Boojum in Belfast

I love this food. I just wish there was a Boojum closer to me. I am not fussed on the stool style seating as it's not comfortable for a small person.

I didnt receive either of my 2 drinks that i ordered

30 mins late and burrito missing

Order was completely wrong the vegetarian option had chicken in it, the chicken bowl had no chicken in it. Was in edible as the orders were completely wrong

Although the food was tasty, the staff were shockingly unpleasant and appeared to forget they were employed in the service industry. (All but one). I was astounded at the amount of tutting the server did when asked to explain what the options were.. to add insult to injury, my son inquired about the student offer (dressed in full school uniform) and was told by server 1 (helpful - the only one).. what the options were and the pricing. By the time we reached the till (after server number 2 forgot temporarily that he was in the service industry), we were then told we couldn’t get the student offer as he needed ID.. when I pointed out that he was in uniform and server 1 had agreed to student discount, he robotically repeated ID was needed (needless to say his tone was less than pleasant). I refused to get into a debacle over the pricing and we stayed to eat. I was tempted to mention the shocking service as we were leaving, but the ‘stand offish’ nature of the aforementioned staff made me think better of it.. Although the food was good, the service spoiled the meal- I will not be back.. ! I will spend my money elsewhere..! V disappointing.. shocked sums up the experience..!

Delivery’ took that long and got lost and my food is cold £11 odds of food to be freezing not happy

When ordering it said estimated time was 20 mins , this was at 14:09 and it was 15.25 before it arrived , if I knew it was going to be nearly an hour more I would not have ordered as I was working at a site and left for home at 17:00 so was too late

This place always has a great vibe to step into—good music and a relaxed, casual setup. But lately, the food quantity and service have really dropped off. The staff, who don’t seem to be native English speakers, struggle with basic greetings like 'Hello, how are you? How can I assist?' The food was cold, and the meat quality just isn’t what it used to be. Irish beef is supposed to be world-class—is this even Irish? Or just badly cooked? Even at peak lunchtime around noon, the food was stone cold. It’s disappointing to see. I’ve talked to friends, and they say all the locations are like this now. Such a shame. Wont be back especially with good competition elsewhere.

didn't knock on my door first and rany my fone that was upstairs, took him a few mins to knock first. but great delivery time and friendly guy!

order was wrong staff didn't look at notes!!

They forgot ingredients in the boojum and didn’t send the drink I paid for out. Threw half of it in the bin. Really disappointing.

ordered at 6:40, only got it there now - disgraceful

Driver was rude and unhelpful. Communication from him was extremely poor and extremely rude to me upon finally delivering food. EXTREMELY disappointed with the service.

quick delivery and food was beautiful 😍

Im absolutely disgusted at the order your send me yesterday it was half a bowl that i paid £18 for i ordered from your shop at least twice a week well that will be the last time i do.

Great fast delivery and food was lovely.

Great food. All on point. Never disappoints

Lovely delivery driver very kind

Delivery was fast but meal was lukewarm warm at very best.

Just not what it used to be. Portion size and quality of food way down from what they were before being sold off. Prices way up, just not worth it anymore

Amazing delivery service. Food was great and wrapped securely :)

Delivery driver had a code and ordered the wrong food which I would love to no how he could do that considering there was a code.

Very bad gave us wrong orders and food and we paid for extra stuff and we didn’t even get it

Delicious food. Fantastic service. No faults.

Food was a bit cold but thats because of distance , food was delious

This is the only branch of boojum I ever go to , as the service is phenomenal, the staff are so sweet and hospitable, and I’d basically call them my friends at this point😂 Especially want to say that Cliodhna and Zaina have been so great on a consistent basis, other boojums need to learn from this one honestly

It didn’t come and it says it’s delivered

Quickly delivery. Securely wrapped and quality food 5*

Excelent food and staff,altrough they don't have all the beverages options on the app, for example Jaritos drinks ar not a choice on the app.

I asked for two burritos without beans, they both had beans. I paid for cheese, salsa, extra meat and guacamole. None of this was included- neither was the sour cream. I essentially paid £32 for rice and beans.

missing a can of coke, two quesos and a tomato salsa

I wasn't given what I asked and a note was left saying they gave me chilli instead of chicken and I can't eat chilli could I have a refund please I can give proof if someone tell s me how

just eat driver stole order never bothered his fat hole delivering it. Store staff where apologetic not their fault.

Order included ingredients I cannot eat. Orders consistently includes lettuce despite choosing for none

Ordered a burrito and queued but while waiting it was left out on the table and cooler down. When I went to eat it was cold. Same night was on the toilet all day. Serious concerns about some their safety practices. Avoid!

Missing items and took over two hours

They forgot to add my meat addition - which was expensive in the first place

Ordered the food and I understand that it’s a busy time of year but it took almost 3 hours for the food to arrive and when it finally did they got my order wrong

Ended up in hospital with serve food posing

Order shows delivered but nobody has showed up. Driver did not even call for directions or clarification. I called restaurant but it just rings then disconnects.

Tortilla chips and 2 Salsa dips were missed from the order. I tried to call the restaurant but they did not answer. Very poor service from Boojum

items were incorrect burrito had sweetcorn and no cheese the bowl has no sour cream and Naga sauce on it aswel as mild

absolutely disgusting, the workers cant even speak english which makes ordering a nightmare. food was overly salty never had this experience in great victoria street and i wont be returning to this location. maybe instead of hiring indian staff who cant speak english you employ people who know how to cook

Our order is wrong and we are missing 2 drinks

Order was wrong, included salad when i asked for none

Order came minus chilli con carne. There is no option to bypass beans/veg so i have to select 1 and left them a note (which they highlighted in shop) to leave veg out. Both had ample rice, veg extremely limited salsa, guac and left my meat out and very little beef in my sons. Worst boojum ive ever had. This is the last time i’ll use Just Eat! Each time their is an issue. Its like the venders dont care about these orders.

Never got his name but the driver was awesome! so grateful for the tip and followed our notes perfectly! 10/10 for the driver!!

Delivery driver very cheeky and no cheese or sour cream as ordered

Delivery time kept changing and end up being 45 mins late as well as completely cold

Do use even answer ur phone???? 2 hours on our food and still no sign off it.

Im so confused how for people whos entire job it is to simply roll burritos, not even cook the ingredients but simply to roll the burritos, cant roll a burrito. Like why is all the rice on one end, the meat in the middle and all the condiments on the other end? Also the rice was stale, the burrito was cold. Why did i also have to wait over an hour for it to be prepared??? Theyre literally just rolling a burrito, there is no reason that should take over an hour to do. Train your staff.

Really enjoyed my boojums. I had a chicken and chorizo burrito quite expensive for mixing meat (extra 2.60) but it was very fresh and tasty.

Found this in my food today , brought it back up to the counter where the guy said it was chicken skin even tho i got beef. I had the same issue a while back and thought id give it another go but never again. He did offer to make me a new one but i was too turned off my food from the 'chicken skin' mixed in with my beef

Food was slightly cold but goof

Our food was cold and over an hour later than expected.

Food here is good and reasonably priced

was lovely. we note left by team. made my day.

It used to be great value for money but now overpriced for a burrito, the foods still good

Waited over 2hrs for a bowl that had been reheated in a microwave and melted the bowl. Queso dip burst all over the lid. Unacceptable staff can let an order leave like that when it's been charged for!

Brilliant service, had a wee note on my boojum to enjoy it 🥹 made my day

Tasted so strange and can’t put my finger on why. Think it was the rice or chilli. Really rotten taste, couldn’t eat it

Only giving this a rating because I have to to proceed. This order was NOT delivered! I have CCTV coverage to prove it! Your delivery driver said he delivered it to a safe place as he tried to contact me (according to Just Eat)! He lied! He did not knock on my door and ask for a code. Reordered through Great Victoria Street branch, driver arrived and asked for the code.

Had to wait 30 minutes for food they had far to many mobile orders

Didnt arrive after waiting for over 2hours says it delivered but didnt recieve the order

Fast and friendly service. Great food, we decided to take out but the seating area looked clean and there were plenty of available seats at 5pm.

Not the first time I have received my burrito box without a seal in place. Lid was open when received. I won’t be ordering again for delivery. The restaurant should be a bit more considerate

sour cream all over it and I said no sour cream

good and friendly delivering, portion sizes average

Have stopped going here due to certain staff being very unfriendly and the chaotic atmosphere when it's busy. It's usually very busy so messy serving area, overworked staff, feel rushed and mistakes are made (and not dealt with in an acceptable way).

Food was good and staff friendly

Weird taste in the food- tastes like soap

Absolutely banging!!! Never disappoints! Always looking forward to my next visit.

This was the first time as a family we tried authentic 😘🖤🤍🤍🖤🇨🇺🇨🇷🇮🇱🇵🇸😘🇵🇷 Tex MaaaaaHeeeeToooo food. The only thing 😉 about this franchise and the other one across the Border into the Republic of Uppity Anglo-Indians. Is that the dishes are always lukewarm. As a eat in meal. If you could add some "Tamales" so I can please try. That would be great 👍🏾 Positive vibes ♥️💛💚. I've had all 3 with the questionnaire below 👇🏾👇🏾👇🏾👇🏾

didn’t meet the requirements of my order , forgot the salsa and sour cream

Everything top class as usual 😊

Burito bowl very poor empty bowl for 9 £never again thanks

Watched the driver walk away with my order

very little chicken and cold Will not order from this branch again

the burrito would've been nicer if it had of been edible. We asked for sour cream but instead got a burrito swimming in salsa rota and the red chili's were there to prove it. Used to order all the time, thought we'd try it again. Won't be back.

order never arrived. app didn't update - stuck at order received till it updated in the app 90mins later to order delivered. no contact information for the driver or the company (just eat) to contact to sort this. ended up getting no food as my lunch break was over. possibly one of the worst service experiences I have had and I will not use this app again. I expect a full refund and an apology would also be in order.

Queued up ordered my food got all the good stuff on it got to till told sorry we don’t take cash and refused my payment in cash as I had no card on me very disappointing service to get all the way to till o sorry no cash it’s legal tender Absolute disgrace

told it was going to be delivered by around 6:10 then i didn't recieve it till 6:40. food was cold and burrito ripped. was called and told my courier was here, he was not, then i was left on hold for a good while. the delivery time was constantly fluctuating and took fair too long.

Didn’t receive order. Restaurant won’t answer calls .

I'm a first timer. Defo be back...

Staff not overly interested in customer service at all and workstations are usually a total mess. They are very conservative with their toppings and when questioned you’ll just get told to pay for extra despite the original portion being scarce. Can never hang your hat on the quality of the food either - sometimes itll be grand. Nowhere near the same care or quality, just a bit of a disaster.

been going her for a few year's, the price of food has nearly doubled and portion size halved, the food is good for what you get, staff need customer service training, as not very pleasant

This Boojum is definitely one of the freshest in Belfast.

Llamaría aquí bastante a menudo, pero ya no estoy seguro de si alguna vez lees estos Maxie (fui a la escuela contigo) , pero este es el último negocio que obtendrás de mí. Comida inconsistente y el tamaño de la porción de un equipo de personal que no importa un comino en su mayor parte y el colmo fue el tamaño patético de burrito que me dieron por casi £ 9 hoy, casi la mitad del peso / tamaño de la orden habitual. Si tienes aprendices que no pueden enrollar un burrito correctamente, no los pongas en la estación de llenado principal o al menos haz que alguien compruebe que no están poniendo una cantidad patética de ingredientes principales en los pedidos de los clientes regulares... porque ya no serán clientes.

Food was great, but I don't see the point in paying extra for dips with the tortillas if you don't even get them.

covered in cheese when it was clear on packaging I said no cheese

Missed half the food. Said would send it out again but was problem with deliverers. Messed about for an hour. Didn’t get food in end

Esta fue la comida más agradable que ha entrado en mi boca. Mi cuerpo anhela arroz mexicano y salsa picante. El nuevo pollo miel tan juguetón pero elegante. Ustedes son un montón de odiadores despiertos en este sitio. Boojum es obra de Dios y cada trabajador un siervo del Todopoderoso. Ha sido y siempre será el pináculo del sur de Belfast.

Long time boojum fan but the whole experience has went noticeably down hill in recent years. Long queues in store with staff having to make takeaway orders in front of waiting customers. Rude staff telling waiting customers to wait outside instead of queuing inside as it’s “blocking seats”. Emphasis on telling and not asking politely. All whilst they can’t even service enough waiting customers to fill other seats not blocked by queue.

It was almost £30 for two of us... Very tasty but too expensive

They mixed up the order by putting fillings from burrito into bowl and the bowl into burrito. Didn't add guacamole or extra pork which was paid for. It was a pickup order that wasn't ready at the time, we were waiting in the shop 5 minutes before they said they didn't have hot Honey chicken which we also paid extra for. Disappointing as it was a treat after having been on a diet :(

Very dry burrito barely any sour cream in it…

Wrong order came second bundle had hot sauce when it was only supposed to have mild salsa. Too hot to eat

Decent food however they should consider adding cash as a payment option

¡Furia! Pedí un bol con burrito y lo que llegó fue una desgracia. Medio tazón básicamente principalmente arroz y un burrito de aspecto patético flaco. £ 20 (incluyendo una bebida) absolutamente ridículo. El personal estaba más interesado en charlar. No volveremos a este boojum.

The restraint gave me a good Waco of food well prepared and delivery man was so fast