Batch'd in Gateshead

Lady who served me was lovely and very informative with all my questions

Amazing service and beautiful cakes

Amazing cookies, great service!

Always have a Great Experience when visiting Batch’d. Me and my Partner visit often. We love to try all of the new flavours they have to offer, especially their seasonal Ranges. We’d like to give Deborah at the Gateshead Metrocentre branch a shoutout as she made our visit fantastic! Very Friendly and Helpful! We’ll be back again for more treats in the near future!

Deborah was very nice and friendly. Loved the selection of treats. Can’t wait to try them 😍

Deborah at the Metrocentre kiosk was very friendly.

We are visiting from Canada and stumbled across this little stand in the mall in Newcastle and stopped dead in our tracks when we saw these donuts! Bought two and devoured them soon after. Highly - HIGHLY recommend if you're looking for the ultimate donut!

i got served by Leah yesterday, she was super helpful in telling me what she’d recommend and when i asked about allergies she pointed me to the QR code. she was cleaning trays and stopped to helped

Wonderful service, will be back again

absolutely amazing the staff are so lovely too!

They taste amazing and the lady who served us was really nice

The amazing debera helped us out, we inquired about a nut allergy and she was so insightfull and carefull! Cake was AMAZING too!

Lovely staff and amazing confectionery

Love this place! The kinder cookie slab is the best thing ever!

Woman was really helpful and very polite

Honestly my first time going and buying an old school cake and it was nostalgic to say the least! Worth the money

Lovely customer service and food!

Deborah was very friendly and helpful

Delicious and Such Friendly Staff

beached is a must-visit for dessert lovers. Their cookies and pies are amazing! Highly recommended!

I get sent here by my whilst in at work in the metro centre to bring her things she likes donuts the last three times they’ve been dry like a dusty piano in an abandoned hotel not worth the money and some one them have fancy icing and decorations to look at nothing inside but a dry tasteless baked donut atleast I won’t be getting sent there whilst at work anymore she has had the biscoff one the homer and Cookie Monster all were dry apart from the icing this isn’t a weekly thing it’s random it’s over the last 3 months

This place has the best doughnuts/ cookies/ filled cookies/ cookie pies I have ever tried.

Lady at counter was absolutely perfect!!

wouldn't bother going here as the desserts are dry and have no flavour, not with the money majority of staff are rude and unfairly let a young girl with a positive attitude go from working there with no reason even though she was an excellent member of staff with the excuse "there's no reason just came to the conclusion we don't want you here" disgrace

Excellent variety and a yummy selection of cakes, cookies and pies. The place wasn't where Google maps said it was I ended up finding it in the middle of the metro centre. But anyway the stuff here was great. Not over the top sugar levels but still tasty and interesting. The young lass serving was really good and the level of choice was good. Would try here again if I was near.

Absolutely beautiful treats and the lady, Deborah is so kind. Thank you 😊

The best cookie ive ever had, the chef explained the contents in detail. Her recommendations were gorgeous too. 10/10 would reccomend!!

Lush customer service from the lady who served us, my daughter absolutely loved her cake thank you!

kindest lady ever The cookies were beautiful

During my first visit to the Metrocentre, I saw the cookie cakes on display and knew I had to try one. The lady that served me was very pleasant and the Biscoff and Bueno cookie cake is delicious. It's a shame I'm not a local otherwise I'd definitely be back!

Woman was lovely and they do student discount

A great selection of cakes and very friendly staff

Lovely service and great products!

Batch'd service is always fast and friendly and their cheeky sweet treats are to die for, got the caramel galaxy brookie!

Metro Centre Batch’d was lovely there was such a lovely lady who went 10/10 asking if I was a student so I could use my student discount. Brownies are so good and delicious and different season stuff.

Absolutely amazing 100% reccomend! Could not have asked for better service such a lovely lady! Such great value for money aswell with the tasty portion sizes! Will definitely be back again!😇❤️

Lovely staff informed me about a student discount which I didn’t have a clue about and overall the nice person that served me was very friendly

Products are delicious also a vegan option too which is a massive plus

Served by a lovely friendly lady this morning who made a fuss over my little toddler. Great service and our donut and cookie was delicious aswell

lovely customer service, student discount available!!

Customer service was fab ! And the old school cake was also unreal !!! Thanks so much, would definitely recommend

such a cute and lovely lady to be served by. student discount also!!!

Always lovely service nice and clean stall

Excellent customer service from Deborah, we also got student Discount which was great. Kinder bueno stuffed cookie was amazing :))

always come here every metro trip, they are always so lovely and the deserts are amazing

Absolutely insane. So cheap! Most delicious treats in all north east. 100% recommend

Pleasant lady served me, lovely cakes. Always return when I’m in the metro centre

Amazing food it’s so delicious , they do vegan food to !!!

Amazing! Super tasty and great service

Deborah made the stall look absolutely beautiful and she was so kind and polite! I love coming here

Cookie pie was absolutely delicious, and the lady on the counter was super friendly absoluetly lovely customer service skills, will definitely return

Really great service, desserts were lovely and there’s student discount :)

The brownies were to die for! Absolutely gorgeous! Lovely presentation and friendly customer service. I will deffo be coming back!

Great customer service, fantastic brownie and cookie dough pie

Staff so friendly and uni discount given!

Server was very nice and I loved the atmosphere

Very happy customer. The staff member was lovely, I’m only doing a store cover and she still gave me 10% off. Thank you for your kindness 😊

absolutely wonderful get a brownie every time i come to metrocentre and it is beautiful

Love this place! Red velvet pie and brownies are the best! Really recommend it :) .

The lady was really kind and helpful, Newcastle store

Lovely customer service and very nice selections of treats.

Very friendly service and a large selection of items 👍 Will definitely go back

Friendly staff, great cakes and nice coffee. The shop is quite small (4 tablets) but you can normally get a seat as most of the business is takeout.

Rather good. Easy to over do it.

Very friendly staff great price and very lovely taste

Very difficult to assess as I have never been there. Google will not accept this state of affairs. ☹️

Deborah at Batch’d was amazing. Customer service was unmatched and the food was delicious. Will definitely return when I’m next in the metro.

Tasted amazing and staff were so friendly.

Amazing Choice of vegan treats! Lovely and helpful staff member

Staff was very lovely, even went ahead and pointed out the fact that I can get a student discount, very pleased with my purchase

Amazing deserts!!! Friendly customer service always

Lovely customer service and being able to see all the sweet treats makes you want to buy more.

Absolutely lovely service and treated us so well…

Amazing quality and stellar service, always a pleasure and recommend to all! Deborah is amazing :)

Lovely cookies and cakes! Fab service from Deborah too!

Lovely shop and great brand of food

Visited multiple times in the Newcastle and MetroCentre stores, staff have always been lovely and the desserts are 10/10 :)

Lady who served us was so friendly and the milky bar cookie was amazing!

I had a lovely experience the lady made sure she boxed my treats up carefully.

Cookies were amazing! And the lady who served us (regrettably didn’t catch her name) was so friendly! Will definitely be back whenever we visit the Metro Centre!

Amazing cookie pies and sweet treats. Everytime I visit there is always new and exciting things to try and I’m always blown away! Staff are so friendly.

Lovely brownies and cookies 🤤Brill customer service to go with it 👍

Such a lovely doughnut very tasty and juicy! Lady serving us in metro was lovely!!

The staff are really friendly and the sweet treats are delicious

Great brownies donuts and cookies

I love the cookies from here, coke here every time i visit metro centre.

Got the sprinkle donut and the biscoff donut, both were absolutely unreal, 100% recommend

Absolutely delicious but sickly and amazing customer service.

Very nice, kind and plesent to deal with

Pushing in needs to be improved but donut was scrumpdidiliumptious ( not good for people with diabetes)

The cakes from here are amazing ! The lady who served me, Deb was also lovely - excellent products and customer service ! I will be back 😀

Debra was lovely, amazing customer service! Bought a selection of treats which were all delicious. 10/10 will be returning!

I always visit Batch’d every time I am in the metro centre, the treats always taste and look amazing and reasonably priced for how massive they are! The staff at the stall are always friendly and helpful I can’t wait to get my freebie next time now I have all ten loyalty stamps!

Lovely cookies, will be over to buy some soon!!

Absolutely delicious and fab customer service, always sneak a treat in when I visit the metrocentre

So yummy! Great lady serving very friendly!

Lovely brownie and lady was very welcoming will be back

The Lady was so helpful and the cookie was absolutely amazing. Would definitely recommend!

Great customer service - helped me choose!

Love the customer service Debra was amazing very kind and welcoming