Big Ben View Lounge at Park Plaza Riverbank in Lambeth

We stayed at the Park Plaza this week for 2 nights and had an amazing time. The hotel is in an amazing location and the staff made the visit memorable. The room was brilliant, we had a technical issues which Felix in maintenance took assertive action and fixed for us. We had truly excellent service, Rachel on Reception was fantastic both over the phone and face on check in. At the end of the day the hotel can provide the location, but the staff provide the lasting memory of your experience. I have travelled around the world with Radisson Group and this hotel stands out because of its staff. Great holiday and thank you Rachel and Felix for going above and beyond. You are empowered to make the right choices for the customer and you did an awesome job - well done!

Carl the door man had the best attitude and the best smile drawn on his face he definitely made my experience in the hotel ten times better.

We received a lovely welcome from Sarah. Front of house manager. A glass of chilled Bubbly was a treat. My room was reassuringly clean. 1st time out of lockdown and staying in a hotel. Was a bit concerning. I had NO need to worry. I was an early check in and Cian in the restaurant made sure I was comfortable. My room and view were a delight. As a nurse I enjoyed soaking in the tub! And I slept like a Baby. Huge Thanks to The Park Plaza Riverside. I really enjoyed my stay. I have joint your rewards club and look forward to visiting you again soon!

Una estadía increíble en el Park Plaza Riverbank con excelentes servicios al cliente durante toda la semana. El personal en el salón (en el piso 12) en particular Marinela, que fue excepcional durante las noches, muy centrado en el cliente y nada fue un problema. Muy atento a las solicitudes, amable y siempre sonriente, un crédito para la empresa.