Best Western Plus White Horse Hotel in Derry

Stayed in the hotel this wekend, room was lovley,shower very small in room. pool wsnt much as lightening poor in th room, pool cold,no free lockers for your belongings, couldn't find pool towels, TV wouldn't work, no one appeared to Lok at it, nt much on dinner menu an no price list so I went into th town which was better for dinner for prices and more of a selection, Claire tht works in th restaurant was a lovley friendly girl and helpful

Highly recommend, excellent family run hotel. Greta food and service always.

Absolute disgrace not allowed to order food to hotel when their kitchen is closed. Haven't had dinner. It's Halloween and been out all day with the kids. They are hungry and hotel depriving them off food. We will not be back and don't recommend this hotel as making my kids starve. Absolute disgrace. Will be requesting a refund Tried offer me butter and bread. Get the actual together and meet customer service Would like to thank Sean he made us chips and sent them down to us. He's been a very good help

Even tho this hotel is six miles out of Derry it was great. Very quiet and since we were on a coach tour perfect. The staff have been amazing, so attentive and nothing was too much bother. They were really happy to chat and have a joke with us. They really did make the trip most enjoyable. Rooms were very clean and spacious. Only grumble was the shower, it was hard to regulate temp and stepping into shower over bath not very easy.

Spent a night here and the staff are so friendly, every time a staff member walks past you they greet you with the biggest smile ever.

Had a Sunday Lunch & could not fault it in any way. We opted fir the 3 course Sunday Roast and I must say every thing was on point. Generouse helpings and Staff very professional. I will return & bring the rest of the family. Thank you

All the staff are fantastic from the team at reception , the lady at the spa and also all the restaurant staff Rooms Large spacious room with really nice decor and also the shower and water pressure is very good . Downside is the mattress is too hard and not to my preference but everyone is different, minor touch up of mould on the bathroom ceiling required: Dinner and breakfast Starter of mussels was poor and felt like a waste of money, main courses were great and good portions. Breakfast was very good. Thanks for the stay

Recently visited the hotel for a meal with my family, the food was excellent, a great atmosphere in a well decorated space! The staff were lovely and very attentive! Couldn't complain and I would definitely recommend and return! Plenty of parking worth considering for an evening out!

No working safes Bathroom need repair shower heads need updating and in general staff were good but did nothing for allergies and matience request fell on def ears

Dirty and stinking rooms ( I was waiting to find excrement in the toilet it was so bad ) , found hairs in the sink just as an added extra, frayed carpets , rude reception and manager doesn’t reply to any emails still waiting a refund from the 6th august. AVOID !!!

Very bad restaurant service. Our group was booked for dinner at 7. Butter and bread rolls were served after 30(!) minutes, a few minutes later the soup was served. The main dishes tool another 30 (!)minutes. Now it was after 8, EM game had already started a few minutes ago. Shortly after the main dishes were served, the waiter began talking to the guests "where do you come from?" while they were still eating and began to standing next to us, watching us. We left the restaurant at half past 8 without(dessert), because it hadnt been served yet although we had already finished eating for 10-15 minutes. A nice day was ruined by it. Didnt go into the bar afterwards. Same tour group menu as in all other hotels. The food we got was tasty. Good cider prices (6 eur per pint)=5 pound The rooms are okay to the inside, where the big N15 can be heard, but not too much. Doors (we had a room directly next to one) are loud though You cant go into any city from here by foot.

Lovely food great friendly service

The hotel is gorgeous and the food is really tasty

All i had was a scone and it was bluemoulded and wasnt offered a refund jus another replacement scone didnt seem to faze staff at all tea was cold as well glad i wasnt staying overnight

Dated hotel, but food ok. . Fabulous friendly staff

Had the honour of invitation to attend #Guidedogs meet and greet evening Wednesday 3rd of May 2024. I gave positive feedback over the years I have been to this amazing hotel for weddings or other family events. I'm typing this from my hometown, Derry Northern Ireland 🇮🇪 x ⚘️🌈🌎🙏♥️

We spent 2 nights here. With 2 little ones age 2 & 4. On entry the hotel was very nice and welcoming, the fireplace/seated area was a nice addition. Check in was very efficient and straightforward. We went for a swim just after arriving, unfortunately the pool was quite cold! Definitely not suited to smaller children for more than 20 mins or so. The pool area in general needs work, alot of damaged vents, poor silicone, light in the sauna was hanging down. Changing rooms were poor, absolutely no need for a tv in there either. Overall the pool area I'd give a 2/5 . After our swim we headed back to the room to get ready for dinner. Upon entering the room everything seemed the way it was earlier. Until we had discovered mouse poop on one of the beds! I brought it down to the reception ina tissue, they chucked it in the bin and moved us 2 doors up. Reaction from staff seemed unsurprised. Overall room sizes were great, bathrooms were lovely. Unfortunately the second room didn't have a bath. But we can manage without that. Restaurant/bar was stunning. For breakfast the first morning it was a self service on hot an cold, the hot food was very poor and very greasy. We were down early enough so no need for it. The second morning we had self serve cereals, all hot food was made to order which was of better quality. Dinner was great, portions of starters were very small, I had the boneless wings with hot sauce which was the equivalent to 4 small chicken balls with a scraping of sauce, very disappointing. I had the burger for the mains which was excellent however the accompanying chuncky fries were literally scraps from the bottom of a frozen bag of chips. Shame. The madra curry, cajun chicken escalope were also very good. Desserts were not very average. Restaurant score 4/5 Overall it was a good hotel, needs work to be a 4 star in a few areas. Katie on reception was very nice.

Amazing hotel in a small rural town!

We only called in for afternoon coffees, I hadn't been in the White Horse since 2019 and I have to say I was amazed by the transformation inside. I will update this review after we have tried dining in restaurant, the menu looked excellent.

Stayed here for a night because it is very close to Kingsbridge Hospital Ballykelly. Room was good size and was spotless clean. Down side was that room service was very basic and limited choice - soup and plain sandwich - could not get salad (other than egg mayonnaise) on the sandwich either on its own or with the meat. Staff were friendly and polite. Breakfast was good - a buffet and you order your hot food. Good choice of hot food. We would stay again but would not have room service.

Very well run hotel in the middle of nowhere. I'd definitely come again, but you do need a car to go to places. The staff was very nice and attentive, the rooms simple and clean. Housekeeping was excellent and the breakfast very decent (considering British standards). WiFi in the room was basically non-existent. Besides that I can't say anything bad except the location.

Delicious evening dinner on both nights. Freshly cooked and nicely presented and served. Good breakfast choice all freshly cooked to order. Clean comfortable well serviced rooms. Great staff. Friendly, welcoming and efficient.

The room was cold and we couldn't adjust the heating system.