Based on 85 opinions finded in 2 websites
Based on 85 opinions finded in 2 websites
Nº 305 in 380 in Caerphilly
Nº 6 of 12 Fast food in Caerphilly
Opinions
Perfect service, awesome quality, delivered very quickly, I'll be back
gareth . 2022-10-15
MORE AT Just Eat
Excellent food enjoyed it so much thank you 🙏
Aaron . 2022-08-02
MORE AT Just Eat
Couldn't give no stars, Fish & Chips tasted like rotten or off oil... Disgusting, couldn't eat it had to throw it all away. Yuk
Carrie . 2022-07-31
MORE AT TripAdvisor
Chips were floury, cheese was flavourless, and received chicken wings instead of chicken strips.
Emma . 2022-07-28
MORE AT Just Eat
Ordered 2 bottles of diet coke. Only got 1. The delivery driver was completely uninterested.
Ian . 2022-07-22
MORE AT Just Eat
I messed up on ordering and choose collection rather than delivery I error. Shop couldn’t have been more helpful and order was delivered within a few minutes. Well done and thank you
Kerry . 2022-07-20
MORE AT Just Eat
Awful food. Ordered kebab and chips and the chips were shabby and the kebab well was supposed to be a mixed shish and was 5 pieces of meat which had no flavour in a stale pitta for £10!!! Never again Big fish
Louise . 2022-07-14
MORE AT Just Eat
Ordered a Pukka Steak and kidney pie with chips and other bits. On breaking open the pie it was clear that it had gone off. The stench was nauseating. Will not be ordering from here again.
Debbie . 2022-07-03
MORE AT Just Eat
When the food got here it was soggy looks unappetising and the chips were soaked through with grease and cold probably won't order from here again
Chloe . 2022-06-29
MORE AT Just Eat
Food was delicious as usual, piping hot and plenty of it.....never had any problem with the big fish
Lesley . 2022-06-18
MORE AT Just Eat
Sadly their idea of a chicken burger is a bun with a piece of battered chicken inside, no relish, no mayo, no salad/lettuce. Chips were soggy but edible. Very fast service.
Sue . 2022-04-22
MORE AT Just Eat
The fish was disgusting and rubbery and the chips were like cardboard and the chicken was dry never ordering from here again
Lacey . 2022-03-29
MORE AT Just Eat
I had missing items and was told they would be sent asap and they were never delivered
Seren . 2022-03-29
MORE AT Just Eat
Section for notes but only ever read half always something missing and food is always soggy and cold
Michelle . 2022-03-20
MORE AT Just Eat
Never return. so called cod tasted.... well not like cod should. Dont look to clean behind the counter neither.
robert j . 2022-03-16
MORE AT TripAdvisor
Good food,But missing can for burger meal
Steven . 2022-03-12
MORE AT Just Eat
Ordered a few times now from the Big Fish and every time food is early, hot and pretty much perfect! Highly recommended.
Anne . 2022-03-06
MORE AT Just Eat
As usual food was delicious and plenty of it. Lovely large portion.
Lesley . 2022-02-25
MORE AT Just Eat
Had fish and chips the other evening. AWFUL. Soggy chips, batter almost uncooked on fish... Seemed the chips were reheated. Limp, and rubbery.. Never again
PatKen957 . 2022-02-10
MORE AT TripAdvisor
the food was cold and the chips were burnt
CERI . 2022-02-06
MORE AT Just Eat
Large portions, fish very tasty. Never had a bad meal from Big Fish very satisfying
Lesley . 2022-02-04
MORE AT Just Eat
Absolutely awful. Chips were so hard and sharp, couldn't eat most of them. Batter was soggy. Food was just warm. Won't be ordering again.
Jackie . 2022-01-25
MORE AT Just Eat
Good food and friendly delivery driver
Steven . 2022-01-22
MORE AT Just Eat
Lovely food and great portions, delivered on time
Ryan . 2022-01-19
MORE AT Just Eat
Unfortunately the food was terrible, fish was soggy and half the batter stayed on the paper, chips were cold and no taste.
Nick . 2022-01-14
MORE AT Just Eat
I have never had any reason to complain about the food from Big Fish, always been very good portions and will definitely use them again.
Lesley . 2021-12-18
MORE AT Just Eat
The food was great. The deliveryperson was very kind as I couldn't find my keys to unlock the door to get the delivery, and they waited for at least 5 minutes if not more while I tried to find them. Really enjoyed the food.
Tamsin . 2021-12-03
MORE AT Just Eat
Never had a bad meal from the big fish
Lesley . 2021-11-27
MORE AT Just Eat
Lovely food.. Only criticism is that I didn't have much chicken on my shish kebab. I normally have chicken donner but wasn't on menu. Everything else nice.. Salad.. Sauce.. Chips smashing.
sally . 2021-11-17
MORE AT Just Eat
Stunning food, not at all greasy and delivered piping hot and earlier than anticipated.
Kerri . 2021-10-27
MORE AT Just Eat
Sadly the soggy fish batter stuck to the wrapping paper and stayed put.
Sue . 2021-08-28
MORE AT Just Eat
Not value for money food not great burger stuck to the chips and over fried nuggets
nadeen . 2021-08-08
MORE AT Just Eat
Pretty good - delivery price high for a 3 to 4 min journey, but chips plentiful and fish good. Its an £8 min delivery so better than Frydays that is £12 min delivery and charge £2 delivery for a 60 secs/1min delivery!!
Mark . 2021-08-04
MORE AT Just Eat
Very nice quick service recommended
Bethan . 2021-06-26
MORE AT Just Eat
Excellent food, delivery within the time scale and arrived piping hot. We all thoroughly enjoyed our meal.
Lauren . 2021-06-24
MORE AT Just Eat
Top class from bossman 👏🏽 defo recommend! The taste was exquisite 🤝 5*
Jonathan . 2021-04-29
MORE AT Just Eat
Chips were really old, curry sauce was like water. Could drink it like. Kebab was cold on arrival. Sausage in batter was also vile. Totally dissatisfied with it all. Was gonna call for a refund but my mother talked me out of it 🤢🤢🤢
Johnathon . 2021-03-02
MORE AT Just Eat
Never had a bad meal from The Big Fish always decent sized portions and the fish is outstanding
Lesley . 2021-02-27
MORE AT Just Eat
Out of a choice of two pies, I got the one I didn't choose, without explanation. Generous portion of chips but too many thin, scrappy ones, or scrumps as they used to be called. Ordered two different curry sauces, but neither were labelled so wasn't sure which was which should I want to order again.
Sue . 2021-01-02
MORE AT Just Eat
Firstly the staff always seem to lack the pleasant attitude that customer service requires. But the main purpose of my review is is to talk about the food.I have had a burger from there twice. Both would've been perfectly fine, if not for the employees who think that when you ask for sauce, you mean that you want it drowned in sauce. This transforms the burger into a sloppy mess that is extremely difficult to eat. It's so saturated in sauce that the burger falls apart. Completely unacceptable and abominable quality. Finally, the fish that we also ordered along with my burger yesterday, were of a poor standard. The batter was not cooked properly. That is disgraceful. Also the chips had an unpleasant taste. Your shop and staff needs a great deal of improvement and training.
abbadon2017 . 2020-12-25
MORE AT TripAdvisor
Usually tastes pretty good. Chips taste good but sometimes some are undercooked. Fish was a little soggy today.
Abi . 2020-12-15
MORE AT Just Eat
Very long delivery time and when cod and chips was finally delivered it was all soggy and sweaty and stuck to the paper. Ended up stripping all the batter off the fish as was all stuck to the paper. Chips were soggy and limp as well :(
Steve . 2020-11-28
MORE AT Just Eat
How was my food i havent had it whats going on
Richard . 2020-10-24
MORE AT Just Eat
My partner and I use Big Fish all the time, food and service is great (a little later this time - however that’s due to our street sign) :) - no complaints and will obviously order again!
Hayley . 2020-10-10
MORE AT Just Eat
Great fish - large and batter still crispy
Mark . 2020-10-07
MORE AT Just Eat
Early delivery..food was piping hot and tasted great!!! Thank you 😊
Claire . 2020-09-19
MORE AT Just Eat
Portion sizes were very small when compared with other chip shops
Ethan . 2020-08-30
MORE AT Just Eat
Sausage was over cooked curry was Disgusting it tasted funny an was that thick it was like play dough I just couldn’t eat it
Lisa . 2020-08-25
MORE AT Just Eat
Me and my mother always come in for food and it is always spot on. This one day however, was vulgar. I always leave a note on delivery orders to ring me when outside as my buzzer doesn’t work but the driver just completely ignored it and was stood outside for 10 mins so my food went cold. Didn’t bother ringing up on the day as I was hungover and totally forgot
Johnathon . 2020-08-21
MORE AT Just Eat
Definitely order again. Arrived bang on time, hot and great portion sizes. Loved it. Thanks
Susie . 2020-07-30
MORE AT Just Eat
Lovely size portions & quick delivery
sharon . 2020-07-05
MORE AT Just Eat
I was pleased my food come on time. The fish cake and sausage was nice but the chips was uneatable cold, hard. There looked and taste like their was made the day before. We was very disappointed as a family as it was our weekend treat down the drain.😢😡
Michelle . 2020-06-20
MORE AT Just Eat
Very happy with quality and service. Will be pleased to use you again.
Sylvia . 2020-05-22
MORE AT Just Eat
Brilliant came within 20/30 mins of ordering and tasted really nice. Thank you
Jessica . 2020-05-12
MORE AT Just Eat
The large fish & chips portion was huge!
Linda . 2020-05-09
MORE AT Just Eat
After paying £20 was extremely disappointed and not the first time but gave them the benefit of the doubt, we didn't get any of the extras we ordered, ended up with dried out burgers that looked like they been a warmer for hours, soggy wet cold fish and chips & cold congealed gravy. I will no longer order at this cost from a take out that have no pride in what they serve up !!!
Michelle . 2020-05-03
MORE AT Just Eat
Food arrived 30 minutes before the estimated time. It was fresh and tasted delicious
Sophie . 2020-05-02
MORE AT Just Eat
Food delivered on time fresh and hot
Anne . 2020-04-26
MORE AT Just Eat
Food was delivered on time and was hot. Only downside is that it stated that all jacket potatoes came with salad and I didn't receive salad with my jacket potato. But I shall order again.
Gemma . 2020-04-26
MORE AT Just Eat
Chips were terrible and dry, mostly scrumpys. Kebab was fine
owain . 2020-03-29
MORE AT Just Eat
Food tasted lovely. It was late but appreciated it is a busy Saturday night. The delivery lady was lovely and apologised for the wait.
Claire . 2020-03-28
MORE AT Just Eat
Asked for earliest delivery and they did pleased
Christine . 2020-03-27
MORE AT Just Eat
Food tasted good! Ordered a large kebab and they only delivered a regular, that's was the only problem. All good otherwise.
sherryn . 2020-03-27
MORE AT Just Eat
Excellent food large quantity no long wait
Molly . 2020-03-27
MORE AT Just Eat
Work in a nursing home so I ordered contactless, brilliant service, waited by the car away from me until I got my food from doorstep thanks x
sharon . 2020-03-17
MORE AT Just Eat
Fab food delivered really quickly. Definitely recommend
Jill . 2020-03-13
MORE AT Just Eat
Took nearly 45 mins which on a Friday or Saturday wouldn't bother me but on a Wednesday when the place is a 10 minute drive at most seemed a bit excessive. There was no option to request salt and vinegar so I expected sachets as other chip shops send. There were none which you could argue is a small point but I had ordered in because I literally had nothing in the house (not even salt!) and I couldn't shop today. The food arrived packed in paper which you expect but also in a plastic bag resting in a LOT of condensation so the fish and chip packet was absolutely sodden and half the chips were stuck firmly to the paper. The packet of onion rings was also under the chips so they were a bit limp as well. Lastly I am fairly sure I got stuck with haddock when I wanted cod so was it utterly terrible? No. Will I be ordering again? It is highly unlikely.
T . 2020-03-04
MORE AT Just Eat
Food was hot, great tasting and definitely order again.
Rob . 2020-02-21
MORE AT Just Eat
Full order not delivered, cold and 40 mins late
Ceri . 2020-01-22
MORE AT Just Eat
Always great service!!! fish and chips is always cooked perfectly !!!!!
Stuart . 2020-01-18
MORE AT Just Eat
Great food, delivered piping hot and massive portions as well.
Steve . 2019-11-29
MORE AT Just Eat
Absolutely stunning, but 4got my garlic sauce
sharon . 2019-11-27
MORE AT Just Eat
Always very nice warm and on time
Stuart . 2019-11-09
MORE AT Just Eat
Really nice chips. Good selection of pies. Really friendly staff. Right close to risca park. Would recommend. Yummy chips.
ZoeAlicia78 . 2019-10-06
MORE AT TripAdvisor
I’ve used big fish twice and enjoyed both the hake and cod the chips were warm though but nice and golden brown
Linda . 2019-09-25
MORE AT Just Eat
Fresh and tasty shish kebab I would definitely order from here again
gabrielle . 2019-09-19
MORE AT Just Eat
The chips were a bit soggy, but other than that the food nice
Bethan . 2019-07-12
MORE AT Just Eat
The delivery time was the only positive thing about Big Fish. The kebab tasted like it was covered in washing up liquid, the general quality of the food was a big meh. Will not being ordering again.
will . 2019-06-27
MORE AT Just Eat
I missed chips off my order by mistake, I rang the restaurant and they sent the driver back out within ten minutes. I can not fault the service and the food was lovely. I will definitely order from them again!
Katie . 2019-06-25
MORE AT Just Eat
Delicious large portions of food & fast & friendly delivery
sharon . 2019-06-20
MORE AT Just Eat
3 haddock 1 large chips, good portion size, fish cooked nicely, delivery and paying by card bumped it up by £3.50, which is just under 20% extra total so that part not so good.
Mark . 2019-06-17
MORE AT Just Eat
Prompt, fresh and large portion sizes too.
Bimal . 2019-06-05
MORE AT Just Eat
Food was cold when it arrived.. Battered sausage tastes/feels like it’s been re-heated in microwave, not cooked fresh Didn’t read comments about which salad to put on jacket potato. Not impressed.
Ellis . 2019-05-05
MORE AT Just Eat
Asked for a mixed kebab and got just a lamb one!
Scott . 2019-04-16
MORE AT Just Eat
Giant Fish, mountain of chips, and all ready for collection. Fab
Steve . 2019-04-12
MORE AT Just Eat
excellent - hot. huge portions and v tasty. Highly recommended
peter . 2019-02-15
MORE AT Just Eat
The food was ok... The person who brought it to the door though stank of cigarette smoke which wasn't pleasant especially when your delivering food... The delivery was a little early which was nice though.
Danielle . 2019-02-13
MORE AT Just Eat
The food was bad the chips were hard and like they had been cooked about 3 times the meat was tasted of fat kids did not eat there’s wast of money
Chris . 2019-01-31
MORE AT Just Eat
Waited over an hour for food that turned up luck warm was that hungry we warmed up Will not be using again
Gareth . 2019-01-18
MORE AT Just Eat
Absolutely shocking attitude when rang to see where my order was
nathan . 2019-01-18
MORE AT Just Eat
Lovely food but 4got the drink with the kids meal, quick delivery
sharon . 2019-01-12
MORE AT Just Eat
Always good food and prompt service.
Kath . 2019-01-10
MORE AT Just Eat
Excellent food and service again! Food arrived 20 minutes early...great service!
Gareth . 2019-01-05
MORE AT Just Eat
Lovely food as always, friendly delivery driver
sharon . 2018-12-29
MORE AT Just Eat
Food delivered early by friendly and polite delivery lady. Food was piping hot, large portion sizes and tasty! Will order again!
Gareth . 2018-12-27
MORE AT Just Eat
Order 45 mins late. Had to call resturant when 25 minutes late then waited a futher 20 minutes. Food arrived cold despite resturant being 1 mile away.
gareth . 2018-12-21
MORE AT Just Eat
Food is really s**t never get your order right then when you order and ring then to tell them food is wrong they give you attitude and say it not there fault and don’t even say they will fix it will never go here again and I would recommend you go somewhere else and not worth your time and money
Lewis K . 2018-12-08
MORE AT TripAdvisor
Have tried food here 3 times and each time it has got progressively worse. Tonight the chips were cold and had obviously been hanging around a bit too long. Lamb was tough in the kebab.
Luci . 2018-11-29
MORE AT Just Eat
Decided not to cook, no other chip shops open as it was only just 5pm, so the big fish it had to be. Ordered to fish and chips twice, asked to wait ,to cook fish. The chip portion was huge, was cooked well, a enjoyable meal
Jlidwyn . 2018-11-16
MORE AT TripAdvisor
Chips seemed undercooked and fish was wet . Disappointed with this order tonight as normally its ok.
Mrs . 2018-10-30
MORE AT Just Eat
Similary restaurants in South Wales
112 Opinions
Thought I’d give them a go after years of not eating there, especially after reading comments and seeing they were under new ownership, but they are Ok at best. Definitely not a 5 or 4 star takeaway. Ordered a number of times now, and portion size is good, and the price is on par with others, but the food is nothing special. 3 out of the 4 orders have had stale sides even when mentioned to them. Also found the phone manner a bit abrupt when calling to check progress. Definitely much better Chinese style takeaways up town.
1017 Opinions
Ordered a Philly Cheese Salad & Meatballs tonight for pickup using JustEat. The Meatballs were fine but the Salad had no Steak in it. £7.24 for a Salad without the main ingredient, extremely disappointing & unacceptable.
1702 Opinions
Do something about your delivery system, I work in fast food myself and every time I order from you guys you get something wrong. And each time it’s getting worse, this time when I ordered I got a completely different subway sandwich. And was missing the other half of my order. I never write bad reviews but your store has done this to me so many times I feel I am being forced to write this review in the hopes you see this and do something to ensure your staff are actually checking the orders when they pack them. Please sort it out
2229 Opinions
Good food as always and friendly delivery driver