Britannia Aberdeen Hotel in Aberdeen City

Sub standard hotel. I got put in a room that made army accommodation look 5 star, and the room was filthy. Stained carpet, mold on the curtains, dirt and mold on the windowsill. I complained to the guy on the desk, he said that the room I was originally allocated didn't have a window, so this was an upgrade. I said I was not staying in there. He said that I had the choice of the room with no windows or the dirty room. I asked if there were any other rooms that I could pay and upgrade to. He said no. I phoned my company and they tried to source an alternative hotel to no avail. They tried to phone reception to speak about alternatives, but he wouldn't answer the phone. My colleague tried to hand him his mobile with our logistics manager on the line, but he said he didn't have time to talk. 3 hours later he admitted to having a family room I could have. The room was better but not great. I could have been offered that option and saved 3 hours, but he had an awful attitude. The bar staff were kind and helpful, and cooked a great bacon cheeseburger with chips. Photos of original room, and replacement family room.

A bit wary of staying at this hotel, in view of some negative reviews. However, my experience, being part of a coach trip was positive. The room itself needed some TLC, but was comfortable, clean and had plenty of hot water. Food was varied, plentiful and tasty. Bar prices very reasonable and the hotel staff were friendly and helpful. This is a budget hotel and overall taking everything into account would rate 5 out of 5 and is excellent value. I would not hesitate in staying here again and would recommend it to others.

OMG. I came here as part of a bus trip from England. I wasn’t expected what I got at all. The staff are so lovely especially the blonde lady at reception and the middle aged waiter who seemed to be there 24/7. The rooms were what ie expected for what was paid, spacious with comfy chairs and bed, bathroom was very modern with hot water and a powerful shower. The food! Well, I was not expecting what we had. Evening meal was a buffet of 3 main meals. Each meal on every night was amazing. The meat was cooked to perfection and not dry, the taste was superb. I would have paid top dollar for that food in a restaurant. Location was perfect, just a few miles away from Aberdeen city centre. The bus stop was at the top of the carpark and we paid £5 return. Can’t wait to go back there.

Came here with Loch Lomond Travel. Hotel was nice and clean at reception, the keys for the room were ready and waiting. The food was lovely, It was a buffet and there was plenty to go round. Room was clean and warm and beds were spotless. The service at the bar and in the restaurant was great as well. All in all a really decent hotel. I definitely would come back and stay here

Lovely friendly staff and food is good

This hotel reminded me of the hotel from the serious with Mr bean lol a old thought back definitely needs modernizing ,

Brill stay at this hotel..came with national holidays .. All staff friendly and helpful , nice clean room , breakfast and evening meal very good served hot and with a variety of meals to choose from...entertainment on Saturday and large TV in lounge area . I would highly recommend this hotel .

Rooms here are basic (its a 3 star hotel), but they are good. The service is excellent. I enjoyed my stay and would definitely come again.

Chose this hotel because I was flying in for a hospital appointment. All the 1 star reviews are bogus. My room was clean. It was big for a budget hotel, and even had a sofa. Nice modern furniture. My only grip was that you have to pay for WiFi, and the TV was kinda small at 32". The staff were friendly, and even gave me a late checkout free of charge. Their restaurant offers eat in or room service. And I got a huge 2 course meal with drink (house wine) included for £14. I don't leave reviews very often. But all these 1 star reviews bugged me enough to give an actual real experience. Also good bus routes to the airport and hospital... Or only a 45 minute walk in both directions if you feel like it on a nice sunny day.

The Britannia Hotel has the potential to be up there with a five star hotel. It has a good sized car park!! and will without hesitation send you a car park bill for £100! It lacks staff that has the ability to prioritise there guests and there needs.