Burger King Ltd in Pembrokeshire

Nice food but terrible customer service! App wasn't working so couldn't get the discount that I had added from the monopoly promotion. Went to order at drive through instead and asked the employee whether I could get a discount because I could prove I had the vouchers she said to drive to next window. Did that, the person there didn't know what was going on and told me to go back round and order at the screen. I did this only to be told by the first person I spoke to that my free items would be given if I drove to the first window. Again saw the second employee that didn't know how to do it so ended up paying full price for a meal that was supposed to be a treat. Then had to park up and wait for food....fine no problem, but when it arrived some of the order was missing! Had to then drive back again to collect this! Third time lucky eh! No apologies for missing the food or for not being able to discount my order. Con of a promotion if you can't get the items free! What's the point! Have never had an issue here before it's always been a good restaurant but today's experience was far from that!

No issues with service (food arrives quickly) however the quality of the food and ingredients are below par. Spaghetti Bolognese like a school dinner. A shame really as it's nicely done out.

Warm, friendly, happy place to eat, meet friends and enjoy the fabulous views. Freshly cooked food of quality produced with care and skill. Love this place. Hop and his team have created a beautiful welcoming bar, cafe, restaurant and now a cosy small cinema area.

Took 4 days to get a cookie shake!! Went on a Friday evening only to find out times changed and was closed so tried agin late afternoon on Saturday but had fun out of cookies and couldn't get a cookie shake?! So tried again on Sunday only to be told the ice cream machine wasn't ready and would take a hour!! So said I'd return later the girl then said give 2 hours?! -they literally had just opened so I said that considering they were only open for 6 hours might be worth getting someone else to turn machine on as 1/3 of opening shakes are not available! She just smiled so returned 4 hours later to make sure they had plenty of time only then to be told machine was now on a clean or something-I asked to speak to a manager as this was day 3 of dragging the kids back and forth for these stupid shake drinks!a older woman came out and gave another excuse saying the machine was broke and there was nothing they could do? My partner said call someone to fix it perhaps-to which she replied it was a weekend and no one would come out on a Sunday! So it will be tomorrow now before anyone looks at it! So we left with whining kids and said we'd try tomorrow only for 1/2 hour later my teenage son came strolling in the van with a cookie shake!? Said he'd just got it so ,wasn't broke after all just once again not ready but instead of admitting it we were lied to!! I honestly wasn't going to go bk because I thought that was rude-however on day 4 I gave in as kids wanted there cookie shakes and cookies spending £20 which quite frankly I'd have rather throw it away than give it to Millie's after 4 days of messing round!!but kids enjoyed them put staff are terrible and lie to customers I don't know if it's incompetence or rubbish machines but Millie's franchise needs to check this outlet or insure haven gives proper training!because this place puts me off the whole company due to the service on these occasions sadly!

What a welcome and food was amazing. Staff really friendly and welcoming even on such an awful day. Breakfast was really good and tasty and they catered to my requirements. Definitely will be back well done and the toilets are spotless ⭐️⭐️⭐️⭐️⭐️