Burger King in Neath Port Talbot

Items not added to original order so meant had to stand in line again to get the order completed. Ordered to take out yet order taken was set to eat in and then had to wait for food to be transferred from the tray to a bag, and customisations asked for were not served to had to wait for those items to be remade. Staff seemed complacent and not there, whether it was due to stress or other reasons but it was not overly busy.

Nothing quite like a BK your way in the world. No where else does quality meet price in such a glorious way. Welcoming to all, BK sports a rustic atmosphere and friendly staff (maybe even too friendly 😉).

Drove from port talbot, made a £50+ order, got home, over £20 worth of food missing including my whole meal, I only had my drink! And another whole meal missing! While waiting for food, I could hear staff making animal noises and laughing loudly, generally messing about behind the counter and kitchen area, not a very pleasant experience at all!

The chef keeps burning the bun instead of toasting it. Doubt i'll visit this BK again

Staff more interested in chatting, than concentrating on order.Allthough food very good and hot when received.

Awful , could t even get order right missing a lot in order to

Brang our food to the wrong house and didn't get it

I Love the food and customer service here... Excellent

Cold had to wait a hour for my order

Purchased a chicken royal meal and found a small hard black substance in the middle of the chicken. The substance had a pink coloured thin coating on the outside Returned to the premises today and was told it appears to be the “pen marker” they use to write on the wrapper of the burgers. Investigation is ongoing with local Council before submitting a complaint to Burger King HQ Full refund given as expected but no offer of any compensation

Took over an hour to deliver. Time kept changing... Shouldn't advertise on here of they don't have drivers to deliver, within the timeframe stated and then confirmed, only to be moved later and later and later.

quite quiet and fast service. my preference over mcdonalds the burgers are so much tastier

My order was either wrong for the things I did get or was missing items and was only refunded 30p shocking customer service!

Food not great but the delivery guy was fab!!

I didn’t receive my ice cream or 6 nuggets

It sure is burger king and it's fine if you like burger king the service is pretty good compared to others

so stunning, loved it, loved the lady who asked me to do this

one of our burgers was missing, very disappointing :(

Didn’t even deliver my food, marked it delivered but never received the food.

Cold cold cold missing some items

They don’t look at the order when making the item could have put someone in hospital as they put cheese on the food when we didn’t even ask for it, they don’t care about allergy

Chips were cold and the burger was warm. Could have been hotter. I allowed for the travel time, but food should have been still hot.

Great food as always, kind staff including del. Always helpful and kind

I was served today at the drive through by a young lady called Catlin. She was smiling, friendly and polite! Great to see these days. I would happily employ her myself. Well done 🤝

MY ORDER HAS NOT BEEN DELIVERED! A MAN CALLED THAT COULDN'T SPEAK IR UNDERSTAND ENGLISH AT ALL SO I COULDN'T DIRECT HIM. HE THEN FALSELY MARKED THE ORDER AS DELIVERED

Food was barely warm, onion rings were rubbery and the extra £1.50 for loaded fries is a total waste of money as they put hardly any cheese or bacon on

Missing items from order. Arrived 15 mins late although ordered 2 hours in advance.

very good service, especially dylan behind the counter very well spoken

Always a quick meal, good quality

food and service is usually good but today over half my order was missing

Perfectly cooked fresh food, fast service and lovely staff. Couldn’t have had a better experience!

My food is freezing cold won't be going there again

Great customer service and very welcoming staff, food came quickly and correctly and very clean and tidy in store. Would definitely come again and 100% recommend.

Lovely visit, great staff, big smiles, will come again!

Used this Burger King on many occasions, and can't say I've ever had an issue. The staff have always been more than friendly, and the food has always been perfect. One of the best Burger Kings around South Wales

Absolutely outstanding staff always smiling and the food is always fresh.. xxx

Wish I could tip the delivery man, fantastic service!

I ordered 6 nuggets got the cheese bites i would like my money refunded for the nuggets i didnt get

Love getting a discount through the app! Matthew on the window helped me out with working the mobile app-went above and beyond, cheers

Very good experience in burger king today! The staff were very friendly and helped me with my order. Food was hot and tasty when received

Burger King always first choice

driver was nice but two items where missing from the order my Fanta and onion rings.

States that it had been delivered yet didn’t receive any food. In process of getting my refund. If this doesn’t happen then I will never be ordering from here again.

Neath Burger King is by far the BEST. You can order on the app for collection in 5 minutes. The staff are brilliant and also Delyth who clears and cleans the restaurant. The youngsters working there are also fab... A credit to BK! Perfect!

wrong items delivered again 2nd time now

Went for lunch yesterday with my 6 year old daughter and Crystal was so friendly and nice towards her. So pleasant like most of the staff at Burger King Neath.

Went to burger King yesterday around dinner time and was greeted with pleasant attitude from crystal one of the workers, she was very helpful and patient while I was deciding my order , food was piping hot and delicious and I can't wait to go back again!

Ordered last week saw the code today when visiting would like to make a comment about my server celyn (long brown hair and freckles) had trouble ordering she served me at the till, was extremely friendly made me aware of the app; and happily recommended menu items helping with my allergy.

Staff were friendly and approachable. Restaurant was lovely and clean.

Amazing food, thanks to the help of celyn made the experience very enjoyable !!! Be back soon

We go to burger alot, sit in and drive through, kids love it and most times we've gone, we've been served by Crystal. She's so polite and easy to approach if there's been a problem with our food.

I recently visited Burger King and had a fantastic experience! The food was delicious, and the service was top-notch especially from staff member Crystal she was a pleasant and welcoming server. The side dishes perfectly complemented the juicy burgers.easy to find something satisfying. Overall, a great place for a tasty and fulfilling meal!

Excellent service from the shop, crystal in particular was very helpful and polite and shown great customer service!!

Excellent service, especially from staff member Crystal. Delicious burgers as usual.

Always hot and tasty when delivered, not sat in for a while but good choice of food, and much more tastier than McDonald’s 🤷🏻‍♀️the chilli bites are soo niiiiice combined with a Whopper.. 🥰

Customisation on burger was completely ignored and part of the order not even delivered

Had to pick it up myself as there wasn’t a driver.

Mark was very helpful with my order and the food was very fresh and tasty 💞

Lovely food which was served very quickly. Service second to none.

Hadn’t had a Burger King in a while. Stopped off at Neath Burger King on our journey to West Wales. Today’s Angus burger was delicious, presentation of food was great and staff friendly. Far better than the other fast food chains (in mine and the family opinion). Thank you.

late from when was said. and food was cold.

The food was really nice and the taste of my burger was phenomenal the staff was very friendly and welcoming would recommend to everyone

Ivana was very friendly helpful and clear thank you

Order tonight was completely wrong, missing a drink and sent completely the wrong burgers, and then 2 extra fries, you would have to be actively trying to get the order this wrong, was looking forward to what we ordered, this is dissapointing, normally have no issues with this bk, spent over £30 on this really not happy with this level of service, have requested a refund through just eat.

Had a fab meal as always The young girl Ivana was very helpful , polite and patient as i messed my order up 🙈and she had to do it all again my fault X thanks Ivana x

Amazing customer service once again in Burger King neath store! Would 100% recommend, food was fast and pipping hot!

Lovely fresh food & service was awesome. Server Ivana was amazing so friendly & helpful. Great customer service

Multiple items forgotten, normally dont have any issues

Food was very nice, excellent service

Not a great experience staff had no customer service

Great food , friendly happy staff , clean restaurant

items missing not the first time, regular thing

The food arrived on time and was still hot too, great service and delivery.

Absolutely discussing vile will never go back

Perfect delivery. The delivery driver was very friendly and nice and he was perfectly on time. The delivery driver made sure the food was safe and secure and my family is very happy. Please tell him I said thank you.

Expensive, sloppy food. Staff clearly don't want to be there. If you don't want the job then don't do it. Not a pleasant experience.

order arrived freezing cold driver got lost 😕

burger king left out an item off the order

Good meal perfect for me we paid 17 pound great value and is great value for me and family now today chicken royal chips coke

Sat in a booth. Lovely food. I had chicken nuggets and chips and a coke. It was delicious and nice and hot . Toilets were clean with soap. The staff were kind and helpful. I really enjoyed my visit.

not happy as courier walked up to the door, rang the doorbell, put the food on my door step then ran back to his car just leaving the food outside before i’d even answered

Terrible attitude from the workers .

Great service, food was lovely & our order was correct with no issues! We had a lovely staff member Lewis who made sure our order was spot on for us! He was super friendly and polite! :) Good experience all round

Forgot a cola zero but food is perfect thank you :)

Guy only came out dyer I starred him down

Good was great and the delivery driver was friendly

Delicious and fresh 😃 Thank you to the staff for honouring my request 🥰 have a great weekend all

brilliant lovely. cheerful driver

Amazing as always, although this time we had a service by Crystal, showing us how to order through the fancy machine, she was great and very attentive. Highly recommend the Neath branch.

Ordered an XL Bacon Double Cheeseburger meal with Classic coke and a LARGE Ben n Jerry's Choc Fudge Brownie, only to receive and Small Ben n Jerry's Choc and a Coke Zero, not classic, which I cannot drink as I have a severe allergy some artificial sweeteners.

food was cold guy got lost aswell

when I bought the 'Cheesy Bacon loaded fries' originally, You supplied a disposable spork. The last 3 times I've ordered this with You on delivery, no spork was supplied _ WHY?

very fast and very friendly service

Served fast and fresh ! Girl who served me was so lovely and helpful

I paid £11 for the peppercorn chicken meal for a burger to come looking like this! Burger burnt, onions not cooked properly or the bacon and completely inedible! Absolutely disgusting

took to minutes to make frozen drink had some boy with a lot of attitude slamming the window in my face few of my friends had to wait upwards of 30 minutes for a coke disgusting customer service and shocking customer care swearing towards my friends rthat i not want to mention again seen as my mate is now crying terrible experience never coming back.

Food was fresh, staff were friendly, good service, good value for money

Food was fresh good staff good value for money

ordered the peppercorn chicken burger, absolutely a mess, onions looked uncooked same as bacon, very dry, cold and chicken burger burnt, waste of £11

Given the amount of staff the tables are dirty and not the first time being in this state