Burger King in Ards

Always out of plant based burgers Twice I called in only to find no stock. Unacceptable Staff are great, let down by bad management. This place will more than likely close, maybe that's their intention? Blame it on poor customer sales? Shame, great staff very helpful and professional.

3 members of staff for drive through, attend in the restaurant and deliveries. A bad experience for everyone.

Food was cold and never received cheesy fries

Went here as McDonald’s is always wrong and here is a tip of the iceberg. No dips missing burger @ 11.29 and wrong drinks joke shop

food was cold and missing items

I asked for no mayo or lettuce it was covered in it and chicken was cool

Will I ever get the dips that I pay for. The amount of money that I have spent on dips and not got them

Ordered BBQ Melt King Box and expected a BBQ cheese burger. Got a dry plain burger with a single long raw onion. Disappointing.

No mobile app ordering for either pick up or delivery. Apparently no scanner to scan the app to collect my points. Seeing without the app the menu prices are nearly double, not worth coming to this location if you're looking an app offer. Very disappointed.

Awesome food and awesome staff. Hard to get customer service anywhere else that compares, made even better by the fact you get to eat an awesome burger after!

Every time i order there is something wrong or missing. It is realy taking the Mickey

Absolutely ridiculous wait. Waiting time kept changing. Food was freezing when it got here.Paid for cheese on burgers didnt get any. Terrible service. Definitely wont be getting from Burger King Newtownards again. Disgusted

Didn’t get my order want a refund

I've been there 54 times, yes, I'm still alive so it's ok :)

We never got our order - the customer service is ridiculous. How can you help if by replying days later when an order does not arrive. Ridiculous

The Food was Cold as if it had been Cooked then left in the Bag for 20-30 mins until a Delivery Driver Came and picked it up. Not usually like this, I would say putting all 3 Cold Drinks in the exact same bag pushed up against Hot food would do the Trick. Fries were so stale and cold you'd think they were Crisps

Honestly, not impressed. The food we received was fine but we never received a Whopper Burger. Exactly the same thing happened a couple of months ago. I’ve now thrown away a portion of £31. Check future deliveries, people.

Food was stone rotten cold and had to be reheated in the air fryer

Food was still piping hot and the courier was a gentleman, thank you!

my food was cold and the chips were soggy

The worst ever the staff are lifeless chips were have cooked burger was OK would definitely not be back . Forest side is by far the best .they definitely need a shake up in ards

food was cold and burgers. whopper burger was plain when I asked for everything apart from tomato on it. chips were cold, not happy

Good food . Really friendly staff and value for money

They have discontinued some of their menu items and now there’s nothing that takes my fancy.

we got the wrong order with NO SUPPORT from the Just Eat or the driver. really shote! i paid SIGNIFICANTLY more than the order delivered!

Fries were completely missing, the quality of the food was very poor today.

Cold over priced and missing item have to submit just eat request and they more likely decline never using just eat again

Double cheese burger missing from order

ordered mayo for like the 5th time and didn't get it again

My food was cold by the time it was here and my chips weren’t fresh

Sent wrong order and missing food wasn’t happy

No dips that were meant to be included.beef burgar sent instead of chken and no onion rings. Couldnt eat beef burgar as i had to remove bacon and then i lost all the extras i had paid for. Very poor service at castlebawn and its now been 24hrs since

Literally just in burgerking here and came out to the car and it's not even right..I have three kids so ordered three chips and a sharebox of nuggets paid £12.60 only received two chips and nuggets dripping in grease won't be back.

DISAPPOINTED - WON'T EVER EAT HERE AGAIN - We called in to Burger King, Castlebawn yesterday, we were both hungry. Hubby ordered one of their advertised special Gormet BBQ Bacon Stacker Burger Meals which looked like a yummy spicy Burger, unfortunately he was highly disappointed as it was more like a 'child size' burger ( photo attached ) we could not believe the food he received. The staff were very sad looking and had a lackadaisical attitude while serving us. My Hubby had to use the Disabled Toilet and immediately reported how bad the state of it was ( it was in a disgusting state - too horrible to write about here) and the fella said he would report it to someone, instead of him immediately going and reporting it he continued to serve. I did see the Manager go in 10 minutes later then come out and no-one was sent in to clean it while we were sitting there for about a further 20 minutes - Health Hazard Waiting To Happen! VERY VERY DISAPPOINTED COUPLE WHO SPENT NEARLY £20 ON THIS VISIT 😒 😕 😑 🙄 😪

Nobody in this place bothers reading the orders. Continually leaving things out or sending the wrong stuff. You don’t have to love your jobs guys. Just maybe do it right.

Onion rings a joke,worse than frozen supermarket ones,but price of fresh out of chippy!

Food arrived cold and wrong drinks delivered and a large fries was missing.

Food was lovely as ever very prompt delivery couldn't ask for more. The only downside was they didn't have the loaded fries i ordered which was strange because all the elements were on the burger i ordered aww well it was very tasty

Order never showed, says its been delivered but it hasnt. Tried contacting Burger King called 4 times no answer??

The Burger was lovely ,my only gripe would be not enough sauce on Burger but everyone is different. The Caesar loaded fries were amazing so yummy .

Paid for extra portion of fries and they never came

missing a double xl burger. terrible

The bacon double cheese burger was missing

Cold food , took long to deliver

Nice place to get your Steakhouse Angus meals

Missing full meal and no refund clowns and joke

I want my money back and will never be using just eat again I ordered this 3 hours ago!!

I haven't received all my order. I'm missing a box of 20 chicken nuggets and 3 bbq dips

Awful got my order wrong again!!!

Burgers cold and tasteless fries cold , terrible won’t be back

waited over an hour and a half. food cold and 20 dorito chicken fries came as 10 chicken fries, 10 nuggets.

food stone cold, driver very rude and tried to report him and I will be taking this matter further, apparently unsafe cold food is ok to be delivered now

Nice burger and chips and a lovely cup of tea x

Driver didn't ring doorbell or knock door. Thankfully I saw them as they drove off and went and checked, they'd left delivery on doorstep.

I was missing a chip from the kids meal

food arrived cold and the time kept changing

Missing 2 barbecue sauces from my order. I had paid for them

Ordered a white monster and ya send me a Coke Zero read the order and get it right next time 🤣

Called in here after shopping for a quick bite, had the offer menu which consisted of a chicken burger/fries & chicken cheese dorito figures, unusual but very tasty

The onion rings were missing from the order

Went in tonight. Ordered 2 meals. Fries cold and had to be replaced. Burgers had to be microwaved. Took 25 mins to serve our food even though place was empty. No apology from zombie like staff. Food was vile and expensive. Won't be back

My food hasn’t arrived!!!!! And just eat is saying delivered!! I want my money back now

My food was barely even warm. Very disappointed.

Piping Hot when it arrived which is amazing for a Fast Food Business. Loved Every bite of the Chicken Royale. The staff are Great!

Get a new mop, the restaurant was smelt like toilets and the floor was sticky..

Food extremely late. No answer from the store after ringing many times. Wrong drink and no burger, not a great experience in the slightest and food cold. Really frustrated and driver didn’t seem to know what to do, not sure who is at fault but extremely disappointed.

Forgot my burger you would think you would get that right it's on your sign lol 🤦

Food was cold wrong drinks came won’t be back

Missing 2 items. Wont order again.

It says they delivered my order but I never received it and got charged and had to order again so I was charged twice for one order. Extremely disappointing. Would put me off ordering again

Anytime I have bought from this place recently the food is made wrong with items missing even with the simplest instructions for example add cheese ,remove lettuce, tomatoes & mustard and they take the items out of an entirely different burger and don't add cheese to the one required. Food comes ice cold, some items look like they where put together by a blind gorilla, so you better have a decent microwave if your ordering takeout or getting a delivery from these people. I used to love burger King but the current staff employed are as useful as a chocolate fireguard. Really wouldn't recommend them at all.

Got the order completely wrong want a refund

Chips were still had burger wasn’t nice at all

Forgot chip with childs meal also ordered burgers without certain toppings and it came with th

Order wrong, food delivered was inedible and cold and broke food standards minimal requirements

Order was messed up gave me a whopper instead of a bacon double cheeseburger also there was a large chip with the bacon double xl meal and ordered 2 more chips on got 2 instead of 3 and the chips were soggy and not nice at all threw everything but the bacon double cheeseburger xl burger in the bin

The chips were cold, I asked for no onion on the burger and there was lots of onion!

Really tasty prompt service couldn't ask for more

The food was great but as soon as you walked into the place you were hit up the face with the most horrible smell of pee it was disgusting.

I asked for no bacon, not no cheese

Food was quick but I could do with a clean, some tray with rubbish on them left about but staff were nice

Cold and missing a chicken royal

Some items had been swapped out without asking what we would prefer .

Drink missing chilli bites missing and spicy mayo missing

Food arrived wrong, it was hot however it should have been corrected and when part of the dressing of a burger is excluded and cleese added they send it plain and don't put in your onion rings......and they don't pick up the phone when you call them.....disappointing and won't be using them again

Well priced and the burger had taste which is lacking in some other chains

Order arrived at 3pm - cold and inedible

Food was delivered really quickly so it was still very warm when I opened it. I asked for it to be left at the door as I’m not well right now and the delivery driver did so which was great. The food was well packed and included little salt and ketchup sachets which was a nice touch 😊 reasonable delivery fee too unlike a lot of places on just eat.

Food was cold when it arrived and delivery took so long that estimated delivery time changed by 20 minutes before it even started getting made. Will not reorder again. Very disappointing and food ended up binned as it was so cold it wasn't edible.

Yous give me Diet Coke and I won’t like Diet Coke I ordered original coke. And no fork with my meal. For 20 odd pounds I’m disgusted.

Service extremely slow, 20 mins from when I ordered 2 small burgers to when I got them!!!!!!!

Really enjoyed this drive through and the Whopper was delish.

Hasn't been delivere yet. Therefore I can't give a good rating as of yet. Secondly I ordered it for 17.40.

food was banging but the king loaded fries had only a tiny tiny bit of cheese sauce on them, still great tho

Really Nice Staff, the Food is always Piping Hot for Delivery as-well

No dips, I paid for them. Food was cold!

Missing item from order, can’t get hold of anyone to assist with this

Food wasn’t brought, only drinks, delivery driver was aggressive when asked about this.

I order of this app all the time an my past few I haven't even got a refund last month for two deliveries I never got them everytimw ic order my food is late or cold or both . This time the driver said she couldn't find my address an once again my food is cold

Bbq stacker xl had no onion rings and very little bbq sauce. Both drinks delivered were wrong.