BigJohn's in Sandwell

The last time I visit! Even one star is too much, I bought a chicken burger for lunch, the middle was still cold - my lunch break had finished otherwise would have brought it back. In the past have had chicken wings and SFC chicken which has been pink - this branch really needs to up their game and cook their chicken fully.

The store itself looks like it hasn't changed since it was made the décor still looks to be from the early 2000's. Ordering the food was awkward, there are no indications where you are meant to order food or where to collect it from. It took about fifteen minutes for my food to be prepared and given to me, in that time I was almost given the incorrect food by the same server who I had given my order too. The food itself wasn't bad, it wasn't great but it wasn't bad. The food came out hot and freshly prepared but was lacking completely in flavour, it was completely covered in chilli sauce which when paired with mayo was enough to conceal the lack of flavour. Overall not somewhere I would go again.

nice food as always and very good delivery time.

Excellent food and friendly polite staff. Clean and tidy inside and out

I had guests over and they had to wait so long. The restaurant wasnt picking up and the food took around 1.5hr to come. I want refund

Delivered in good time, delivery driver was pleasant, food arrived hot and was nice, would order from again :)

Good food good value clean environment

Horrendous service, waited for 30 mins for a drive thru. Three items took 30 mins. A lack of inexperienced staff maybe the reason. A big mistake coming to this place.

Kebab and chips.. chips better when chunky and not hard small bits which is what i got today, normally fine, for a tenner perfect

Great never had cash so paid at doorstep via card

Do so love Big John's pizza so morish.

Delivery came at the exact time I chose Good was great portion size, delicious and gold value.

Food was dry and a bit cold, quality of nuggets via delivery has declined in recent months, won't be ordering online from big johns anymore

My food never arrived waited over an hour just for my food. Went hungry, there were no updates on my order aswell. The address was clearly stated and a pin code was there why was the pin code not used for confirmation?

Order came early which we were happy about. The food as always nice and is what we expect.

Mozzarella sticks were awesome

Ordered through Deliveroo for my vegetarian husband. They sent a meat pizza instead of the veggie one he asked for then refused to answer their phone when I tried to ring to correct it. Won't be ordering from here in the future. Waste of money

The pizza was horrific. Extremely overcooked to the point all the toppings and cheese had turned crispy and rock hard. Also requested the pizza to be thin crust but the crust/base was more than an inch thick. Never again.

VERY BAD FOOD QUALITY. JUST ORDERED BEEF BURGER AND CHIPS. BURGER WAS TOTALLY BURNED !!! CHIPS WERE BLACK INSIDE HAD TO THROW AWAY ALL THIS POISON FOOD. WASTE OF TIME AND MONEY, I PAID £9 FOR FOOD I HAD TO THROW OUT !!! NEVER COMING BACK AND MY FRIENDS NEVER COMING BACK AS WELL !!!! I WILL TELL EVERYONE TO NOT GO THERE OR ANY OTHER BIG JOHNS, WASTE OF TIME AND MONEY !!!

Everything was fine but as always never received my drink this is the 3rd time i have not received any drinks from this place i only straws after trying to call keeps getting disconnected

Never received the order. When I called they kept cutting the call off

food 40 mins late mixed kebab no done meat on it nearley all salade very poor chips cold

3rd time... got order wrong, no sauces on food... no salad on food... max 5 slices of donner on donner and naan

Amazing as always.. thank you 🤩

1 masala fish & chips meal was missing & its not possible to check all the large order in store :(

Ordered on just eat. To break Ramadan fast which was advised 45min to 60 mins . Arrived 2 hours called store many times no answer. Had to eat late , there delivery driver didn't speak a word of English so couldn't ask him why it was so late , food was so greasy it was disgusting tasted not fresh either. Terrible service and food dont waste your money

The most unprofessional restaurant I have ever been to. Order was ready to collect at 18:10 and they didn't hand the order over until 18:27. Very poor customer service. Do not recommend anyone to order from here, they do not listen to customers at all.

advised on app as 45 to 60 mins didn't come till 1 hour 50mins , ordered to break Ramadan fast was left hungry. food was also very greasy

Chips always taste like they been heated up never fresh and pizza always got to much cheese on food used to be nice but now its rank

One of the worst, not picking a single call, place an order but received the whole different order. Even staff was very when we went there, a person himself calling manager has no manners to talk to a girl No help at all Simply money wasted!!!!!!!

Very very very bad food quality!!!!!!! Never gonna order again!!!!!

the food was good .in the ramadhan special it said get 1 and get 1 free .but I'd not received.only 1

Food was hot Peri peri whole chicken tasted super

Food Great & Delicious, Only Thing I Order The Seekh Kebabs For My Mom And She Says Their A Tad Hotter/Spicier Chillier Then They Used To Be If Only You Could Reduce That A Tad Bit, Any Way How So's Thank You All So Thank's For Mixed Chicken Piece

Decent food for the price. Big menu to choose from. No hot drinks though

extremely oily fish, went to the trash

Always good food from big John's west bromwich 👍

Ordered a 20" pizza and have had food poisoning since eating. Never going here again

First of all I was overcharged and didn’t receive what I ordered and was stated on the receipt. To receive the correct food half an hour later( what drive through makes you wait half an hour!!). 2 hours since eating and both me and my cousin have been throwing up. AVOID!

Fast food but on this occasion I had to wait 5 - 10 minutes for the food. Fast food is Fast Food so they really should organise the kitchen so people never have to wait on their food

Piss poor service first time I've come to this branch but the service was beyond poor. Staff has no clue what is going on or how to speak to customers

Lovely Food Great Price's Too , No Wonder This Is A Class Place One Best Place Amongs't Best Place's , Thank You

Lovely Food Top Food, Thank You

Chicken kebabs with chips really tasty.

Fantastic Service from Ordering to Delivery.

My food was freezing cold inedible wasted money pick up your game guys you used to be the best kebab in a five mile radious don’t be like all the others , no shade guys just try a bit harder

HAIR IN MY FOOD THIS PLACE IS AWAFUL RUDE STUFF AVIOID THIS PLACE FOR WELLBEEN 🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢

we're the food i ordered, for overpriced food the delivery service isn't good

I had a fish burger meal for nearly £9 and it ended up in the bin it was absolutely disgusting...overcooked and tasteless

Great Pizza and lovely chips will order again

All good. But please do something about your app. Freezes all the time !!

Its Ridiculers, I pass over 2 days ago got 1 box of the spice crisp wings which I thought they were good because I don’t buy street food because of that I recommend to a friend we went through today and order 3 of them just to out surprise when we got home wasn’t what I expected but Rubbish like Dog food good things are about quality not quantity you better close

Drive thru, halal food and veggie options. Lots of options to choose from good friendly staff and very quick service.

Food great. Delivery was excellent. Let drink but manager sorted that thank you

delivered on time but the driver was very rude to me on the phone, claiming he was waiting for me but it turned out he was at the wrong address. I'm usually nice about things like this as my road name is common and it can easily be mistaken. but the way this gentlemen was speaking to me was so rude that I had to give him some lip back. he should also read the address properly before pinning the blame on the customer. food was topnotch but left a sour taste after my experience with the driver.

Forgot an item out of the meal deal

Fish and chicken where ok . Chips were not good

Over the last 3 visits here, every time they seem to miss something or mix orders up. You can't even call them after because their line is always busy. Simple things like chips with a burger meal get missed. This place fell off.

We visit here quite often. It’s a drive thru or eat in. Wheelchair accessible and easy access to the building. I believe seating is fixed though so you would be in the aisle if unable to transfer to a regular seat from a wheelchair. EDIT REVISIT Kebabs were extremely dry. No taste or flavour anymore. Portion sizes have reduced. Not going to be a frequent visitor anymore. This place says it’s the first uk drive through chippy. I’ve never seen one before so maybe it is. The food is always cooked from fresh especially the burgers. Average waiting time for a drive thru order is between 10-20 minutes. Friendly staff and tasty food although the chips aren’t always the best. ANOTHER EDIT gave this place another try and I must admit the food has definitely improved.

Service was terrible. Staff are so rude

Pretty average nothing special.

The chips and loaded chicken was dry and hard to eat. Wasnt the way it use to be.

worst chips iv ever had in my life.

food was perfect and there was loads left over I always order from this place definitely recommend to others to try big John's also try the fish and chips with the curry it's the best I've had in a long long time it's the only place I get it from when I do order 10 out of 10

Food was freezing onion rings wasn’t even cooked it was a very poor experience

Food was nice, fresh and hot. Delivery driver was great and had excellent customer service skills 👌

normally it's good here. not tonight. ordered at 455pm delivered at 645pm. food was cold and hard and was just awful. chips had dried up and hardened. kebab was same.

Big Johns West Bromwich never fails, another perfect feast!

Lovely food, delivered early, great experience.

Hello, i made a delivery for the early hours of this morning. I payed by card and i missed it, why wasnt it left outside? It was payed for so its mine it should of been left...im not happy. I want a refund or the food re delivered

Love Big John's food always have. My go to restaurant 👍

Employees need training may need a hearing test when customers are ordering

the food was absolutely delicious.

Food is obviously not what it used to be but the now rating is for the restaurant it self. Sitting here on 3rd dec 2024 at 8.40pm. This place was a as good as eating out in the cold. I asked the staff to put the heating up he said the heating wasn’t working. Which is quite sad. Because in a cold evening you’d like to enjoy warm food in a warm setting. But the cold is as such my nose is red and the food is loosing its quality quicker which is already questionable. Any way management needs to sort out the heating. And the pricing for that matter. Big Jhon’s was my go to place before. Now they can’t even put chilli sauce on your chips. They make you buy a pot. Which ok. But sometimes you want it over your chips. Any way fix up quick or you won’t last another 5 years.

They are literally the last place i ever go for food. Rude service order wrong. Same as macdonalds. Foods always wrong and when you ring to complain they cut the call off....

burger burnt to charcoal and un edible,

The person serving me was spot on, however I’m giving this a 1* review as they no longer put any sauce on the chips and ask you to buy a tub separate for 60p. I feel like this is a hustle as anywhere else would provide sauce on top.

Great value for money and chicken is lovely. My only complaint is that the mushy peas aren't mushy, they are still solid, very runny and cold. I'll certainly buy the chicken and chips again, but maybe have curry sauce next time.

Classical Great Food, Thank You

Yeah Delicious Food, Thank You

Supposes to be fast food waited more than 20 minutes for 2 burgers and sm fries, they ask you to wait in the bays and u left there to sleep... Avoid!

They forget to serve tomato ketchup with two pieces of chicken. 😆

Unfortunately my experience with big John, it’s really bad food stone cold when I called the restaurant, The staff talking with me rude

the food was inedible. I've been complaing and emailing with photos and NO RESPOSE. SHOCKING !

I usually like big Jon’s there is some. Really nice ones in Birmingham. This one the chips is always dry

food was cold. Nana bread is look like old and fudge cake also not fresh.

I ordered masala fish with chips and salad, along with a lamb kebab wrap, and I was blown away. The masala fish was sublime—every piece was beautifully seasoned and absolutely delicious. Whoever made my food today deserves a promotion because it was truly exceptional and I’ll definitely be ordering it again!

Driver was Polite and respectful food was amazing

AVIOD 🤮 was eating hot fiery loaded from big John found hair in my chips !!! Absolutely disgusting 🤢 hygiene is very poor . Staff should be wearing hairnets and beard nets !

Loaded chips with chicken strips were nicely done.

First time i have used this app was very impressed great service friendly delivery driver.

The food was excellent. I had the meal deal as wasn't sure of how the food would taste. The meal deal was five pounds which includes a drink, the meal was plentiful/filling. Three of us ordered food, the total sum was less than 14 pounds. Big John's is an food establishment I've not used very often but, I will definitely be going back. Service and atmosphere was good/friendly.

Just spent £25 on 3 meal deals, went through the drive through, waiting 15 minutes for food ,not a problem thinking it's going to be fresh, all chips were cold meat in the chicken kebab was hard and over cooked, burgers were ok ,first time I have eaten from you,but want be going back

nice food chicken really nice and fleshly cooked

Big John’s got to serve the best food in the pizza industry, fair prices with benefits of a free delivery service. Love their fresh chips although large portion stayed , it was not nearly enough for a family of 4, however the free pop corn chicken ; got to say was tasty again well cooked and the best feature for gratitude. Well done !

Tatty looking place. Tables sticky with paint coming off and seating ripped. Staff who either dont listen or do not understand. We had chips which were hard and dry. Gave us 2 cans of pop when I asked for milkshakes and wanted to charge on top for them without taking cans off. On the whole first and last visit. Very disappointed

Lovely food great value 2.99 with a drink meal great

Food was not the nicest, ordered chicken and rice and the flavour was horrible it was sharp and tangy I had 1 spoon, the chicken in pitta was dry there was no sauce in it and the pizza crust was hard it was bland and so was the garlic bread wouldn’t order again

Absolutely fuming as over hour late. The pitas had half tiny piece chicken. Waste of money

Great food nice texture thanks