Blac Restaurant in Birmingham

Me and my mates went the atmosphere was really nice staff were friends I was disappointed with the Mac and cheese but really enjoyed the lamb dinner

Mo shisha excellent service food was very tasty.

diabolical experience too busy overhyped and too loud music more like a shisha lounge rather than a resting

The worst experience I've ever had in a restaurant. Absolute despicable from beginning to end. Booked a table for 8 at 18:30 for our family to have a nice meal at what was marketed as a gorgeous place w/ spectacular service+lovely food. Instantly told no table was booked but they may be able to seat us. After half an hour of waiting we were seated in an overcrowded, obnoxiously loud restaurant. The waiting area was completely adjacent to our table, meaning we were at the mercy of the door on a cold night, many of us having to wear coats/jackets at the table+it felt like a zoo, everyone feasting their eyes on us. The music was far too loud, with my 4yo neice physically covering her ears+being in distress. Throughout the course of the 'meal' we asked for the volume to be reduced 5 times!! They would reduce it for 5 minutes, then continue to turn it up. After 20 minutes of waiting, we were given menus. Another 20 minutes, we placed our orders. The drinks took 35 minutes to come out to us. The waiter just plonked them on the table (spilling half of two of them). We asked what the drinks were so we could pass them to the relevant person, he had absolutely no clue. After an hour+30 minutes after ordering the food (approximately an hour after the drinks arrives) my neices meal arrived, we had asked them already multiple times where our food was. A frozen chicken nuggets+chips you could buy from Aldi, shocking. After another half an hour, and another 2 attempts of requesting our food, we were sick to death of waiting. The hunger had died completely+we no longer wanted to dine here. We put our jackets on with the intention of paying for the food and drinks we had+going home. At which point the manager rushed across to beg us to stay. In view of the entire restaurant, we had a heated debate on how it was not good enough+he had ruined our eid. He insisted we stay+he would 'sort out' the bill+as we had come out for food, we said we will wait no longer than 5 minutes and then leave. Presto, food came out. A lacklustre meal. I will be honest, the food was not bad, but neither was it good. It was a bang average meal, if that. For the prices, the portion sizes were small+not worth it at all, especially considering the service. We ate our food, then proceeded to pay the bill. Initially, we were charged the full amount. We informed the gentleman (who seemed to have no knowledge of this). He had a conversation with the manager+gave us a revised bill of 20% off! A whopping 20% for the service we had, was downright condescending. The gentleman then disappeared+left us to the mercy of another man. I explained to him everything about our experience, at which point he never owned up to his or the restaurants mistakes+kept saying "come on bro, its eid". He said we seated you in adequate time, I told him of the booking. He said "we have walk ins as well though" - what relevance does that have to a prebooked meal. He also said "we're both muslims" and "some staff are fasting+we have another busy day tomorrow". What relevance does my religion or tomorrow have to do with the service I received. I have worked at multiple restaurants, both as a manager and staff member, both fasting+not+I have never delivered this service, so that excuse is absolute wank. If you cannot manage a busy restaurant, you should not be running a restaurant. If you can't provide the level of service you claim to have, what is the point?!?! They were seating people who were crowded at the door+paying no attention to the people sat down. Another table in front of us had a similar service. A downright disorganised shambles of a restaurant. Throughout the whole ordeal the manager continued to maintain it was no fault of theirs+it was just busy. At least an admission of guilt would have been nice. After 15 minutes of a loud debate on the restaurant floor, he gave us an additional 10% (a whole 30%). We were sick of arguing+wanted to leave, so we settled, although were still not happy about how it was handled. I would NEVER recommend this restaurant+would avoid it at all costs.

Shayaan helped us and provided excellent service. Tayibah also gave us an excellent service.

The best experience , food and customer service . Super good work team . I tried the bullion burger and it super Yuuuumy . Again well done team

We had a fantastic time at Blac Restaurant & Lounge, even though it was super busy for Eid. The food was absolutely delicious and cooked to perfection. Despite the crowd, the service was still top-notch—staff were really friendly and helpful, making sure everything ran smoothly. The restaurant itself is stunning, with a great atmosphere that made the whole experience even better. Honestly, we can’t fault a thing! Would definitely recommend and will be coming back for sure.

Mo shisha gave amazing service for our meal

Great food and excellent service from Mo Shisha

Great food and service from Shak, gave us a free starter whilst waiting and was really nice and friendly!

Food was really great amazing staff. Shak gave really good customer service, very polite.

Shak gave really good customer service, very friendly and very nice atmosphere. Staff made sure we were happy with the food and had everything we needed. 10/10!!

Amazing food and good vibes. shak was absolutely lovely and gave us good hospitality would recommend this place.

Mains were good but the starters not as much. Loved my drink though, was so nice.

went on Saturday night waited ages to even get served, had food poisoning ever since so has multiple other people too.

We were really looking forward to celebrating a close friend’s birthday here, but sadly the evening turned out to be a huge disappointment. We had booked a table for 7pm, expecting a smooth and enjoyable night. Instead, we were left standing around for 25 minutes. It already felt like our evening was being pushed aside. When we were finally seated, we assumed things would improve — but they didn’t. We waited over an hour and a half for our food, with no updates, no reassurance, just silence. It completely killed the mood. We were there to celebrate someone special, but instead we spent most of the night feeling ignored and hungry. What made it even worse was the attitude from the manager. When we politely raised our concerns, hoping for some kind of understanding or gesture of goodwill, we were met with coldness and defensiveness. There was no care or compassion, no effort to make things right. The food, when it finally arrived, was okay — but by then, none of us were in the mood to enjoy it. What should have been a joyful celebration turned into a stressful and disappointing experience. We left feeling deflated and let down. I wouldn’t recommend this place if you’re planning a special occasion. It just wasn’t worth it.

It was a good service from mo shisha

Mo shisha, Had a great experience with my boys.

Beautiful environment and mo shisha was a lovely waiter for me and my brothers he helped us a lot and handled everything

Mo shisha really good service food is banging very friendly

Went for my cousin’s 19 birthday and the food was really good but the service really stood out to me! All the staff were so lovely and the food was prompt and Shaq in particular made sure all our needs were catered too. The music was lovely and the atmosphere was really great, not to mention it’s really pretty. Also the photo booth was great! Definitely check it out

A Birthday Ruined – Unacceptable Service & Disrespectful Management What was meant to be a special and memorable 22nd birthday celebration for my friend turned into one of the most frustrating and disappointing dining experiences we’ve ever had. We called ahead and made a reservation for 7 PM for a group of nine. Arriving at 6:55 PM, we expected to be seated promptly, but instead, we were told to wait 10 minutes while they “prepared the table.” That 10 minutes turned into another 30 minutes—with the manager suddenly telling us the delay was because of Ramadan and too many walk-in diners. Why even take reservations if they don’t mean anything? By the time we were finally seated at 7:34 PM (as confirmed by the bill), things only got worse. We waited 20 minutes just for the waiter to take our order, and were told food and drinks would arrive within 15-20 minutes. That never happened. No updates. No apologies. Nothing. Just us sitting there, hungry and uncomfortable, watching other tables get their food while we were completely ignored. We waited over an hour just to get our starters. An HOUR. After that, our mains took another 30 minutes, adding to the frustration. The waiting ruined the entire mood of the night. And when the food finally arrived? Disappointing. • Lamb chops? Overcooked, tough, and chewy like rubber. • Chicken biryani? Rice was mushy, flavorless, and unpleasant to eat. • Overall? Lukewarm, bland, and overpriced. We were promised a birthday package as compensation for the ridiculous wait—cake, sparklers, and champagne. But when the cake came, there were no sparklers, no champagne, just excuses about them being “out of stock.” At this point, we had had enough. We spoke to the manager, hoping for at least an apology. Instead, we were met with rudeness and condescension. He constantly interrupted the birthday girl, refusing to let her speak. We literally had to tell him, “Please let her speak.” Instead of acknowledging their mistakes, he just blamed Ramadan and fasting customers, as if that was an excuse for making people with reservations wait over an hour for food. In the end, after arguing back and forth, we managed to get £45 off our £230 bill—but honestly, even £170 was not worth the stress, disappointment, and ruined night. My friend’s 22nd birthday was completely ruined because of this place. We missed out on so many plans we had for after dinner because everything took so long. Instead of a night of celebration and joy, it was a night of frustration, disappointment, and regret. This wasn’t just bad service—it was a complete lack of care for their customers. If you’re looking for a special night out, good food, or even basic respect as a paying customer, do yourself a favor and stay far away from this place.

Banging food. Friendly service. Great atmosphere

Tasty food. Welcoming service. Amazing atmosphere.

The atmosphere and food was amazing. Banging food aswell

My second time visiting blac. I loved the food. It tastes like home cooked and k had a chicken dostaan with rice. Amazing! My friend had alla something lasagne. She loved it to. Staff were friendly. Both times I’ve been to blac,, I’ve had a pleasant experience. I would go again.

amazing food, outstanding service, amazing place i recommend

Honest Review as always I went with my wife and we ordered the highest recommended items on the menu. The diamond which is a sirloin steak with a kebabish, mac and cheese and chips and we also ordered the chicken dinner. The lady who took my order was very nice. The food took over 45 minutes to come, the steak had too much fat and was very overdone when I only ordered the medium rare. The chicken was hard and tasteless like majority of the food. The mushroom sauce was bland and the gravy was just warm water. There was no flavour to the food and it was big disappointment. This was after a series of disappointments aswell like when I booked the reservation for this place but when I arrived they never had any seats available. The food overall wasn’t good and I could tell that majority of it wasn’t fresh and is frozen. The service would have been at 4 stars however a couple of things let it down such as one worker with platform crocs and two workers on the drinks bar kept staring at my wife. Maybe it’s because they’ve never seen a white person before but this made her very uncomfortable and ruined what was already a bad experience. Another issue was when trying to eat the manager was screaming and shouting at the kitchen staff and the whole restaurant could hear him again ruining the service. The atmosphere was good apart from the fact the door next to us kept being left open and it was getting really cold. The floors also haven’t been polished in a long time and the place looked like it just needed a deep clean to get it to the look it has online. I don’t think I’ll come back here again especially when I’m trying to enjoy my meal and people who are dressed like they’re either going to the strip club or broad street keep coming in and out of the restaurant to go to their shisha section. This place is not too family friendly as that section should have a separate entrance to allow people to eat peacefully.

These guys clearly don't understand the concept of a booking system. We reserved a table for iftar however, on arrival I was told that my table was given to someone else which was a walk in, make it make sense please? Drinks were very nice, Tajpuri donner was decent as well, atmosphere was horrendous, the music was way too loud, I felt as if I was at a night club, I know it's Ramadan so it's bound to be hectic during iftar time but more organisation is needed, the manager Shoaib and the one that looks like Ronaldo Jr displayed great hospitality so credit to those guys! Overall 4/10 🙁

Was a really really nice restaurant I loved it so much especially the food it was delicious and the atmosphere was amazing,credits to our waiter moshisha I’m sorry I I spelt his name wrong but he was a great help and very friendly!

Mo shisha served us our meals and he was very lovely

The service and food was very good. Mo shisha attended to us and the service was amazing.

Mo Shisha was lovely. Treated us well. 10/10 would recommend.

Mo shisha was such a lovely server, very helpful and kind. Had a lovely time with friends

Went for my son's birthday. At first we were brought a plate of fruit and dates to open our fast, the food arrived a little later but was all together and was really tasty, ordered the bottle of bubbly and slice of cake which was a really nice touch. Would definitely recommend and go again. We all really enjoyed ourselves. 5* customer service aswel

Went for my friend’s birthday and the restaurant was very busy so we had to wait for quite a while but we was given complimentary drinks and sides as an apology, the staffs are lovely and apologised for the slow service because everyone was fasting so it was understandable, and yet they still able to deliver good customer service.

Absolutely beautiful place the decor was 10/10 perfect for pictures. The food was great the customer service was on point shayaan halima and tayba were very attentive and made sure we had everything and made our experience there enjoyable I went there with my husband and my son. Would definitely recommend this place to all my friends and family perfect place to come visit for the food decor and service

Would give 0 if I could, we've reserved a table but on arrival we were told "you came on time so i gave your table away you should've been early" 😒, way too loud, got headache within 10 minutes of being there, food is very basic not worth the time and money.

Wow oh wow. Understandably I went for iftar here so my experience was a bit skewed. Nevertheless this was by far one of the worst experiences I've ever had. Came all the way from Leicester. Granted it was a bit last minute on our side. But as we headed down we called blac to see if we could book a table. Spoke to a girl who confirmed she booked the table for 18:15 We arrived there 18:19. Granted 4 minutes late. But was told by the main man we don't actually take bookings. Great, thanks for letting us know now that we can't go anywhere else for iftar. Even though we heard another group who booked a table, be told because they came 20 minutes late they gave their table away. So I'm presuming because we were 4 minutes late they gave it away. Just be honest man and say that. Okay we waited for a table. Which we got at 18:45. Ordered around 18:50. And not even 30 seconds later dynamite shrimps came. Gave me the impression they were leftover but hey ho we ain't complaining they were nice. 6 tiny shrimp and a portion of asda salad for £10. Then waited till 19:42. Where I finally lost my patience after asking several staff how long the food will be, to which I received no response. I told one staff member just give me the bill for the 2 drinks and the starters and let us leave as I'm literally starving. Magically the food came 3 minutes later. The food was okay. Nothing amazing nothing terrible. A solid 5 out of 10. I don't know if I just came at a bad time but unfortunately I won't be coming back. Feedback 1. Just be honest about bookings and if you gave the table away 2. Respond to queries about how long food will be. 3. Restaurant was super noisy, music too loud. 4. Staff were polite just a bit too busy I'm presuming.

the customer service was on point came at iftari time so was busy got a free side to compensate. The man who served as was lovely, great food 10/10 would definitely recommend !!!

Booked this restaurant for my friends birthday, my partner and my friends partner also accompanied us for iftar ( we’re both with Muslim men) and travelled to Birmingham to experience some of the worst service we’ve ever received. We booked our table for 4 @ 6pm and when we arrived, the host at the door was abrupt and rude, we stated we booked a table for 6pm and that we was wanting to be tabled for iftar, he then seated us at the front door where a que of people were stood around us and the door was being held open, walk in customers were getting seated away from the door but pre booked customers sat by the front door? we politely asked if we could be seated else where as it was extremely uncomfortable and cold the staff member went to get the rude host and he started being so rude and abrupt to us saying that other people are here for iftar and that we will be staying here at the front when my partner stated that we too was here for Iftar he was still being persistently rude and very passive aggressive to which left us no choice but to leave the restaurant. I have never felt so uncomfortable and uneased before and I would never return to this place. After returning home I have read through many reviews that also state bad service, does this not give you cause for concern going forward with your restaurant?

The place has very nice food and the people were welcoming. Made sure our food was good and we have everything we need. The food was hot and of good value. I would recommended it!

Enjoyed the food. I was served by shayan, maariya and muskan. They were really attentive and kept on checking up on us. I got the lamb dinner with a passion fruit daquiri. Atmosphere was really good aswell. Thank you so much guys!

Had an amazing birthday. Was served by muskan, maariya, and shayan. Customer service was so good. Food and music was really good. I ordered the flame grilled chicken steak with a side of mash alongside a coco-colada. Thank you so much guys for making my birthday special!!

Mo shisha was a very good waiter he was very friendly aswell as entertaining and gave good service

Lovely food and nice generous staff. Place is beautiful with it’s interior and neon signs

very cutesy and the workers are nice

mo shisha very good service, food was great, ordered share platter for two, chicken wings, pieces, and lamb chops were flavoursome and delicious; presented excellently. steak was cooked good as well as the chips macaroni and cheese and the donner which came with it. shisha was also good, smoke was fine and flavour was good too

Mo shisha has given us great service highly recommend Blac!

Not for families, wouldnt call it a restaurant, more like just a shisha place. music too loud and food is overly priced and tasteless. What a waste of time and money!!! Let's not even talk about the rock hard lamb chops!!! Basically if you cant cook or know what good food tastes like, you will love this place lol Absolutely overrated.... wasted £110. Definitely won't be coming back...

The place looks absolutely beautiful however the food was extremely disappointing. I visited yesterday whilst I was fasting. Unfortunately, my food arrived and was on the colder side. I ordered the lamb chops and the tandoori chicken. The lamb chops Had an okay flavour but very similar to what I have had before from other places and unfortunately they were overcooked so were tough and the chicken was extremely salty.

The food was amazing and , Halima, tayba and shak were very accommodating and catering especially with my friend being a niqabi alhamdulillah Great place will definitely be back

Manager and owner were so nice and constantly made sure we had everything we needed and the food was amazing. Even gave us a space to pray in.

mo shisha served us and gave us excellent service will be coming back !

Was a really nice and lovely experience all the staff very nice especially mo shisha.

Celebrated mum’s birthday here, honestly the best service I’ve ever received. Made the experience amazing for all of us, will definitely be coming back soon!

We was served by tayibah, muskhaan, haleema and Amina, they were very welcoming and customer service was great. Desserts were lovely, food and drinks were nice but chips were cold.

Great customer service, great food

Absolutely amazing! The food at Blac Restaurant was out of this world. Every dish was bursting with flavor, and the presentation was top-notch. The atmosphere was vibrant, making it perfect for a night out. Highly recommend for anyone looking for a fantastic dining experience!

Great service form Tayibah, Muskhaan, Haleema and Amina!

Amazing food, we ordered the chicken nachos and loaded fries for starters. Nachos could have done with more chicken as it was just few bits scattered on top, my youngest daughter chose fish finger chips and I got to say that was the only thing that was full of oil, the fish fingers and chips was very oily, we had KEBABISH Parma for mains and it was so delicious. Again the steak chips was far too oily. We was served by Jooba and Mo Shisha. I got to say I have not come across more friendly person in a restaurant then Jooba. Little tweek on the starters and especially the oily side of things and guys are on point. Thank you 🙏🏽

Had an amazing dinner at Blac Restaurant celebrating my friend’s 23rd birthday! The food was delicious, so flavourful and beautifully presented. The service was exceptional, Mo shisha our waiter was so friendly and the staff made the occasion feel extra special. The birthday package was a perfect touch to the celebration, I’d definitely recommend.

Mo shisha Great service, very fast and got all our tables order accurate. Was very respectful and kind

Shayan,haleema, Tayibah and the rest of the team where great today, food was fantastic came out quick too brilliant.

Mo shisha Great service and so nice to us. Quick served food and good food.

Mo Shisha was absolutely amazing, his service was spectacular. He made me feel apart of the family. Will be back 100 percent.

Mo shipsha was our waitor and gave brilliant service our whole time there. Food was excellent. Would highly recommend

mo shisha ver wonderful very good server all smiles made the experience super great

Mo shisha Beautiful restaurant lovely staff and great food, thank you so much!!

Well portioned, good quality and lovely service. Thank you Tayibah, Haleema and Shak.

Had a good experience at this restaurant really friendly staff, tayibah,muskaan,haleema and mosif. Food was really nice and well presented aswell

The food is 10/10 and shisha 10/10 Everything was a 10/10 would 100% recommend Our server shamans and tayibah had such good customer service skills. So friendly and was very attentive

Lovely customer service and food was really nice would definitely recommend this place. Tayibah shayan and haleema were so amazing

Lovely and energetic staff. Had a great experience

Amazing place. Shayan and taibah were very hospitable

the staff were lovely and the food came out really quickly, had a great birthday !!

Blac Restaurant offers a stylish setting with modern decor and a diverse menu blending Asian and Western flavors. While the food is decent and drinks are just okay, the service is generally good, with friendly staff. I found a small hair in my dynamite prawns, which the waiters replaced without any hassle. The ambiance is a highlight, making it a pleasant spot for a meal or shisha, but consistency in food quality could be improved.

The food bangeddd and Tayibah, Haleema, Muskaan and Mosif gave such good customer service guys I recommend😛

Amazing food and service. Aesthetic interior with a vibey atmosphere. Food did not disappoint. Definitely recommend whether you’re going out with family/friends. Our waiter Shayan provided quality service and was helpful throughout our time there. Will visit again soon!

Mo shisha was very kind to us, made sure we were happy with the service we were getting. Food was really nice! Will definitely be coming here again! Thank you guys

Mo shisha is the best good flavour

Very nice restaurant and atmosphear. Very good service sorry I fogot his name but this tall guy was fabulous. Verytasty food. ❤️ Our special birthday treats were also great

Come today for a birthday celebration! Amazing food and custom service for Shan, everyone came out well presented, and tasted just as nice and it looked! Will definitely be returning!

10/10 service was top tier, food was absolutely amazing so delicious and speedy aswell!!! Mo shisha was a such a good waiter too polite and kind and the aesthetics was sooooo beautiful

Mo shisha 10/10 service and well mannered worker who provided amazing service throughout the time there. Food and cake was perfect would highly recommend and would come back.

mo shisha had lovley customer service ,this place has a beautiful atmosphere ,kind workers and amazing food. would deffo go again!

Brilliant Atmosphere. Service was excellent, food was given within 10 minutes. Shayan was the waiter who served us and he was brilliant. Definitely Recommend

Mo shisha I really loved their services and they have a lovely staff

Mo shish was brilliant with his service 👏

Food was fresh and tasty, service was great Shayan and haleema were kind friendly and quick loved it all.

Excellent experience, all the team was great especially Shayan his service was fantastic, will be here again 👍

Mo Shisha the best in the game 🔥

Excellent service from Shak. Give him a raise!

So we came here for my birthday and i was honestly shocked when me and my friends came into the restaurant. When we arrived there, they said the wait was going to be around 5 minutes but was like a good 20 minutes, anyway so we get seated, we ordered food, and the waitress comes out with only 3 drinks when there was 4 of us and it was just for a simple cola from the tap ? anyway it did unfortunately came out 10 minutes late. I’m thinking now that my drink has came, the food is now going to be late. We did get our food around like 8:15-30ish and i just eat the chips and put everything else in a takeaway box just the burger. we had a word with manager and he then after the conversation he did the same thing again trying to take his time for a simple ketchup. So me and my friends left after that horrific experience i will never be coming back to eat at this place😠. also the tall one wanted to be rude to us form no reason like hello can you please just stop because i do in fact work in hospitality and it’s always about putting customers first the customers are always right no ? so where was the “best customer service” there tik tok? they did in fact give us a £20 discount but it was in fact shocking. us paying for over £100 from that place. they must be playing a joke. no in fact it WAS A JOKE. sometimes don’t believe in tik tok or social media like that please and thank you.

Food is delicious and flavourful the shisha was incredible!

Service and food was excellent. Would recommend and 100% will be coming again.

Really good food and great service Didn’t wait to long food Egg fried rice and signature chips were delicious would definitely recommend Also very accommodating for my allergy

It was a really nice and lovely experience. The staff’s were nice and orderly.

horrible service we call the lady on Valentine’s Day telling her to book us a table and she told us to walk in and once we went there at 10:30 we got ready and everything there was around 15 people in the line which is very inconvenient meaning we would not be on the table for like another 2 hours don’t say to walk in if it’s actually not a walk in situation. horrible valentines ruined

Amazing service form these girlies Halima and Muskaan had a great time And shakk🩷🩷