Based on 1.310 opinions finded in 2 websites
Based on 1.310 opinions finded in 2 websites
Nº 97 in 225 in Epsom and Ewell
Nº 2 of 4 American in Epsom and Ewell
Opinions
We had dinner here before heading to the Epsom playhouse. I have been to blacks a few times in the past. First time was about 8 years ago and it was amazing. We were greeted snd seated and the menus were fully explained to us. Was thrilled to hear about the change back to original management. So we are looking forward to visiting again. The burgers were amazing and we ordered some gravy to dunk in which took it up to a next level. We had a kinder brownie to finish which was served warm with ice cream. Really hope this place continues for years to come!
HayzulUK . 2024-11-08
MORE AT TripAdvisor
The waiter Carmelo was charming and engaging going out of his way to make us feel welcome. The food was delicious and served quickly and so the food was hot
julie . 2024-11-05
MORE AT TripAdvisor
Came here with my 9 yo daughter.. lovely experience. Great service, friendly and efficient. Fresh burgers..seriously great! Nice to know it takes a good amount of time to prepare. Great value for money. Week day offers are a must. Couldn't take any pictures as we downed our food in a heart beat. We shall be back soon with the rest of the family. FYI only, £18.20 for a kids meal and my adult meal which includes a drink and side also with as many toppings as you want! Boom!
Vanessa G . 2024-10-23
MORE AT Google
If you are looking for a great burger, this is for you. However I have to say I was very disappointed as we had originally gone in looking for garden furniture.
Alex Peacock . 2024-10-19
MORE AT Google
Blacks Burgers delivers a truly memorable burger experience. The "Dirty Burger" is a standout, living up to its awesome reputation. For adventurous palates, the award-winning Korean Chicken BBQ Burger is a must-try. But it's not just about the burgers! The Buffalo and Korean wings are delicious, with the perfect amount of sauce, and the cajun fries are a great side. Even the kids' cheese burger gets a thumbs up. Blacks Burgers provides a fantastic dining experience with delicious food and a variety of options to please everyone. Highly recommended for burger enthusiasts and anyone looking for a satisfying and flavorful meal.
Anam Yasir . 2024-10-16
MORE AT Google
Really lovely burger Not greasy Stacked and tasty Fries the same / not greasy , crispy and perfect Attentive service without being over bearing. Dylan was cool. Definitely coming back
Ben . 2024-10-11
MORE AT Google
Amazing burgers. Had been recommended by loads of friends for a while now so expectations were high. But they absolutely met those expectations. Burger was fantastic, and the cajun fries are even better. Although it's not cheap, it is well worth it to treat yourself here when you can.
AidanEdgar . 2024-10-08
MORE AT TripAdvisor
BLACKS IS BACK UNDER ORIGINAL OWNERSHIP! It's nice to see Blacks is back under the original ownership from when they initially launched. Quality had gone downhill under the new franchise owners but this time the original owners are back and boy does it show. Lovely juicy mouthwatering burgers, lovely bottomless soft-drinks and a more original authentic menu and BACON IS BACK! You must pay them a visit! Get the App for more savings!
Taylor Pelling . 2024-10-08
MORE AT Google
Pathetic service. Scamers. Dont order from here.
ritika gupta . 2024-10-05
MORE AT Google
Was so excited to read reviews and see that the original owners had taken back over as last time I ordered on Uber eats my chicken burger was burnt and inedible. I waited over an hour for my food to come it was freezing cold and cheese looked like rubber. I had to throw my whole order away. Uber eats offered no refund or compensation whatsoever!
DemiAaliyahhh . 2024-10-02
MORE AT Google
We had been regulars here for quite a long time, but after a disappointing experience earlier in the year, we took a break. We recently learned why. The business had been franchised and things had changed (for the worse). In the summer, the original owners bought the business back and set about restoring the brand. We went back last week and it was clear from the moment we walked in that things were back the way they should be. Great food, great service, and that happy atmosphere that had made us regulars before. Thank you - it's great to have you back!
monchercolonel . 2024-09-24
MORE AT TripAdvisor
Fantastic from start to finish. We were a very large group of mostly kids and Phil organised a space for us despite the no bookings policy. Everything was set up when we arrived. All the staff were friendly and attentive, and they were great with allergies. Ordering process was well thought out and smooth for such a big group, burgers and milkshakes were DELICIOUS. A great place to eat, will definitely return (without 9 extra kids 🙃).
SirLance80 . 2024-09-21
MORE AT TripAdvisor
Went with my eldest son. Amazing burgers, back to how they used to be before they went for the franchise experiment (which didn't work). One of the tastiest burgers I've ever had (pigcasso) Waitress was very good, friendly, attentive and smartly presented. Previously they went for a franchise model and had let standards slip, but they are back to how they were. So ignore any recent less than stellar reviews.
DinoFancellu . 2024-09-12
MORE AT TripAdvisor
Fantastic burgers and great service. Shame about the consistency on brownie desserts. In the last 3 visits, no brownies have been available which is no ideal given these are equally as popular as the burgers.
ronan smith . 2024-09-11
MORE AT Google
Compared to when it first opened years ago it's gone dramatically downhill. The burgers are alot more smaller. Not many sides to choose from anymore. Burger its self was very dry nothing like they used to be. No brownies. Ice cream was lovely though.
Vanessa Figueira . 2024-09-11
MORE AT Google
Simply the best burger in Epsom and Surrey! Perfect patties, well seasoned, super hot suaces and burgers, best quality! Since re-openjng under original ownership its been top and badly missed in its hiatus. Thanks and see you soon! PS Get the Jalapeños and Hot sauce on the burger and skinny fries are immense.
Stefan Ciapryna . 2024-09-09
MORE AT Google
I loved the buttermilk chicken with pulled pork burger. It's the best!
Ben Woodcraft . 2024-09-06
MORE AT Google
Me and my son went to eat here last month and we are glad we did. We ordered burgers and wings and chips and drinks and they were really delicious and exquisite. Would recommend for anyone who wants to relax and eat. Loved it!😁
Li Miller . 2024-09-02
MORE AT Google
Loyalty still means something to some people these days! And when asked how was your meal, the boys reactions was 'Banging!' Faultless, glad to see original management back doing what they do best. Clean, organised, quick, fresh, easy, welcoming. Well done guys, thank you for a great start to a Friday evening
shanielle quinton . 2024-08-30
MORE AT Google
Very yummy food and good vibes.
Thomas Brown . 2024-08-28
MORE AT Google
Great for taking your teenagers out or casual dinner . Service is good and the milkshake are really good. Good variety of toppings and options
gm . 2024-08-25
MORE AT TripAdvisor
Great burgers and excellent service. Ordered using the QR code at the table which was nice and convenient. Our food arrived quickly and the staff were really keen to ensure we had a good experience. This will be out goto for burgers from now on and definitely better than the various chain restaurant offerings.
Lateef Mirza . 2024-08-23
MORE AT Google
I ordered a hamburger and waited for 40 minutes, even when there was no one else in the store, and the person who arrived 20 minutes after me got their food before me. The staff's attitude was also very bad, and didn't even bother to ask what the problem was after I urged she.
Ashely Ji . 2024-08-13
MORE AT Google
Very impressive service and price. My brother (who is blind) we're both looked after very well at blacks in Epsom. The burgers were much better than expected, even better than five guys on my opinion.
Alex Vot . 2024-08-11
MORE AT Google
Nice night out with family......and must say the Korean chicken wings are to die for....:)
Garratt Lane . 2024-08-11
MORE AT Google
I had the veggie burger and it was delicious!
Caren Mattiello . 2024-08-11
MORE AT Google
Last year I absolutely loved blacks, I went as often as i could. Then the owners changed and the difference in overall quality and taste and style of the burgers was disappointing and put me off it for a while. But now it's back to the og owners and it tastes as extremely good as it used to, the service is amazing and the whole place is lovely! Best burgers around.
Natasha J . 2024-08-08
MORE AT Google
The BAD - prices are little too high, we could of had similar in Epsom and would of been little cheaper, this is why I gave 4 star, the service was great.
Tim Costello . 2024-08-04
MORE AT Google
I've recently revisited Blacks since they returned to their old management, and I'm glad I did. The beef burgers are back to how delicious I remember them being, and the bacon is back! They've also reintroduced the original fries, which are much better and super crispy. Note to future management: if it ain't broke, don't fix it. See you again soon 👋🏻
Nathaniel Lambelho . 2024-07-29
MORE AT Google
The best hamburger ever! Juicy and fresh meat patties with amazing recipes. Very friendly service, you can feel like at home.
Max Vicenzoni . 2024-07-27
MORE AT Google
Our family of 4 went here just after the lunch rush. Not crazy busy so service was really quick and efficient. I do miss some of the quirky burger options they used to have but the standard burgers are still great quality. Price is about that of a 5 guys and I enjoyed these ones a lot more. The brownie and ice cream desert is amazing and the milkshakes are pretty much the best I've had in a long,long time.
fragilezim . 2024-07-27
MORE AT TripAdvisor
Lovely meal out - service was great & food excellent.
Laura M . 2024-07-26
MORE AT Google
Would give zero if I could. Terrible food and service. Burger full of gristle and we both left most of our food. Tried it before and didn’t like it but gave it one last go. Never again.
minkthemoo . 2024-07-18
MORE AT TripAdvisor
Ordered through UberEats and waited for 2 hours with constant pushing back of delivery time. Then they cancelled the order with no explanation. Lost our family as a customer
Dorde jaukovic . 2024-06-27
MORE AT Google
Excellent burgers! Had the Korean burger with side of chips and slaw and all were amazing...but website not great, no answer on the phone ever and 3 times we've placed an order waited an hour then been notified it's been cancelled!
sophie merrett . 2024-06-25
MORE AT Google
Have been meaning to come here for a while now as have heard how good the burgers are and like to avoid the big chain restaurants. I had the Fix and hubbie had the Dirty Burger minus the blue cheese. Both were really tasty, especially the meat, and I'm looking forward to trying some of the other combos. We shared the cajun fries which IMO are better than the Five Guys ones as the seasoning was more delicate and they were what I call proper french fries as nice and crispy. Thumbs up for the coleslaw too. We were there towards the end of the evening but there were still quite a few diners making for a nice relaxed atmosphere. The young chap that served us was very attentive and all in all we thought it was great value for these times. Just need to leave room for a desert next time as they look amazing.
Claire Matin . 2024-06-20
MORE AT Google
Always had good burgers from here, so this negative is an exception. However last time they didn't add the original toppings, only the extra ones I asked for. Called them up and they said they would send me voucher. They didn't. Called again, again they said they would send me voucher. They didn't. Poor customer service.
R S . 2024-06-18
MORE AT Google
I had been looking forward to eating there and it was a big let down. Pricey for the small burgers, overdone meat, terrible chips and poor service. No wonder epsom social was so busy and this wasnt!
Stephen Brierley . 2024-06-18
MORE AT Google
We turned up at 4:15 to an empty restaurant and no staff present whatsoever giving the restaurant was open. We waited around 20 minutes even calling the restaurant to try and get someone to come out to which no one came. After another 5 minutes and 2 hungry children I went to try find the staff to find them all out the bath having a ‘staff chat’ yet no note was left out to let customers know and no apology was made for the wait. Was very unprofessional and really disappointed as have never had a bad experience there I’ve always loved blacks burgers. The place also was in desperate need of a good clean, the floors were very sticky and food still under tables ect. Burger was lovely can’t fault that however when given a side of tomatoes for my baby they stank were definitely very old and were uneatable. Blacks burgers needs to sort staffing ect out and in the future if going to have ‘staff chats’ outside then please put a note up to let people know. No apology what so ever for the wait around ect and we wont be returning anytime soon unfortunately.
Ella Andon . 2024-06-17
MORE AT Google
We ate at 5pm, so were the only ones there (so staff not under pressure at all). Ordered nachos to start, then a burger each, plus the free sides of fries and slaw, a portion of chicken strips on the side, and a couple of beers. £54 all in all. We had to ask three times for the beers, and in the end I went and got them myself. Despite having discussed the nachos being to start, they brought the burgers first and said it was because they were having “problems with the nachos” (not sure what that could be). The burgers had nice taste, but were completely cold. We told the waiter, and he was lovely and apologised, but said there was nothing he could do (we had paid at this point). The fries were also cold, and he said he’d take them back. It took him 20 mins to return with (admittedly hot) fries, by which time we’d finished. I am not very fussy about these things - and if it had even been warm I’d have not said anything, but this was just rubbish. They just seemed more focussed on serving the Deliveroo drivers who were in and out, and talking among themselves. The industry complains how tough market conditions are - but maybe it’d help if they made it a less disappointing experience to eat out…
Rich Jones . 2024-06-16
MORE AT Google
Used to love visiting blacks - burgers used to be big and juicy and the place was always packed. Visited a couple of months ago and felt the food was lacking, burger was very dry but just thought it was an off day. Visited again recently with family and unfortunately it was even worse - despite there seeming to be a hike in prices. The burgers seemed much smaller and the meat was incredibly dry. Fries honestly seemed like they were cheap supermarket ones that were pretty soggy. The desert menu was also pretty much unavailable except for some ice cream. Suddenly seemed to be obvious why the place was empty when previously it’s been busy whenever I’ve visited. On the plus side, the young lady serving was very friendly and helpful. Overall it’s a shame the standards have slipped so much
Kirsty Cooper . 2024-06-14
MORE AT Google
Ordered via Uber eats. Had to wait for over 2hrs and until restaurant closed(at 10pm) before they processed the order of 2 burgers. Wasn't worth the wait. This is the first and last time we will order from them. If you can't process online orders in a timely manner- don't accept orders.
Kammie . 2024-06-07
MORE AT Google
Chose blacks burgers for family meal out . On a busy night they managed to sort a table which we could use with high chairs . They were busy and I thought with no booking we might not get a table but the manager went out of the way to get us a suitable table . We ordered a variety of burgers ( Freddy was great and mrs had dirty burger ) and kids meals which were tasty and cooked just right , plates were empty which doesn’t always happen with the kids . The place is child friendly with the colouring sheets etc and value for money kids meals . The bill was what you expect in pretty much most restaurants for a family meal and with no service charge which makes a change even though the service was really good. Kids are asking when our next trip is for a burger so planning the next trip for my sons birthday .
Barry J . 2024-06-06
MORE AT TripAdvisor
I had The Fix burger it was the tastiest juiciest burger I’ve had in a long while, great service, deffo one the best burger joints around
laurence dineen . 2024-06-02
MORE AT Google
Amazing Halal place! Honestly, best burgers in Epsom. Lovely service too. Truffle burger (I added mustard and caramelised onions) My wife had Big Cheese burger. We also had juicy Hot (Buffalo) wings.
Mohammed Mohammed . 2024-05-20
MORE AT Google
My family and I have been regulars at Black's Burgers Epsom. The quality of the food (at a not unreasonable price) and the friendly service and ambience kept us coming back. Our most recent visit was the first time for a little while. And I'm sad to say that things have slipped. It's no longer possible to order in the restaurant using the website and QR code. Instead, everyone has to go up to the counter. There's only one till and with all the different options one has on the custom made burgers, what was once quite an enjoyable part of the process is now a bit of a nightmare. Especially when you have a family to order for as well. On top of that, there's a constant stream of Uber Eats and Deliveroo drivers coming in and out, which slows things down even more at the counter. It's stress that you just don't need as a customer. Speed of service was never their strong point, and given everything is made to order, we've never been too troubled by this. But this bottleneck in the ordering process slows it down even more. We weren't in a hurry on our last visit, but we were there for over an hour and a half. Two other things: there were mistakes with our order - no burger sauce in my Salty Streaker, and no tomato with the burger for one of my daughters. Having waited so long, we didn't bother to send them back but we probably should have. And the atmosphere in the place was flatter and a bit less friendly. It didn't put a smile on our faces like it used to. It's a shame - the quality of the food was still decent, but all good things come to an end, I suppose.
monchercolonel . 2024-05-06
MORE AT TripAdvisor
The food was excellent and we felt that all the staff were spot on. Many thanks for a lovely evening. I will say it was the best burger I have had in some time. Would highly recommend a visit.
Alison Tink . 2024-04-23
MORE AT Google
Went here with a my son and his friends to celebrate his 10th birthday . They got us a nice big table and managed to seat 10 on one table near the neon's ( which the kids enjoyed taking pics off !). As you can imagine lots of varied burgers were ordered , minds changed and then rechanged but the young lady serving us took it in her stride. The food came out in good time and everybody tucked in and enjoyed . We had some in the group that had special dietary requirements and they accomodated us . Special thanks to the manager or owner who gave us the free brownie and milkshake for my son.
capel taylor . 2024-04-21
MORE AT Google
Service for takeaway collection was abysmal. Ordered at home and husband went to collect at the given time (>45mins after the order v early evening). He arrived to find the order hadn't even been provided to the kitchen to start. Had already picked up kids food from elsewhere, so theirs got cold and spoiled whilst Black's caught up with the order. My husband asked for a partial refund to account for the other ruined food and additional parking he had to add to accommodate the delay, only to find the staff member shrugged (without apology) and said well we're only 10 mins late. No acknowledgement we'd ordered a hour before! Food was good, but this experience and rude attitude has put me off returning.
Nicola Elliott . 2024-04-21
MORE AT Google
Group of us meeting up ended up in this Blacks burgers in the town center .Had to wait a few mins to get in on a busy night , there were 8 of us but they got a nice table in the end . Ordered various burgers , shakes and even the ice cream to top it off . Burgers were great ( comparable to anywhere i have eaten in central London ) , prices were decent and no service charge even though the service was spot on and food came out quick enough despite the restuarant being full . Nothing to complain about and had great night out with good food and friends .
Stephen W . 2024-04-19
MORE AT TripAdvisor
A little unfair of me to say the atmosphere was not good because it was a Thursday lunch time. Food is good and a lot of gluten free available.
Steve Miller . 2024-04-18
MORE AT Google
Been one of my favourite burger places in Epsom since it opened, great service and staff are very friendly and hospitable!
Stephen Godfrey . 2024-04-14
MORE AT Google
Thanks a lot Carmelo for top service, first time but not last for me :)
Laura Candela . 2024-04-12
MORE AT Google
Been going here for years. The burgers are amazing! I also can’t get enough of the Korean wings. Would always recommend.
Sean . 2024-04-11
MORE AT Google
I had a booking on 28th March for my son's 14th Birthday. He does not have a Dad so this day is really important that it goes well as he only has his mum. I booked two weeks ago and was told as booking was for 9 people to pre order. I paid £20 deposit. I sent order on 26th March and then on 27th March and got no acknowledgement back. I Called on 28th at around 5pm (our booking was for 630) and Carlos said there was no e-mail of pre orders so to send to him which I did. We arrived and I told Carlos we were here and did he have any queries and he said no we were fine. After 30 minutes our starters had not arrived. I asked the kitchen and was told "no one told us you actually wanted your food" which was crazy because we had spoke to the head chef on arrival to check all was OK. We got our starters after 45 minutes and our main courses after 1hour and a half. Service was dreadful and the waiting and kitchen staff prioritised deliveroo and other on-line pick ups. When we ordered a drink at the till we had to await 15 minutes till it got to the table. For a burger! It was awful and totally ruined my sons birthday. What I am sad about is that we got a discount at the end but I would have rather paid full price and my son had an amazing birthday meal with his family and friends than get money off when the event was ruined when I did all preparation to ensure it went well. Am so upset and will not go to Blacks Burgers Epsom ever again
Clare B . 2024-03-31
MORE AT TripAdvisor
Standards dropped massively both in service and food. Not sure if there’s been a change of ownership but we didn’t recognise any faces in there back from the early days. We used to come here weekly. We even have our own Blacks Burgers T Shirts! Really not sure we’ll be back unless reviews improve. A few groans ; - overcooked chicken, really tough! - the bunless option used to be good but it really felt like the bottom of the bag dregs. - weird powdery banana gelato- inedible. - lady that took our dessert order decided to have a sit down after taking the order. So, 15mins went by so we had to ask someone in the kitchen to follow it up. The gelato came and then we had to wait another 10 and ask again about the brownie. Another lady finally completed it whilst playing on her phone (wow, hygiene) we were one of 3 tables left in the restaurant. - I saw another person complaining about service levels and others looking around for someone to bring them food which was saw waiting for some time.
EjStew55 . 2024-03-30
MORE AT TripAdvisor
10 of us had a table there on 6th March this year. We had contacted the restaurant before hand and they knew we were coming. We were told that it would be a wait of 45 mins for food as it was busy. This was not a problem and I duly ordered the 10 meals. After an hour and ten mins I approached the waitress and asked where our food was. She told me That the machine used for the order had not printed out the ticket for the kitchen so they had no knowledge of our order. She offered us free drinks but that was pretty pointless as we nearly all ordered the free soft drink refills. There was no communication from the staff about the delay until I approached them. Even though they could see we were just about the last people in the place and we still didn’t have our food. The staff had walked past several times. I sent a complaint via the websites contact page and as yet have received no reply. The food arrived 20 mins before they closed so felt rushed into eating it and leaving through no fault of our own. Have used Blacks for many years but this last experience has put me off going back. Food good. Staff and company communication awful
Richard Davies . 2024-03-27
MORE AT Google
The young guy working today was lovely and was working really hard. There was only 2 members of staff on (not including kitchen staff), I feel a third was needed. We got there just before there was an influx of people, so it was a popular spot, the food and drinks just REALLY let it down. The food arrived before the drinks, and it wasn't even what I could describe as warm. The burger nor the chips. The 2 beef burger pattys you get are THIN and full of gristle. The milkshakes tasted super powdery and not enjoyable. We were hoping it would be a spot we would come back to, but, sadly the food really wasn't good at all., especially as lunch cost us over £50!!
G M . 2024-03-23
MORE AT Google
Great family place to go with the kids, good burgers, good service.
Andy Watts . 2024-03-20
MORE AT Google
Yummy. Smash burgers generous with the sauces. Delivered hot. Keep up the great job. Finally a decent burger place around the area.
becky jearum . 2024-03-10
MORE AT Google
Ordered via Uber eats. Paid for premium delivery. Food arrived within the allotted time. I appreciate food is never piping hot when it arrives but my delivery was inedible stone cold to the point I had to air fry the food to heat it up. Ordered skinny fries did not receive skinny fries instead I received soggy straight cut chips with a few skinny chips thrown in. Would not order again!
SJB . 2024-03-10
MORE AT Google
Honestly, best burger in Epsom!! Such a good burger, I've tried different burgers and all 10/10. Love blacks burgers
Mia . 2024-03-10
MORE AT Google
Best burgers in town. Service could be better. Milkshakes are epic!
Peter Hudson . 2024-03-05
MORE AT Google
I ate here a while ago with my girlfriend. The burgers and milkshakes are exceptional! You essentially self serve with your drinks, but the staff and friendly and explain everything well. It’s not bad value, too, as you get meal package which includes the burger and side. You can also order for delivery. Probably the best burger bar in the area. Would recommend visiting if you haven’t already.
Dominic Goddard-John . 2024-03-03
MORE AT Google
Took 2 hours to get a burger and fries and the refills machine took an hour to fix
Zander Plus . 2024-03-03
MORE AT Google
Terrible experience - date night with hubby. Allowed an hour for a bite to eat waited an hour for the burgers below par and eventually had to take it out to make it to the film! Terrible customer service - really disappointed
Natasha Keel . 2024-03-02
MORE AT Google
90 minute wait for 3 burgers in 1/4 full restaurant (5 other tables) just so they can maintain their deliveroo commitments! How to destroy a great local business over night. I saw 3 other tables complain and one table got their money back and walk out. When the burgers did arrive the beef patties were cold and the buns hard, not sure how that last but is even possible as you have the steamer domes stacked up in your kitchen but no longer use them? Some things are worth waiting for, these aren’t, I give your burger 2/10. Really poor experience, we will not return. Either close the in-house sit down diner and do delivery only or SERVE YOUR PAYING DINERS!!! Will not return as this is the third time we have waited excessively and predict your business will be closed by Xmas 24 if you continue to make your customers wait this long.
McSnapper . 2024-03-02
MORE AT TripAdvisor
Called to get a pick up meal. Said it would be an hour. After an hour I called and they said yes ready. Picked up and burger and chips freezing cold so has obviously been sat there and forgotten about. Called back and they said we’ll make new one and call you back when ready. An hour later I go down the restaurant and burger is sat on the side, no phone call. Food inedible. Giving the star for refund and apologetic. Pretty poor, 2 hours no burger.
Conor Walker . 2024-03-02
MORE AT Google
Been going for many years. Always love their burgers. Although my favorite one is taken off the menu. The milkshakes are amazing !!!!
Sally Groenewald . 2024-02-13
MORE AT Google
Great burgers, well worth a visit
Scott . 2024-02-10
MORE AT Google
Lovely food and great atmosphere and just want to say how thoughtful it is that they have a basket of complimentary feminine hygiene products in their toilets which is very kind to look out for customers. Other restaurants should use your branch as an example of looking out for your customers.
Saj N . 2024-02-08
MORE AT Google
I urge you not to eat here if you have expected food hygiene standards! I found masses of mould in the salad leaves that were given to me..this is completely unacceptable from a restaurant and I am upset this happened! 4 months prior to my visit, I came to Blacks and was surrounded by a smell of bins the whole time, as well as finding fruit flies all over the soft drink machine, and even a dead one in a straw I drank out of! This restaurant is disgusting and I feel sick each time i've gone. I will now never come back and I urge you all to do the same!
holly may . 2024-02-06
MORE AT Google
One of the best burgers that I have tasted.
John Symes . 2024-02-02
MORE AT Google
Blacks Burgers Restaurant Epsom - Best Burgers Ever !!!
George George . 2024-02-01
MORE AT Google
Blackburger used to be our favourite burger restaurant and we were excited to visit this place again after the renovation work. As usual, the burger was flavour packed and delicious but they changed the burger buns. Even though I had a brioche burn, it was dry and hard. I think it holds the burger ingredients better but overall it was rather disappointing. I am afraid we will not rush back to blackburger any time soon.
Anne Park . 2024-01-29
MORE AT Google
It's one of the few places that makes great gluten free food, will be ordering again
Mariam Rana . 2024-01-27
MORE AT Google
Great burgers, reasonably priced and decent kids menu. Just lacks a little but of atmosphere, may just be the time we have been in though? Definitely worth visiting for so.e great burgers though
jack nelson . 2024-01-19
MORE AT Google
Last minute decision to go to Blacks and have to say their Monday night meal deals were AMAZING! Great service banging milkshakes and proper burgers. Highly recommend 👌👌👌
Martyn Lock . 2024-01-15
MORE AT Google
Best burgers in Epsom and decent portions. Build your own or choose from a selection of options and specials. Could do with introducing some different styles of patty but absolutely nothing wrong with the option presented. Decent small business alternative to Honest Burger.
Asil Escane-Carlin . 2024-01-13
MORE AT Google
Friendly customer service, yummy quality food and family friendly.
Rachel Quilantang . 2024-01-04
MORE AT Google
We are Long time customers Top guys as always today excellent burgers! Got my order wrong and gave the food and refund amazing service.
Steve Armstrong . 2023-12-29
MORE AT Google
Would have given no stars but no option. We took our 6 year old for a treat. Restaurant was empty with only one table taken. Uncleared tables piled up and staff totally disinterested. Told to go and sit at a table. 15/20 minutes later, no menu, no nothing. Only customer in restaurant was invited to kitchen to photo/video her freshly prepared burger, very staged/suspicious and was obviously uploading to SM. It was a disgusting experience. We left, the standing around staff just smirked. Obviously happens a lot. Definitely avoid at all costs.
Angelina Ben . 2023-12-28
MORE AT Google
I arrived at 12.15pm and was meeting three friends for lunch, I was told that they were not open for a few minutes and I said thats fine I will wait for my friends and asked if I could use the toilet. I was told by a female staff member that there is a public toilet up the road ???. I said four of us are having lunch in a few minutes but she insisted I could not use their toilet. So our group went to a different place for lunch. Will never go back to this place.
12344567996564 . 2023-12-22
MORE AT TripAdvisor
We went on a Tuesday evening at about 6pm for our daughters birthday, family of four. We live locally and have used, and always enjoyed, Blacks and their burgers have been exceptional and never had cause to complain. They have recently had a refit, and it feels like it's removed all the atmosphere from the restaurant - I can't put my finger on it, but something was missing. The staff barely spoke to us, he gave the menus but no explanation as to what to do, not a real problem, as we've been before but a simple bit of conversation wouldn't have hurt. Once our food was delivered, he never came and said is everything OK, when he cleared the dishes there was no was that OK, do you rant a dessert. Just nothing. Once again there are no non-alcoholic beers on the app, so you spend ages loading your order on to the app and then have to go up to the till and order the drinks anyway... The temperature is the restaurant was close to freezing, to the point where it was uncomfortably cold. Both my kids wanted to keep their coats on, which doesn't make for a relaxed meal. Food was OK. Burgers were good, but not as amazing as they have been in the post, the beef was a bit tough in places, chips a bit cold and onion rings straight out of the freezer! And nothing was particularly warm, not cold but could have been alot warmer.. When it's over £150 for mains, puddings and drinks you just expect a bit more / but today we got a lot less.. Very disappointing and doubt we will return now. There are better places in Epsom to eat nowadays...
James O . 2023-12-12
MORE AT TripAdvisor
Absolutely beautiful food and the service is amazing, food can be a bit pricey but WOW is it worth it. Milkshakes are absolutely top notch too
Prince Diva . 2023-12-02
MORE AT Google
Grandson chose this restaurant for his birthday meal. Arrived approx 7.15ish. Ordered food, still waiting an hour and a half later for food to arrive. All the managers from Wetherspoons Epsom came in well after us and were served before us. Probably a step up in food for them!! When we complained we were told our order had not gone through to the kitchen which was all of 3 feet away!!!!. Absolutely a dreadful experience. So bad they refunded our money. Not a place to visit if you want a nice evening out.
Sightseer155807 . 2023-11-27
MORE AT TripAdvisor
We have used blacks before for dinning and delivery . We used the Uber eats app and was told a delivery time . This changed 5 times while we was waiting for our food to be delivered. The app also told use the delivery driver was there to collect our food. 45 mins later he was still there?!?!? We also paid for priority but our food turned up stoned cold. Our kids burgers was so over cooked that they had turned crispy and inedible . We complained online but didn’t even get a answer . Thanks for a £60 well spent
daved625 . 2023-11-15
MORE AT TripAdvisor
Blacks Burgers is mine and my partners regular date spot. Every single time we eat here we leave completely satisfied, incredibly happy and ridiculously full. From the first time we stepped foot in here the service has always been fantastic from start to finish. All questions are always answered, the servers are always super friendly, kind and just an absolute joy to be around. The kitchen staff, I don’t know how you do it but every single burger we’ve had has been beyond 😍 We are loving the re-model too and can’t wait to see when it’s fully completed. I recommend this place to everyone, and will continue to do so. Honestly I could just rave about this place all day!!!
Leyla Osborne . 2023-11-13
MORE AT Google
Really good service and food. Ben went above and beyond to look after me and my family. Will deffo come back
Nahidul Islam . 2023-11-08
MORE AT Google
Perfect place for a pre cinema meal the burgers were delicious we tried both chicken and beef burgers also plenty of fries and slaw staff very friendly and helpful explaining how to order the blacks way !
Tracey H . 2023-11-07
MORE AT TripAdvisor
Unable to rate as currently closed and being renovated.... but the website and Google info has not been updated to reflect this.
Zeke R . 2023-10-30
MORE AT Google
Went in and asked for a bacon cheese burger to be rudely told they don't do bacon like I'd asked for something insane. But yet they have bacon in their processed sauces. I used to love blacks burgers. Sad.
James Beadle . 2023-10-12
MORE AT Google
It was my first time great burgers.
Nigel Jenkinson . 2023-10-05
MORE AT Google
Best burger ever!!! Very generous size and amazing taste so worth every penny. Nice and quiet during lunch time even with some work going on on the other side of the restaurant. And most important lovely and very friendly service ☺️
Kasia W . 2023-09-29
MORE AT Google
Excellent food and service is good. Eaten here a couple of times, pleased with the food on both visits. It was quiet both times I went in, but probably not peak hours, plus there seemed to be a fair few online orders.
Lewis Munshi . 2023-09-27
MORE AT Google
The food here is amazing I love the burgers the homeade sauces are the best Love the ice cream so much it’s so refreshing would highly recommend to anyone trying to find a good new eating spot for themselves or family 👌
Max F . 2023-09-21
MORE AT Google
They now use cheap shop bought burgers. Tasteless. Overcooked, dry and burnt. I used to love this place but I see them closing soon as they’re like every other basic burger restaurant. After telling them about the food, the response was they will take my comments onboard. Wings were good though. £70 for 3 people.
Blue . 2023-09-09
MORE AT Google
As burgers go there is a very good selection of creative ideas to choose from! My partner and I both immensely enjoyed our sizeable burgers. I would definitely go back again!
claudiamR1712HL . 2023-09-09
MORE AT TripAdvisor
Delicious 😋 We all loved the burgers 🍔 First time we came here for lunch. The waiter showed us a table and gave us the menus. We didn’t know we have to order at the till or via the app. After a couple of minutes he realized we didn’t know and came to us to let us know how to order. The burgers came fast and they were super fresh and hot. We will definitely come back!
Monika Varga . 2023-09-05
MORE AT Google
one of the best 🍔 in epsom! 🔥🔥🔥
loreene porras . 2023-09-04
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South East
2483 Opinions
Amazing refurb, the venue looks fantastic a must see in epsom .. with 241 cocktails all day every day!