Bill's Restaurant & Bar - Cardiff Bay in Cardiff

Once again, excellent service from the staff, great food.

Excellent vegan options! Loved the breakfast

Service was very poor this quiet Monday night. I had a birthday prosecco offer which arrived with no comment. We asked 3 times for water. The food order arrived quickly, but without garlic butter served on the side as requested. The chips were hard and seemed to be reheated. When this was queried they brought out a dish of garlic mayo, then added it to the bill! The crab and macaroni didn't come with the croutons or lobster mayonnaise as described on the menu. When I queried this, a waiter didn’t know how it should have been served but brought some 'extra' from the kitchen. We got the impression we had the stand-in chef and staff. The team were busy clearing away for end of service so they did not ask about how our food was. Appalling service from this Bill's and expensive poor quality food. Needless to say we didn't pay the service charge, which our waiter discussed loudly with the team leader, right beside our table!!! It's put me off visiting other Bill's, so well done Cardiff Bay for failing the brand. Finally... the disabled toilet door on the ground floor, which I needed to use, was so hard to open and close, I didn't dare to go in. Not accessible and disgraceful!!!

Excellent service and food was stunning, service was great

Lovely place. Food excellent but takes too long to arrive and there's no follow up from waiting staff to see if you want to order anything else. When you manage to find somebody it takes so long to arrive you wish you hadn't bothered!. I hardly go there any more because of this. May be ok if you want a long leisurely meal experience.

I had an amazing experience. Good quality food and a waiter named George Hands provided an excellent service. Would most definitely recommend

Amazing location and ambience on a sunny day down Cardiff Bay.

Lovely warm welcome and great service from Megan. Not forgetting the lovely meal. Everything tip top. Will definitely return. Thank you meg and all. Mark Harris

Update: A friend booked a table after work mid week and it was quite busy. Service was a little better, although slow, and the menu had changed. I tried one of the specials which was a vegetarian pea & goats cheese risotto. It was ok but the only goats cheese was the thin slice on the top, so overall it was very sweet and not well balanced . My friend had the chicken with truffle sauce which she enjoyed. Still feel it's overpriced, and that sadly, they've lost their edge. Shame. I usually enjoy Bill's but sadly was very underwhelmed on my last visit. The restaurant wasn't very busy and felt cold. The food was mediocre & our group felt it was very overpriced for the quality. We were constantly asked about allergies to the point of ridiculousness, possibly 6/7 times. Different servers kept coming to our table which was part of the problem but the whole experience was uncomfortable. A shame but it needs a revamp and I'm certainly put off going again.

Don't normally leave reviews but this one I felt needed to be said ... Absolutely blown away with the service we received today 😀... Firstly this place is very pet friendly.. server said hello to the dogs and came out with a bag of denzels treats for them .. we order breakfast we had one child that has cows milk allergies this was dealt with great 👍 breakfast had vegan butter.. colouring place mats and crayons for the kids ... Food was fresh... Good portions.. would highly recommend and will definitely be back Thank you bills for a lovely brunch

Nice enough breakfast, but our table was near a narrow walkway, and we were constantly bumped, knocked during our meal. This was predominantly by staff which made it worse.

Great healthy and tasty food, enjoyable setting, and plenty of space. Bottomless pancakes with vanilla ice cream and Biscoff crumb are highly recommended.

Great place to have a nice meal. The wait was a little long around dinner but makes sense for such good food. The blonde hostess was very friendly and helpful, and great vibes from all the portuguese speaking staff, highly recommend

Food was ok, however you have to pay extra if you want beans added to full breakfast, which is weird cos I didn't think beans were optional in a breakfast? Prices on the menu don't seem to include the tax as that was added on in the final bill. I also didn't appreciate service charge added but luckily you can opt out of paying it.

Very disappointed, my first choice was the Burrata cheese, red pepper and basil, but they had run out of cheese. So, I ordered the Santorini salad, I requested no olives and no date molasses. However when it came I have no idea what the green stuff was, it certainly wasn’t lettuce of any kind and was tough as old boots. The feta was barely visible (a small amount so crumbled it disappeared into the green stuff) and the whole dish was covered in what seemed like a whole onion. There was no cucumber and I had 2 baby plum tomato halves and no mint at all So I have to say I certainly would not order it again I I feel I paid £14 for a meal which was severely lacking in anything. I do not recommend at all. This was the only course I ate and when I was offered a takeaway box I refused. What would I want with a box of green stuff I also dislike dogs indoors at restaurants. I feel it is very unhygienic Outside is fine, but indoors when people are eating is a definite no for me so I would not visit again

Lovely afternoon celebrating a friend's hen get together.Service was great and food really tasty.Staff were super too.

Had a lovely brunch with my family at Bill's Café in Cardiff and couldn’t have asked for a better experience. The food was delicious, the atmosphere was relaxed and welcoming, and the service was outstanding. A special shout out to Imogen, who truly went above and beyond to make us feel comfortable and looked after. Her warm and attentive service made our visit extra special. Highly recommend for anyone looking for a great brunch spot with amazing staff!

Megan was a great server! Polite and lovely food x

Pretty poor. Very slow service. Prices inflated, quality down.

Wow what a great restaurant. Food was fab, didn't have to wait long. Staff very friendly, great atmosphere. Would highly recommend the cinnamon donuts

Cat was amazing, anticipated needs, polite and helpful x

We had such a great time! The food was amazing and Cat gave us incredible service which made the experience 10x better. I would definitely come back again

Delicious food! Cat went above and beyond which made our visit. We’ll definitely be back.

We had an amazing breakfast here when visiting. In particular shout out to server Cat, for her amazing service and energy! Thank you so much for starting our day with a smile! 🫶🫶🫶🫶

Large table for a family reunion. Thank you so much Slawek, what an awesome host! He genuinely made our night. The food was awesome but service throughout made it so special for us. So attentive, but not intrusive, really funny and did everything to make our night perfect. Thank you so so much!

Friendly staff and good food, we enjoyed

Food was lovely and great staff

We come here every few months or so on a nice day to sit outside and grab a few appetisers and a drink. The food is always good and the turmeric latte is very nice.

Busy for a Monday night and did not book. Waiter very attentive, recommend the steak and burger

Not as good as it has been. Brunch lukewarm. Service very good.

The food arrived within minutes of ordering. It turned out to be the wrong order. I was disappointed there were no apologies. We had eaten and was out in 25 minutes. I felt there was no dining experience. It felt rushed, and I was let down. We have eaten in Bill's before in Cardiff town and loved it.

Food was SO good. Staff were lovely and courteous. It was my partner Woody's birthday and they gave us his meal for free! We loved it

Slawek was absolutely fantastic! Great service and great recommendations!! All round perfect waiter.

Very salty. Unfortunately, I didn't like my breakfast.

Really liked the service. I thought most food was above average

Our waiter was lovely and organised .. Others weren't ....however I think the restaurant was busier than expected (I hope) food could have been served warmer .

Good food and friendly, efficient service

Great place, sat outside. Good yummy. Vandy our server very friendly, quick service. Food and drinks came in good time even though very budy. Will come again.

Stunning food. Great service. Downside was unknowingly paying £7 service charge.

Was nice to get back to Cardiff Bay

Great food and service.staff were accomadating

Great place to go for a pre show meal

Slow service and average food sadly. BBQ Bourbon Burger was good but the chicken was a little dry and the sea bass and fish pie were average. However, the food wasn't the biggest issue. It took at least 45 minutes between finishing starters and the mains being brought out and that was after asking where it was. I fear the issues with the food were linked to the delay, got the impression some of it had been waiting on the pass for a while. I won't be rushing back. I won't refuse to go back if someone else suggested going but I won't be recommending going back unfortunately.

Amazing place, we went for brunch. Amazing service, atmosphere and the food is stunning

Lovely venue, great staff, and fantastic food 👌

I usually love Bill's and visit quite often with my friend when we go to Cardiff. However, this visit just about everything went wrong. Our order took well over an hour to arrive and was not great when it did. It is a shame because we had other people with us this time and none of them want to visit again. We were given a considerable discount and meals were taken off the bill but would have much rather have paid full price and eaten well. We were all looking forward to desert but didn't dare order anything else as there was no saying how long that would have taken.

Good service, lovely food but a lack of atmosphere within restaurant. Had to book as it was new years eve.

Beautifully cooked and presented. Staff were really friendly and helpful. Would absolutely recommend.

Very good meal out with wife and kids. Quality of the food was top notch; wife and I had the Eggs Benedict, watermelon salad; kids had the mac and cheese and the fish fingers. Everything was great, and super service from Gabriel, who did a great job of looking after us. Highly recommend.

This place had good service, but the portion sizes were so terrible, I ordered a loaded fries and fries and the portion were as if it was for a baby, daylight robbery. The fries were also so hard that the fork I was using started bending. Poor food and prices for how much you get. Pretty dissatisfied

Five stars for service. So good.

The service was excellent. Myself and my daughter have different allergies and they catered for us very well. They are dog friendly which was a bonus. The food was excellent. Would highly recommend this restaurant 👌

The breakfast was OK...nothing particularly special. I was disappointed that they added a 10% service charge without asking me first...I also left a cash tip! It ended up being an expensive meal! Check first before you pay!

had a christmas meal there, great food, good vibe , party games at the table and daughter won a bottle of procecco

Went here for an early Christmas dinner. Food amazing and service was second to none. Best I ever had .thanks to all and the chef that came over to say hello.

Very nice atmosphere, came here with friends to have brunch. Waitress was very nice and friendly, definitely felt very well looked after. Very nice customer service.

Great place to eat and drink in Cardiff Bay, opposite the Mermaid Quay car park. Iwona and her team were great throughout our visit. I had the Chicken Shawarma and Veggie sharing platter. Good value for money and dog friendly.

Just disappointed. The Beef burger was cold, I should have sent it back but I didn't want to wait any longer for a new burger to arrive. You can't pay with cash, which they do not tell you up front. If you only have cash on you, they will use their own card to pay for you bill and then take the cash from you 🤣 just bizarre. The toilets are just rough, had to ask for toilet roll, they are upstairs and it's like a forgotten world up there. I'm sorry but I won't be returning and I wouldn't recommend to anyone, there are much nice restaurants in the Bay... Avoid!

Apart from oversalted chips, everything was perfect.

We always enjoy a trip to Bill's.

Enjoyed a family get together, the restaurant has great atmosphere

Disappointed that Two of our meals came out 10 mins after the other Six and that the eggs were then missing off of the final meal, causing a further five minute delay. I thought a gesture of a reduced bill or removal of one of the meals from the bill would have been made. Also disappointed that despite us mentioning it at the time of booking that no gesture was made as it was my daughter’s 18th Birthday. Not even a ‘Happy Birthday’ from the staff, even though she was wearing a big Birthday badge. This has been a regular spot for us to celebrate family occasions in the past, but will consider different options going forwards. Poor show Bills.

I didn't have a reservation, but the kind manager made space for 1. Never heard of this place till now, menu has usual offer, I wasn't too hungry. Had the cesar salad, was OK, chicken dry, and very little dressing. Was ok, staff lovey

Fab service, waiter went out if way for us. Recommend a visit and I will definitely be back

Pleasant enough place on arrival , however we waited 35 minutes for brunch to have it served cold. It was quickly remade to be fair but it seemed like the mushrooms had been refried and over done and generally not great quality for the cost. No compensation was offered and a 12.5 % service charge was added to our bill. Over priced and not great quality or overall experience.

The food was so tasty and the service was wonderful. The staff was very efficient and welcoming.

Food was lovely, but we were disappointed with the shift manager. My partner took my blind daughter to the loo and we were asked about drinks. I said I wanted two minutes and the waitress was fine. The shift manager came and asked again as my partner was getting back from the loo and helping our daughter to her chair. When we said we needed another minute, she simply walked off without saying a word, which we found very rude and made us feel uncomfortable.

Food very mediocre steak very tough,Service was very good Drinks very expensive £11 for two small bottles of Cider same for two cans of IPA.Hope I don't have to return.

There were 6 of us. Half of us got our very pleasant food and drink nice and quickly. The other three had to wait an extra 30mins before they got served. Obviously something didn't happen the way it should. Rather upset the overall timing for the afternoon.

The service is very good. The food quality is decent, our Australian wine was very good. So I’m giving it a 5 for its nice atmosphere and quality.

Delicious fish pie and garlicy green beans, and a good pot of tea.

Had the Eggs Florentine and it was really delicious, a bit too much hollandaise sauce however but nothing too major. Also never got a refill of water after asking for it, but it was quite busy as it was a Sunday evening. Lovely staff, been once before and will definitely come again.

We went there last night as a party of seven. It was a Saturday night but the service was slow, when the food arrived it was warm. Food had to be returned and didn't replace cutlery from our starter coarse so had to wait a while for cutlery with which food just got colder. Staff were lovely but in need of some additional costomer care issues. Complained and had a refund and to be fair they even added a voucher. Again not the staffs fault they just needed more staff for a busy night.

Lovely breakfast, chorizo and eggs were very nice

Good service and excellent food 👌

Another great breakfast in bills, they never disappoint us thanks 🙏

Busy, but relaxing atmosphere with plenty of space for family and our little dog Slight mistake with meal ordered, which they quickly corrected. Food delicious, plates emptied when finished. Thank you, we'll be back soon

Really enjoyed our visit. Wish they had Welsh draught beers, but the Peroni was great. Fish pie was fantastic, best I've had, delicious with chunks of tasty smoked seafood topped by aged Cheddar mash. Great burger too. Cheery service. Well recommended.

Had a good mid week meal here. Food was good. Service was excellent, friendly and polite. Place wasn't too noisy which I appreciate. Will be going back.

Busy but still plenty of tables to be had. A lovely vibe in this place.

Very slow service, drinks were placed at least 15 minutes before ordering food but arrived after. Had to get waiters attention everytime.

love this place, doggy menu is so sweet

Lovely building especially, the restaurant was very formal, and pretty. Quick drink and left.

I'd love to give all fives, but I don't want to overstate it too much, I'll never get a seat again! Food was really tasty, the staff were very attentive, even though it was busy. Price was reasonable. My first time at Bill's was a great experience. 👍

Had a great meal tonight in Bills in Cardiff bay. Staff “ Heather “ was polite and professional with a few tasty recommendations. Prices were fair, thoroughly enjoyed eating there and Cardiff bay in general.

Food was good but the plates, cups and cuttlery was barely washed. There was tiny pieces of food and sticky pices of who knows what (this was before we got our food/drinks) and even after we asked for new plates, cups etc. They were still disgusting so if you work at Bills and you wash the dishes, please wash them properly or of you use a dishwasher then please fix the problem. Staff was friendly. Sadly, I did not think of taking a picture but if I ever come back and they still don't wash their dishes properly then I will add photos.

Visited here for weekend brunch with friends. Nice big menu with plenty of options to choose from. My eggs on my eggs florentine were rock hard and the sauce became sickly after a while. My friends egg on her breakfast was also hard. We were rather disappointed with the food here. Plenty of options for drinks, and I highly recommend the banana colada! Recommend to book as it was very busy.

Sadly, we didn't have the chance to try the food. We were seated in the corner of the restaurant, and the seating was uncomfortable. The room temperature was also quite stifling. After waiting for 10 minutes without any service, we decided to leave.

Food was bland and didn't seem fresh.

Food took a while to come, they did apologise for the delay. My food, sea bream was lukewarm and dull, but was so hungry so I just ate it. I should have let them know, but time was pressing for our show. My husband’s dish, one of the specials was only Ok too. For the price of the dishes the quality of the food is okay. I need to remember it’s a chain restaurant. Staff friendly and the restaurant clean.

Banging from the first floor all the time

Staff made you feel very welcome. Food was great and quite reasonably priced.

A very pleasant lunch before an afternoon show.

Was at bills in the bay last night for a long over due date night, mrs had the jerk chicken burger and I had the bbq tray. Service and food were amazing, could not have asked for a better night definitely be back again when we can get another child free night or with the little one

Lovely interior, good food - the matcha could be better and the service a bit more attentive.

Yummy choices for foods, lots of breakfast choices if that's your thing but we waited and had mains, super nice seabass with pinenuts, some cocktails which were quite tasty but strong. Waitors were lovely and friendly. Suggest booking as this place was busy.

Pretty poor experience, floor was very dirty and lots of rubbish under tables, the main view was of the bins so not great ether. But the worse was how small the portion size, the burger was like a child's burger with a few chips, basically the same size as a happy meal. No draft beer, only expensive bottles. The staff were friendly and helpful, but no where near enough competition for the rest of the poor experience. Don't think I'll ever revisit a Bills

Always satisfied here, have been on many occasions and it’s always a safe bet. The ladies serving were especially lovely!

Food was nice and fresh overall. A bit pricey for what it was in my opinion, but the service was great and the venue was nice overall would recommend

Lovely venue. Garden wonderful in the summer (today). Enjoyed the food very much. Good service We didnt want to pay the 12.5% service charge. Staff very helpful, took charge off the bill and then we paid £5 tip which is what we pay everywhere. Cashless only there.