Big Fish in Caerphilly

Perfect service, awesome quality, delivered very quickly, I'll be back

Excellent food enjoyed it so much thank you 🙏

Couldn't give no stars, Fish & Chips tasted like rotten or off oil... Disgusting, couldn't eat it had to throw it all away. Yuk

Chips were floury, cheese was flavourless, and received chicken wings instead of chicken strips.

Ordered 2 bottles of diet coke. Only got 1. The delivery driver was completely uninterested.

I messed up on ordering and choose collection rather than delivery I error. Shop couldn’t have been more helpful and order was delivered within a few minutes. Well done and thank you

Awful food. Ordered kebab and chips and the chips were shabby and the kebab well was supposed to be a mixed shish and was 5 pieces of meat which had no flavour in a stale pitta for £10!!! Never again Big fish

Ordered a Pukka Steak and kidney pie with chips and other bits. On breaking open the pie it was clear that it had gone off. The stench was nauseating. Will not be ordering from here again.

When the food got here it was soggy looks unappetising and the chips were soaked through with grease and cold probably won't order from here again

Food was delicious as usual, piping hot and plenty of it.....never had any problem with the big fish

Sadly their idea of a chicken burger is a bun with a piece of battered chicken inside, no relish, no mayo, no salad/lettuce. Chips were soggy but edible. Very fast service.

I had missing items and was told they would be sent asap and they were never delivered

The fish was disgusting and rubbery and the chips were like cardboard and the chicken was dry never ordering from here again

Section for notes but only ever read half always something missing and food is always soggy and cold

Never return. so called cod tasted.... well not like cod should. Dont look to clean behind the counter neither.

Good food,But missing can for burger meal

Ordered a few times now from the Big Fish and every time food is early, hot and pretty much perfect! Highly recommended.

As usual food was delicious and plenty of it. Lovely large portion.

Had fish and chips the other evening. AWFUL. Soggy chips, batter almost uncooked on fish... Seemed the chips were reheated. Limp, and rubbery.. Never again

the food was cold and the chips were burnt

Large portions, fish very tasty. Never had a bad meal from Big Fish very satisfying

Absolutely awful. Chips were so hard and sharp, couldn't eat most of them. Batter was soggy. Food was just warm. Won't be ordering again.

Good food and friendly delivery driver

Lovely food and great portions, delivered on time

Unfortunately the food was terrible, fish was soggy and half the batter stayed on the paper, chips were cold and no taste.

I have never had any reason to complain about the food from Big Fish, always been very good portions and will definitely use them again.

The food was great. The deliveryperson was very kind as I couldn't find my keys to unlock the door to get the delivery, and they waited for at least 5 minutes if not more while I tried to find them. Really enjoyed the food.

Never had a bad meal from the big fish

Lovely food.. Only criticism is that I didn't have much chicken on my shish kebab. I normally have chicken donner but wasn't on menu. Everything else nice.. Salad.. Sauce.. Chips smashing.

Stunning food, not at all greasy and delivered piping hot and earlier than anticipated.

Sadly the soggy fish batter stuck to the wrapping paper and stayed put.

Not value for money food not great burger stuck to the chips and over fried nuggets

Pretty good - delivery price high for a 3 to 4 min journey, but chips plentiful and fish good. Its an £8 min delivery so better than Frydays that is £12 min delivery and charge £2 delivery for a 60 secs/1min delivery!!

Very nice quick service recommended

Excellent food, delivery within the time scale and arrived piping hot. We all thoroughly enjoyed our meal.

Top class from bossman 👏🏽 defo recommend! The taste was exquisite 🤝 5*

Chips were really old, curry sauce was like water. Could drink it like. Kebab was cold on arrival. Sausage in batter was also vile. Totally dissatisfied with it all. Was gonna call for a refund but my mother talked me out of it 🤢🤢🤢

Never had a bad meal from The Big Fish always decent sized portions and the fish is outstanding

Out of a choice of two pies, I got the one I didn't choose, without explanation. Generous portion of chips but too many thin, scrappy ones, or scrumps as they used to be called. Ordered two different curry sauces, but neither were labelled so wasn't sure which was which should I want to order again.

Firstly the staff always seem to lack the pleasant attitude that customer service requires. But the main purpose of my review is is to talk about the food.I have had a burger from there twice. Both would've been perfectly fine, if not for the employees who think that when you ask for sauce, you mean that you want it drowned in sauce. This transforms the burger into a sloppy mess that is extremely difficult to eat. It's so saturated in sauce that the burger falls apart. Completely unacceptable and abominable quality. Finally, the fish that we also ordered along with my burger yesterday, were of a poor standard. The batter was not cooked properly. That is disgraceful. Also the chips had an unpleasant taste. Your shop and staff needs a great deal of improvement and training.

Usually tastes pretty good. Chips taste good but sometimes some are undercooked. Fish was a little soggy today.

Very long delivery time and when cod and chips was finally delivered it was all soggy and sweaty and stuck to the paper. Ended up stripping all the batter off the fish as was all stuck to the paper. Chips were soggy and limp as well :(

How was my food i havent had it whats going on

My partner and I use Big Fish all the time, food and service is great (a little later this time - however that’s due to our street sign) :) - no complaints and will obviously order again!

Great fish - large and batter still crispy

Early delivery..food was piping hot and tasted great!!! Thank you 😊

Portion sizes were very small when compared with other chip shops

Sausage was over cooked curry was Disgusting it tasted funny an was that thick it was like play dough I just couldn’t eat it

Me and my mother always come in for food and it is always spot on. This one day however, was vulgar. I always leave a note on delivery orders to ring me when outside as my buzzer doesn’t work but the driver just completely ignored it and was stood outside for 10 mins so my food went cold. Didn’t bother ringing up on the day as I was hungover and totally forgot

Definitely order again. Arrived bang on time, hot and great portion sizes. Loved it. Thanks

Lovely size portions & quick delivery

I was pleased my food come on time. The fish cake and sausage was nice but the chips was uneatable cold, hard. There looked and taste like their was made the day before. We was very disappointed as a family as it was our weekend treat down the drain.😢😡

Very happy with quality and service. Will be pleased to use you again.

Brilliant came within 20/30 mins of ordering and tasted really nice. Thank you

The large fish & chips portion was huge!

After paying £20 was extremely disappointed and not the first time but gave them the benefit of the doubt, we didn't get any of the extras we ordered, ended up with dried out burgers that looked like they been a warmer for hours, soggy wet cold fish and chips & cold congealed gravy. I will no longer order at this cost from a take out that have no pride in what they serve up !!!

Food arrived 30 minutes before the estimated time. It was fresh and tasted delicious

Food delivered on time fresh and hot

Food was delivered on time and was hot. Only downside is that it stated that all jacket potatoes came with salad and I didn't receive salad with my jacket potato. But I shall order again.

Chips were terrible and dry, mostly scrumpys. Kebab was fine

Food tasted lovely. It was late but appreciated it is a busy Saturday night. The delivery lady was lovely and apologised for the wait.

Asked for earliest delivery and they did pleased

Excellent food large quantity no long wait

Food tasted good! Ordered a large kebab and they only delivered a regular, that's was the only problem. All good otherwise.

Work in a nursing home so I ordered contactless, brilliant service, waited by the car away from me until I got my food from doorstep thanks x

Fab food delivered really quickly. Definitely recommend

Took nearly 45 mins which on a Friday or Saturday wouldn't bother me but on a Wednesday when the place is a 10 minute drive at most seemed a bit excessive. There was no option to request salt and vinegar so I expected sachets as other chip shops send. There were none which you could argue is a small point but I had ordered in because I literally had nothing in the house (not even salt!) and I couldn't shop today. The food arrived packed in paper which you expect but also in a plastic bag resting in a LOT of condensation so the fish and chip packet was absolutely sodden and half the chips were stuck firmly to the paper. The packet of onion rings was also under the chips so they were a bit limp as well. Lastly I am fairly sure I got stuck with haddock when I wanted cod so was it utterly terrible? No. Will I be ordering again? It is highly unlikely.

Food was hot, great tasting and definitely order again.

Full order not delivered, cold and 40 mins late

Always great service!!! fish and chips is always cooked perfectly !!!!!

Great food, delivered piping hot and massive portions as well.

Absolutely stunning, but 4got my garlic sauce

Always very nice warm and on time

Really nice chips. Good selection of pies. Really friendly staff. Right close to risca park. Would recommend. Yummy chips.

I’ve used big fish twice and enjoyed both the hake and cod the chips were warm though but nice and golden brown

Fresh and tasty shish kebab I would definitely order from here again

The chips were a bit soggy, but other than that the food nice

The delivery time was the only positive thing about Big Fish. The kebab tasted like it was covered in washing up liquid, the general quality of the food was a big meh. Will not being ordering again.

I missed chips off my order by mistake, I rang the restaurant and they sent the driver back out within ten minutes. I can not fault the service and the food was lovely. I will definitely order from them again!

Delicious large portions of food & fast & friendly delivery

3 haddock 1 large chips, good portion size, fish cooked nicely, delivery and paying by card bumped it up by £3.50, which is just under 20% extra total so that part not so good.

Prompt, fresh and large portion sizes too.

Food was cold when it arrived.. Battered sausage tastes/feels like it’s been re-heated in microwave, not cooked fresh Didn’t read comments about which salad to put on jacket potato. Not impressed.

Asked for a mixed kebab and got just a lamb one!

Giant Fish, mountain of chips, and all ready for collection. Fab

excellent - hot. huge portions and v tasty. Highly recommended

The food was ok... The person who brought it to the door though stank of cigarette smoke which wasn't pleasant especially when your delivering food... The delivery was a little early which was nice though.

The food was bad the chips were hard and like they had been cooked about 3 times the meat was tasted of fat kids did not eat there’s wast of money

Waited over an hour for food that turned up luck warm was that hungry we warmed up Will not be using again

Absolutely shocking attitude when rang to see where my order was

Lovely food but 4got the drink with the kids meal, quick delivery

Always good food and prompt service.

Excellent food and service again! Food arrived 20 minutes early...great service!

Lovely food as always, friendly delivery driver

Food delivered early by friendly and polite delivery lady. Food was piping hot, large portion sizes and tasty! Will order again!

Order 45 mins late. Had to call resturant when 25 minutes late then waited a futher 20 minutes. Food arrived cold despite resturant being 1 mile away.

Food is really s**t never get your order right then when you order and ring then to tell them food is wrong they give you attitude and say it not there fault and don’t even say they will fix it will never go here again and I would recommend you go somewhere else and not worth your time and money

Have tried food here 3 times and each time it has got progressively worse. Tonight the chips were cold and had obviously been hanging around a bit too long. Lamb was tough in the kebab.

Decided not to cook, no other chip shops open as it was only just 5pm, so the big fish it had to be. Ordered to fish and chips twice, asked to wait ,to cook fish. The chip portion was huge, was cooked well, a enjoyable meal

Chips seemed undercooked and fish was wet . Disappointed with this order tonight as normally its ok.