Bedford Lodge Hotel in Forest Heath

What a find! Lovely hotel, beautiful grounds, super comfy bed. Only stayed one night but would return. Food was fabulous too.

The hotel is nice (but not wow), it has good sized rooms (but the bathrooms could do with a little more updating to them). So why a 5 star review? Because of the little things (rare these days) that make the difference. I'll name a few: fresh milk in the room, a caffetiere, lovely (and different) biscuits, water replenished in the room (and not just on the first day), the offer of a newspaper, no service charge on room service and most importantly accommodating, pleasant, hard working staff that aim to help and solve a query or a problem. At a time where the quality of service leaves so much to desire, finding a place where service meets expectations and goes above expectations, it is totally worth spending some time praising it. People complain so much, this spend alas a lot less time praising it when praise is due. A wonderful stay. Happily will return of the chance arises.

I have always wanted to stay at the Bedford Lodge after hearing great things about it from fellow racegoers at Newmarket. I wanted a special treat to make my mother's 90th birthday. Staff were lovely, thanks to Maria in reservations for helping me with all my queries.

I've been here quite a few times now and consistently had a good experience. The staff were excellent and went above and beyond to make it a good night. Would highly recommend.

Just a day trip to use Spa for a couple of hours. Bliss!

A convenient place to stay to visit family and friends. Breakfast was very good. We had bar snacks in the evening. Good quality.

Met up with friends and stopped here just for drinks. Very attentive staff and quick service. Set in beautiful grounds. Lovely courtyard that has full sun (when it's out). Friends had stayed here in the past and said the rooms and restaurant are very good. Prices for drinks were very reasonable. Would certainly visit here again 😀

Everything about this hotel was amazing I’ll highly recommend to stay here 👍

Had an amazing time, lovely staff and facilities. Highly recommend.

Amazing hotel, welcoming staff. The rooms are spacious and comfortable, reminds me of home. Wouldn’t have chosen a better hotel. Thanks a lot for the accommodation

Excellent facility and very convenient to access everything…as per my need …👏

Only had lunch. Food was fantastic. Plenty of parking. People here for relaxing in the spa as well

Beautiful hotel. We stopped here for breakfast whilst on the Newmarket tour. We will stay here next time as we love the area and want to spend more time here

Lovely hotel, plenty of parking. Welcoming staff, and friendly, helpful breakfast/bar staff. Coffee came with a home made cookie, nice touch. Rooms a nice size, and good to see travel size shower etc waiting for us in the bathroom. It appears there should have been bathrobes but we didn't know that until we left (two night stay), which is a shame as that little provision is something I look forward to.....will ask in future. Biscuits provided only once, upon arrival, but a strange mixture of lavender and shortbread, so perhaps just as well. Drinks not overly expensive. A very good sized swimming pool, and jacuzzi with sauna. Convenient walk to Newmarket high street.

Enjoyed a lovely Sunday afternoon tea

An excellent stay. Lovely hotel, friendly and efficient staff, great swimming pool - and our room overlooked a horse training yard. Brilliant watching the horses exercising

Disappointing. The only shining lights were Nicola and Reggie in the restaurant, who were friendly and helpful.

The staff are outstanding, and the food is excellent, I will definitely be going back 😋

Attended as part of my sisters birthday celebrations. We had a separate dining room that comfortably accommodated 20 of us. The food was top rate and was served seamlessly. The room was beautiful, and table was stunning. A wonderful evening was had by all

Great hotel in prime location for newmarket center

Amazing place so relaxing my partner said cocktails where to die for. Lovely location woke up opened curtains to horses galloping around. 100% recommended from me. Food good too

Quite a relaxed, charming, and picturesque setting on part of a former royal estate. Beautiful buildings with a fitting English uniqueness, with an incredibly polite and responsive staff. Beautiful!

Wow! What a great place to stay. If you are ever in Newmarket this is a fabulous hotel. Lovely spa - pool, sauna, steam room, gym. Beautiful restaurant & rooms. The staff are so welcoming & friendly too / we loved it.

Fantastic hotel, had 4 lovely days staying here and would stay again

We visited Bedford lodge for afternoon tea and were very impressed. Restaurant was very cozy yet stylish and the staff were exceptional. We were very well looked after. The afternoon tea itself was delicious, good range of sandwiches and savouries followed by amazing scones and cakes. Overall an excellent experience

Stayed for three nights. Great room, Mews. Staff were very helpful and friendly. Good location for Newmarket, a short walk and surrounding Suffolk.

Went here for Afternoon Tea as a Birthday present for my Mother. It was a Friday and wasn't especially busy but it had a nice cosy atmosphere, the staff were friendly, helpful & efficient without being intrusive,we noted none had English as their Mother tongue and one struggled to even converse atall. Savory items came first with a choice of teas and coffee, I had a large thin sausage roll which was hot on the outside but completely cold in the middle. There was also a small quiche and a selection of sandwiches, which were ok but not seasoned, making them taste quite bland. Next came pastries, warm scones, clotted cream, jam and homemade lemon curd. For the most part the pastries were very nice except for what appeared to be a pre- frozen mousse and a madalaine which spoiled the overall set, scones were nice, as to was having lemon curd, a nice touch. I regretted having coffee afterwards, as it was a kind of cheap batch type and tasted awfull.

Lovely place to stay, when visiting family. Staff are top notch and very professional.

A very enjoyable stay again at this hotel. Efficient check in procedure. Good room - well equipped. Only criticism was the heavy duvets made it too hot to sleep well. Good choice of wines in the bar where the service was attentive. Enjoyed the evening meal. The asparagus starter was perfectly cooked, as was the steak to order. We shared a desert - delicious. Breakfast was from a good variety of choices. There were no price supplements and the ingredients of the full breakfast of high quality. Plenty of car parking. Apart from the heavy duvets, what was not to like?

Dropped in for breakfast, not cheap but quality of the food and service was superb

Very good, will use again. Food and, breakfast was excellent 👌

Very good if you like horses, they are everywhere around you, race horses at that. Some rooms even look out onto several horse walkers. The whole place is extremely clean and tastefully decorated, and the restaurant has two AA rosettas. A lovely place to stay, highly recommended.

Wonderful hotel in a lovely setting, staff attentive and friendly, best hotel in Newmarket

A big birthday afternoon tea with friends, could not fault, and as Arni said "I'll B Back"

Great service. A little disappointed that menu changed from what is on the website. Food was great.

Fabulous weekend break - staff so helpful and amazing service - thanks!

We booked this beautiful place for a corporate meeting morning. I couldn’t recommend this place highly enough. The service and room were excellent. The IT was easy to navigate and the food and drinks supplied were brilliant.

We have just returned from a wonderful stay at the Bedford Lodge Hotel to celebrate my birthday. The service in all areas was flawless, with all staff very friendly and helpful. We stayed in a Superior King room which was spotless and the bed super comfy. We had a lovely evening meal in Squires Restaurant which had a great atmosphere to match the great food. There was a vast choice for breakfast with everything very fresh and of excellent quality. We made use of the Health and Fitness Suite which was clean with a lovely pool, steam room and sauna. We would highly recommend a stay if you're looking for a relaxing stay in the area.

Had a great lunch here. Good food and service in very pleasant surroundings Can’t comment on hotel rooms as I did not stay here

Lovely hotel. I've rated it 4 on location because its a little out of Newmarket if you're walking but the food and service was exceptional.

Attended a Christmas party. Brilliant food, location and staff

It is an excellent hotel - wonderful food - especially Sunday lunch which is really good value. It is a lovely place to stay and in a great location. The staff are always amazing. I could not recommend it highly enough.

So, I thought I'd been drinking hot chocolate on and off from my early childhood through to my midlife. No. I was fooled. I was lied to. Tonight, really was the first occasion in 40 or so years that I actually experienced authentic hot chocolate. The Bedford Lodge Hotel has set the bar. It was almost wrong to drink. Was this a dream? Was this half a pint of melted chocolate under a whipped cream topper? It was a life event. Yum.

Lovely area many yes seen lovely stay over early breakfast great return today

Great hotel with wonderful staff, and a great accessible room. As a full time wheelchair user I found the whole experience fantastic.

Came here for a friend for afternoon tea, food was absolutely beautiful! Sweetest staff, relaxed atmosphere and overall lovely; one of the best afternoon teas I've had so far ! Highly recommend :)

Do not use! Cancelled our wedding reception 2 days before our wedding and ruined it. No remorse, they couldn’t care less. Guests flew it from all over the world and we could not rearrange in 2 days!!!!! I have recordings and documentation to prove this. Book your wedding somewhere else.

Had a business meeting here, just in the bar. When I asked if we could bring our small terrier in with us we were treated like we had asked for free rooms. Will never return.

My 4th Sunday lunch here this year and the worst, very expensive but normally pretty good, however roasties tough, veg undercooked, Yorkshire crazy crunchy. Won't be eating here again - The Bell looks good so will try there.

Nice Conference venue. Easy to get to and access. Plenty of parking. Plesent buffet style lunch.

Beautiful afternoon tea,food and service amazing, well worth a visit

Stayed here as part of a family birthday. It’s not my kind of place (I don’t need pampering). But the place is very nice, all the staff were very attentive, the pool and pool facilities were great (extra points to the pool staff for ejecting children from the hot tub, admittedly they were our children, but it was great to get an official ‘no’). The only down side was room; the power shower was weak, the sofa bed was uncomfortable and the little horse (£25) doesn’t come with the pink tie 😢

My partner and i stayed at Beford Lodge Hotel when we went racing at Newmarket for the Cambridgeshire meeting. Iam so glad we stayed there as the whole place is visually stunning, in a great location, and the staff who work there are all a credit to their employers. We have already booked for next years racing it was that good.

My recent stay at Bedford Lodge Hotel exceeded all expectations and left my family and me with lasting memories of our time in Newmarket. From the moment we arrived, we were greeted with warm smiles and impeccable service. The staff's attention to detail and dedication to making our stay comfortable was truly exceptional. They went above and beyond to accommodate our young children, ensuring they felt welcome and well taken care of throughout our stay. Our rooms were beautifully appointed, offering a perfect blend of modern comfort and classic charm. The beds were incredibly comfortable, and the cleanliness of the rooms was impeccable. The hotel's dining options were a culinary delight. We enjoyed exquisite meals at the Squires Restaurant, where the menu offered a variety of delicious dishes, expertly prepared with locally sourced ingredients. The breakfast options were equally impressive and provided a great start to our days. The location of Bedford Lodge Hotel was ideal for exploring Newmarket and its surroundings. We took advantage of its proximity to local attractions and enjoyed exploring the picturesque town. We also appreciated the seamless check-in and check-out processes, which made our stay stress-free. In sum, our stay at Bedford Lodge Hotel was nothing short of wonderful. We left with a sense of gratitude for the outstanding hospitality and a desire to return in the future. I wholeheartedly recommend this hotel to anyone looking for a memorable and comfortable stay in Newmarket. Thank you to the entire Bedford Lodge Hotel team for making our visit so special!

Absolutely stunning spa in a beautiful location. The facilities are incredible and the beauty therapists are very skilled and professional. Afternoon tea was beautiful. Had a slight miscommunication with one member of staff however the manager went above and beyond to ensure we felt it was resolved.

Beautiful place! Rooms are excellent and the food is superb ( but quite pricey!)

Great location, very old style class for the atmosphere and decor. Food was great, eggs benedict were in a class of their own. Only glitch was that we had phoned ahead to get earlier check-in as we were driving up and needed to change for a funeral, however when we did turn up we were told room not ready and were offered the spa changing room as an alternative, shame as other than that it would have been a perfect stay during a stressful period.

Very friendly staff excellent service through out. Room was very well maintained and bed very confortable. Food was excellent, evening meal outstanding,breakfast was also delicious the hotel do the little things so very well it's the finer touches. We shall mist definitely return to stay and also visit for lunch. Five stars all day long.

Outstanding meal, setting and service. Overall environment, gardens , gym and spa excellent

Just had a work lunch. We were allowed to novecthectables around outside. The food was fine. 6 out of 8 received what they ordered. The other 2 quite happily ate what they were served. It was bust and the food to a vit to long for a work lunchtime.

Great service, amazing food and gluten free afternoon tea was absolutely gorgeous. Lovely table settings and proper unlimited coffee was brilliant - well 2 of us managed 2 pots of it. Didn't go into rooms so can't comment on them.

Nice hotel, room recently refurbed and in good condition. We arrived early and were checked in quickly. Pleasant pool with steam room and sauna. A short walk to the centre of town. Breakfast in the morning was superb. Would go again

Perfect location for a stay after a day at the races. Staff were friendly and very helpful. Room was a good size and well equipped. Breakfast was very good. Plenty of parking and a couple of electric car chargers on site.

Went for a business meeting. Staff are very attentive, nothing is too much trouble. Lovely coffee as well.

Didn't have the pleasure of staying but had a lovely meal with attentive service

Amazing staff. They took our bags to the room while we were out (as soon as it was allocated) which is what I'd expect. Food is very good. The bar area is a relaxing area. Our room is tidy clean and the decor is good. They need another type of pillow choice in the cupboard. By the time I realised I was too tired to ask for another, although I have no doubt they would have brought another choice. It's a great location for the races.

My son's prom night held here. Bar staff were rude and unhelpful. Reluctant to explain it was table service only, which we were unaware of. When finally settled our waitress who served our drinks, was sweet and tried her best. Slow also.

Lovely clean hotel, but the service was disgusting. We waited 25 minutes for an order of drinks to be broughtto us outside. When we mentioned the waiting time we were told that they were very busy inside. We went inside to find one table occupied and three staff members behind the bar chatting.

Great spot here in Newmarket to visit the city. The hotel is comfortable and nice and the staff wonderful. The food is tasty as well.

We haven't stayed here only eaten, we meet family here as it is halfway between our locations, it is a perfect spot, and the food is delicious, who knows one day I might even stay over and enjoy the breakfast.

Have stayed here before. The staff are lovely. Good food. No negatives.

A great couple of days The hotel was first class, food, drinks, rooms, and staff, all totally amazing.

Beautuful location and surroundings excellent service.

Another fabulous weekend break away with #MrsO - wonderful staff where nothing is too much trouble, helpful and kindness throught #Bravo Team Bedford Lodge

Deeply unpleasant manager who treats the staff really badly and really doesn’t much care for the guests either…

We had our wedding at Bedford Lodge and i can't thank Emily and all of the staff who took care of us all throughout the day enough! They were all amazing, from setting up the ceremony room to transforming it into a beautiful setting for our afternoon tea (while we all wandered around the grounds for the photos) everyone was so friendly and helpful they made our special day even more special. A big, massive thank you to you all from Mr and Mrs Cheung!

Lovely spot for afternoon tea. Great food and attentive staff

Perfect position for a day at the races. Wonderful evening meal and breakfast with amazing service. Great pool, ample parking. Wonderful atmosphere and luxury accommodation.

Excellent service excellent food

Booked afternoon tea at the Bedford Lodge for a birthday treat. Exceptional value and quality. Polite, attentive and friendly service by all staff involved. The experience exceeded our expectations in every way. Absolutely faultless!

The best hotel in Newmarket. Nice bar & friendly staff

Great Hotel. Have been going for years. Was there Sunday for High Tea. Lovely ❤️

Lovely hotel and great staff, only downside was that for one our fridge was mouldy and if you don’t mind house keeping coming in and out your room without you asking and moving your stuff then it’s the place for you!

The girls and staff at the pool /gym are fantastic as it’s not there fault BUT the amount of money the Bedford lodge charge to use the facilities each month and every time you go, something isn’t working ie the pool is cold the steam room is not working the hot tub is cold and broken the showers are cold not to mention the floor is so slippery it’s lethal.

Lovely staff and Sunday roast is always phenomenal. Always a little dissapointed with the puddings though

I have stayed at Bedford Lodge on many occasions and it always feels like a home from home. A truly wonderful gem of a hotel, and a special thank you to the lovely Rebecca who recognised me last month when I was checking in from previous stays. She is an absolute asset to your team! My partner and I had a wonderful stay on this latest occasion and the food in the restaurant is far better quality than what we receive in London restaurants (service much better too!). Thank you to the entire team for another memorable stay 👏👏👏👏👏

Beautiful place with amazing customer service and reasonable prices. Highly recommended for anything.

We had a lovely afternoon tea in Squires restaurant. The waiting staff attentive, warm and friendly . The sandwiches cakes and desserts were exquisite . We were a group of 10 and they dealt with us very efficiently and accurately. Best afternoon tea we ever had. Plenty of selection with a goody box to take away anything you can’t manage on the day! Thank you.

Really enjoyed my stay here. The room was comfortable and quiet. The restaurant and bar was really good. Excellent food and service.

Love it here , excellent all round

Stayed here for two nights and it was fantastic. The hotel has a swimming pool, sauna, steam room and hot tub which can be used throughout your stay. It was never very busy and was very clean. Hairdryers, Straighteners, shampoo and body wash in the changing rooms. Plus a swimsuit dryer. The rooms were clean and came with great amenities including Molton brown toiletries, a mini bottle of milk in the fridge, biscuits in the room, water in the fridge. They even remade our bed in the evening whilst we were at dinner. All staff were so helpful and friendly throughout our stay. The restaurant was exquisite! I had the Herdwick Hogget (lamb) both nights as it was so good! You can also order from the bar menu in the restaurant. Restaurant staff were really accommodating. Breakfast was also really good. Food came quickly too! Each room has a toy donkey in which you can buy to take home with you! I found phoning up to book was easier than trying to do it online. Would definitely visit again.

Gorgeous Sunday lunch. Had this twice now. Very well presented. Lovely staff.

COMPLAINT - NO ROOM HOT AND COLD WATER . We booked into the Bedford Lodge Hotel in good faith for one night for 09/12/2023 at £215 and paid in advance. I am writing this review as I was dissatisfied with response I received from the Deputy General Manager David Croucher. When a service is provided and it doesn't reach expectation, reasonably, you expect a reduction in the costs. If the hot and cold water was not available in the room you would expect reasonable consideration for compensation for such a shortfall. Well, at the Bedford Lodge Hotel this doesn't happen! We paid our £215 in good faith and the failure to provide hot and cold running water in the morning when we woke up was totally unsatisfactory. So no bath or shower, no basin facilities to brush teeth etc etc... basically nothing to wash with at all! I reported the dilemma and only when we were about to checkout at the front desk were we told that we could use the spa facilities, however we were on a tight schedule and simply just did not have the time and a taxi was due to turn up in 5 minutes, so it was impossible to consider this. If a service is not up to that advertise then the paying customer has every right to complain and get compensated. At £215 you would have thought that out of common courteousy a pragmatic solution would have been considered. The only recompense suggested was a upgrade to a junior suite on another stay valid for 6 months. If the BLH think that I am going to go all the way to Newmarket to spend another £215 in their hotel just to experience one on their junior suites they are mistaken. It was a ridiculous offer with no substance. So on reflection if this hotel falls short of any of its perceive facilities don't expect them to accommodate any request for a reduction in what you have paid! I would welcome any response from any one at the Bedford Lodge Hotel more senior management or executives other than the Deputy General Manager to discuss the matter. I did not pay £215 for my wife and I to have cold shower on a very cold December morning and I would expect more compensation than a putrid upgrade to a junior suite which was totally unacceptable. I await your response.

Third visit to the restaurant (Squires). Lovely ambience and decor, excellent food, drinks, and service. The only thing that lets it down is the slight smell - stale undertones which permeate the whole building.

Thank you for our wonderful afternoon tea yesterday. Wonderful service, amazing fresh loveliness and amazing special treats 😍

Inconsistent crossed with terrible management skills. Particularly disappointed with the way the deputy GM handled our conversation. Very dismissive, promised the new gym manager would call me back/email me (keeping in mind I’ve had to call them 4 times already). The attitude of the senior management certainly spirals down to the rest of the team. You need to review the ‘hotel 101 rule book’. The pool area and gym is great… when it works.

Great friendly staff and luxury venue.

Oh dear.... this should be a lovely place to stay BUT we went for a spa weekend and: jacuzzi broken, pool cold, restaurant cold (with really intrusive loud music, which staff refused to turn down). Staff generally pleasant and helpful but not somewhere I would stay again after this experience (who wants to swim in a cold pool and then not be able to get warm in jacuzzi?)

Used the lounge for afternoon tea. Excellent service. The tea was more than we could eat. Excellent quality sandwiches, cakes and scones. Needed doggie bag! Great value.

Beautiful building, elegant food, great service. Close to centre, without being too close. 5*