Black Moon Lounge in Redbridge

The customer service is appalling, we were four of us went on last Monday evening to have dinner, the lighting was very very poor, we could hardly see the menu and we've requested to switch on the lights but we were ignored, we then we switched on our mobile phone lights on to see the menu, and we ordered our food, when the food arrived there were no forks and knives and tissues were given to us, we requested and one of the staff came with one set of fork and knives rolled in the tissues paper, we all got so annoyed that we almost left the place without eating the food, but because we all were very hungry and continued eating food. The food quality was good and tasted good but the customer Service was appalling. I rather go to Gokyuzu in chingford, excellent customer service and food is excellent

The behaviour of the owners is quite pathetic

Amazing place, very kind staff, food was great, compliments to the chef. Overall amazing

Amazing place! the food is beautiful, the atmosphere is so chilled. We also would like to give a big shoutout to the shisha guy, we will always put our trust into his flavours and never fails! 🙌🏻

Great food music and vibes !! ❤️❤️

Great food, amazing service. Very hospitable and friendly . Definitely would come back again 👌

A group of us girls went there last week & were surprised at how cool this little beauty is! Food beautiful ~ service exceptional…it was my friends birthday & they were fantastic! Definitely a must in the heart of Gants Hill! 🙏

Lovely black moon service, I loved being here. The staff were amazing and attentive wowwww

Adithiya was amazing in person and the top customer service he provided to us was also appreciative. The shesha he prepared was executive and professional.

Marie was amazing to us all night. Great drinks and service!

Wonderful experience, great food, amazing staff with exceptional customer service from Maya :)

Maya was great! Had an amazing service I would recommend to friends and family.

Very lovely staff. Accommodating and helpful with enquiries. Shisha recommenation was lovely and really nice aesthetic and vibes.

Awesome atmosphere. Specifically their services really nice Special thanks their satff : Taki and polina

Lovely place and friendly environment, Takis is the best guy

A very nice restaurant , nice ambiance ,warm welcoming, followed by an excellent service, with a lot of attention to details on order to please you. They use the freshest ingredients and make sure each dish is done the right way. The energy is contagious and always puts me in a great mood. Highly recommended! Bravo 👏👏👏

Lovely for family and friends hangout. All the team members are always very welcoming, Specially Taki. He always goes above and beyond. Thank you. ☺️

Amazing place.lovely atmosphere and food l.Great staff hats off for Polina and Maya

an amazing experience.Very nice food and welcoming and friendly staff.

Had a great time at Black Moon Lounge. Welcoming staff, good food and the environment was relaxing and very clean.

Excellent ambience & service. Good food.

Had a wonderful iftar experience at a charming venue with exceptional service from Shak. They played the azan during iftar time to notify everyone, and also had prayer rooms available. Truly impressed by the overall experience.

Great food and service for a great price!

Thanks to Polina. Excellent and attentive service as usual

Perfect as usual 👌 lovely manager,cute waitresses

This is our "usual" place to meet up with girls, became a tradition already. Food is nice, prices are reasonable and the place is quite spacious. Big thanks to Polina for always being friendly, smiling and kind.

firstly there was no Shisha secondly they don’t even let you finish your plate, they constantly come to your table to take your plate even though you are still eating- i understand it’s super quiet but ppl don’t just go to eat, they catch up and talk. taking the plate means you want us to go. it’s super quiet i understand but that doesn't mean you have to keep eyeing us like every two seconds. i couldn’t eat in peace. every second i get stared at, it was so awkward.

Absolute rip off, how could you lie to people on new years eve that you will have belly dancers Dj and so on, but then close the bar at 11pm… absolute disgrace to customers, will never return and recommend friends not to

Me and my husband been here on this weekends and we fully loved it! The staff is a star of this place, the most attentive and caring. 10 stars!!

Polina was the best server, providing the best service and experience. The atmosphere here is really nice. Really good place to have shisha and drinks 🍸

The food was good. My friend loved the sheesha. But honestly the service was amazing. It's actually really difficult to find somewhere that every person you encounter is just super helpful and willing to ensure you have a great experience. Was our first time but definitely not last

Staff were nice and friendly. The lounge didn't really have a vibe, pretty quiet. But for context I went on a Saturday evening around 6pm.

Sunny and Cataline best service and atmosphere possible I’ve never been to a better place with better service they’re star employees at this place and make it enjoyable.

I was excited to go here, but what let it down was two things, the food and one of the female servers. I'm not sure if it was the time of day of me attending that had an effect on the food (11pm) but the wings were bland, and the prawns were over cooked drenched in whatever sauce it came in. The only thing that i really enjoyed was my sweet potato fries. One female server acted like she was hard of hearing, and when we did get her attention, our drinks order wasn't even placed. 😒 (I really don't understand why people work in industries like these to do a rubbish job). Big up the shisha guy, he was 10/10; I say this because we picked a shisha combo that he was iffy about, and he took his time to explain that he didn't think what we chose was a good mix, so for that, thank you 🫡. I'll probably retry this place at an earlier time just to see if the food is better, but for now, no rush.

Ondanks dat we gereserveerd hadden voor een later tijdstip en zij hiermee akkoord zijn gegaan, kregen we het idee dat ze toch niet zo blij met ons waren... Beetje jammer ook. Lekkerste patat ooit!!

Shard’s service was impeccable, his attention to the details was perfect. The vibe was amazing, he made us feel special. I highly recommend Black Moon Lounge, it’s a place where you will have a great time with astonishing food and cocktails!!

Amazing place lovely chill area food was soo tasty alittle disappointed with the moctails but the shisha was great! Defo going back and it will somewhere I go all the time I spent £30-45pp decent night out.

amazing service from the shisha guy!

Didn’t try the food but the service was great and so was the mood

Only went in for drink. Was a really nice venue

Thank you for the great experience in lounge. Separate thank you for girls Laura and Polina! Best staff ever. Great atmosphere, friendly, great taste. Worth coming.

Had a excellent night there. Food is good. Service is exceptional. Shisha has lot of flavour combinations. The waitress brought wrong pasta but changed it immediately after we informed her. Closes at 1 PM, but could be open a bit more since they have shisha.

It's a fantastic place to be, I go there because of such a polite staff, especially Paulina. She is kind and polite. All staff is very professional kind and cooperative. I would recommend this place to anyone for Shisha and food.

Amazing Place and one of the best shisha in town. Highly recommended in East London!!

Great service snd good food, loved the starts and homemade burger. And unique Mocktails to choose from.

This was a quick pitstop before heading to a friends BBQ. The mushroom bruschetta exceeded our expectations. Creamy with Lots of flavour. The staff were also really friendly. Cannot wait to go back for a full meal.

Lovely place to chill out... Great ambience, nice food and drinks and courteous staff... Totally recommend it

Absolutely love going here, food is great and the staff are wonderful especially Andrea she's amazing and so friendly.

Great service from the staff. Food was great as well. Same shisha ✌️ Thank you Paulina 🥳

I had a great experience at Black Moon Lounge, and I can't speak highly enough of the staff! Their exceptional service made my visit truly special. Special thanks to Andrea, who went above and beyond to ensure my satisfaction. The cozy atmosphere, delicious food, and diverse range of shisha flavors (for those who enjoy it) make Black Moon Lounge a perfect spot for a fantastic time. Even if shisha isn't your thing, the friendly staff and overall experience are worth a visit!

This is truly a wonderful place, we’ve been there few times, and I just wanted to say a big thank you to all the staff there!!! You are great guys!!! Andrea is one of them she was just sweetest! The food and cocktails are Amazing! Totally recommend!

It was a pleasant experience and I would gladly come back again, specially shisha is amazing. I'll recommend this to be honest… Lovely staff and they are soo friendly😅

The best place for relaxing, drinking and food very nice staff

Very nice venue and amazing food. Andreea and Polina heads off! Both amazing.

Very rude staff. Not sure what the waiters name is, but he was a tall European looking man, he spoke to us very rude. The staff seem to be telling us different things and they’re not sure on rules themselves.

2nd time I have been here, they definitely deserve this 5/5! Customer service was on point, everyone was welcoming, kind & helpful. Food/shisha was great. Please keep up the great work. I also wanted to shout out Andrea, she always has a smile on her face and provide excellent service! Thank you always making our experience great :)

The waitress keeps burping, very inappropriate and not professional.

Very nice service. Friendly staff. Andreea’s service was lovely and very very professional. Food and Shisha was the best. I will definitely come back.

Andrea,Myftar and Ronaldo are very friendly and Shisha,drinks,food worth for the money. Ambiance at night impressive! ❤️ it. Black moon

Black moon best place for shisha and hanging out with friends and family! Andrea,Myftar, Ronaldo good service. Customer service 5/5 🫶 nice experience

Amazing service was provide by Andrea and Polina. Thank you girls for your nice smile,kindnes and your recomandation. 👌 happy days😍 happy face💯

Hi I went in your restaurant on Sunday with my husband and my friends!And it was the best place ,Andrea was the best !She was very nice and very kind ! The food what Andrea recommended was amazing! Thank you so much Andrea for your kindness! We will come back in the restaurant and we recommend for everyone this restaurant it was a very nice experience 🙏🤗

Nice ambiance, good very delicious, drinks special and the service top.staff very friendly Andrea she make us feel very special. thank you black moon! definitely will come back

I recently had the pleasure of visiting blackmoon and left me absolutely with its impeccable service and inviting ambience.From the the momment i stepped inside i was greeted warmly by the attentive and friendly waitresses Andreea and polina.The girls where realy helpful and their recomendations where on point on coctails and food as well.

Amazing food and drinks at this restaurant. I’ve been here a few times and they food and service never disappoints. The drinks are reasonably priced especially for London and the food is flavourful. Exceptional service from Andrea and the rest of the team today! Thank you for an enjoyable pleasant lunch!

Very nice place The staff are nice

❤️❤️❤️❤️❤️ We had njoyed the food and shisha. There are guys named Adhithya and Donaldo are good and polite...I will definitely Visit again. 😘😘😘😘🥳

Excellent service, Friendly behavior by Ronaldo and Aditya. Worth for the money.

❤️❤️❤️❤️❤️Aditya & Ronaldo excellent, very friendly, shisha made by Aditya love it❤️❤️❤️❤️❤️

Me with my mates enjoyed the service by Ronaldo & Aditya

Great cocktails, scrumptious food and lush venue

Great place , great food and wonderful customer service . Good staff and nice manager and also great sheesha made by a polite guy called Adi .

Great restaurant with good environment. food was great and the shisha is the best part. We ordered a shisha the cheif approached us suggested a shisha and boom it was the best shisha I ever smoked. I asked him for a sweet shisha he gave me that and he also gave me us a special light on the house. As a shisha lover I suggest you guys it is best place blackmoon and I would visit it once again :)

Lovely staff and service throughout. Enjoyed our night here. Great vibes and great drinks and nice food l. Dexor was lovely and the seating area outside was so cool as we didn't even feel cold aswel which was perfect 👌

We was a group of 5 that visited the restaurant at 7pm with an reservation. The restaurant wasn’t busy and the waiter took our orders. He got couple of drinks order wrong which was rectified quickly. Then 2 main courses came out and we was waiting quite long for the other 3, only for them to be wrong dishes! Waiter put through 3 lamb shank orders instead of lamb chops and tried to convince us it was lamb chops. A waitress had to step in and solve the issue. We had to wait an additional 40 mins for the lamb chops whilst in that timeframe 2 of our friends had finished their main courses and we were super hungry. Waitress lady apologised and gave us free round of drinks for the inconvenience & bad service. We then went to the lounge were we continued our night, the Shisha was nice & service was good from the Asian brother.

The food is so tasty!!! We tried Angus Sirloin with mushroom and peppercorn sauces as well as grilled vegetables! All was cooked very well! The coctails are definitely worth trying! Special thanks to Laura for the great service!

Not sure if I enjoyed the atmosphere. Place was booked but no proper welcome or seating made available. Tables were improvised kindly but near the door, a lot of draft, not able to enjoy the place.

Very nice location and food, Good shisha,very Good service, best place for who like to be quiet and enjoy a good drink with food and shisha, recemondid ,you will enjoy it

Food is below average, drinks are good, shisha is good For food we ordered lamb shank, spring rolls, fries, and chicken with potatoes. Spring rolls were half empty, chicken was ok, lamb shank didn’t have much flavour other than lamb having lamb flavour. Overpriced for food but drinks and shisha were good. The service is good

the evening was lovely, our waiter Ronaldo recommended good drinks and after we decided on a third drink, we said our preferences and the bartender made a suitable cocktail which was perfect. recommend this place)

I went for the first time, but I can say that it is wonderful, I recommend it. The staff is super friendly, super trained in what they do, the food is excellent. 🍾🥂 10 with congratulations. Congratulations to everyone for forever doing what they do 😘☺️🥰

This is an astonishing little spot conspicuously situated along the way in Ilford. The mesmerising ambience will make you wonder if you are still in Ilford. The food is delicious and the staff are polite, courteous and helpful. The lounge is stylishly decorated with a sleek contemporary finish that will make for that perfect instergram picture 📸. There is ample free roadside parking from 5pm week days and free weekends. This is a little oasis right here in Ilford.

HALAL FOOD - Excellent environment and service was very professional. In terms of food, it was alright - steak was just steak and chicken was chicken. Nothing special and lacked flavour and seasoning.

We absolutely love it,great food and amazing staff ❤️❤️❤️

I Came for my birthday with family and it was a lovely birthday meal , the service given to us was faultless, and everyone was super accommodating to my 2 year old daughter. Food was delicious the mixed grill was huge!we will definitely be coming back. The cocktails and mocktails were so intricate and looked like works of art 10/10.

Shisha was amazing and staff were really nice, especially pollina and ramona. Overall, it was a great experience. Would highly recommend to everyone.

I been there for my friend’s wedding cocktail party. The place is really nice and cosy. Friendly staff. Definitely recommend 🥰

Last night we had great time in Black Mood Lounge! The food was delicious, the service fast and professional! Employees were always smiling and made our night with their good mood and professionalism! I would recommend it for sure! 👌🥂

Great ambience and attentive service.

There are no words to describe this place! I have been visiting this place for more than a year and I have never been disappointed. The food is delicious, served on time, the cocktails are excellent and the staff members are wonderful, they give time and help you to find everything for your taste. Congratulations for everything you do!

Great experience, great service good for family work or social.

Great service. Superb chic ambience. Smoking lounge is clean and fresh. Quality food options.

Great bar , with amazing food , staff was wonderful and very polite . They did their best to make our experience as good as possible !!

Will most definitely revisit it soon. Exceptional waiting and serving staff, bartenders on point too. Met up with friends, but hadn't managed to eat before arriving just past 10pm. Grateful food was still being served for the next hour. The chicken burger was good, with chips, and a few excellent cocktails. 👌🏼

It was an awesome visit to the Black moon lounge lived their service they re so specified in Shisha and loved the smiley faces of staff helped us ti order their food and Shisha flavours thank you guys for this memorable service applause 👏🏻

Good food,good drinks,amazing place and good service.Prices are modest for all what they have.Will go back soon!

Amazing service and great atmosphere

Nice for drinks, will have to go back to try the food

Food was brilliant,atmosphere didn’t found best place to relax, shisha very good taste and the service 5 stars… Polina she is the best , charming girl ever seen!

Once you smoke shisha here, you feel like i’ve to go my shisha is calling. Decor ,ambience and shisha at its best! Must Visit place , Staff are so friendly!