyone else does either.

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Michael . 2024-02-24

MORE AT Just Eat

Tasty food. Nice change to the usual places. load fries portion was smaller than expected but really good anyhow.

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toni . 2024-02-24

MORE AT Just Eat

Lovely, cosy place. Service was very personal and friendly.

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PolMoz . 2024-02-23

MORE AT Google

food didn't come got kids starving here not happy want a full refund

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Garry . 2024-02-23

MORE AT Just Eat

Horrendous. Wait time said up to 35 minutes. After over 2 hrs, multiple phone calls (one in which I asked for an email to complain to which I got hung up on) and the owner delivering my 'fresh' food I thought finally I had something to eat. But the food was cold and soggy and just not very appetising (plus a missing drink) I tried calling again to ask about a refund but was told I would have to wait for the owner to return, was told 10-15 minutes. It has now been 45 minutes and no call from the owner. I spent £26 on this order so not cheap. Not happy with the food, service and the way I have been treated and ignored.

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Jessica Jones . 2024-02-22

MORE AT Google

The food was great, very much enjoyed it. Turned up on time and in good condition, and the driver was very nice. Wouldn't defiantly recommend and will be ordering again

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Andrew . 2024-02-21

MORE AT Just Eat

i ordered this 2+ hours ago and i still haven’t received my food, i don’t even want my food i just want a refund. the waiting time is disgusting they need to sort out their deliveries timing.

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Malaika . 2024-02-20

MORE AT Just Eat

The food was Amazing! there was a slight issue with the order but the customer service was honestly 2nd to none! Will definitely order from here again!!!

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Kriss . 2024-02-20

MORE AT Just Eat

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