Burger King in Neath Port Talbot

Awful , could t even get order right missing a lot in order to

Brang our food to the wrong house and didn't get it

Took over an hour to deliver. Time kept changing... Shouldn't advertise on here of they don't have drivers to deliver, within the timeframe stated and then confirmed, only to be moved later and later and later.

My order was either wrong for the things I did get or was missing items and was only refunded 30p shocking customer service!

Food not great but the delivery guy was fab!!

I didn’t receive my ice cream or 6 nuggets

one of our burgers was missing, very disappointing :(

Cold cold cold missing some items

Didn’t even deliver my food, marked it delivered but never received the food.

They don’t look at the order when making the item could have put someone in hospital as they put cheese on the food when we didn’t even ask for it, they don’t care about allergy

Chips were cold and the burger was warm. Could have been hotter. I allowed for the travel time, but food should have been still hot.

Food was barely warm, onion rings were rubbery and the extra £1.50 for loaded fries is a total waste of money as they put hardly any cheese or bacon on

MY ORDER HAS NOT BEEN DELIVERED! A MAN CALLED THAT COULDN'T SPEAK IR UNDERSTAND ENGLISH AT ALL SO I COULDN'T DIRECT HIM. HE THEN FALSELY MARKED THE ORDER AS DELIVERED

Missing items from order. Arrived 15 mins late although ordered 2 hours in advance.

food and service is usually good but today over half my order was missing

My food is freezing cold won't be going there again

Wish I could tip the delivery man, fantastic service!

I ordered 6 nuggets got the cheese bites i would like my money refunded for the nuggets i didnt get

driver was nice but two items where missing from the order my Fanta and onion rings.

States that it had been delivered yet didn’t receive any food. In process of getting my refund. If this doesn’t happen then I will never be ordering from here again.

Neath Burger King is by far the BEST. You can order on the app for collection in 5 minutes. The staff are brilliant and also Delyth who clears and cleans the restaurant. The youngsters working there are also fab... A credit to BK! Perfect!

wrong items delivered again 2nd time now

Went for lunch yesterday with my 6 year old daughter and Crystal was so friendly and nice towards her. So pleasant like most of the staff at Burger King Neath.

Went to burger King yesterday around dinner time and was greeted with pleasant attitude from crystal one of the workers, she was very helpful and patient while I was deciding my order , food was piping hot and delicious and I can't wait to go back again!

Ordered last week saw the code today when visiting would like to make a comment about my server celyn (long brown hair and freckles) had trouble ordering she served me at the till, was extremely friendly made me aware of the app; and happily recommended menu items helping with my allergy.

Excellent service from the shop, crystal in particular was very helpful and polite and shown great customer service!!

Amazing food, thanks to the help of celyn made the experience very enjoyable !!! Be back soon

Excellent service, especially from staff member Crystal. Delicious burgers as usual.

We go to burger alot, sit in and drive through, kids love it and most times we've gone, we've been served by Crystal. She's so polite and easy to approach if there's been a problem with our food.

Staff were friendly and approachable. Restaurant was lovely and clean.

I recently visited Burger King and had a fantastic experience! The food was delicious, and the service was top-notch especially from staff member Crystal she was a pleasant and welcoming server. The side dishes perfectly complemented the juicy burgers.easy to find something satisfying. Overall, a great place for a tasty and fulfilling meal!

Always hot and tasty when delivered, not sat in for a while but good choice of food, and much more tastier than McDonald’s 🤷🏻‍♀️the chilli bites are soo niiiiice combined with a Whopper.. 🥰

Customisation on burger was completely ignored and part of the order not even delivered

Had to pick it up myself as there wasn’t a driver.

Mark was very helpful with my order and the food was very fresh and tasty 💞

Lovely food which was served very quickly. Service second to none.

Hadn’t had a Burger King in a while. Stopped off at Neath Burger King on our journey to West Wales. Today’s Angus burger was delicious, presentation of food was great and staff friendly. Far better than the other fast food chains (in mine and the family opinion). Thank you.

late from when was said. and food was cold.

Ivana was very friendly helpful and clear thank you

Multiple items forgotten, normally dont have any issues

Had a fab meal as always The young girl Ivana was very helpful , polite and patient as i messed my order up 🙈and she had to do it all again my fault X thanks Ivana x

Order tonight was completely wrong, missing a drink and sent completely the wrong burgers, and then 2 extra fries, you would have to be actively trying to get the order this wrong, was looking forward to what we ordered, this is dissapointing, normally have no issues with this bk, spent over £30 on this really not happy with this level of service, have requested a refund through just eat.

The food was really nice and the taste of my burger was phenomenal the staff was very friendly and welcoming would recommend to everyone

Lovely fresh food & service was awesome. Server Ivana was amazing so friendly & helpful. Great customer service

Amazing customer service once again in Burger King neath store! Would 100% recommend, food was fast and pipping hot!

Food was very nice, excellent service

Great food , friendly happy staff , clean restaurant

Not a great experience staff had no customer service

items missing not the first time, regular thing

The food arrived on time and was still hot too, great service and delivery.

Absolutely discussing vile will never go back

Perfect delivery. The delivery driver was very friendly and nice and he was perfectly on time. The delivery driver made sure the food was safe and secure and my family is very happy. Please tell him I said thank you.

Expensive, sloppy food. Staff clearly don't want to be there. If you don't want the job then don't do it. Not a pleasant experience.

order arrived freezing cold driver got lost 😕

burger king left out an item off the order

Good meal perfect for me we paid 17 pound great value and is great value for me and family now today chicken royal chips coke

Sat in a booth. Lovely food. I had chicken nuggets and chips and a coke. It was delicious and nice and hot . Toilets were clean with soap. The staff were kind and helpful. I really enjoyed my visit.

not happy as courier walked up to the door, rang the doorbell, put the food on my door step then ran back to his car just leaving the food outside before i’d even answered

Terrible attitude from the workers .

Forgot a cola zero but food is perfect thank you :)

Great service, food was lovely & our order was correct with no issues! We had a lovely staff member Lewis who made sure our order was spot on for us! He was super friendly and polite! :) Good experience all round

Guy only came out dyer I starred him down

Good was great and the delivery driver was friendly

brilliant lovely. cheerful driver

Delicious and fresh 😃 Thank you to the staff for honouring my request 🥰 have a great weekend all

Amazing as always, although this time we had a service by Crystal, showing us how to order through the fancy machine, she was great and very attentive. Highly recommend the Neath branch.

Ordered an XL Bacon Double Cheeseburger meal with Classic coke and a LARGE Ben n Jerry's Choc Fudge Brownie, only to receive and Small Ben n Jerry's Choc and a Coke Zero, not classic, which I cannot drink as I have a severe allergy some artificial sweeteners.

food was cold guy got lost aswell

when I bought the 'Cheesy Bacon loaded fries' originally, You supplied a disposable spork. The last 3 times I've ordered this with You on delivery, no spork was supplied _ WHY?

very fast and very friendly service

Served fast and fresh ! Girl who served me was so lovely and helpful

I paid £11 for the peppercorn chicken meal for a burger to come looking like this! Burger burnt, onions not cooked properly or the bacon and completely inedible! Absolutely disgusting

Food was fresh good staff good value for money

took to minutes to make frozen drink had some boy with a lot of attitude slamming the window in my face few of my friends had to wait upwards of 30 minutes for a coke disgusting customer service and shocking customer care swearing towards my friends rthat i not want to mention again seen as my mate is now crying terrible experience never coming back.

Food was fresh, staff were friendly, good service, good value for money

ordered the peppercorn chicken burger, absolutely a mess, onions looked uncooked same as bacon, very dry, cold and chicken burger burnt, waste of £11

Given the amount of staff the tables are dirty and not the first time being in this state

Celyn and tai were very very kind and help me choose my meal for the night which I was extremely happy with. Well done guys 👍

Food arrived cold which was disappointing..

Missing item. We ordered 1 meal that came with chips and 2 extra large chips but I of the chips was missing. They are hopeless and leave stuff out all the time.

Food is acceptable. OK if you need something fairly quick.

Order was missing half the items I ordered, received 14 pounds worth of food out of 30 pound, completely skipped my bacon xxl meal

Food was cold, delivery took over an hour

Shocking service & poor hygiene. Using bare hands to put ingredients into a burger someone is going to eat. Was at the counter for 5 minutes without having my order taken. Poor.

Worse service you could probably experience, 4 kids behind the til not one of them even acknowledged us yet alone attempted to serve us. If you want a job doing nothing here is definitely the place to work. Absolutely useless, also not even wearing gloves making the burgers in the back. Didn’t even end up eating here, left and went elsewhere. Won’t be back 👍🏼

Management and staff very friendly in this restaurant. The food always tastes good, and the restaurant is always clean inside and outside

missing items and food was freezing

This place is dreadful the toilets were stinking and food was dreadful and they also got a code on the toilet door that you have to ask staff for the code which was harder to get than what you think

very pleasant delivery driver 👌

wromg items left on my doorstep driver a complete idiot dumped food on doorstep and I got someone else's order????

food was lovely and hot. delivery man very pleasant.

Very friendly and good service :)

Completely messed up my order I ordered chicken royal with bacon and cheese and a whopper both meals and they gave me instead 2 little cheese burgers and 2 cheese bites my order number was 63

This is the 3rd time I've ordered from burger King, and all 3 times there has something been missing from the order. How hard is it to put everything I've ordered into a bag and deliver it. They never forget to take your money, very poor service indeed. And yes won't be using you EVER AGAIN...!

Ordered and paid with about 3/4 words exchanged max! Got home and this is meant to be the Memphis bbq king double burger. No bbq sauce hardly any may and NO bacon. May aswell of ordered a normal double cheese burger for quarter of the price.

Dhdyyedyyaxydg c gf yet again and still not able to sleep hffhfhhfbfhxyehfieuduwuqodbd

Hair in food and food was stale and cold

For a burger king it's pretty decent Only issue: My kids a vegetarian. Simple question; Is the vegan royale made with vegetables or like a Quorn burger? 6 employees. Six! I was told to check the allergen list. They should know whether it's made with vegetables or not! Other than that. Food was hot and served quickly. Tasty. Better than McDonald's but that's not unusual Kids were happy so I was happy (It's a Quorn type burger btw)

Excellent food yet again all food freshly cooked

Crackin, got my whole order this time, absolutely landed 10/10