Brud Awakenins in Oldham

I visited here today with my baby, mum and sister. A rare occasion as they both work full time so a lunch in the week is rare whilst I am on maternity leave. This was completely ruined by the rude manager Carol (I was told she was called) Served by a lovely member of staff no problem until the food arrived. My mum ordered the soup and it was inedible. She said it tasted like someone had spilt the salt pot into it, not wanting to complain she tried her best to eat it managing no more than a 1/4 of the bowl. She took it back and made the staff aware it was extremely salty. The lady she approached we later found out was the manager. No refund or replacement food offered, instead she was rudely told this was her preference, no one else had complained and quite simply her problem. My mum was dismissed by this ‘manager’ I was truly shocked when my mum returned with no alternative or refund given. We called the same woman over to ask if there was an alternative or refund available, again she stated it was my mums preference and there was nothing wrong with the the soup. I said I was unhappy with this I would like a refund as it was inedible, to be then told she had ate most of it. I told her she did not to be the told ‘well she did though’ this is when we asked to speak to a manager and was informed she was the manager. The attitude of this woman was some what disgusting she was shaking her head speaking over us, absolutely no customer service skills. I would expect this maybe from a young inexperienced member of staff at a push (not really at all in HU) but instead it was from a Middle Aged woman who apparently is the manager! After a lot more bad attitude and arguing from her side she agreed to a refund. After this she proceeded to slam doors and plates and cutlery whilst carrying on with her job. Upon leaving my sister approached her again to tell make her aware her behaviour was unacceptable, and she again proceeded to talk over her and not let her speak. We usually visit the other cafe in store, but fancied a change, what a mistake we will not visit this cafe again after this horrible experience. It’s such a shame that HU has such a rude unprofessional member of staff heading up the cafe! I will be following this up with an official complaint to the company its self!

Received a call requesting change of booking from 6 pm to 4:30 pm as we needed to be out of restaurant by 6 pm. Agreed to change however several groups of people came into the restaurant for 6 pm bookings. The food was good but not happy about the reason given for the change. There was no need for our booking to be change, it was like we were an inconvenience!