Mcdonald's Restaurants in Pembrokeshire

Nice food but terrible customer service! App wasn't working so couldn't get the discount that I had added from the monopoly promotion. Went to order at drive through instead and asked the employee whether I could get a discount because I could prove I had the vouchers she said to drive to next window. Did that, the person there didn't know what was going on and told me to go back round and order at the screen. I did this only to be told by the first person I spoke to that my free items would be given if I drove to the first window. Again saw the second employee that didn't know how to do it so ended up paying full price for a meal that was supposed to be a treat. Then had to park up and wait for food....fine no problem, but when it arrived some of the order was missing! Had to then drive back again to collect this! Third time lucky eh! No apologies for missing the food or for not being able to discount my order. Con of a promotion if you can't get the items free! What's the point! Have never had an issue here before it's always been a good restaurant but today's experience was far from that!

Also enjoy a McDonald's, this one is brilliant, layout is great, service is quick, great for kids

Food was very good, only give 4 for service as it was slow but I did visit at lunch time and it was busy apart from that I would recommend

I only ever visit because my autistic kids love there bland food. But would never choose to eate there unless it was the only place open and I was desperate

Absolute joke. We ordered of the app and the payment come out and they didn’t give us our food most probably gave our food to someone else and didn’t know what to do. They were arguing with us and being very rude to there costumers don’t go there if you want to be scammed

It's a Macdonald's like all the others, except for the drive thru queue and the parking, which is dreadful. The drive thru queue is straight through the middle of the car park, so when it's busy it's very hard to park, and even more difficult to get out. I guess the drive through was added at a later date, but even so it's a mess, maybe there's a better way to route it?

Frappe was very nice. Not full of chunks of ice like others. Burger was nice and coffee was hot. Not left waiting for food like other places

Had a double sausage and egg muffin breakfast meal from here, and it was very disappointing. The bun was burnt, and the sausage and egg was disgusting. Also, the hasbrown was cold and stale. Staff we're rude and had no customer service.

Ok McDonald’s but very busy. Car parking a bit of a problem

I visited this restaurant a couple of days ago and i very impressed with the quality of the restaurant and the food was very nice and the service was very quick and it was also very quick to place and order The staff were very welcoming and very helpful offering great customer service and Support

Another McDonalds. The women’s toilets were out of action and being pumped, but otherwise these were normal McDobalds

Literally the worst McDonald's I've ever been in. It's Filthy whenever I've visited. I literally watched a cleaner sweep food into piles today then just leave them for people to stand in.

Popped in the drive thru at lunch time and the filet o fish was perfectly fresh and and hot. The fries were hot too but a bit limp and pale with a lack of seasoning. The staff were polite.

The staff on floor was so nice! And she cleaned our tray away for us! It was clean and atmosphere was good. Food was correct and nice also 😊

Not bad for the kids or quick food nice staff

The only way I could be able to do it was to go back and do the first thing that came to my attention when you said you would do mcdonalds poo

Drive thru staff never listen, ask for triple cheeseburger, get a single cheeseburger. So less takings because of that, sure their managers happy with that. 2 out of every 3 times there are order errors or getting other people's orders so have to drive back and get what we paid for, absolute joke. McDonald's app most times never working, things like this, errors on the app mean it won't let me order anything on the app because it says we've not collected the order we picked up and paid for 3 trips ago. We go to a proper takeaway now. Unfit for purpose. For the same price can have a fresh burger and a drink at a pub so we do that now.

Great maccies, had everything I wanted. Olympics on TV. Good service. Little bit untidy but helpful staff

Same as any other McDonald's except the chips were not as crisp as usual. Not really much else to say if you know McDonald's already.

As good as a McDonald's can be.

Can't say I've ever had a bad burger at McDonald's! Staff are helpful and have a lot to contend with so be nice to them!

Nice food but had to wait, good customer service, no paper in the ladies despite reporting it twice.

Went to the drive through to get breakfast on the way to my sons hospital appointment. I asked for to bacon roll meals with orange juice. The card machine was broke which was fine as I had cash. Got to the collection window, they only gave me 1 orange juice and the bacon rolls. I asked where the rest was and they said that wasn't what I'd ordered. I explained that it was what I'd ordered and I want the rest of my food/drink, the lady offered to get the manager who promptly came, sadly this manager clearly should not be in that role, she was extremely rude and said I had not paid for the other drink or hash browns, I said that that was what I'd asked for but was happy to pay the extra as obviously both myself and my son wanted to eat/drink. She said she would not take my money at that window and if I wanted the missing items I would have to drive back round and re order. It was busy and we had little time which I explained I needed to get my son to hospital. She said it's up to you do you want this (the 2 bacon rolls and single orange juice) or not. Unfortunately I had to accept as I had no time to go back round and queue for the busy drive through. Such poor service I will not be going back here.

Was impressed how clean and welcoming this outlet is. Credit to the staff working there this morning

We had a drive threw last, I sometimes find the big mac hit or miss.. it was slow in the queue however I think there was only one lady managing the drive threw which considering it was pretty well handled!! Well done!

Very clean and never big queues

Bad layout. Drive through lanes are usually full and if you park in a designated space, you are then unable to get out due to the drive through. Burger was missing from my order and VERY under staffed..

I couldn't eat here, the urinals are waterless, the smell, I found disgusting. Update 2024, things are better now, toilets are cleaner but maintenance is still very lacking, definitely needs a refit and unless you are very, very thin, good lick squeezing into the toilets! Food is as in all McDonalds, cold or lukewarm at best but if you don’t mind waiting, if you order your fries with no salt and your burger with additional cheese or no pickle you will receive hot food!

Today was the worse Mcds I've ever had. Cold and dry. Burger labeled as plain had Cheese, staff didn't care.

Not enough click and serve bays, staff seemed grumpy

Not the best.. staff that can't hear you when ordering at the drive through and totally getting the order wrong. No please or thanks when paying. Cold chips "when I ordered a side salad" a wrap of the day minus cucumber " that had extra cucumber and no lettuce. That's the problem when you hire children instead of adults

it’s so crazy how they can mess your order up literally every single time i kind of respect them icl. also don’t get the mozzarella bites they just taste like straight grease

Went through drive thru felt like it was to much of a bother for the bloke who was taking our order when got home which is only couple mins away the fries were hard and cold. Opened the mcspicy to find only the burger and bottom half of the bun looked in the bag to find the top half of bun with all the sauce and toppings literally was squashed ay the bottom of the bag so someone would of had to do that on purpose because the mcspicy box was closed and neatly packed in the bag

It was late at night, so you can let a few things slide.. Had the chicken selects & they never miss. Nothing overly amazing, but nothing disappointing either. Didn't order a milkshake, so I can't say if the machine was broken or not... It probably was, though 😉

The drive through, always have to park up its fast food but waiting 20 mins for an order. Never gets the order correct. Most of my orders were meals & no drinks provided . Staff went back in for drinks & still waited another 10 mins . Then when drinks came out no coffee as order x 2 cokes . Very disappointed for what you get as mc Donalds has increased in price but nothing else. 😒😒

I know McDonald's staff & service in England are very lapse, but I didn't expect it here. Ordered double deluxe ¼ pounder with cheese,no lettuce or tomato amongst other "food" for the family. Got to collection window & the campest lad with more fake tan than I've ever seen was bitching about a customer placing an order while on the phone. The girl at the collection window kept her back to us the whole time with the exception of handing us our order. Drove the 15 miles back to our holiday accommodation,opened our order to find they had given me a single ¼ pounder with cheese not the double deluxe I had ordered complete with lettuce & tomato that I didn't want WITH NO LID TO MY BURGER. Literally the bottom of the burger bun,burger,sauces,salad & that's it....Thrown in the box clearly marked as a double deluxe. Whoever made that burger really does need to rethink their current job as you're clearly not cut out for it. If it wasn't a 30-mile round trip, I would have gone back, but the price of diesel far outweighs the mediocre burger that you failed to supply me after taking almost £9 for the privilege

Very disappointing when Mcflurrys are unavailable. This often occurs at our local branches.

Slow service. Warm food, certainly not fresh! Staff seemed uninterested in doing the job! Noisy crowds of teenagers, which made talking and hearing to people on my table unmanageable. Won't be going back!

A lot of staff who had finished their shifts hanging around and distracting the staff that were still working made this quite an ordeal to order. Got served eventually though. Server didn't look me in the eye once and continued to chat to her friend who was just hanging around FOH.

Joke of a place, can't even put big mac sauce on a burger, "computer says no" ....

Quick coffee and a double sausage and egg mcmuffin

Quick service and friendly atmosphere

This place should be ope 24 hours on a Sunday 🙌🙌

Level of service has unfortunately reached a new low....today the manager was very rude and aggressive...which led to us asking for a refund....and will never return....this slow food restaurant is a disgrace to the lovely county of Pembrokeshire 😕....

Be great if they'd stop making errors with the orders. Half the time something is missing or wrong item.

Said it was open 24hrs Friday and Saturday, 0100 Saturday morning and closed. Poor effort.

Missing items and when complained had attitude and got told I can’t go get the food that was missing and hung up on me

Staff where rude and food wasnt even in box. It was just dumped in the bag. Won't be using them again

Parking is minimum very busy due to location near Pembrokeshire college

A very busy atmosphere where a lot of kids hangout, but the service was great and the food was fresh and tasty

They haven't got a clue in that place they surely need new management and the mc delivery option is even more useless 😡

probably the worst mcdonalds in the uk,in order to work here you must be slow,and incompetent,unless your willing to spend 20 minutes waiting for food(even though the app was used to try and save time) then having to take it back in to correct it,and then still leaving with the wrong order I wouldnt bother, pathetic place should be closed down or manager should resign

Absolutely disgusting taking orders online knowing they have no couriers waiting for people's orders to time out the sending them refunds 3 days later is not good enough. Said I would come collect my order they told me it's not possible it'll just be automatically refunded an they haven't bothered doing the orders. I'm disabled an can't no get down to the store. To take people's money knowing they can't deliver is disgraceful

Very busy with kids at 17.30 but staff coped well and it was clean.

It is busy early evening, we ordered on the screen, picked the table number, found a table, had to wait, because it's so busy, friendly service, great atmosphere. Parking available. Recommend the chicken wraps.

Sign says 24/7, but the one time I'm here it's closed, so not very 24/7 of them

Had cold food and the service was appauling not happy hope my next experience is better

When I ordered my chicken selects I didn’t expect to find only one! When I went i to collect my food I found the ignorant big lady licking her lips! Not to mention the price!

Charged my EV - fast but expensive. Not worth the McDonalds atmosphere of burnt oil

Used to be a decent McDonald’s but seems to be gradually getting worse. They are getting slower and sloppier with every visit. Had an Uber delivery which was cold probably Ubers fault to be fair despite the fact I live less than 3 mins away but even though it was stone cold it was shocking put together. Massive chunk of burger missing on one, wrap had half the contents missing and loosely wrapped. Burger patty overcooked and dry. Used to be great but last 3 times I’ve been it’s gradually got worse.

It is what it is. Simple and ok

I finished work with my work mate at 2am wanted a MacDonalds as they have a 24hour open 7days a week sign however when we got there it was locked up and we called and a worker who we saw through the glass was aggressive and told us that he'd shut it and wouldn't open it because he wanted to shut, not happy after finishing a long day of work.

So Many Good Food at MC Donald's Haverfordwest Hwllfordd Cymru Wales So good deals and enjoyed the meals and Drinks And Snacks And Refreshments We Will definitely visit MC Donald's Haverfordwest Hwllfordd Again Best In West Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿😎

It's ok I only had a wrap that's filling enough😃it's my daughter she loves the place

This place is getting worse, expensive and rude staff and items missed from the orders

As a student at the college its the cheapest place to eat and when it's busy the staff are still polite and keep their cool, i couldn't lol

absolutely shocking !! i cant even eat my meal in peace as there all screaming laughing behind the till and kitchen!!!! my mate wanted a plain mcflurry but the ignorant big lady decides to put oreo pieces in!!!! disgusted is a understatement

This one is the best McDonald's of Swansea so if you're visiting definitely got to this one. Always hot and fresh and cleaner than most of them. Fast food is actually fast here. We only usually have to park up for the mcplant burger which is totally fine. Lots of parking and shops nearby too.

Nice restaurant, can get very busy with local students. Instavolt charging available here too.

I ordered a meal for delivery today. I paid for extras they didn't pit them on the meals. I also asked a double cheese burger no ketchup because I'm allergic and they put it on. I called the haverfordwest mcdonald's and they said I need to get hold of uber and its not an easy process. I'll never order from them again, very disappointing especially paying extra and not receiving it.

Went through the drive thru...waiti time perfectly acceptable, quick response by the order taker at the speaker, order taken correctly, paid at the first window, again the service was no-fault and then on to the second window. No dramas, no errors, good service, correct order, good quality food....no issues :)

Big McDonald's, awkward access off a roundabout.

Mc delivery never gets delivered very poor

Google. You asked me what I thought of McDonald's. I'll tell you. It's a bit like going to the toilet - you know you have to do it, but that doesn't make it enjoyable. The staff are always friendly and smiley. Well done, guys! The company is desperate to burnish its green credentials and has made some significant improvements in many areas. However about half the car park is occupied by cars with their engines running whilst their drivers sit for ages watching their phones. How many tons of CO2 are generated every day in your car parks, McDonald's? You should find out and then do something about it. Thanks for the (very expensive) car charger. It is the only reason I will visit.

Me and my husband decided on our way home from visiting a friend, we would stop by this particular McDonald's for a milkshake. The milkshakes were fine, no problem with them. This review, however, is about the awful customer service we received. When we ordered, we ordered at the touch screen and added on a bag to make it easier to carry as we drove home. Our order was placed on the counter with no bag, no problem they must have just forgotten, so I politely informed the young woman that I had ordered a bag too, she gave me a dirty look and repeated back "a bag??" As if I shouldn't have needed one, I still remained polite and said "yes please, I added one onto my order", she huffed and tutted, reluctantly got me a bag, slammed it on the counter and walked away. No apologies or anything. I understand that people work long hours, or have off days but you don't take it out on your customers.

I only go there because there is no real alternative. Burgerking could make a fortune The place and food is just a disaster. If u have time go to a proper macdonalds and drive to St clears or Cross hands. Haverfordwest should send their staff there to see how it is supposed to be done. Tried a delivery hoped it would be better. Stuff missing from order when I phonedt to complain I was told driver won't return. Tuff luck. Use only if desperate. I can't belive Macdonalds allow them to keep the franchise and ruin their reputation

Really clean and bathroom was really tidy

Any business that sells a product in this case milkshakes has not had them for a week with excuses we are cleaning the machine, or we are still cleaning the machine or it's broken, do not deserve to run a fast food business.

Food was hot, service was good.

All good except that I could do without having the previous customers floor mess swept from around my feet while I ate.

“Sorry, we don’t do milkshakes”. Food was mid (ok), but not the best, and the McFlurry was half melted. I don’t recommend, but is the only one if your by the coast of the Irish Sea, (St Davids, Solva, Fishguard)

Clean, tidy as per the label fast food.

Check your order before leaving drive thru.. is always something missing 8 from 10 times at least ..

Food was fine but no BBQ sauce and grumpy service assistant then said if you want that sauce you can only have the 10p ones, wouldn't have minded paying if the service was even slightly polite....it wasn't.

Slow services. There was no lettuce in my burger or much sauce or flavour. Fries were okay

App was not the easiest to use, didnt recognise I was in the restaurant! Froze even though connected to McDonald's WiFi! Food was good and it was brought out to my car.

Friendly staff that got my order right first time 😊 staff always look like they're happy! Food was gone in seconds , no complaints.

Horrendous service. Makes me sick. I went through the drive through for breakfast with my Mother and brother. They were both disgusted. Upon arrival, we were spoken to in a rancid manner by the woman when ordering, When we placed our order: 1x sausage and egg McMuffin meal, 1x bacon and egg McMuffin meal and 1x bacon and egg McMuffin meal without cheese, and sighed and sounded exasperated and annoyed. Is it really that difficult to leave out the cheese? Anyhow, we brushed it off, and continued ordering. When we got past the payment station and collected our order, we had to drive off, unfortunately without time to check our food. We have learned to do this, as sadly we have had many horrific experiences with McDonald’s. Upon driving off, I look down to see that I’ve been given a bacon and egg McMuffin without egg. Additionally, WITH CHEESE!!! I cannot eat cheese, so was unable to eat this. We decided we were not going to waste more time back in that repulsive establishment, and did not go back to raise the issue. Partly of fear that the annoyed woman would become petulant! As we drove further away, my brother opened his McMuffin to see a long dark hair in it. He felt perturbed as to how any McDonald’s could be this unhygienic and have this disappointing level of customer service. In short, DON’T COME TO HAVERFORDWEST MCDONALDS!!

The cheeseburger I've got there was cold, cheese unmelted. Staff is chatting around having your order in hand, instead of serving.

Good scran. However i am thoughroughly disappointed with the service as i had ordered MOZARELLA BITES BUT THEY DIDMT GIVE ME THEM.🗿 Shocking 😠 Biscoff mcflurry pretty good mind.

10p for tomato sauce! Abit cheeky considering how much you pay for a meal.

Food is OK, they get the order wrong more often than they get it right though, chips are different everytime too, sometimes crispy, sometimes mushy, sometimes there's almost no salt and sometimes way too much.

Convenient location. Staff nice, food nice.

Drive through given the wrong order. Walked in and then given 1/2 the right order so had to go in again. Milk Shake machine broken again. A quick option turned into a long drawn out pain.

90% of the time we order McFlurrys here, they are only filled up halfway. I don’t bother ordering drinks anymore but they also used to have a bad habit of under filling large drinks as well. Seeing as they’ve raised the prices, they can afford to raise the ice cream to the top. For the most part, the staff do try and they must encounter a lot of abusive people throughout the day but some of the staff really do have attitude problems and point blank refuse to do anything when you go to them with a problem. Remember folks, respect is earned.

It was my first time going there and The employees have a good customer service .even though it was a busy hour I still got my food hot and fresh .well done 👍

Today myself and work colleagues ordered £47 of food to be delivered. Delivery time was 11.30am. After 3 updated delivery time notifiocations, last delivery time supposed to be 1.30! Called the 0800 number that you can call if delivery is in excess of 15 mins (think 2 hours late counts here!!) We were informed order will be with you as soon as possible! Phoned McDonalds Haverfordwest - employee said its nothing to do with her, order is here getting cold, if you want to come and pick it up it is up to you!! Eventually at 2.15pm McDonalds cancelled the order!!!!! Here we are 1t 4pm - no refund yet. What an appauling service, when speaking to our customers, they all slated HAVERFORDWEST - rude staff, dreadful customer service, food virtually thrown on tray when you eat in - learnt a lesson - read reviews before orders - I'm with the opinion of our business customers - NEVER AGAIN!! We will spread the news!

For once a McDonald’s was well staffed. Very clean, quick service and overall friendly staff. One even stood by the door sometimes and greeted us when we entered and left. Well trained and good care was put into presenting and preparing our food. Well done. Would recommend a stop by

Needs more parking area as it's usually full of delivery drivers.

2x days in a row they ruined my orders, always something missing. Check your bags before living. Embarrassing