BÜRGSHAKE in Lancaster

Burger was missing things and potions were very small for price

Chicken tenders had a slightly soggy batter, but it was very tasty. Everything else perfect - best smash burgers available in Lancaster for sure.

Two items missing, one drink the driver dropped on the floor on purpose and they didn’t call us. didn’t get delivered till 15 mins after said time

It is the best takeaway in town the quality is outstanding

Custom service was really poor, didn’t receive the burger and the guy on the phone was really rude about it. Even if it wasn’t his own fault, he could’ve handled the situation better by guiding me on the steps to take with just eat instead of being rude and ending the phone when I was polite with him.

The slice of tomato was actually bigger than the burger meat, it wasn't even enough meat for a small meatball, it's definitely not worth the money at all, the tater tots were nice & the Chicken was nice but too much of the coating on it was soggy & fell off, we probably won't be ordering from here again, sorry!

Ordered from Deliveroo 3 times(most recent 05/08/2024) order never was delivered and the resteraunt phone went to voicemail. Deliveroo could not contact the resteraunt because they was unresponsive. How this resteraunt is still in business is shocking

cold fries and rip off barr cola what a joke

Ordered 2 hours ago and still not arrived. Was told it’s 5 minutes away an hour ago and now they’re not answering the phone.

order took 1hr 30minutes to be delivered

absolutely awful i paid to remove 2 items chilli and onion it came with them on i am appauled

Best smash burgers in town for sure. Try the burg al Arab if you want a "manly" delicious burger.

Ordered food at 820 on a quiet Tuesday night, food arrived at 1055 .too long phoned to check on the order to be told that food was ready but awaiting a driver. I replied,so it’s sat there going cold. Second call made and they hung up, rude. The food arrived, eventually, delivery driver apologised saying food was hot. On inspection it was obvious that it had been microwaved, bun was soggy,bad was the wrap. Chicken felt slimy, potatoes tots were undercooked order went straight in the bin. Don’t order from here, dread to think how the kitchen is hygiene wise. Yuk. Go elsewhere

First and last time I’ll order from here, Took 1hr 50mins to deliver my food, gave me one correct burger then a burger I never asked for and missed my fries, food came stone cold and wasn’t even the correct order, also didn’t put correct drinks in feel disappointed after being told good stuff about it never again !!!

Turned up and it was empty and quickly understood why. The guy behind the counter hardly spoke English and was new so didn't know how to make half the stuff on the menu. We ended up walking out and going elsewhere.

worst food iv ever had......burger came it was just the bun.......chicken strips was like 2 nuggets covered in was looked and tasted like frozen bag oven chips......£40???? kufing joke

The lad was on his own, bit of a wait but food was great, felt bad cos lots of ppl shouted at him but he did all he can… got 2 free condiments!

on the meal deal they say cola not specifying it's barr cola for £2 waste of time

Mistakenly gave driver the wrong address, 15 minutes away from actual delivery address. JustEat blocked contact between me and driver after the ordeal but still perused in getting my order to me by knocking on multiple houses trying to locate me. 10/10 service

Amazing food. Great service and friendly staff would 100 percent recommend

Unfortunately chose this restaurant to order.expected delivery time was 45min. Rang the restaurant 1 hour later , they informed that the food was on its way ,but it was delivered 2 hours later. We ordered two different burgers , but when checked both of them were the same . Very disappointed with the service received and its absolutely unacceptable and shameful. Will never choose this restaurant ever again .

Like a budget 5-Guys. Way better than your average burger, but just not quite on the same tier as places like Archies.

Hasn’t even turned up and I ordered it 4 hours ago

This takes forever to be delivered!!!!!! And they purposely DO NOT answer when you call the restaurant, it’s either you deliver on the estimated time or don’t deliver at all and give us our money back !!!!!!!!!!!!

Did not get what we ordered, food was cold overall shocking experience!

Brilliant staff really nice and the food is amazing and really tasty

Arrived 2 hours late, burger was tiny and crushed, chips were not even cooked properly. The chicken tenders were soggy and falling apart.

Ordered over 2 hours ago no delivery, terrible customer service, no contact made whatsoever to resolve, utterly useless.

Spent £30 on food which never came terrible customer service can't even answer the phone , also put incorrect number on the Uber app so people can't call them.

Missing items from a large order, wouldn’t let us check the order when collected. When called to mention about the missing items, the person on the phone was incredibly rude and unhelpful

food arrived stone cold, on a bike delivery! no one at the store picking up the phone to report absolutely appalling customer service when no one picks the phone I have made 12+ calls within the last 15 mins and still no answer. first time order from here and I won't be bothering again.60 quids worth of stone cold food.

Fantastic burgers highly recommend!

Terrible service ordered delivery and the food took 2 hours to arrive tried to contact them multiple times with no reply and when did answer i got little response as to where my order was said they would call me back after they have contacted the driver never did. When the food eventually arrives it came cold no cheese in mozzarella sticks all the chicken batter was falling off and soggy never ordering from here again.

Food took over an hour to arrive and when it did it was cold

The order was delivered on time however the estimated delivery times kept on moving along and i waited over an hour from when i ordered the food to get it delivered. This was probably due to a lack of delivery drivers but had i known this I wouldn't have ordered any food and eaten something homemade.

The atmosphere and the staff are lovely, food is good too. Nice little place in Lancaster. Would come again :D

Really good food definitely the best burgers in Lancaster. Went in with few of my mates, a lovely man named Saad was working in there on his own and still did an amazing job!! Definitely recommend it

The food was 2 hours late and not what we ordered. The chicken came in a spicy sauce that we didn’t ask for, the fries were cold and mushy, the cheesy chips were soggy and weirdly spicy (even the cheese). We got a free dessert for the delivery troubles but that tasted like cardboard. Overall a bad experience and not worth the money or time wasted.

Best Smash burgers in lancaster

NICE PLACE CLEAN FOOD WOULD DEFINITELY GO AGAIN THE SHAKES AND BURGERS AND LOADED FRIES ABSOLUTE FLAVOUR FIRE

Great food great service reasonable price A+

15-20 minutes ready after collection time. Burger was ordered without sauce this was still on. Chips the seasoning a tiny amount added on top at the end not mixed at all. Whilst in the shop 2 other people were complaining on orders too.

HEALTH WARNING do not use this takeaway. Never usually leave reviews but this was that bad I felt it needed it. I can’t go any lower than 1 star otherwise I would. Missing items from the order. The burgers were WET. Chicken was grey as though it had been sat a long time. Milkshake was tiny for the price and had been sat in the fridge already prepared. Inedible and refused a refund. No communication from staff even on collection. DISGUSTING!!!

The food is really really delicious and well worth the price

Food was very nice, enjoyed everything that was ordered and service was wonderful. Really friendly owner and staff.

Lovely food for a great price, will definitely be coming again.

Smash burgers best in Lancaster

Best take away ever, guy on the Milkshake machine does wonder

Great food, staff very welcoming and helpful

Made an order for collection.waited 5 minutes after arriving early but greeted with very friendly service. I Ordered a ‘cheeseburg’, hands down the best smash burger I’ve had. The meat was juicy and so so tasty, they were also generous with salad & sauces. The house sauce is delicious. Curly fries were fresh and crispy. Would also recommend a ‘tease me’ milkshake; INSANE. If you’re passing pop in

Really great food, best vegetarian burgers in Lancaster

Did a large order for the hospital, everything was labeled and organised brilliantly, so was very easy for everyone to find food. Food was excellent, thank you for extras you gave, much appreciated, highly recommended

Best burger restaurant in Lancaster

I like this place the service is always great and welcoming the smash burgers are gooooooood

Great food and the best Milkshakes ever.

Food is great for a treat. Customer service is top tier, guy who works at the till is always super friendly and a genuine nice guy!

only ordered 2 shakes, delivery tome kept changing but arrived 25-30 minutes after I placed my order and they were delicious!

The food was bizarrely spicy, despite not being advertised as such, not bad quality just not worth the price

Food arrived hot, unfortunately we were missing a couple items but we called the shop and they promptly rectified the issue. Great customer service.

Wrong milkshake - only one sent

Ordered them in Uber, driver after one hour came to me and said they are closed! They don’t even turn their takeaways machine off

Went to lancaster for the weekend with my partner and had a list of places ready to try food at over the weekend. This being on the list we walked in, took a seat and walked out 10 minutes later. I believe there could of been some family members in there (young boys) dancing around to music which came across quite annoying and this was the first sign that this wasn’t a very well ran establishment. The smell in there was very off-putting too. The taste of (very loud) music made it very clear that these guys arent thinking of their customers. The atmosphere and vibe was that bad we didnt even bother to order we just got up and left. From looking at the majority of reviews on here its been worthwhile leaving when we did. Can’t comment on the food personally but the atmosphere was enough to put us off. If your looking for a real burger joint, All Hopes No Promises is the one.

Great food, but portion sizes are different every time. Queen bee fries are great but sometimes the portion can be small or double the size. can't fault the flavour but it's hard to judge what to order though.

Not sure why this place has such low rating but we tried their milkshake and ice cream and it was amazing. The best milkshake we've had, it was packed with lots of flavours and chocolate. Asthetically it looked so good and was so refreshing. Definitely recommend this place.

chicken burgers are fantastic 😋👌

Worst experience i had with ubereats . They accepted my order and the shop was closed called 10 times no reply and didn’t get the food

Ordered a while back and me and my partner both were throwing up all night and the same has happened tonight after having a burger not impressed

Absolutely gorgeous. Love the Queen Bee fries !

bad, the chicken was warm and all the coating had gone mushy also was spicy when i ordered lemon and herb the chips were dry and stale as well as the box was missing bread and one chicken tender. i seriously paid £11 for this? NOT AS ADVERTISED not to mention i spent near £60 without my 20% discount.

Asked for items to be removed & they were not , so burger binned , lucky I noticed due to

I preordered 2 hours before I wanted delivery and it was still 30 mins late. It also got marked as delivered 20mins before it actually arrived. The food and milkshake were at least lovely but next time I’ll either order from someone else or be ordering earlier so when it’s presumably late again, I’ll still get it by the time I actually want it!

I used to love Burgshake, and order quite often, however I ordered a few days ago and the food came cold and late. I thought I would give them the benefit of the doubt, and order again today, but I haven’t even received my food 2 hours later. I can’t even contact the shop because when I ring they don’t answer. Won’t be ordering again.

Food is really good but it arrived 30 minutes late

Food was over an hour late. When it arrived it was cold and items were missing. I called the restaurant who apologised but didn’t offer any refund or offer to deliver the missing items. They told me all of their customers were saying the same thing!!! The food was actually tasty but just a shame we didn’t enjoy it as we should have-hot, on time and complete. Deliveroo were no help either. Tried calling the restaurant back to explain that Deliveroo wouldn’t help and to ask them for their help instead, they ignored my call.

Delivery was late and food cold. Seems the justeat delivery drivers are cheating and saying food has been delivered on time.

Ordered an burger meal, only the burger came. Rang them multiple times they did not pick up, disappointing

Really disappointed, I was really starving and ordered queen bee fried It was very salty couldn't eat anything I personally don't recommend this restaurant to anyone

Still waiting for food, don’t answer phone forever then just hang up on you, don’t bother ordering from here

Didn’t receive order Driver marked delivery as delivered 1827pm Driver came and tapped on the door which wasn’t heard, didn’t ring the doorbell nor try to call me. (Known by ring doorbell recording) Shop kept saying they would call me back I called them 4 times and still awaiting a call back now 2022pm Received a refund from Uber eats at 2013pm Now ordering from KFC instead.

food arrived cold and when requested a estimate on food arrival got no infomation

app said the food had been delivered but nothing had arrived, went to the shop to find won't what had happened and the delivery driver tubed up at my house, told him on the ring door cam to leave in the alcove but left it on doorstep, spoke to a person in the shop who said they would send some more food in 40 mins, still nothing has arrived

For a starter, one of my milkshakes was missing, and I tried ringing the restaurant multiple times but literally couldn’t get through. The portions were small and VERY overpriced for what you get, my food was late and my chips were cold. The only redeeming quality was the milkshake which was actually really nice, but once again, smaller than expected. I woildnt

Ordered 2 burgers, loaded fries, curly fries and wings. Delivery driver was very quick but when we opened our order a burger was missing we rang and asked for it to be delivered they said they could refund us but then said they couldn’t also said they could give us a voucher but we explained we wasn’t from the area and we wasn’t gonna be ordering again as we have only come for the weekend. They come up with multiple excuses on why it couldn’t be delivered which it was the most expensive thing off our order we placed an order worth £33!!!! Told me they would ring back in 10 mins but 25 minutes gone and left 3 miss calls we haven’t heard anything back on our missing item.

Delivered 20 minutes late but marked down at early, sent wrong milkshake, a lot of food was cold

If I could give negative starts I would! AVOID THIS PLACE AT ALL COSTS. We've ordered from them multiple time in the hopes they would improve and they never do. Every time we'd order a burger we request no cheese on one because of my partners dietary requirements. And EVERY. TIME. They come covered in cheese. Whenever I've called to restaurant to sort things they say they'll "remember my name for next time and make a correct one" rather than just send a correct one ASAP when we live a 10 min walk from the place! Don't even bother with this place!! There's way better take aways and restaurants in Lancaster anyways.

The food didn't arrive and the phone was disconnected. the order status didn't update from them accepting the order until the long estimation time was reached, at which point it claimed delivery had been made.

food order didn't cancel and arrived 3 hours late...poor quality service. restaurant also did not pick up the phone - tried to call several times to see what was going on. by the time the food arrived we had already ordered from somewhere else!

Ordered delivery, took an hour and a half to arrive, no gherkins on smash burger, barely any slaw for £1.50 (tiny tub almost empty), and drink missing. Pretty poor.

I recently had the pleasure of visiting Bürgshake, and I must say, it was an experience to remember! From the moment I walked in, I was greeted by a warm and inviting atmosphere that immediately set the tone for what turned out to be an exceptional dining experience. Let's talk about the star of the show - the smash burger. Oh my goodness, where do I even begin? The moment I took my first bite, I knew I was in for something special. The burger was cooked to perfection, with just the right amount of char on the outside and juiciness on the inside. But what truly elevated it to the next level were the caramelized onions. They added this irresistible sweetness that perfectly complemented the savory flavors of the beef. Each bite was a burst of flavor, and I found myself savoring every single moment. And then there's the "Tease Me" milkshake. Just one sip, and I was hooked! Creamy, indulgent, and oh-so-decadent, it was like a dream in a glass. The combination of flavors was simply divine, and it paired flawlessly with the delicious burger. It was the perfect way to round off an already fantastic meal. But beyond the incredible food, what truly stood out to me was the impeccable service. The staff were friendly, attentive, and genuinely passionate about what they do. It's evident that they take pride in delivering top-notch experiences to their customers, and it truly makes all the difference. In conclusion, Bürgshake has undoubtedly earned a spot as one of my favorite dining spots. Whether you're a burger aficionado or simply looking for a memorable meal, I cannot recommend Bürgshake highly enough. Trust me, you won't be disappointed! Thank you, Bürgshake, for an unforgettable dining experience. I'll definitely be back for more!

Driver has submitted food has been delivered and it’s not here. Time and time again terrible service!

Avoid like the plague. Gave me food poisoning. Figured it'd be better than McDonald's for a weekend treat... I was so wrong. Food arrived 2 hours late, first called the restaurant after 30 minutes late and was told the delivery driver was leaving as they spoke to me. Tried to call back 5+ times in the next hour and they refused to pick up. Not sure why they lied about the delivery. When food finally came, it was room temperature. Chicken tenders covered in sauce had clearly been sat for a while as they had turned to mush, so not crisp at all and the breading falling to pieces in the sauce. Burger was okay but not a lot of taste or flavour, seriously underseasoned. Loaded fries had chillies in despite me ordering them with no chillies, fries mushy so only ate a few. 2 hours after consumption I suffered food poisoning so vomiting and the rest of it. Not sure why the food is so expensive when it's so poor.

no fries with wtap meal late time after time there's something wrong really shocking

Tasty food. Nice change to the usual places. load fries portion was smaller than expected but really good anyhow.

Order was one and a half hours late after the hour long delivery wait as it is, the burger was wet and the buns were more like a slush than bread. The milkshake wasn’t even the right flavour that I ordered. For the premium price that it is, it is abysmal. I will not be eating from here again! I wouldn’t recommend anyone else does either.

Lovely, cosy place. Service was very personal and friendly.

food didn't come got kids starving here not happy want a full refund

Horrendous. Wait time said up to 35 minutes. After over 2 hrs, multiple phone calls (one in which I asked for an email to complain to which I got hung up on) and the owner delivering my 'fresh' food I thought finally I had something to eat. But the food was cold and soggy and just not very appetising (plus a missing drink) I tried calling again to ask about a refund but was told I would have to wait for the owner to return, was told 10-15 minutes. It has now been 45 minutes and no call from the owner. I spent £26 on this order so not cheap. Not happy with the food, service and the way I have been treated and ignored.

The food was great, very much enjoyed it. Turned up on time and in good condition, and the driver was very nice. Wouldn't defiantly recommend and will be ordering again

The food was Amazing! there was a slight issue with the order but the customer service was honestly 2nd to none! Will definitely order from here again!!!

i ordered this 2+ hours ago and i still haven’t received my food, i don’t even want my food i just want a refund. the waiting time is disgusting they need to sort out their deliveries timing.