Ben Nevis Hotel & Leisure Club in Highland

I was served mould, I don’t usually write reviews but this was really bad. It was the chocolate pudding. I was physically sick. Other than that lovely place.

Annoyed that I hadn't read the bad reviews before staying here, they were totally accurate. Never thought it was possible for a place to be so terrible. 1st room was stinking of s*** the second one we were moved into had blocked drains no hot water and room was freezing all night, to top it off the place was dirty and the tv didn't work. I have been trying for months to complain to management but consistently get ignored. AVOID AT ALL COSTS.

I registered. Then I and my father went to our rooms and both were col with no heating on! The tv was faulty and on some channels unwatchable. There was no phone.

Top Location -excellent spa- very nice staff... value for money Will be back👊🏾

Beautiful area, hotel needs a bit of love, amazing food

Can't fault Hotel, staff friendly Room was lovely and well stocked only problem technical problem with boiler so room wasn't the hottest and water was tepid.(outwith their control) Dined in hotel. Food was exceptional one of the best steak dinners we've had. Young man that was serving was well mannered and couldn't do enough. Will return.

The reception “manager” Liam was extremely rude and discourteous. I was extremely upset after firstly said he would get us a replacement remote control “when he had time” followed by saying “why are you only reporting that there was no heating, you’ve been here since 3 and it’s now 8.30 pm”. I honestly felt like packing my belonging up and travelling home to Glasgow. I was so annoyed I had paid by debit card and not used my credit card. The first attempt at resolving the no heating issue was to give us a very inadequate convector heater followed by trying to move us to a room outside meaning carrying all our belongings out into the courtyard heavy rain. Bearing in mind there was no lift and I’m registered disabled (the room was on the first floor). The next resolution was to move us to another room with heating. By this time we had found a number of guests had no heating either. Like the first room there was no tv signal. To resolve this my husband spent hours trying to fix this. In normal circumstances we would have reported this to reception but not the ill mannered staff member Liam. Who incident would give me his full name. To be honest I ended up really upset. I couldn’t remember any person speaking to me the way this man had!!! Thank god for Rebecca and Gregor dining room staff who were absolutely first class in their customer skills.

Excellent food lovely room good service great location

The hotel is pretty run down. Our room was very cold despite the heating being turned on fully and there was no heating at all in the bathroom. At first glance it was reasonably clean, but if you looked a little closer you could notice some deficiencies in the cleaning of the room. We were only there one night and without eating anything in the hotel. It was fine for that, but I still wouldn't come again.

A bit old, but friendly service. The sauna lacked a cold hose or another way to cool down properly.

For a stay in Fort William it is an alternative. Unfortunately, the exterior of the hotel has aged a bit since our last visit. Light repairs and maintenance would make the house look better. The interior and the rooms are also slowly showing their age. The staff was always friendly and helpful. Parking situation is good, also for coaches.

The good the bad and the ugly. Ok, this was the cheapest one night stay in Fort William, plus it included breakfast. The exterior sign is half hanging off and looks terrible! The room was decrepid and worn out, with fix and fittings from 1975. One power socket was broken. Last painted in 1975 too. Ceiling wallpaper coming down. I know it was noisy, fell asleep and heard nothing more. The good, the room worked, hot water worked, bed was a bit squishy for my liking, but it was clean and...worked. The bar food was better than expected was £22 for a beer and a pizza. Staff were helpful and excellent. You pay for what you get, no longer a destination hotel, just a waypoint.

Nice hotel if a little tired looking in places, could do with a lick of paint inside and outside. Facilities were great. Bed and pillows very comfy. Very friendly helpful staff.

Beautiful part of Scotland was not enough amenities asked at reception for milk and I was promised some to my room it never arrived breakfast eggs eggs fried were not appetising at all hash browns were overcooked

Went for a wedding. Enjoyed an excellent Scottish meal.

Dirty hotel if you are pushed into the back of a room somewhere. A kind of horror hotel. Also smoking employees who apparently also live in the hotel. Really a no go!

The worst hotel I have ever stayed in. The hotel is run down and there is mold everywhere in and around the building. The staff only did the bare minimum, in this case they collected money upon arrival (€238 for one night) and gave out a completely dirty key. Surprisingly, the room was a four-person room, which we confirmed when we called to find out the WiFi password (no room telephone). There was a pile of rubble outside the window. There were no sockets on the bed, the remote control was so dirty that it probably hadn't been cleaned since it was bought. Breakfast was a complete disaster, the breakfast room was dirty, the tables were full of used dishes. The food was unappetizingly prepared. Instead of cleaning tables and adding more food, the three employees were busy celebrating loudly over the last evening's dinner and attacking female guests. The entrance to the leisure club was covered in mold everywhere. When checking out, the employee chose not to ask about satisfaction with the stay.

Food was amazing , portions had a lovely stay

Located very far outside, 30 minutes by car, tired and run down! Not even the name is written in full on the entrance arch!!

The staff have no respect for clients 😒..specially whensomeonecomingfromLondon....just find so many places more beautiful and affordable but not this

One of the worst hotels I've ever been to. It is well located, everything else is very bad. If it were in Portugal, ASAE would have already closed it.

A nice and clean hotel in a quiet environment on the outskirts of the city

Had a meal in the bar of the Ben Nevis hotel the other night. The lesagna was excellent, goid quality, plenty of it and good value. Will certainly be eating there again when ime in fort william. Wish ide found the place sooner

We had reserved 3 rooms 4 months ago at 200 euros per night. Only 1 of the rooms was ok. As far as we are concerned, we were at the end of a wing being renovated, with scalding under the windows, no heating, no hot water the first evening, and the pleasure of being woken up by the workers in the morning at 8 hours. Very average breakfast, no more croissants at 8:15 a.m.... A real scam

This hotel is a DUMP! Do not stay here! Thank God I was only booked for one night, because I would not have stayed a second night. My room was dirty, there were moths flying around, there was no heat, no hot water and both of the twin beds were lumpy and I could feel the springs. They reminded me of a cheap pull out couch. The bathroom was gross, but the towels were clean. The wait staff was extremely unorganized and didn’t seem to know what they were doing. And the place was crawling with country men, and I was traveling solo. I didnt feel safe. My advice is to skip this hotel entirely. Don’t waste your time or money. I give it 2 stars at best. It’s really more like 1.5. Truly it’s a dump!

Stay here regularly throughout the year along with out team. This is a very popular stay for our people who enjoy the quality of service, excellent food and comfortable rooms. There are a few poor reviews on this site but I can only think they were not staying at this hotel. The icing on the cake us a very good spa with decent gym and great pool (although sometimes a little cold) keep up the great work team Nevis

We did the dip and dine because the weather was wet. Lovely pool, sauna and steam room. We ate afterwards in the bar. We both had scampi and chips very nice. All for 15.95 each.

The Good. The beds were comfortable, bathroom had been modernised in the room and was nice, hot water and shower was good, the price was good considering high prices in surrounding area, bar food was fairly good. The spa facilities were good, decent sized pool, a hot sauna and the jacuzzi was hot (though a long wait between bubbles / cleaning cycle) The Bad… The hotel interior and exterior has been neglected for some years and needs money spent on it. We had a dinner b&b package, on the 1st night we were told restaurant was closed so can order from the bar menu (decent pub grub). The second night, restaurant open, the roast beef was awful with bad vegetables and lame potatoes, worst roast I have eaten in years. It felt like everything had been on a hot press all evening. Third night we didn’t wait to find out, and ate in the local town.. Breakfast was ok, sausages weren’t great, the breakfast items frequently ran out, and the presentation was messy. Staff needed prompting to restock, and they didn’t seem to care that it looked a mess (though they were polite enough). Conclusion… Overall it’s a decent base for Ben Nevis and surrounding area, but it’s not gonna be a luxury weekend. Would I stay again, yes but B&B only, dinner was not good

I stayed here on a short solo trip to the highlands and used the Ben Nevis hotel as a base. Room was clean and on arrival, staff where all very helpful and where happy to look after luggage before and after check in/out (this is a big reason why I would stay again) I used the leisure facilities and the bar during my stay which I cannot fault. The hotel does need a makeover in some places, but value for money and a pleasant experience I have no complaints.

Very friendly service at the reception and clean throughout the hotel shame the breakfast staff member was not very cheerful the breakfast itself was good

Sorry to say this visit didn't meet previous visits standards. Health facilities mostly out of order (roof leak). The pool was cold not great for children. The showers were tepid , boiler malfunction. Needs significant investment. However, on the plus side the staff were excellent in the main, the breakfast and meals were fine as was the location. Good value for money overall.

Brilliant & friendly staff, including the bar staff and breakfast team, truly elevated our experience beyond the standard 5-star rating. Their exceptional service added an extra layer of warmth and made our stay truly memorable. I recently had an outstanding stay at this hotel! The staff, from the bar to the breakfast team, went above and beyond to make our visit exceptional, providing fantastic suggestions for activities on not-so-great weather days and even assisting us during storms to protect our cars. Their friendliness and warmth made the experience truly delightful. Our group, consisting of around 12 people, received exceptional service – they simply couldn't do enough for us. The hotel's strategic location, just an 8-minute drive from the YHA where some of our team started their hike up Ben Nevis, proved to be ideal. Additionally, its proximity to Glencoe, Glenn Finnan, and various attractions made our stay even more convenient. I'd give it a solid 10/10 and would unquestionably recommend it. The rooms were spacious, and the facilities were more than satisfactory. The added bonus of a spa, sauna, and a large pool made our stay even more enjoyable. Looking forward to returning and relishing the warm hospitality and excellent amenities once again!