Bill's Restaurant & Bar - Cardiff Bay in Cardiff

The service is very good. The food quality is decent, our Australian wine was very good. So I’m giving it a 5 for its nice atmosphere and quality.

Delicious fish pie and garlicy green beans, and a good pot of tea.

Had the Eggs Florentine and it was really delicious, a bit too much hollandaise sauce however but nothing too major. Also never got a refill of water after asking for it, but it was quite busy as it was a Sunday evening. Lovely staff, been once before and will definitely come again.

We went there last night as a party of seven. It was a Saturday night but the service was slow, when the food arrived it was warm. Food had to be returned and didn't replace cutlery from our starter coarse so had to wait a while for cutlery with which food just got colder. Staff were lovely but in need of some additional costomer care issues. Complained and had a refund and to be fair they even added a voucher. Again not the staffs fault they just needed more staff for a busy night.

Good service and excellent food 👌

Lovely breakfast, chorizo and eggs were very nice

Another great breakfast in bills, they never disappoint us thanks 🙏

Busy, but relaxing atmosphere with plenty of space for family and our little dog Slight mistake with meal ordered, which they quickly corrected. Food delicious, plates emptied when finished. Thank you, we'll be back soon

Really enjoyed our visit. Wish they had Welsh draught beers, but the Peroni was great. Fish pie was fantastic, best I've had, delicious with chunks of tasty smoked seafood topped by aged Cheddar mash. Great burger too. Cheery service. Well recommended.

Had a good mid week meal here. Food was good. Service was excellent, friendly and polite. Place wasn't too noisy which I appreciate. Will be going back.

Busy but still plenty of tables to be had. A lovely vibe in this place.

Very slow service, drinks were placed at least 15 minutes before ordering food but arrived after. Had to get waiters attention everytime.

love this place, doggy menu is so sweet

Lovely building especially, the restaurant was very formal, and pretty. Quick drink and left.

I'd love to give all fives, but I don't want to overstate it too much, I'll never get a seat again! Food was really tasty, the staff were very attentive, even though it was busy. Price was reasonable. My first time at Bill's was a great experience. 👍

Had a great meal tonight in Bills in Cardiff bay. Staff “ Heather “ was polite and professional with a few tasty recommendations. Prices were fair, thoroughly enjoyed eating there and Cardiff bay in general.

Food was good but the plates, cups and cuttlery was barely washed. There was tiny pieces of food and sticky pices of who knows what (this was before we got our food/drinks) and even after we asked for new plates, cups etc. They were still disgusting so if you work at Bills and you wash the dishes, please wash them properly or of you use a dishwasher then please fix the problem. Staff was friendly. Sadly, I did not think of taking a picture but if I ever come back and they still don't wash their dishes properly then I will add photos.

Food was bland and didn't seem fresh.

Visited here for weekend brunch with friends. Nice big menu with plenty of options to choose from. My eggs on my eggs florentine were rock hard and the sauce became sickly after a while. My friends egg on her breakfast was also hard. We were rather disappointed with the food here. Plenty of options for drinks, and I highly recommend the banana colada! Recommend to book as it was very busy.

Sadly, we didn't have the chance to try the food. We were seated in the corner of the restaurant, and the seating was uncomfortable. The room temperature was also quite stifling. After waiting for 10 minutes without any service, we decided to leave.

Banging from the first floor all the time

Food took a while to come, they did apologise for the delay. My food, sea bream was lukewarm and dull, but was so hungry so I just ate it. I should have let them know, but time was pressing for our show. My husband’s dish, one of the specials was only Ok too. For the price of the dishes the quality of the food is okay. I need to remember it’s a chain restaurant. Staff friendly and the restaurant clean.

Staff made you feel very welcome. Food was great and quite reasonably priced.

A very pleasant lunch before an afternoon show.

Was at bills in the bay last night for a long over due date night, mrs had the jerk chicken burger and I had the bbq tray. Service and food were amazing, could not have asked for a better night definitely be back again when we can get another child free night or with the little one

Lovely interior, good food - the matcha could be better and the service a bit more attentive.

Yummy choices for foods, lots of breakfast choices if that's your thing but we waited and had mains, super nice seabass with pinenuts, some cocktails which were quite tasty but strong. Waitors were lovely and friendly. Suggest booking as this place was busy.

Pretty poor experience, floor was very dirty and lots of rubbish under tables, the main view was of the bins so not great ether. But the worse was how small the portion size, the burger was like a child's burger with a few chips, basically the same size as a happy meal. No draft beer, only expensive bottles. The staff were friendly and helpful, but no where near enough competition for the rest of the poor experience. Don't think I'll ever revisit a Bills

Always satisfied here, have been on many occasions and it’s always a safe bet. The ladies serving were especially lovely!

Food was nice and fresh overall. A bit pricey for what it was in my opinion, but the service was great and the venue was nice overall would recommend

I had Bill's brunch and it was awful , small portions and stone cold , definitely not cooked fresh, I won't be going there again.

Lovely venue. Garden wonderful in the summer (today). Enjoyed the food very much. Good service We didnt want to pay the 12.5% service charge. Staff very helpful, took charge off the bill and then we paid £5 tip which is what we pay everywhere. Cashless only there.

Slight disappointment as all the meals on offer turned out to be of the pre-prepared and warmed up variety and couldn't be altered. Another unusual thing: the prices are actually even higher than on the menu as they automatically add a 12.5% surcharge for service when you pay the bill, which is done using a QR code! Caution is advised!

Love Bill's and this one is no exception. Great friendly service, seated quickly and the food was delicious. Lots of options for vegetarians.

Had a complimentary birthday bottle of Prosecco on offer from Bills so booked a table, had a delicious leisurely late lunch. The only reason I didn’t give 5 stars for service was that there didn’t seem to be enough staff on duty. The service our servers gave was great, but requests were forgotten about as they were so busy.

Not up to the standard of what I was expecting. I've heard some great things about the one in Baker Street, London, so assumed this would be equally good. It was OK.... food was reasonable, chips portion was minimal. Halloumi sticks were tiny and covered in some God awful sauce - That sauce should have been put on the side as a choice to have for the customer rather than smothered over the sticks. When I told the server that it was not nice she said "ok" and didn't even bother replacing it with a portion that wasn't contaminated by the strange sauce! They were short staffed apparently, which I understand was a challenge but over looking basic customer checks is unacceptable. The stacked pancakes were given with a tiny sprinkle of fruit so I asked for some more and of course they gave another 6 pieces and had the audacity to charge for it. The chocolate sauce had a strange twang taste to it and we were refused whipped cream because they would need to get it from the bar inside..... its all a bit odd really.... Why were they being so awkward and tight with their servings? It's just an annoying experience and won't be returning here again.

Service was slow. We had to keep waving the servers over One server dropped a glass that smashed on three separate occasions. Restaurant very busy.

First time here, one minor issue but thoroughly enjoyed

This little gem of a place is something that I always go back to. Amazing fresh and quality food. The ambience is very cosy and warm. I had the fish pie and the chicken dumplings are hands down the best in town! Would recommend to anyone. Their server Riyan was very attentive and friendly I felt well taken care of.

On the whole a good dining experience. I had a tasty breakfast with my mother. Her poached eggs were perfect, mine were very overdone. I did mention this and show the eggs to the waitress who was very polite and apologised. I do feel in this situation that a gesture of goodwill should be made even if it is to take one drink off the bill.

Food was good but service was poor. I believe we were targeted as Americans. Even though we asked for tap water, and other tables received tap water in a carafe, we were given bottled water and charged for it. At the end of the meal, we could not find our waiter, so had to flag down another one to bring us a bill. We noticed they included an "optional" 12.5% "service charge" (again targeting Americans who are used to paying 15-20% tips). That was bad enough, but then the second waiter never came back with a card reader, so I had to find the manager in order to pay.

My friend and I went to Bill's for the first time recently. I ordered a very delicious Shawarma chicken bowl, just the right portion and full of flavour! Little waiting times for food, reasonable prices, first class customer service (especially from Bianca, thank you for your kindness and helping me pronounce Shawarma correctly after a few attempts) and a very relaxing atmosphere, I am definitely coming back! I am not one for leaving reviews online, but after the experience I had from Bill's they deserve 5 stars!

Absolutely fantastic experience at Bill's in Cardiff Bay. We turned up without a reservation and despite the place being quite busy, we were seated promptly and drinks orders taken quickly. I'm Coeliac which means boring gluten free dining, but in Bill's there is a whole gf menu so I didn't feel left out. I had the Fish Pie and Banoffee Sundae, both of which were different from usual gf options. They also did a gf IPA which I wasn't very keen on but nice to have the option. We were served by Gabriel. He's an absolute treasure. If you're gf, you should deffo give the place a try!

Came on Saturday, smoked salmon was too salty to eat, poached eggs hard , here again today ( not my choice) All day breakfast over cooked dry and disappointing Wasn’t offered desserts..

Great place staff lovley, meal was awesome

Lovely restaurant in Cardiff Bay. Sat outside on a warm evening, tasty food, great atmosphere and our waiter was Gabriel who was superb !!

We were celebrating my son's engagement. Served by Nieve. She was wonderful! Friendly and helpful. Food delicious. On paying the bill she presented my son and his fiancee with a complimentary bottle of fizz! A really thoughtful thing to do. Greatly appreciated.

Always great good and attentive service. Thank you Leo and other staff for your quick friendly service today

Great food, great atmosphere, sat outside and the service was still great. All dishes were gorgeous and prices were fair. Would definitely go again!

I had New BBQ tray and partner had two side chicken.we were so happy with service and food.

AMAZING food, great ambience and wonderful service from Bianca. A place to go back too

Lovely food, very friendly and good service. Good location and lovely ambience. Music playing in the background and not too loud. You can hear what your party is saying 👍. Going again today for my son's graduation and cancelled booking elsewhere 😍

Went there for breakfast and it was lovely, would definitely go again.

Enjoyed a lovely brunch at Bill’s, chose the burger and didn’t disappoint. Amazing waitressing also thank you!

Food is so tasty and stunning. Service was fantastic so helpful accommodating and cheerful. Went for husband's birthday and they brought his dessert out singing happy birthday to him bless. Atmosphere and views stunning we booked but not necessary as they do accommodate walk ins a nice variety of menu and drinks. Beautiful restaurant highly recommend

Great place for breakfast. Warm welcome (from Nieve) and great service from the whole team. Relaxed but good. Highly recommended.

Really nice restaurant all three of us that dined together were very happy with our meals and the service and staff were so friendly and helpful

A fantastic place to go for drinks and food. The service is excellent along with the food. Bill's is such a great place.

Visited for breakfast absolutely loved it can't wait to visit again soon

The food is great, but some of the drinks are inflated with too much ice.

Great place, great food. Ideal for a refill and refreshing.

The welcome and atmosphere was lovely. Sorry to say that the drink glasses provided were dirty and had to be returned and replaced. I ordered steak which arrived wrongly cooked so had to wait for that to be resolved whilst the rest of the party ate their food.

Had breakfast here. It was really nice food and a gloriously day to sit outside on their terrace. I had the traditional breakfast with avocado and black pudding as extras which was delicious. My wife had hummus and sourdough and really enjoyed that (if it's your thing I suppose) and our young son had "the best pancakes in the whole world ever!". We had freshly pressed juices with our meal which were also yum. The inside looked nice too for weather not as glorious as ours. Would recommend for breakfast or brunch! 👌😋

Came with my toddler, friend and daughter. Everyone enjoyed their food, staff were very attentive, polite and friendly. Service was quick and food wasn't a long wait either. Great standard also visually appealing.

Bills is always a great place to dine. Service is friendly and quick and the food is always up to scratch. A great place for a family gathering

Really polite service. Swopped a brunch for a veggie brunch / with no hassle thank you .Food was fab 👍 Full to the brim !

We (me & the wife) love Bill's. The food is always lovely & the atmosphere nice & relaxing. They also serve North Brewing beers there, which I love. Great place.

Bottomless pancakes - what more do you need to say? Every single bite was delicious and you can order your next plate before you've even finished your first. Choose from 3 different flavours and mix and match as you go. Definitely recommend it, but it's a lot more of a challenge than you might think!

Small portions which were over priced and underwhelming

Our server Nieve was very kind, friendly and attentive. Great atmosphere and lovely food. Thank you.

Food was delish, as always, Bianca was v. Helpful!

It's a great atmosphere in bills perfect for a casual lunch

Delicious food, friendly staff. Would definitely make it a regular visits if only we lived in the area.

We had with gabriel and Mario as our servers for food and drink respectively they were patient,kind and understanding to me and my family. They made my father birthday a day to remember

Food was lovely, well- proportioned and seasoned, and reasonably priced.

Pleasantly surprised by good food and generous portions. Mine was a chicken escalope and crispy chicken nuggets in a savoury sauce with mash and salad leaves. My partner had the Fish pie. Both were very good and generously portioned. My BIG gripe was with the hefty service charge of 12.5%, shown as ‘optional’ but included automatically on the bill. If it’s optional, allow US to add it!

Fantastic service and food. They also looked after my dog. Thank you.

If I could give zero I would staff great food freezing cold full of dogs $5 service charge and then did we want to give a tip won't see us again . mermaid quay Cardiff

Where to start, drinks order was taken, but no one came back to take our food order. Coffee eventually came out, one was fine the other had been spilt and saucer was full of coffee, even before it had been put on the table, handle had coffee all over it, no napkins to clean it up with, so had to contend with coffee drips. Coffees had been well and truly drunk before food came out, we had to chase up wait staff to even give our order to. Our food came out with another tables food, we then had to wait for them to deliver the other tables food and then bring us cutlery to eat it. Pancakes were extremely dry with only syrup as a garnish and eggs had been over cooked. Asked for water, then had to wait for the waitress to go and find glasses, despite then being on all inside tables. When it came time to pay we opted out of paying the service charge, when we told the girl why, that the service was terrible she just said sorry to hear, didn't want to know why. As someone who works in a Cafe I understand the importance of telling the business instead of just leaving a bad review, but clearly they're not interested in customers feedback.

Overwhelmed staff unable to cope with demand meant that the food was poor and the experience altogether suffered.

I’ve come here numerous times and never disappointed. Family friendly and suitable for couples, caters for all.

Very very poor, breakfast was terrible table behind us sent food back. Not impressed food took a long time to vmbe served and they forgot one meal of our order... Sorry to say after the hype bills has I was very disappointed.

Food was good, but small portions really. It was also expensive for a normal sized meal,,, but as this was a small portion,, it was extortionate 🙁 Been there now, Don't have to go back now😏

Lovely staff but the food was underwhelming, cold and lifeless. I don't know what they did the mushrooms but they made sure they were well and truly dead.

Enjoyable evening few issues with wine and steak but apart from that ok

We've booked a table for two today at 20:15, hoping to have a nice meal and a walk down Mermaid Quay after. We've been sat waiting for our mains and desserts for about 2 and a half hours, managed to pay the bill at 22:30. We did get an apology and a free drink each after an hour and 10 minutes of waiting for our mains, so we have decided to order some desserts as everyone makes mistakes, and we thought it won't take long to get them. After another long wait someone came up to us, asking what's happening and we explained we've been still waiting for our desserts. Somehow, some time after, the desserts showed up and we have been informed that because it took long again, they will be on the house. The food was very nice, although if you don't want to spend a whole evening waiting for it to show up, better choose a different restaurant to go to.

Food and service was very good. My wife loves the fish pie. Atmosphere was lively, a little too much at times with crying babies and we were sat next to the toilet.

First time at Bill's went with family the place is very nice inside and staff friendly. There is a good choice on the menu. I had a rump steak cooked medium and it was perfect ,the wife had a steak well done and it also was just how she likes it .We shall certainly visit again next time we visit Cardiff. My sweet was very different a Bill's Flower Pot cheese cake ,pot made of chocolate full of chocolate and cream very tasty.

We had a lovely lunch at Bill's, Cardiff Bay yesterday. Staff were so helpful and friendly and the food was delicious. Will definitely be back.

Food here was delicious. But I was so disappointed to have to wait almost an hour for the food, even though we had booked the table weeks in advance. We had to rush our food to within 15 minutes to catch the show we had booked for afterwards. Also had a main and a side forgotten off the order. Place should not be squeezing so many tables in if they can't keep up with orders and service!

Great service, lovely waiters. The food was a little disappointing. I ordered the grilled chicken with Rosemary fries, house salad and red cabbage Fries had no seasoning or rosemary House salad came with no cabbage and looked like it had come out of a supermarket packet a day too late. But the chicken was very succulent and was very well cooked

Poor service, waiting ages for our food. When they did bring food out they forgot to bring our starters no apology at first until we mentioned it a couple of times. Added a service charge which they didn't tell us about of 17%. Dont take cash Very disappointing will not be returning

Please be patient when waiting to be seated and when waiting to be served at your table for drinks and food.

1hr 20mins to receive a main course is not acceptable. Food distinctly average and no way worth it.

I rushed in here and asked if we could have breakfast to go, as we were cutting it close for a scheduled tour. They were super nice and accommodating and the food was the best we had in Cardiff!!! It was so good that we went back for lunch! 😊 The tables are a little too close for my taste so be ready to be close to others but lovely atmosphere and beautiful water views complement the delicious food and great service. Their Immunity smoothie is a must try!

Called in on way to millennium centre to see a show taken to table straight away service was really quick I had a hippie salad which was really nice beetroot avocado seeds coleslaw carrots really tasty my daughter in law had fish pie with two glasses of wine came to 52 pound not bad for city centre

Used to use bills restaurant regularly with family, but it seems a lot has changed since our last visit. Children’s portion sizes are too small, we had to order additional sides to make it slightly filling for our kids. When we asked to pay the bill we were directed to a barcode on our table, cool we’ll do that. Our bill had an optional service charge added which we didn’t agree with, but to have this removed you have to speak with a member of staff? The restaurant doesn’t take cash Without the brunch element of the menu, it’s pretty boring. Upside, staff are polite and friendly, shame for them as I doubt they will be getting much in the way of cash tips to supplement a their salary. People have a tendency to want to tip cash to make sure it’s going direct to the staff member.

awful value for money, meals weren't as described on the menu in the slightest. service was okay but nothing special. over priced garbage

English breakfast was Luke warm and very standard. Wouldn’t recommend or return. Only good thing is dog friendly- but didn’t offer water or treat for dog as have to purchase off dog menu which is expensive

Luckily, we were able to get a table, and the whole experience was great! Nice atmosphere, and the staff gave a great service.