Burger King in East Riding of Yorkshire

My food was hot on time and great presentation, my drink was also ice cold on delivery would one hundred percent recommend my delivery driver.

unfortunately can't put zero stars place my order which said it was on its way then said it was delivered but it never arrived even though you need a code to give the driver some how much food was delivered

one of the burgers was absolutely swimming in mayo even though we requested none

Although the food was delivered on time it was cold. There was the drink missing from the Double Cheeseburger Meal.

Food was freezing burger dry as out and loaded fries nothing loaded about then literally just a little sliver of some sauce

WOW, top service, super fast and so clean. Very impressed

Burger King for the win all the time

Didn’t get half my food so kids was hungry now not getting a refund

My partner ordered Burger King through the Just Eat App. The order number was number 0079. My partner has recently been diagnosed with cancer and is an in patient at Castle Hill Hospital in Hull. We ordered food for us both and I went to collect it from reception. We did put in the notes and described where to meet us at the reception at Queens Centre at Castle Hill. When I got there I could see on the map that the delivery driver was nearby. I messaged him via the Just Eat chat to ask if he needed help to find me and he said yes as he hasn’t been to the hospital before. I then walked around the car parks to try and find him but there were no cars nearby. I then received a notification from Just Eat to say that the driver had delivered the food when he hadn’t. To lie to someone with cancer after ordering and paying for food is just disgusting. When something as horrendous as cancer is happening the least you deserve is human decency and kindness. I then tried to call the store several times on the number provided on Google which then said incorrect number. I then contacted Burger King store in Hull Stone Ferry Store and explained what had happened and was told there was nothing at all they could do to help and to contact just eat and could not give me a correct number for the Willerby Store The customer service from Burger King and Just Eat has been disgusting. We have also made Just Eat aware of the issue and are still waiting for a refund.

lovely place with kinda staff. Young boy with curly brown hair deserves raise.

Food turned up early and nice hot, driver was very polite

Quick delivery and very good too

delivery driver was very polite but order took a long time between ordering and being on the way

Such amazing staff, take their time to help us with our order which was much appreciated. We was also very impressed with how clean the restaurant too

Great service and great staff food was amazing and restaurant was clean

Burger King know their burgers. Experience was good, staff were fine, overall what more can I say.

No straws for our milkshakes and no sauce which I paid for. Food moderately warm.

Missing tub of Ben and jerrys and one steakhouse was pretty overcooked

No straw or any sauces and no napkins

Forgot the sauce, again. Arrived later than estimated when ordering

The chips were cold and there was no Sprite with my meal deal. My first takeaway from Burger King might be my last.

I tried over and over to cancel this order or ask for help as it arrived 3 hours after ordering! The delivery time kept changing time and again. It took so long we drove to the burger king and asked them about our order. They said it had already been picked up but it arrived about 15-20 minutes after we got home. At which point I had messaged the delivery driver too and explained to him what had happened with the app. The driver then left with the food as after waiting so long we ate toast instead

Came cold- left things out of the order

Packaged with care and attention. Best packaged order I’ve ever recieved from any restaurant. Food arrived still hot and was excellent - shout out to Hollie for taking the time to ensure my order arrived perfectly. Thank you!

Delivered to the wrong address and rang to get my pin but never Delivered to my address even though its less than 5 mins away

Best BK I have been to in a while. She said sorry for the wait but it was not even 5 mins 5 stars all round

Not the best cold soggy paid for loaded fries got about 8 fries 16 quid for a burger and 8 fries 😭

There app won't work through no fault of mine and they refused to do an offer on the till for me. It's so hard to try get a meal from here. I won't come here again. The one in Beverley is run properly and always make sure the customer isn't making wasted trips. Avoid this willerby one

Efficiency was top notch. Food was cooked to perfection, drink was nice and fizzy, clean as a whistle.

Need more cheese and bacon bits on the fries. it's supposed to be loaded but think there was about 3 chips that had cheese and bacon bits on.

As soon as I pulled up staff were exceptionally friendly , lovely lady. Food arrived with about 10 seconds and it is delicious. Fantastic spot would return 👌

The chicken burger wasn’t my cup of tea… it was a real waste of £10.50! Not only did it not taste good, it was ONLY lukewarm when it arrived so that could have added for it not tasting to good! My Chilli Cheese Bites were also only lukewarm so the cheese had already started to go hard. And neither chicken or chilli cheese bites were crispy… I get it why people deliver using scooters but when it’s cold it’s much harder for them to keep the food warm… so not a good vehicle for doordash!!

2 items of the order were wrong. Everything was cold because he took another order 20 minutes away. No straws for the ice blasts

Food was hot and fresh.Everytime the restaurant is always clean.Served by Mia she was very polite.

Asked in messages for food to be kept in heat bag zipped and delivered to my door. He didn’t and the food was cold. I showed him my request and I don’t think he could speak English and he just laughed… really felt insulted.

No one read the order notes that were in bold capital letters... And the food is cold even though you are based around the corner

What a difference place this is compared to the stoneferry branch. Staff was nice and polite and was okay for us to order at the till where at stoneferry you can't you get told to use it and get use to it why I don't use that one no more.

Left instructions for keeping my order warm. Totally ignored and carried outside the heat bag cold drinks alongside food. Sooo good cold. I mile delivery in car. %90 of your drivers don’t read the instructions! Three I’ve asked didn’t even know there were instructions!!!! Absolutely fed up with getting Luke warm food from the same McDonald’s just a mile away. A few drivers have done exactly the right thing and the food has been piping hot!!! So it can be done. Responsiblety to your customers!!!!

Very nice as they filled a big gap and was still warm when arrived too

Item missing. The guy didn’t use the hot bag, I left instructions to use the hot bag, zipped and the hot food and cold drinks separated. He just carried the food over in their paper bags!!! I asked if he’d read my instructions and he said “ no! But I promise I will next time”!!! I order a lot and often they don’t use the heat bags. I tell them and they don’t bother!!!! They need telling. They are in the service industry and should get these things write!!! But they don’t often the food is cold.

Everything cold again that’s too nights in a row.. shame because I got one in Thursday and it was perfect !

The food was stone cold and went straight in the bin. I won’t be ordering again. Total waste of money

Order totally wrong and your just left hanging with the only option sending an email to just eat when spent over £50 is disgusting

Cold and the driver was rude when I pointed out he should use a heat bag and store the cold drinks separate from the hot food, I've worked for "Lets Eat" before in New York, and my friends and I always made sure to do this, out of respect for the cus

The order came and the food was Right the only problem was the drink was wrong I asked for a chocolate milkshake it says it on the order receipt but I received a slush I wish Burger King would get orders Right also there was no straw with the drink quite disappointed

I didn't get the order I paid for. I think you guys need to really reorientare your delivery personnel. I had a code to confirm delivery and also indicate where I was on the map at the hospital but never got my order. this is wrong and absolute outrageous. I think a call should have been placed across to me just to confirm my identity and availability before delivery. Since I didn't have my order, can I have my refund please. thanks.

the food was stone cold and the burgers were super dry and black from being burnt to a crisp. stay away and order from McDonald's instead.

No mayo (which was paid for and on receipt) no straws (again..) will not be coming back.

It never got sent the restaurant accepted the order and it never got to the stage of the driver collecting it, however they took my money for it.

The burger was not sent with my order

where is my food its not been delivered, burger king gave the delivery drive my food over 1hr ago

Order says delivered but I still have no food ?

The order came everything was delivered and spot on the driver was polite and well mannered

The food came and was all nice and fresh everything was spot on the milkshakes are amazing and cold the driver was kind and polite good service tonight

Got a double whopper and fries with cheese sauce… food came hot and fries were well salted and cooked to perfection… best takeaway i’ve had for ages

I asked for fresh hot food I got reheated cold food my 2 year old has thrown it and won't eat any thing he doesn't like reheated we had burger King yesterday at a restaurant it was fresh and hot

All the food was cold and there was four things missing not happy was waiting a while for food too be missing and for it too be cold

It's hard to review food that didn't even arrive. Tried to call the restaurant to chase up and no reply. Phone appeared dead.

The food came on time however the burger was slightly warm but still okay the milkshake was perfect the driver was freindly and polite

Arrived cold and grit in burger

The order was right and perfect the food was fresh the delivery driver was polite excellent service

Great food .the onky thing that let it down was trying to use app .

Food cold and dry. £20 for 2 happy meal sized burgers, cold dry fries and soggy onion rings

I don't understand how you can order a meal deal and some of it is missing it's not rocket science 😕

It says delivered and it has not been and I cannot find out what to do about it.

Burgers was old I got last week was lovely food today come late and cold

Terrible portions. No taste and cold . How they get away with changing them prices is extortionate.

Friendly helpful staff and nice freshly prepared food. Just what we needed to warm up after a long ride.

I have just had my delivery and no coke I got a capri sun,

Food absolutely stone cold!! Chips like cardboard- I’m a 5 minute drive away!

My little brother got his lip burnt by the tea. Except for that, great company, workers, and food!

Decent hot food, arrived very quickly. Tables could do with a wipe though and maybe sweep up all the dead leaves on the floor inside the main door.

exactly as ot should be , great food 😋 hot and delivered in a short time ! not one compliant , definitely order from these again

Delivery perfect, came early. Items missing from order though.

Portion size was rediculous, paid extra for large loaded chips and got a ludicrously small portion of chips which would have been small even if it wasn’t listed as large. Just eats customer service is abysmal when reported.

No Breakfasts!! even with McDonalds closed for weeks!! Two double bacon burgers at 10 mins after opening, hardly any staff , no customers , the food was tepid at best, so when was it cooked ?? Expected it to be warm at least, cost nearly £15!!! NEVER buy again , similar at McDonlalds hot , tasty and half the price, very dissatisfied.

food was freezing cold, chips were like rubber and the burger were dry and barely chewable

Very quite, no signal for the phone

The food never came it said delivered but nothing ever turned up

Food is cold , not good when pay delivery and price of Food to be delivered cold.

got bacon double was smaller than McDonald's burger no flavour chip boxes where half full for the price it's a rip off

the chips bacon n cheese was dry

Far superior to the other burger place 😋

Food arrived and it was cold and it took longer to get to me than I thought it should

Food was cold upon delivery and it took about 1 hour to be delivered

The food came and it was excellent everything was up to standard everything was fresh the driver was well mannered and very polite overall excellent service all round

Food was stone cold when it get to me took an hour and 20 minutes from ordering I completely understand if it was busy but the cold food was bad.

Missing items and food was cold

Atmosphere was great as I ate in the car with my daughter 👍

Messed the order up and as there is no way calling to ask for it to be corrected I know have a young child crying as his burger hasn’t been sent!

Bit of a delay in delivery but probably due to finding a driver in rush hour. Food was tasty and warm on arrival.

Thank you to the staff member Celia for going out of her way to find out information about the veggie/vegan options for us! :)

A bacon double with no bacon or cheese or sauce. I may aswell of chewed on gandis flip flop. Other burger was absolutely fine. All warm-hot food. Delivery man pleasant and timely. Just a really bad Bacon Double.

The order was perfect everything was spot on lovely fresh and warm the driver was polite excellent service

Arrived here due to mcdonald's having technical difficulties and a power outage was most surprised by the size of the meals and the taste far better than mcdonald's.

Everything was spot on when it came lovely fresh and hot the driver was very nice excellent service tonight

half of my order was missing 😕

The food was excellent tonight everything was spot on lovely fresh and hot and lovely amazing service all round tonight

Food arrived warm and on time. The young man who delivered was polite and very nice …,. Burger King again soon!!

I ordered in restaurant so I could pick it up relatively fresh. Every item was cold and stale. Really poor by BK standards. Definitely avoid.