Bake And Shake in Caerphilly

Awful customer service ,waited an hour to tell us its going to be another 20 mins ,by the looks of it always the same with the rest of the reviews ,joke😂

The Delivery was late by a few hours and then when it did turn up there was items missing. The food itself wasn't to bad, just a shame about the rest of it.

edited review Used to love this place. Not good anymore youngsters making and service have no care or attention to detail like it used to. Turns up cold and missing paid for extras.

Placed an order at 10pm it's now coming up midnight and still no order was told that it's on its way when just eat says its been delivered to then being told that's what just eat does when the order has been picked up which I know that's not true it does take this long to deliver an order terrible service

Absolutely unbelievable. How can it take 2 hours to make a simple cookie dough?!?! I could have walked to a supermarket, bought the ingredients and cooked it in less time than it took these lazy c*nts to get out of bed and start making it. Not even the slightest apology for the wait either. Terrible way to run a business…. Surviving on fake 5* reviews by the looks.

Desserts are stunning, waffles always arrive warm. Girls are polite and friendly at the shop, Delivery always on time or before stated! Best deserts about 🧇 🍫

Will never order from them again. Delivery is awful, you could go buy the ingredients cook and delivery to yourself in the same time.

Superb, such high quality, an asset to Bargoed.

First time ordering from here, and I had an amazing experience. Order arrived quickly and before the quoted delivery time. Waffles were lovely and warm, driver was friendly,, will definitely order again

Appalling service, advised order was 15mins away, still no sign an hour later. The original quoted delivery time was 1hr... 3.5hrs for a delivery that is 10 minutes away?

Lovely deserts but delivery time is horrendous, waiting over 2 hours

The dessert it’s self was tasteful until a hair was found baked inside the cookie dough

Awful delivery times for something that takes 10 minutes to make. Gutted.

Desserts are quite nice but delivery is horrendous! Ordered at 8.35pm, still waiting on delivery at 10.50pm!! Rang twice to see where the order was. 1st time I rang at 10.10pm, was told it was leaving the shop. When I rang back at 10.45pm, was told it was still cooking. Absolutely ridiculous, just for some waffles 😡 (Finally arrived at 11.10pm) 2.5hrs!!

Really disappointed in the wait, over two hours ! By the time we had it didn't even want it anymore. So bad considering how close and the fact it was just two waffles.

Banging milkshake good service staff friendly

Won’t be ordering again waited 2 hours for a waffle and ice creams for the kids terrible service ordered at 8:10pm still waiting at 10:08pm , if you can’t keep up with orders and deliveries don’t take any more until you served your waiting customers 😠 and phoned to complain and the guy put the phone down on me 😂

Desserts are amazing from this place

2 hours for delivery come cold and hard not even sure if it’s cooked right though

the food is overpriced and is always soggy, the owner only hires girls under 18 and has admitted to that on multiple occasions, keeps them in too late and treats them with 0 respect. if you are thinking of ordering from here this is what you should know first.

Wow, this shop is unbelievable, the best I’ve literally had around locally, if you ever want a desert I 10000> recommend bake and shake 😍😍😍

Cookie dough, waffles, milkshake all absolutely amazing tasted brilliant! Staff were very kind too.. Amazing new place in the area will definitely be returning for more!!!

ordered and everything arrived on time and nothing melted. waffles were lovely and soft, had a wonderful set of deserts, waffles, ice cream and shakes. Will definitely go again. lovely staff and very helpful when ordering.

Sundaes are great, plenty of strawberries in the dipped box, great quality

Usually a good experience but waiting for two hours for two milkshakes and an ice cream was ridiculous, came at half 10 in the night.

Unbelievable desserts, everything tastes amazing! By far my favourite place to go.

Cookie dough is unbelievable! Not typically the food I'd order but when my other half picked it up i literally couldn't get enough! Definitely will be returning!

Unreal desserts with such a huge selection! Great customer service and I’ve never had a problem with any of my orders, 10/10 recommend :))

My kids love this place generous portions & good quality deserts our regular Friday nights

Cookie dough is the one! Amazing food!

The best desert shop around!! the waffles and cookie dough are the best I've ever had.

impeccable, cant fault any of the items i ordered.

Best dessert joint in the area, would highly recommend to everyone I know. Staff very friendly and welcoming

Best waffles and cookie dough ive had...ever. and you must have the milkshakes amazing!! Everyone there are amazing, polite and attentive. Highly recommend

Delicious! Everything we ordered (and we ordered a lot!) was super delicious. We found portions were generous, to die for! Staff were really polite and friendly. This place was a great find! Thanks guys!

Amazing food and great customer service with friendly staff. Cookie dough was the best 🙌🏻

Very nice desserts, ordered for family a few times and always impresses without fail.