Boojum in Belfast

Delivery driver very cheeky and no cheese or sour cream as ordered

Delivery time kept changing and end up being 45 mins late as well as completely cold

Im so confused how for people whos entire job it is to simply roll burritos, not even cook the ingredients but simply to roll the burritos, cant roll a burrito. Like why is all the rice on one end, the meat in the middle and all the condiments on the other end? Also the rice was stale, the burrito was cold. Why did i also have to wait over an hour for it to be prepared??? Theyre literally just rolling a burrito, there is no reason that should take over an hour to do. Train your staff.

Food was slightly cold but goof

Our food was cold and over an hour later than expected.

was lovely. we note left by team. made my day.

Waited over 2hrs for a bowl that had been reheated in a microwave and melted the bowl. Queso dip burst all over the lid. Unacceptable staff can let an order leave like that when it's been charged for!

Brilliant service, had a wee note on my boojum to enjoy it 🥹 made my day

Tasted so strange and can’t put my finger on why. Think it was the rice or chilli. Really rotten taste, couldn’t eat it

Only giving this a rating because I have to to proceed. This order was NOT delivered! I have CCTV coverage to prove it! Your delivery driver said he delivered it to a safe place as he tried to contact me (according to Just Eat)! He lied! He did not knock on my door and ask for a code. Reordered through Great Victoria Street branch, driver arrived and asked for the code.

Didnt arrive after waiting for over 2hours says it delivered but didnt recieve the order

Not the first time I have received my burrito box without a seal in place. Lid was open when received. I won’t be ordering again for delivery. The restaurant should be a bit more considerate

sour cream all over it and I said no sour cream

good and friendly delivering, portion sizes average

Have stopped going here due to certain staff being very unfriendly and the chaotic atmosphere when it's busy. It's usually very busy so messy serving area, overworked staff, feel rushed and mistakes are made (and not dealt with in an acceptable way).

Food was good and staff friendly

Weird taste in the food- tastes like soap

Absolutely banging!!! Never disappoints! Always looking forward to my next visit.

This was the first time as a family we tried authentic 😘🖤🤍🤍🖤🇨🇺🇨🇷🇮🇱🇵🇸😘🇵🇷 Tex MaaaaaHeeeeToooo food. The only thing 😉 about this franchise and the other one across the Border into the Republic of Uppity Anglo-Indians. Is that the dishes are always lukewarm. As a eat in meal. If you could add some "Tamales" so I can please try. That would be great 👍🏾 Positive vibes ♥️💛💚. I've had all 3 with the questionnaire below 👇🏾👇🏾👇🏾👇🏾

didn’t meet the requirements of my order , forgot the salsa and sour cream

Burito bowl very poor empty bowl for 9 £never again thanks

Everything top class as usual 😊

Watched the driver walk away with my order

very little chicken and cold Will not order from this branch again

order never arrived. app didn't update - stuck at order received till it updated in the app 90mins later to order delivered. no contact information for the driver or the company (just eat) to contact to sort this. ended up getting no food as my lunch break was over. possibly one of the worst service experiences I have had and I will not use this app again. I expect a full refund and an apology would also be in order.

the burrito would've been nicer if it had of been edible. We asked for sour cream but instead got a burrito swimming in salsa rota and the red chili's were there to prove it. Used to order all the time, thought we'd try it again. Won't be back.

Queued up ordered my food got all the good stuff on it got to till told sorry we don’t take cash and refused my payment in cash as I had no card on me very disappointing service to get all the way to till o sorry no cash it’s legal tender Absolute disgrace

told it was going to be delivered by around 6:10 then i didn't recieve it till 6:40. food was cold and burrito ripped. was called and told my courier was here, he was not, then i was left on hold for a good while. the delivery time was constantly fluctuating and took fair too long.

Didn’t receive order. Restaurant won’t answer calls .

I'm a first timer. Defo be back...

Staff not overly interested in customer service at all and workstations are usually a total mess. They are very conservative with their toppings and when questioned you’ll just get told to pay for extra despite the original portion being scarce. Can never hang your hat on the quality of the food either - sometimes itll be grand. Nowhere near the same care or quality, just a bit of a disaster.

been going her for a few year's, the price of food has nearly doubled and portion size halved, the food is good for what you get, staff need customer service training, as not very pleasant

This Boojum is definitely one of the freshest in Belfast.

Llamaría aquí bastante a menudo, pero ya no estoy seguro de si alguna vez lees estos Maxie (fui a la escuela contigo) , pero este es el último negocio que obtendrás de mí. Comida inconsistente y el tamaño de la porción de un equipo de personal que no importa un comino en su mayor parte y el colmo fue el tamaño patético de burrito que me dieron por casi £ 9 hoy, casi la mitad del peso / tamaño de la orden habitual. Si tienes aprendices que no pueden enrollar un burrito correctamente, no los pongas en la estación de llenado principal o al menos haz que alguien compruebe que no están poniendo una cantidad patética de ingredientes principales en los pedidos de los clientes regulares... porque ya no serán clientes.

Food was great, but I don't see the point in paying extra for dips with the tortillas if you don't even get them.

covered in cheese when it was clear on packaging I said no cheese

Missed half the food. Said would send it out again but was problem with deliverers. Messed about for an hour. Didn’t get food in end

Esta fue la comida más agradable que ha entrado en mi boca. Mi cuerpo anhela arroz mexicano y salsa picante. El nuevo pollo miel tan juguetón pero elegante. Ustedes son un montón de odiadores despiertos en este sitio. Boojum es obra de Dios y cada trabajador un siervo del Todopoderoso. Ha sido y siempre será el pináculo del sur de Belfast.

Long time boojum fan but the whole experience has went noticeably down hill in recent years. Long queues in store with staff having to make takeaway orders in front of waiting customers. Rude staff telling waiting customers to wait outside instead of queuing inside as it’s “blocking seats”. Emphasis on telling and not asking politely. All whilst they can’t even service enough waiting customers to fill other seats not blocked by queue.

It was almost £30 for two of us... Very tasty but too expensive

They mixed up the order by putting fillings from burrito into bowl and the bowl into burrito. Didn't add guacamole or extra pork which was paid for. It was a pickup order that wasn't ready at the time, we were waiting in the shop 5 minutes before they said they didn't have hot Honey chicken which we also paid extra for. Disappointing as it was a treat after having been on a diet :(

Very dry burrito barely any sour cream in it…

Wrong order came second bundle had hot sauce when it was only supposed to have mild salsa. Too hot to eat

Decent food however they should consider adding cash as a payment option

¡Furia! Pedí un bol con burrito y lo que llegó fue una desgracia. Medio tazón básicamente principalmente arroz y un burrito de aspecto patético flaco. £ 20 (incluyendo una bebida) absolutamente ridículo. El personal estaba más interesado en charlar. No volveremos a este boojum.

The restraint gave me a good Waco of food well prepared and delivery man was so fast

Food never arrived although the app was saying it was "delivered", now I get to wait days for a refund, won't order from here again

Burritos weren't marked, so we had to unravel the tortillas to figure out which had what fillings

order was quick everything was correct!! ty for reading the notes!! lovely burritos!!! ⭐️⭐️⭐️⭐️⭐️

Order missing drinks and tortilla chips that were paid for, burritos were also not correct to what we ordered.

Been trying to ring as I added things in my notes for my order and it was not met no one answering

have the wrong order . and now I'm going out and can't wait on another one coming. this is a disaster. nothing to do with the delivery drive this mistake was made in the shop

I specified in the order instructions to not include beans in my order, i received beans in my order which made it uneatable as Im allergic to beans

No more than a spoonful of chilli in the burrito bowl and the pork burrito had little pork both were mainly rice cant even be bothered opening other meal so disappointed £45 for mainly rice never again

Super tasty burrito bowl, taste explosion. Staff were very nice and friendly.

Burrito bowl half filled and cold on arrival

Food took over an hour to get here and obviously had been sitting in the warming cabinet most of the time as the bowl was a melted pile of slop when it finally got here. Lid off the Queso had melted flat and half the Queso was down the side of the bowl

Tasted good but extremely small burritos, one scoop of rice small amount of pulled pork ,definitely not worth the money ,disappointing to say the least

wrong order received, when I rang boojum they took a "not our problem" approach and blamed the just eat delivery driver. refused to reimburse me or send out the correct meal. have placed complaints to both boojum and just eat for poor customer service.

If I could leave no starts I would. DIDNT TURN UP. MANAGER TOLD ME TO CONTACT Just eat as there was nothing he could do because the driver must have stolen it.

Bag came empty with a half eaten burrito bowl

Not as good as used to be. Sometimes not very warm and the quality of the likes of sour cream has went downhill. Very runny unlike proper thick sour cream.

The bowl was cold, it wasn’t edible

Missing guacamole which I paid for. Also the portion seems to be shrinking

Half filled burrito bowl for £12. Good food just very underwhelming portion size for paying so much. Should be way cheaper if you’re not going to fill it up the entire way!

ordered Twojum, bundle 1 disappointing as items ie cheese, sour cream & guacamole missing

Wasn’t delivered at all but said it was delivered

Not the first time this has happened, ordered online to avoid queuing instore, only to arrive and have to wait well over half an hour to receive my order. Absolutely no structure when you arrive, no signage to tell you where to collect your order, you just have to stand awkwardly at the till until someone decides to come near you which doesn’t happen often. Complete shambles of a place. The staff are like robots, hardly any effort made to acknowledge you when you arrive or when talking to you. Finally after making eye contact with a staff member, I’m told my order is being prepped, even though the pickup time was well past now - why wouldn’t the order already be sitting ready to collect? Is that not the whole point of ordering online to avoid the wait and to beat the queue? After a long wait watching half of Belfast come in, queue up, receive their order and eat it, I head home with my food. Just when I get home I realise of course they have got one of the orders completely wrong. I mean how difficult can it be to read the order of the docket and make it? Not the first time this has happened but I thought last time I’ll give them the benefit of doubt since it was busy. That was not the case this time, it wasn’t too busy and there was well enough staff working for this to happen. Shocking customer service and experience overall, this is the last time I will eat or go anywhere near Boojum, complete shambles of a place with no structure and a serious lack of customer service and basic communication skills.

Not the first time this has happened, ordered online to avoid queuing instore, only to arrive and have to wait well over half an hour to receive my order. Absolutely no structure when you arrive, no signage to tell you where to collect your order, you just have to stand awkwardly at the till until someone decides to come near you which doesn’t happen often. Complete shambles of a place. The staff are like robots, hardly any effort made to acknowledge you when you arrive or when talking to you. Finally after making eye contact with a staff member, I’m told my order is being prepped, even though the pickup time was well past now - why wouldn’t the order already be sitting ready to collect? Is that not the whole point of ordering online to avoid the wait and to beat the queue? After a long wait watching half of Belfast come in, queue up, receive their order and eat it, I head home with my food. Just when I get home I realise of course they have got one of the orders completely wrong. I mean how difficult can it be to read the order of the docket and make it? Not the first time this has happened but I thought last time I’ll give them the benefit of doubt since it was busy. That was not the case this time, it wasn’t too busy and there was well enough staff working for this to happen. Shocking customer service and experience overall, this is the last time I will eat or go anywhere near Boojum, complete shambles of a place with no structure and a serious lack of customer service and basic communication skills.

I never received my order. I’m going to report this delivery driver and I want a refund

order wrong - missing ingredients.

A nice place to get a burrito or taco. Lots of choice and a nice clean venue.

Food is absolutely unreal but there’s one dark haired guy who always looks so fed up and like he doesn’t want to be there when he’s working and it lets the place down. Other than that would recommend.

Terrible didn’t even get my food may get my refund out

I have received the wrong order for another person

Food is tasty and fresh, staff very friendly and welcoming.

I did not receive my fking food

one burrito bowl less than half filled very poor portion and very disappointed and shocking since the cost is so high food missing part of order for the bowl not everything requested was in place for each bowl very sloppy and just not good enough.

Cold. Missing half the order. Burrito bowl had a sliver of rice and missing the toppings. Worst I’ve seen.

Missing half the order and half the toppings of the order. Cold when received. Wouldn’t pick up the phone when I tried to phone them

portions are gettind smaller each time i order, burrito bowls were only half full

Terrible Customer Service Experience Date: Sunday 31 March 2024 Time: 20:35-20.45pm approximately. Branch: Boojum, Lisburn Road, Belfast. I had a terrible experience with one of the staff at Boojum , Lisburn Road, Belfast . Staff was very rude to start with and continued making things difficult when we were trying to order 3 burrito bowls takeaway. After few secs I took exception as I couldn't take any more of his behaviour and asked if i can speak to the Manager. I was initially told that the manager is on break, i told that i will wait and also asked for the complaining procedure. Offending employee further went on to use the 'F' word as well when we declined to continue with our order due to his behavior and waiting for the manager. I am sure all these are captured in your CCTV. After a few minutes one person from behind the counter came up and told that his name is Ross and he is the manager. I gave him the details of the incident and asked the complaining procedure and also asked to give the name of the employee so that i can refer it in my complaint. I was initially told that they cant give the names which was very surprising. I asked the person claiming to be manager of any proof to show that he was the actual manager as something didn't add up for me but was told that they don't have anything of this sort. If you watch your CCTV cameras for the date and time mentioned , you should get the offending employee details and his behaviour. Incidences like these in front of kids (11 year old and 8 year old) is unacceptable at this time and age. Sincerely hope some action is taken on the offending employee. I am happy to give further information about the incidence if you need.

Delivery was late and food was disappointing

2 items left off the order. Guacamole in the bowl, sour cream in the burrito. Meals dry as a result.

Delivery kept being delayed, got order 2 hours after order placed. Boojum very nice when called however, thank u for ur patience!

Food is brilliant but when you order online, they fully mess up the order. There have been several instances of this happening. Once they added chicken to my order when it was strictly mentioned that it is a pure vegetarian. They never fulfill their online order and when brought up with them, the staff is fully incompetent in dealing with the issue. Step up, you’ve got good food but learn to deliver it right.

My deliver is saying delivered at 16.05, it was due to be delivered at 13.45, shocking

Staff conversations seemed more important than actually serving customers. Member of staff was extremely rude………..

barley any sour cream so was very dry, boojum need to up the amount

Always a great experience! Can get quite busy but the guys who work here get through it at a nice speed ✌🏼

Wraps are usually never very well wrapped. Always pay for extra sour cream and cheese and never get it. Food is tasty just needs a bit more care taken when preparing it so the wraps are more evenly distributed

Place has become very unpredictable. One time you'll go in and portions, food and staff are good Other days, tbh it's quite off putting Staff can be abrupt, won't listen and at times the portions are well below what they should be an mostly because they can't be arsed getting another tub of what ever was ordered. Plus the whole point and function of collecting at a time is... To collect at a time. Not to get there and watch sometimes up to 5 people be served an not a care or acknowledgement given. Just left standing like a twt

Although the food is nice the experience is not as the staff aren’t friendly or helpful and you feel rushed when ordering.

Top notch food. There for my child so her oppinion. Mexican isn't for me but it is a quality product that they serve.

Great food, as usual, freezing seating area

MORE MEAT ON A BUTCHERS KNIFE. The food here used to be something and now it's all just rice with essence of meat. The extra beef I paid for was clearly pocketed because that was just a pathetic amount I received. I also stood in a queue for ages while they stopped serving actual customers in the restaurant and started to serve their just eat orders. Disgraceful service and the food is now rubbish. How the mighty have fallen. I'll stick with Indian food and Chinese food.

Love it. After all these years? Always.

Normally excellent... we have had the runs for 2 days... phoned restaurant... no answer... take your ticket...

Love this place. Can't go wrong for Mexican style food!

Great food, easy to personalise, great portions.