Based on 44 opinions finded in 1 websites
Opinions
A long wait and a cold burger. It was the worst BK meal I've ever eaten. There were only 3 people working (that I could see) so they didn't have enough staff.
The-A-Team-2006 . 2023-11-08
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Do not bother to go to this Burger King burgers come out cold kids cheeseburger came with sauce when we requested it plain staff were pleasant but slow verging on incompetent. Best thing about it was watching the vehicles go along motorway. Tables were dirty bins were full to overflowing not a good experience
bronagh a . 2023-11-04
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Dirty FOH 3 on counter empty at 9.15 pm apart from two tables, why was no one clearing and wiping tables, emptying bins etc
Linda . 2023-08-18
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Absolutely Disgusting, was there 40 minutes total, bins overflowing, tables full of used food bags, staff totally unorganised. Food given was NOT what was advertised, crispy chicken was frozen and of poor quality. Flies all over the window area, I have seen cleaner squatter homes. Never return for sure. I will attach pictures.
Steve F . 2023-07-31
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We ordered two cheese melt burgers, firstly they got the order wrong but what we got was a disappointing excuse of a burger anyway. We changed our order which finally came but by then our fries were cold. When we asked for fresh fries I was told by Aidan to "go away". He was great at calling out order numbers but his efficiency stops there. The food, the staff, the cleanliness was all a huge let down to say the least. Aidan may be great at bingo calling but his people skills are crap. The guy was incompetent to the extreme and an embarrassment to the Burger King chain.
starlordbower . 2022-12-08
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I wouldn't often feel compelled to review a service station BK, but I simply couldn't believe how bad this one was. I was so focused on getting my order placed on the screen that I didn't properly look around until this was done. Overflowing bins, filthy uncleared tables, and a floor that looked like it hadn't been attended to in a month. Orders were backing up and the staff on duty were moving around in slow motion with no apologies or acknowledgement of the time that people were having to wait (25 minutes in my case for burger, chips and a drink). The entire service station is old and tired, but that shouldn't stand in the way of cleanliness and good service. Don't stop here!
ChristineR711 . 2022-09-06
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This has to be the filthiest, most disgusting Burger King I’ve ever been in. The entire service station in which it’s housed, is disgusting, from the toilets to the seating area. The bins in the Burger King area are filthy; covered in old food and sauce. Tables not wiped down. The floor looks like it hasn’t been mopped since 2003. The burger itself was grim. Dry and lukewarm. Probably been cooked hours before and left to fester on the heat plate. Limp, disgusting salad. And all for £7.89. Disgusting.
Liam198686 . 2022-09-04
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Stopped for a late night stop for meals for family of 4, very large dis organised queue caused by touch screens not working.... ok fine it happens I have never seen front of house so messy and appear soo unclean and untidy with rubbish on floor and front of the desk. After getting back to vehicle and continue driving also find that some items were also missing! We have used this stop often, but this is the worst experience we have had here
William P . 2021-11-08
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Absolutely appalled by the entire experience. Took about 20 minutes to order on the electronic machines since almost nothing worked properly. Most of the items listed on the menu inexplicably weren’t on the ordering machines. It was so overcrowded that the food took about 50 minutes to be ready, and because you just had to remember your order number someone else tried to claim our food. Staff were rude. My chicken burger was rubbery and cold and the kids’ nuggets were vile. Tables were revolting with crumbs and weird grease. DO NOT COME
1357975312 . 2021-08-20
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Avoid unless you want to be waiting half an hour for a ‘fast food’ meal. The place was literally dirty, no one cleaning, bins overflowing. Our drinks were wrong, which were not even our first choice drinks because after waiting half an hour we got told milkshakes were not working. Some of our food items were wrong too which was just comedically bad after such a long wait. Staff didn’t offer any apology. They really need to close this place or at least completely overhaul it.
northener2112 . 2021-08-08
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Got to be the worse in the UK Chips were stone cold, could not eat them, service poor,place was not clean. Dont eat here even if it's the last resort
Wallace41 . 2021-07-17
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Great and fast service, not busy at lunchtime, offers sit down tables and Help Out To Eat Out 50% discount at time of writing (others eg. Charnock Richard don’t), not forgetting the cheapest petrol on the whole Scotland run. Happy boys
JDF291016 . 2020-08-18
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Everything over cooked in dirty oil!!!! Staff don’t care useless!!!!! £37 for a family of 5 to have lunch and was vile!!!!! Not happy customers!!!!
K4331XTkirstyb . 2020-08-09
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Berger king - extremely poor slow under staffed dirty tables floors food expensive and very poor quality not recommended no ice cream no alternative offered staff didn't seem to care about cleaning the tables or how long people had to wait
HDunbavan . 2019-11-29
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Simple basic burger meals , Not classy but the food was good ,hot and plentiful for a motorway service it was reasonably priced.
Eric P . 2019-11-22
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Early Sunday evening and Forton Services (N) was virtually closed... the choice was either a burger from Burger King or an M&S sandwich. We chose the burger... bad move. terrible service, terrible food, scruffy environment. What is there not to dislike?
Bryan and Irene H . 2019-09-25
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Awful food, waited ages, chips cold, burger horrid would not use Burger King again. Much more expensive than it's rival and no where near as good.
CottonKing1 . 2019-09-03
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First of service was crap, We only order sides and waiting for ages and when the food was finally ready they’re some order missing “dips” not only that the food was overdone I mean burnt and old.
Xiomay10 . 2019-08-30
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Absolutely worst burger king ive visited,26 mins for flat coke,overcooked uneatable burger,nice chips...dont bother go to next one,i wont be using again
Odin U . 2019-08-20
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Stood for over 20mins waiting for an order to be called after using the self service machine. Staff obviously deleted the order before making as it never got called out, then proceeded to tell me someone must have took it after I demanded a refund....
jdoe46 . 2019-08-16
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The whole area is run-down, and probably needs pulling down and re-building. We had been driving for some time so decided to stop at Lancaster services on the M6. The place is run down, and we should probably have gone for an M&S sandwich and...
PtarmiganTraveller . 2019-05-31
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We stopped briefly and were so unimpressed, we moved on! There was a Greggs, Costa, WHSmiths and an M&S across the bridge. It was very dark and dated with many steps, although there was a lift . We wanted a bottle of water but refused...
Lindylou146 . 2019-05-26
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were do i start, from the freckly ginger rudely serving us to a pube in my chips. Vile an worst burger king ive ever had. Place needs closed down.
carriep210 . 2019-04-12
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We visited the northbound services. The staff are very lacklustre and the food mediocre - lukewarm and greasy. I would not eat there by choice, but hadn't realised it was the only restaurant open upstairs at night - so no other choice on offer.
CoriLee9 . 2019-03-26
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Food was edible even if slightly cold.the outside area of the services is terrible dog mess everywere on paths outside not very nice at all.
Robert B . 2018-12-24
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Oh dear, best bit is the concrete watch tower V expensive food n drink V limited choice Pity the tower is closed, would pull in more puntBest avoided unless you're about to pass out from a lack of food Booths just off the A6 @...
Hill-Special . 2018-10-25
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Staff was droll and didn’t seem interested. Ordered a crispy chicken bacon king & all I got was the chicken, salad and not even the bacon. Also ordered the XL bacon double cheeseburger and looked nothing like it. The kit Kat shakes was more like...
nadcart105 . 2018-10-23
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The staff is rude and the service was really bad. Didn’t have the item I ordered and realized it after I payed my bull, didn’t want to refund me so had to order another item from the menu which was half the price, so I...
Buba Y . 2018-10-22
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The place is good for a break on route, with microwave for baby use, big toilets facilities and convenient shops. The services surrounding the BK are good. Travel shops as MS, Costa, Krispy Kreme stand and small convenient shop. The prices at BK are overpriced...
raulfranc0 . 2018-10-19
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Looking at the age of the place (as an architect) it's an asbestos filled hell hole and no mistake. Our "experience" at "Burger King" was somewhat depressing to say the least, suffice to say, as we were coming down from the beauty of the lakes...
sjehovahkex . 2018-08-23
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Average food, reasonably clean venue. We were served by a very pleasant and amiable gentleman. Sorry, won’t return in too much of a hurry.
disgruntledman54 . 2018-08-20
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Definitely not fast food. We waited 20 mins in a queue and then a further 10 mins once we had ordered to get the food. Staff are so inefficient, one guy out front both taking orders and then making them up. And all the while...
Louise C . 2018-06-17
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We stopped off at the services to use the facilities and get some food. The lad that waited on us had a name tag that read Sarah (Sunday 17 Jun). He was really friendly and we all had a good laugh. We only stopped in...
ragiansanti34 . 2018-06-17
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Fast service, warm tasty burger, really did what it said on the tin. Stopped for a quick refuel and enjoyed the food.
David C . 2018-05-27
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Unfortunately, this has to be one of the worst Burger Kings I have been too, in fact, probably worst fast food place I've been. The service was terrible, the staff were slow and disinterested. The eating area was filthy and didn't look like it had...
anadM1885WI . 2018-04-01
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Food was cold, service was very slow, lots of products off the menu and prices sky high compared to normal
KirstyJ224 . 2017-12-31
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Hardly any staff, long queue, horrendous sitting area. Oh and premium motorway prices just to stick the knife in further! A truly vile place. Well done Burger King ...
CHEDDER008 . 2017-12-28
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Three Cheese Angus that was essentially a day old warmed up whopper. Chicken Royale the same but with 2 tiny pieces of yellow lettuce and no mayo. Chicken strips burnt to a crisp. The worst BK I've ever been to. 2 staff due to the...
Mark D . 2017-12-26
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We stopped at this BK for our supper on a Saturday evening in December '17. Ample parking space, but a tight entrance and exit point for our car. Generally clean and tidy outside as were the toilets inside (up the escalator, first floor). Next BK....
Mr D . 2017-12-19
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I was travelling between Southampton and Glasgow and called in to Foorton services for coffee and something to eat. I spied a Burger King on the first floor and decided to eat there as I had not had a Burger King for years. Being unfamiliar...
Moonlighter88 . 2017-12-01
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Took a good 20 minutes just to be served, the staff were taking 1 order at a time so imagine how slow it was. There were 2/3 staff on and no sense of urgency, this is supposed to be fast food. The irony Food was...
999Nick34 . 2017-09-17
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The staff were rushing to much to listen to customers orders so mistakes were made yet they were not busy
Swallowman57 . 2017-02-08
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Can't prove anything but pretty sure this place has made me ill. Can't move 5feet away from toilet. Had just about warm burger and chewy onion rings. Like I say can't prove it made me ill but it's not worth the risk for the quality...
Baldydan1975 . 2017-01-08
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Had to wait 20 minutes for three supposed fast food meals. The staff serving were brilliant, but the staff in the back were useless, they couldn't keep up with the demand. By the time we got our meals the burgers were only warm. Will never...
Mandy S . 2016-12-28
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112 Opinions
Very disappointed with my visit to the Cleveleys store. First of all the new self serve machines. Awkward and somewhat difficult to use, making changes to order was impossible. Didn't show the correct menu so unable to order what was wanted. Second of all the food. As mentioned above not all food was shown on the self serve so wasn't able to order what was wanted. What we did order had BLACK COLOURED HUMAN HAIR on it. After looking through to the back, not a single person was wearing any sort of hair protection be it hair net or beard net. Thirdly staff. Not enough members of staff around. Noone was keeping the seating area clean and tidy. The 2 members of staff behind the till area were too busy chatting away and looked put out when asked a question. Finally reward scheme. I have always been able to use my reward app at this location but since going self serve you no longer accept it. Why have an app you can't use? All in all an extremely disappointing visit to KFC. Get rid of self serve or atleast give the option to order at a till. Implement proper hygiene standards and make sure they are always used. Make sure staff are customer focused and not just chatting away. Sort out your rewards app or just get rid of it. I have previously been a 'mystery shopper' and believe me this would not have come close to passing anything. Im not looking for a voucher or a bog standard apology from a template, I want actual action and things doing. As it stands I'm not thinking of going back to Cleveleys KFC for the foreseeable and will be informing others of my experience aswell.
913 Opinions
We decided to call for early tea after, with it been half term for a treat. We have been before and was good... My 2 daughters especially were looking forward to it as it was a curry Wednesday. Was busy as lots of tables were reserved. Kids decided to have a korma as well did i,and husband get a mixed grill. Went to bar over heard person in front complaining to friend they dont have anything. Our turn no Korma available. So I chose, tikka kids had burger, husbands was available. They said they had run out drinks glasses. No big problem that though. Got knifes ect brought had to wipe knives as wasn't totally clean. Then food brought to table, tikka was brought in a soup bowl, have had before so was strange, My tikka was just tepid. Husbands gammon was well over cooked. I know they might have busy. But I won't be rushing back.